User guide

EN Solving paper-feed problems 197
Solving paper-feed problems
Use the following table to solve problems related to moving paper or
documents through the product.
If the problem occurs when copying or scanning, see table 21,
“Solving scanner paper-feed problems,” on page 199.
Solving print paper-feed problems
Table 20. Solving print paper-feed problems
Problem Cause Solution
Pages are
coming out
curled or
wrinkled.
Paper curl is inherent to the laser printing
processes, and occurs when paper is
subjected to heat. Paper curl tends to
relax as the paper cools while resting on
a flat surface.
Make sure that the media meets
specifications detailed in the
Print Media
Guide
for the HP LaserJet family.
Paper is curled or wrinkled when using
the paper output bin.
Open the straight-through output door on
the back of the product and use this
paper path. Reset the fuser mode to the
default.
Paper is not stored properly. Whenever possible, store paper in its
sealed ream at room temperature.
The media is too long for the printer
output bin.
Use the long media extension.
The fuser temperature is too high. Select
Optimize for: in the Paper tab of
the driver. Make sure that it is set for the
appropriate media.
Print is
misaligned on
the page
(skewed
pages).
The main input tray is overfilled. Remove some of the media.
The paper guides are not set correctly,
are broken, or are missing.
Be sure to center the paper with the side
media guides. Verify that the guides are
not adjusted too tightly or too loosely
against the paper. Check for broken or
missing guides and replace as
necessary.
The paper’s weight or surface finish does
not meet HP’s specifications.
Make sure that the media meets
specifications detailed in the
Print Media
Guide
for the HP LaserJet family.