Technical data
HP
Repair Services
There
are
many
hardware
support
options available, from utilizing
customer's
maintenance groups
to
buying full
support
from the local
HP
Sales Office. Please
contact
your local Hewlett-Packard Sales
and
Service Office for complete information.
Hewlett-Packard provides repair services for Model
319C+
Workstation
SPU's
in four ways:
•
Priority
On-Site Service
• Next Day On-Site Service
•
Standard
System Maintenance Service
• Scheduled On-Site Service
More information
is
available in
the
HP
9000 Series 300 Pricing In-
formation
Sheet
Contact
your local
HP
Sales
and
Service for complete
information on these services. Each
is
briefly described below.
Priority On-Site Service
If
the
workstation applications call for a high level of availability, Priority
On-Site Service offers a four-hour coverage.
This
service
is
especially
valuable if
the
customer does
not
stock spare equipment
at
his site.
Next Day On-Site Service
For Next Day On-Site Service,
an
HP
Customer
Engineer goes
to
the
customers site on
the
next
day (Monday
through
Friday, exluding
HP
Holidays)
after
the
service call, troubleshoots,
and
repairs
the
hardware
to
the
assembly level.
The
defective assembly is replaced
with
a new
or
rebuilt assembly. This service
is
available
through
a service contract
or
a time-and-materials basis.
Standard System Maintenance Service
HP
will travel
to
a
customer's
site
and
provide all labor,
parts,
and
materials
deemed necessary
to
keep systems in good
operating
condition.
Inc luded are
• Corrective
and
Preventive Maintenance.
• Engineering improvements.
• Site environmental survey.
HP
will utilize a customer-owned diagnostic modem used
with
the
HP
Support
Link
to
test
equipment covered
the
contract.
4
Product
Information