Maintenance & Service Guide HP Elite 7500 Microtower HP Elite 7300 Microtower HP Pro 3300 Microtower HP Pro 3305 Microtower HP Pro 3300 Small Form Factor
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................................................ 1 Standard Configuration ........................................................................................................................ 1 Serviceability Features ......................................................................................................................... 2 Microtower Components ...............
Small Form Factor (SFF) Chassis Spare Parts .................................................................................. 28 Computer major components ............................................................................................ 28 Cables ................................................................................................................................ 30 Misc Parts ..............................................................................................................
Front Bezel ......................................................................................................................................... 49 Memory .............................................................................................................................................. 51 DDR3-SDRAM DIMMs ...................................................................................................... 51 Populating DIMM Sockets ...........................................................
Fan Assembly ................................................................................................................................... 129 Fan Sink ........................................................................................................................................... 131 Processor ......................................................................................................................................... 133 Power Supply .............................................
Solving Display Problems ................................................................................................................. 178 Solving Audio Problems ................................................................................................................... 182 Solving Printer Problems .................................................................................................................. 184 Solving Keyboard and Mouse Problems ..............................................
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1 Product Features Standard Configuration HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT NOTE: The drive configuration shown above may be different than your computer model.
Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. Microtower Components Table 1-1 Microtower Components 1 (2) external 5.25” drive bays for optional optical drives 6 (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI slot (1) external 3.
Small Form Factor Components Table 1-2 Microtower Components 1 External 5.25” drive bay for optical drive 6 Power Supply 2 Internal 3.5” hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16 slot, (2) miniPCI slots USB 2.0 ports; network, DVI-D and VGA video ports, and audio 8 HP USB Standard Value Keyboard 4 Front I/O includes: (2) USB 2.0 ports, dedicated headphone output 9 Monitor (sold separately) 5 HP 6-in-1 Media Card Reader HP Pro 3300 supports 5.
2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from http://www.microsoft.com, click Yes to install the program.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 6 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: Model, firmware version, serial number. Hard Disk: Size, model, firmware version, serial number.
Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Table 3-4 Computer Setup—Security (continued) USB Security Allows you to set Enabled/Disabled (default is Enabled) for: ● ● ● 12 Front USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 4 Rear USB Ports ◦ USB Port 8 ◦ USB Port 9 ◦ USB Port 10 ◦ USB Port 11 Internal USB Ports ◦ USB Port 0 ◦ USB Port 5 (some models) Slot Security Allows you to disable anyPCI Express or MiniCard slot. Default is enabled.
Table 3-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. Virtualization Technology (VTx/VTd)(some models) (enable/disable) - Controls the virtualization features of the processor and DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management (some models) ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST messages (enable/disable). Default is disabled. ● After Power Loss (off/on/previous state). Default is Power off. Setting this option to: ◦ Power off—causes the computer to remain powered off when power is restored.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration (some models) Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
4 Illustrated parts catalog This chapter provides spare part information for all chassis.
Item Description Spare part number (1) Access panel 657104-001 (2) Front bezel For use on 3300/3305 models 657109-001 For use on 7500/7300 models (not illustrated; bezel is identical except for branding) 657112-001 (3) Power supply, 300W 656721-001 (4) System board (includes replacement thermal material) For use in models with AMD processors on 3305 models 638404-001 For use in models with 65W Intel processors on 3300 models 656598-001 For use in models with 95W Intel processors on 3300 m
Item Description Spare part number ● 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 ● 2400S (2.5-GHz, 6-MB L3 cache, 65W) 640953-001 ● 2400 (3.1-GHz, 6-MB L3 cache, 65W) for use in 7500/7300 models 638630-001 ● 2320 (3.0 GHz, 6-MB L3 cache, 95W) for use in 3300 series models 665121-001 ● 2310 (2.9-GHz, 6-MB L3 cache, 65W) for use in 7500/7300 models 657111-001 ● 2300 (2.8-GHz, 6-MB L3 cache, 65W) for use in 7500/7300 models 654601-001 Intel Core i3 ● 2130 (3.
Item Description Spare part number ● 632921-001 X2 265, dual core, 1-MB cache, 3.3 GHz, C3 628881-001 ● X2 260, dual core, 1-MB cache, 3.2 GHz, C3 614513-001 ● X2 220, dual core, 1-MB cache, 2.8 GHz, C2 611192-001 Sempron ● 20 145, single core, 1-MB cache, 2.
Cables Item Description Spare part number (1) Power switch/LED assembly 657105-001 (2) SATA cable, 165 mm 657102-001 Misc Parts Microtower (MT) Chassis Spare Parts 21
Item Description Spare part number (1) Chassis fan 657103-001 (2) Fan sink (includes replacement thermal material) (3) For use in models with Intel processors 657402-001 For use in models with AMD processors 656985-001 Front I/O and USB assembly For use on 3300/3305 models 657110-001 For use on 7500/7300 models 657113-001 Fan duct (not illustrated) 657403-001 Card reader (not illustrated) 15-in-1 card reader assembly 657099-001 Card reader bezel blank 657853-001 Card reader bezel 657
Description Spare part number 320-GB, 7200-rpm, 6G 636928-001 320-GB, 7200-rpm, 3G 621420-001 256-GB solid-state drive (SSD) 661842-001 128-GB solid-state drive (SSD) 665961-001 120-GB solid-state drive (SSD) 661841-001 Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe for use in 7500/7300 models 617030-001 16X SATA DVD±RW drive 581600-001 Bezel, optical drive 657852-001 Misc Boards Description Spare part number ATI Radeon HD 7570 2-GB graphics adapter for use only on 7500
Sequential Part Number Listing 24 Spare part number Description 202997-001 DVI to VGA adapter (not illustrated) 319603-001 RTC battery (not illustrated) 530593-001 Rubber feet 581600-001 16X SATA DVD±RW drive 585157-001 Memory module, 4-GB, PC3 10600, 1333-MH 596410-001 Mouse, USB, optical 611192-001 AMD Athlon II X2 220 processor, dual core, 1-MB cache, 2.8 GHz, C2 613209-001 1.
Spare part number Description 636930-001 1-TB, 7200 RPM hard drive, 6G 638003-001 AMD Athlon II X3 455 processor, dual core, 1.5-MB cache, 3.3 GHz, C3 638004-001 AMD Athlon II X4 650 processor, dual core, 2-MB cache, 3.2 GHz, C3 638005-001 AMD Sempron 145 processor, single core, 1-MB cache, 2.
26 Spare part number Description 657099-001 Card reader, 15-in-1 657100-001 AMD Phenom II X2 560 processor, dual core, 1-MB cache, 3.3 GHz, C3 657101-001 AMD Phenom II X2 565 processor, dual core, 1-MB cache, 3.
Spare part number Description 671612-001 Memory module, 2-GB, PC3 12800, 1666-MHz for use in only 7500 models 671613-001 Memory module, 4-GB, PC3 12800, 1666-MHz for use in only 7500 models 677427-001 Intel Core i3 2125 processor (3.
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number (1) Access panel 656832-001 (2) Front bezel 656835-001 (3) Power supply (4) 28 220W 656722-001 270W 665224-001 System board (includes replacement thermal material) For use in models with 65W processors 656598-001 For use in models with 95W processors 660281-001 Chapter 4 Illustrated parts catalog
Item Description Spare part number For use in Brazil 665223-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 processor: 2600S (2.8-GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core i5 processors: 2500S (2.7-GHz, 6-MB L3 cache, 65W) 638420-001 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.
Cables 30 Item Description Spare part number (1) Power switch/LED assembly 656984-001 (2) SATA cable, 370 mm 656833-001 Chapter 4 Illustrated parts catalog
Misc Parts Item Description Spare part number (1) Chassis fan 656834-001 (2) Fan sink (includes replacement thermal material) 657402-001 (3) Front I/O and card reader (6-in-1) 656983-001 Fan duct (not illustrated) 657403-001 DVI to VGA adapter (not illustrated) 202997-001 DVI to VGA adapter, HF (not illustrated) 657401-001 DVI to VGA adapter, HF, 29-pin (not illustrated) 657851-001 RTC battery (not illustrated) 319603-001 Mouse (optical, USB; not illustrated) 596410-001 Keyboard for
Item 32 Description Spare part number USB webcam 609252-001 Mouse, wireless 625685-001 Chapter 4 Illustrated parts catalog
Drives Description Spare part number Hard drive 2-TB, 7200-rpm 616608-001 1.
Spare part number Description 609252-001 USB webcam 613209-001 1.5-TB hard drive 616608-001 2-TB hard drive 621418-001 1-TB hard drive 621420-001 320-GB, 7200-rpm hard drive 621421-001 500-GB, 7200-rpm hard drive 625685-001 Mouse, wireless 632938-001 750-GB, 7200-rpm hard drive 634906-001 802.11b/g/n (1x1) WLAN module 635802-001 Memory module, 1-GB, PC3 10600, 1333-MHz 635803-001 Memory module, 2-GB, PC3 10600, 1333-MHz 638419-001 Intel Core i7 2600S processor (2.
Spare part number Description 656835-001 Front bezel 656983-001 Front I/O and card reader (6-in-1) 656984-001 Power switch/LED assembly 657111-001 Intel Core i5 2310 processor (2.
5 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
6 Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD.
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes.
Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions.
● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit.
Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
7 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly 1. Close any open software applications. 2. Exit the operating system. 3.
Access Panel Description Spare part number Access panel 657104-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer.
3. Slide the side panel toward the back, and then pull it away from the computer. NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal steps.
Front Bezel Description Spare part number Front bezel for use on 3300/3305 models 657109-001 Front bezel for use on 7300/7500 models 657112-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on page 47). 3. Press outward on the three latches on the right side of the bezel. Figure 7-3 Removing the Front Bezel 4. Remove the access panel (Access Panel on page 47).
5. Rotate the right side of the bezel off the chassis followed by the left side. Figure 7-4 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure.
Memory NOTE: HP Elite 7500 models use PC3-12800 memory. HP Elite 7300 and HP Pro 3300/3305 models use PC3-10800 memory. Description Spare part number PC3-10600, 1333-MHz for use in only 7300 and 3300 models 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 PC3-12800, 1666-MHz for use in only 7500 models 4-GB 671613-001 2-GB 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs).
In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported HP Elite 7500 Memory For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant ● 1.
Populating DIMM Sockets Populate the DIMM sockets in the following order: – Model 3305: DIMM1, DIMM3, DIMM2, DIMM4 – Model 3300, 7300, 7500: DIMM1, DIMM2 Figure 7-5 DIMM Socket Locations (model 3300 shown) Table 7-1 DIMM Socket Locations Item Description Socket Color Insertion Order 1 XMM1 socket, Channel A (populate first) Black 1 2 XMM2 socket, Channel A Black 2 NOTE: A DIMM must occupy the DIMM1 socket.
Figure 7-6 DIMM Socket Locations (model 7300 shown) Table 7-2 DIMM Socket Locations Item Description Socket Color Insertion Order 1 XMM1 socket, Channel A (populate first) Black 1 2 XMM2 socket, Channel B Blue 3 3 XMM3 socket, Channel A Black 2 4 XMM4 socket, Channel B Blue 4 NOTE: A DIMM must occupy the XMM1 socket. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A.
4. Open both latches of the memory module socket.
5. Remove the memory module from the socket. Figure 7-8 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the DIMM1 socket. Always populate the blue sockets before the black sockets in each channel. To create a dual-channel memory configuration, the memory capacity of Channel A must equal the memory capacity of Channel B. Refer to Populating DIMM Sockets on page 53 for more information.
Expansion Cards Description Spare part number Graphics cards 58 ATI Radeon HD 7570 1-GB graphics adapter for use only on 7500 models 679219-001 ATI Radeon HD 7450 1-GB graphics adapter for use only on 7500 models 679218-001 ATI Radeon HD 6450 512-MB graphics adapter 647449-001 ATI Radeon HD 6450 1-GB graphics adapter 638132-001 ATI Radeon HD 6570 2-GB graphics adapter, full height 638405-001 ATI Radeon HD 6570 1-GB graphics adapter 659355-001 nVidia GeForce GT405 2-GB graphics adapter, full
The HP Pro 3300/3305 has three PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one MiniPCI expansion slot. The expansion slots accommodate full-height or half-height expansion cards.
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis.
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must remove the metal slot cover on the rear panel that covers the expansion slot. Be sure to remove the appropriate slot cover for the expansion card you are installing. b.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 7-13 Removing a PCI Express x16 expansion card Figure 7-14 Removing a PCI Express x16 expansion card 6. 62 Store the removed card in anti-static packaging.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install an expansion card, locate where the card will be seated inside the computer.
9. To install an expansion card, locate where the card will be seated inside the computer. Figure 7-16 Installing an expansion card — PCIe x16 Figure 7-17 Installing an expansion card — PCIe x1 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 6 for instructions on using Computer Setup.
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe for use in 7300/7500 models 617030-001 Bezel, optical drive 657852-001 3-TB, 5400-rpm SATA hard drive 668149-001 2 TB, 7200 rpm SATA hard drive 616608-001 2-TB, 5400-rpm SATA hard drive 613210-001 1.5 TB, 7200 rpm SATA hard drive 613209-001 1.
Drive Positions NOTE: Front bezel appearance may vary. Figure 7-18 Drive Positions 1 Two 5.25-inch external drive bays for optical drives 2 One 3.5-inch external drive bay for media card reader 3 Two 3.5-inch internal hard drive bays To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Refer to Computer Setup (F10) Utility on page 6 for more information.
Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ● The power cables for the SATA drives connect directly to the power supply. The primary hard drive connects to the power connector labeled P4.
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors.
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on page 47). 3. Remove the front bezel (Front Bezel on page 49). 4. Locate the optical drives.
5. Unlock the drive by pulling the release lever slightly away from the computer and placing in an upright position. Figure 7-21 Pushing the optical drive 6. Push the optical drive slightly forward.
7. Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-23 Disconnecting the power and data cables 8. Slide the drive out of the computer. Figure 7-24 Removing the drive To install an optical drive, reverse the removal procedures. When installing an optical drive, slide the drive back until the hole on the drive aligns with the alignment hole on the computer.
Figure 7-25 Optical drive alignment hole Removing a Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 74 1.
3. Locate hard disk drive in the computer.
4. Remove the two screws that secure the hard drive cage to the computer. Figure 7-27 Removing the hard drive cage screws 5. Press the latch at the side of the hard drive cage to release it.
6. Lift the cage partially out of the computer. Figure 7-29 Lifting the hard drive cage 7. Disconnect the cables from the of the hard drive.
8. 78 The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage.
9. Slide the hard drive out of the cage. Figure 7-31 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage. Figure 7-32 Disconnecting the hard drive cables When installing a hard drive cage, set the hard drive cage down into the bay, aligning the tabs on the bottom of the cage with the tabs on the chassis.
Figure 7-33 Disconnecting the hard drive cables 80 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Front I/O and USB Panel Housing Assembly Description Spare part number Front I/O and USB assembly for use on 3300/3305 models 657110-001 Front I/O and USB assembly for use on 7500/7300 models 657113-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on page 47) 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel (Front Bezel on page 49). 5.
6. Remove the screw (1) that secures the housing to the chassis, and then slide the housing up (2). Figure 7-35 Front I/O assembly removal 7. Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-36 Removing the front I/O assembly To install the housing assembly, reverse the removal procedures.
Note that the red connector and the small white connector is not used. Figure 7-37 Unused cables Note that dual cables connect to some system board connectors as shown in the following image.
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 657105-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on page 47). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel (Front Bezel on page 49). 5. Remove the optical drive (Removing an Optical Drive on page 71). 6.
8. Press the tab on the top of the switch holder (1) to disengage it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-40 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal procedures.
System Fan Description Spare part number Fan 657103-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on page 47). 3. Lay the computer on its side with the rear facing toward you. 4. Remove the four Phillips screws that secure the fan to the chassis, rotate the top of the fan forward, and then remove the fan from the chassis. Figure 7-41 Removing the fan NOTE: System board appearance may vary.
5. Disconnect the cable from the red/brown system board connector labeled SYS_FAN1 (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). Figure 7-42 Removing the fan To install the fan, reverse the removal procedures.
Fan Sink Assembly Description Spare part number Fan sink for use in models with Intel processors 657402-001 Fan sink for use in models with AMD processors 656985-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on page 47). 3. Lay the computer on its side with the rear facing toward you. 4. Loosen the four captive Torx screws that secure the fan sink to the system board. 5.
6. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-44 Removing the fan sink CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink to the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Processor Model 7500/7300/3300 uses Intel processors. Model 3305 uses AMD processors. Description Spare part number Intel Core i7 processors 3770 (3.4 GHz, 8-MB L3 cache, 77W) for use only on 7500 models 688164-001 3770K (3.5 GHz, 8-MB L3 cache, 77W) for use only on 7500 models 688165-001 2600S (2.7 GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core i5 processors 3330 (3.0 GHz, 6-MB L3 cache, 77W) for use only on 7500 models 687941-001 3450 (3.
Description Spare part number X6 1065T, quad core, 2-MB L2 cache, 2.9 GHz, E0 666426-001 X6 1055T, quad core, 2-MB L2 cache, 2.8 GHz, C3 617838-001 X6 1035T, quad core, 2-MB L2 cache, 2.6 GHz, C3 617837-001 X4 z960T, dual core, 1-MB cache, 3.0 GHz, E0 632923-001 X4 z840T, dual core, 1-MB cache, 2.9 GHz, E0 638410-001 X2 565, dual core, 1-MB cache, 3.4 GHz, C3 657101-001 X2 560, dual core, 1-MB cache, 3.3 GHz, C3 657100-001 X2 550, dual core, 1-MB cache, 3.
5. If you are removing an Intel processor, rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer to its full open position (2), and then carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
6. If you are removing an AMD processor, rotate the locking lever to its full open position (1), and then carefully lift the processor from the socket (2). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
7. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it in position atop the processor. 8. Secure the fan sink to the system board and system board tray with the 4 captive screws and attach the fan sink control cable to the system board. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
Power Supply Description Spare part number Power supply, 300W 656721-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
5. Remove the four screws that secure the power supply to the rear chassis. Figure 7-48 Power supply screws 6. Inside of the unit, press the power supply release latch on the chassis base (1). 7. Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3). Figure 7-49 Removing the power supply To install the power supply, reverse the removal procedure.
System Board Description Spare part number System board for use in 3300 models with 65W Intel processors (includes thermal material) 656598-001 System board for use in 3300 models with 95W Intel processors (includes thermal material) 660281-001 System board for use in models with AMD processors on 3305 models (includes thermal material) 638404-001 System board for use in 7300 models with Intel processors (includes thermal material) 656599-001 System board for use in models with Intel processors on
8. Remove the eight screws that secure the system board to the chassis. 9. Slide the system board toward the front of the chassis, and then lift it up and out of the chassis. To install the system board, reverse the removal procedure. NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the NOTE: After installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer.
Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the computer. 8. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 6.
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Routine Care, and Disassembly Preparation on page 38 for initial safety procedures.
Access Panel Description Spare part number Access panel 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the Torx screw that secures the access panel to the computer.
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 656835-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel 4. Rotate the bezel off the chassis. Figure 8-4 Removing the front bezel To install the front bezel, reverse the removal procedure.
Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM2 NOTE: System board appearance may vary. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Item Description Socket Color Insertion Order 1 XMM1 socket, Channel A (populate first) Black 1 2 XMM2 socket, Channel A Black 2 NOTE: A DIMM must occupy the DIMM1 socket.
dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and one 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM, and Channel B should be populated with the 1-GB DIMM.
4. Rotate the optical drive to its upright position. Figure 8-6 Rotating the optical drive 5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Expansion Card Description Spare part number Graphics cards nVidia GeForce GT530 2-GB graphics adapter 659354-001 nVidia GeForce GT520 1-GB graphics adapter 657400-001 nVidia GeForce 405 PCIe x16 graphics card, 1 GB 656789-001 ATI Radeon HD7350 512-MB graphics adapter 676356-001 ATI Radeon HD6570 1-GB graphics adapter 659355-001 ATI Radeon HD6450 PCIe x16 graphics card, 1 GB 647451-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 647450-001 The HP Pro 3300 SFF has one PCIe x16 expansion
Figure 8-10 Expansion Slot Locations (Brazil) NOTE: Board appearance and color may vary. NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. Table 8-3 Expansion Slots Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCI PCI expansion slot PCI PCI expansion slot To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2.
4. Release the slot cover bracket by removing the screw that secures the bracket, and then lifting the bracket off the computer. Figure 8-11 Opening the expansion slot bracket 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. NOTE: PCI cards and PCI Express x1 cards do not have the retention arm.
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 8-13 Installing an expansion card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 2 TB, 7200 rpm SATA hard drive 616608-001 1.5 TB, 7200 rpm SATA hard drive 613209-001 1 TB, 7200 rpm SATA hard drive 621418-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 621421-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch 621420-001 Drive Positions Figure 8-15 Drive positions Table 8-4 Drive Positions 1 5.
To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ● The power cables for the SATA drives connect directly to the power supply.
5. If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-16 Removing the drive cables 6. Remove the Torx screw from the cage. Figure 8-17 Removing the optical drive screw 7. Return the drive to its normal position.
8. Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-18 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2.
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-19 Pulling the hard drive release latch 6. With the release latch pulled out, lift the rear of the hard drive.
7. Disconnect the cables from the rear of the hard drive. Figure 8-21 Disconnecting the hard drive cables 8. Remove the hard drive from the computer.
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-23 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures.
Power Switch Description Spare part number Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Remove the front bezel (Front Bezel on page 104). 4.
5. Disconnect the power switch cable from the front USB assembly cable. Figure 8-25 Disconnecting the power switch cable 6. From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. 7. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis.
Front USB Assembly Description Spare part number Front I/O and card reader (6-in-1) 656983-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Remove the front bezel (Front Bezel on page 104). 4.
5. Remove the cables from the clip on the base pan of the computer. Figure 8-28 Removing the cables from the clip 6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis.
7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-30 Disengaging the front USB assembly 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure.
Fan Assembly Description Spare part number Fan 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Remove the front bezel (Front Bezel on page 104). 4. Disconnect the fan cable from the system board connector labeled SYS_FAN. 5.
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure.
Fan Sink Description Spare part number Fan sink 657402-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Loosen the four captive screws that secure the fan sink to the system board tray.
4. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Processor Description Spare part number Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache, 65W) 638420-001 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.5 GHz, 6-MB L3 cache, 65W) 640953-001 2400 (3.1 GHz, 6-MB L3 cache, 95W) 638630-001 2320 (3.0 GHz, 6-MB L3 cache, 95W) 665121-001-001 2310 (2.9 GHz, 6-MB L3 cache, 95W) 657111-001 2300 (2.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Figure 8-35 Removing the processor To install a new processor: 1.
6. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it in position atop the processor. 7. Secure the fan sink to the system board and system board tray. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
5. From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-36 Removing the power supply screws 6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward, slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (2).
System Board Description Spare part number System board for use in models with 65W processors (includes thermal material) 656598-001 System board for use in models with 95W processors (includes thermal material) 660281-001 System board for use in Brazil (includes thermal material) 665223-001 The system board is secured to the computer with six screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3.
9. Remove the six screws that secure the system board to the chassis. Figure 8-38 Removing the system board screws 10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the chassis. Figure 8-39 Removing the system board To install the system board, reverse the removal procedure.
NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the computer. 8. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 6.
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Line-out Audio Connector and Icon (1/8” miniphone) 4-Pin Power (for CPU) Connector and Icon 142 Appendix A Connector Pin Assignments Pin Signal 1 GND 2 GND 3 +
Monitor Connector and Icon Pin Signal Pin Signal 1 Red Analog 9 +5V (fused) 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Sync 7 Ground 15 DDC Serial Clock 8 Ground Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8
DVI Connector Connector and Icon Pin Signal Pin Signal 1 T.M.D.S. Data2– 13 T.M.D.S. Data3+ 2 T.M.D.S. Data2+ 14 +5V Power 3 T.M.D.S. Data2/4 Shield 15 Ground (for +5V) 4 T.M.D.S. Data4– 16 Hot Pug Detect 5 T.M.D.S. Data4+ 17 T.M.D.S. Data0– 6 DDC Clock 18 T.M.D.S. Data0+ 7 DDC Data 19 T.M.D.S. Data0/5 Shield 8 No Connect 20 T.M.D.S. Data5– 9 T.M.D.S. Data1– 21 T.M.D.S. Data5+ 10 T.M.D.S. Data1+ 22 T.M.D.S. Data Shield 11 T.M.D.S. Data1/3 Shield 23 T.M.D.S.
24-Pin Power Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 +3.3V 7 GND 13 +3.3V 19 GND 2 +3.3V 8 POK 14 –12V 20 open 3 GND 9 +5 Vaux 15 GND 21 +5V 4 +5V 10 +12V 16 PSON 22 +5V 5 GND 11 +12V 17 GND 23 +5V 6 +5V 12 +3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 11 PERST# 16 PERp0 21 PERp1 2 +12V 7 JTAG4 12 GND 17 PERn0 22 PERn1 3 +12V 8 JTAG5 13 REFCLK+ 18 GND 23 GND 4 GND 9 +3.3V 14 REFCLK- 19 RSVD 24 GND 5 JTAG2 10 +3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 +12V 6 SMDAT 11 WAKE# 16 GND 21 GND 2 +12V 7 GND 12 RSVD 17 22 GND 23 PETp2 24 PETn2 25 GND GND 3 RSVD 8 +3.3 V 13 GND 18 PETp1 4 GND 9 JTAG1 14 PETp0 19 PETn1 5 SMCLK 10 3.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 202.) 3. Replace diskette drive. 4. Replace the system board. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2.
D Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. Safety and Comfort WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 164 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply.
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 187 for instructions. Table D-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged.
Table D-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. 1. Use another diskette. 2. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.
“Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to start the computer has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar. The computer should start up. Diskette error has occurred. Restart the computer by pressing the power button. Cannot Boot to Diskette. Cause Solution Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup.
Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows Vista or Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. The removable hard drive has no power to the hard drive enclosure. Cause Solution The lock on the enclosure is not turned to the “ON” position. Insert the key and turn the lock clockwise 90 degrees.
Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player applications. In Windows XP only: 1. From the Control Panel, select Sounds and Audio Devices. 2.
Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Table D-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty. Select online.
Table D-10 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the Enter key. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module.
Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled. : Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes.
Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer.
System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings).
Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.
Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor.
CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Table D-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.) The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector.
Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel. 2. Click on Hardware and Sound. 3. Click on Device Manager. 4. Double-click Modems. 5. Double-click Agere Systems PCI-SV92PP Soft Modem. 6. On the General tab, click Diagnostics. 7. Click Query Modem. A “Success” response indicates the modem is connected and working properly. Windows XP 1.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
E Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper – Models 3300/3305 To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Resetting the Password Jumper – Model 7300/7500 To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and Resetting the CMOS – Models 3300/3305 The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset.
Clearing and Resetting the CMOS – Model 7300/7500 The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset.
F Backup and Recovery Windows 7 – Backup and Recovery To protect your information, use Windows® Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
Performing a Recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● F11 recovery tools: You can use the F11 recovery tools to recover your original hard drive image.
5. Select one of the first three listed tools to repair your computer. 6. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using F11 CAUTION: Using F11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+fn+prt sc. To copy the entire screen, press fn+prt sc. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4.
NOTE: If you are unable to boot (start up) your computer, you must use System Recovery discs that you can obtain from HP Support to reboot the computer and repair the operating system. For additional information, refer to the “Using a Windows Vista operating system DVD (purchased separately)” section in this guide. Using the Windows Recovery Tools To recover information you previously backed up, follow these steps: 1. Click Start > All Programs > Maintenance > Backup and Restore Center. 2.
To recover the original hard drive image using F11, follow these steps: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition. To find the partition, select Start > Computer. NOTE: If the HP Recovery partition has been deleted, you must recover your operating system and programs using System Recovery discs that you can obtain from HP Support.
G Specifications MT Specifications Table G-1 Specifications Chassis Height 15.08 in 38.2 cm Width 6.82 in 17.3 cm Depth 16.58 in 42.1 cm Approximate Weight 22.0 lb 10.
Table G-1 Specifications (continued) 1 Model 300W Rated Voltage Range 100-240 VAC *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. SFF Specifications Table G-2 Specifications Chassis Height 12.77 in 32.5 cm Width 4.98 in 10.4 cm Depth 15.61 in 39.7 cm Approximate Weight 13.9 lb 6.
Index Symbols/Numerics 24-pin power pin assignments 145 4-pin power pin assignments 142 A access panel MT spare part number 47 removal and replacement 47 SFF removal and replacement 102 SFF spare part number 102 access panel, MT spare part number 18, 26 access panel, SFF spare part number 28, 34 audible codes 159 audio problems 182 B backing up files 207, 211 Backup and Restore 207, 208 Backup and Restore Center 211, 212 battery disposal 45 removal and replacement 99, 139 beep codes 159 booting options Ful
fan, SFF spare part number 31, 34 flash drive problems 196 flashing LEDs 159 front bezel MT spare part number 49 removal and replacement 49 SFF removal and replacement 104 SFF spare part number 104 front bezel, MT spare part number 18, 26 front bezel, SFF spare part number 28, 35 front fan SFF removal and replacement 129 front I/O and card reader assembly SFF spare part number 126 spare part number 31, 35 Front I/O and USB assembly MT spare part number 81 spare part number 22, 26 front I/O device removal an
power cord set requirements country specific 149 power problems 169 power supply fan 43 operating voltage range 215, 216 removal and replacement 95 SFF removal and replacement 135 power supply, MT spare part number 18, 25 power supply, SFF spare part number 28, 34 power switch/LED removal and replacement 84 power switch/LED assembly MT spare part number 84 SFF spare part number 124 power switch/LED assembly, MT spare part number 21, 26 power switch/LED assembly, SFF spare part number 30, 35 power-on passwor
SATA cable, spare part number 30 system board removal and replacement 137 system board, spare part number 28, 34 small form factor components 3 software problems 200 servicing computer 43 spare part number tamper-resistent wrench 44 Torx T-15 screwdriver 43 specifications computer 215 memory 51, 105 static electricity 38 system board MT spare part number 97 removal and replacement 97 SATA connectors 36 SFF removal and replacement 137 SFF spare part number 137 system board drive connections 70 system board,
