Technical data
Scheduled On-Site Service
Provides
the
lowest on-site
support
costs for a minimum of twenty-five
HP
workstation products.
HP
will make weekly visits
to
a single central
site which
the
customer specifies.
Repair
by
Customers
In addition; customers may
obtain
service
training
courses
and
spare
parts
to
do
their
own repair.
Contact
your nearest
HP
Sales
and
Service
Office
for information concerning service training, special tools
and
test
equipment,
and
spare
parts.
Operating Systems Support
HP-UX Installation Services
A set of
modular
services
that
provide expert installation of hardware,
operating system,
and
selected
HP
DesignCenter applications
is
avail-
able.
They
allow users
to
make productive use of
their
system in
the
shortest possible time. Services include:
• Interconnection of system hardware.
•
Formatting
discs.
• Loading
and
configuration of
the
HP-UX
Operating
System.
•
Loading applications.
• Verification of system operation.
• Review of
the
system for its System Administrator.
Refer
to
the
HP
9000 Series 300 HP-
UX
Installation Services Technical
Data
(5954-9695) for details
and
complete information.
Primary Support
There
are numerous operating system
support
options:
• Account Management
Support
(AMS) provides a local SE, on-
site assistance, one Response
Center
caller
and
one
alternate
for
telephone assistance,
and
a Software Materials Subscription.
• Response Center
Support
(RCS) provides one Response
Center
caller
and
one
alternate
for telephone assistance,
and
Software
Materials Subscription.
• Software Materials Subscription (SMS) provides software
and
man-
ual
updates,
Software
Status
Bulletins,
and
HP
communicator
magazine.
Updates
to
ROM-based systems are
not
provided.
Product
Information 5