User guide

180 Chapter 6 - Troubleshooting EN
Doc Feeder Jam
A piece of media is jammed in the
document feeder tray.
Open the document release door, clear
the jam, close the document release
door, and reload the paper into the
document feeder tray.
If the error persists, replace the ADF
separation pad and ADF pickup roller.
Document Feeder
Mispick. Reload
Media in the document feeder
tray was not picked up.
Remove and reload the media into the
document feeder tray.
If the error persists, replace the ADF pick
roller and ADF separation pad.
Door Open Or No
Print Cartridge
The print cartridge door is open
or the print cartridge is not
installed properly.
1. Check that the print cartridge door and
left-side door are completely closed.
2. Check that the print cartridge is
correctly installed. (See “Print cartridge”
on page 110 for more information.)
3. Check that the door and print cartridge
interlocks are operating correctly. (See
"Paper path check" on page 206 for
more information about the door
interlock.)
Engine Comm.
Error
The product experienced an
internal communication error.
Warning message only. Job output may
be affected.
Fax Busy.
Redial Pending
The fax line to which you were
sending a fax was busy. The
product automatically redials the
busy number. (See “Changing
how the product redials” in the
User Guide on the product CD.)
Allow the product to retry sending the
fax.
Call the recipient to ensure that fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Unplug the product telephone cord from
the wall, plug in a telephone, and try
making a call.
Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, check the flat flexible
cable between the LIU and the formatter.
Reseat or replace the cable.
If the error persists, replace the LIU.
Fax Memory Full
Canceling Recv
During the fax transmission, the
product ran out of memory. Only
the pages that fit into memory will
be printed.
Print all of the faxes and have the sender
resend the fax. Cancel all fax jobs or
clear the faxes from memory (see
“Clearing faxes from memory” in the
User Guide on the product CD).
Fax Memory Full
Canceling Send
During the fax job, the memory
filled. All pages of the fax have to
be in memory for a fax job to work
correctly. Only the pages that fit
into memory were sent.
Print all received faxes or wait until all
pending faxes are sent. Cancel all fax
jobs or clear the faxes from memory (see
“Clearing faxes from memory” in the
User Guide on the product CD).
Table 16. Alert and warning messages (continued)
Message Possible causes Solutions