Manual

For the most current information on supported disk drives, refer to the HP StorageWorks Enterprise
Virtual Array 3000/5000 release notes.See"Related documentation"onpage11forlinksto
this document.
Operating sys
tem support
• HP–UX
• Microsoft Win
dows 2003
• Microsoft windows 2000
• HP Open VMS
• Tru64
• Sun Solaris
• IBM AIX
• Linux
• VMware
• Novell NetWare
For the most
current information on supported operating systems, refer to the appropriate connectivity
documents
.See"Related documentation" on page 1 1 for links to these documents.
Fault management and diagnostics
WEBES must be i nstalled to ensure proper customer alerts for their EVA products.
WEBES can be used as part of the HP ISEE remote ser vice offering. Or, for those customers who
do not wish to have remote support, it can be configuredtosendalocalnotification (e-mail) to a
customer-identified account only. The e-mail option is also available to the customer when ISEE is used.
WEBES is a powerful service tool that provides real-time diagnosis of hardware events ranging from
single errors (or faults) to multiple event correlation and complex analysis. It is designed to send a
notification only when an event or series of events has o ccurred that requires a service action.
AServiceToolsCDisincludedwiththeHPCommandViewEVApackage.However,itisalwaysbest
to check the HP web site for the latest updates.
The latest WEBES kit can be downloaded from this URL: h
ttp://h18000.www1.hp.com/support/svctools
EVA remote support tools
As a no-
charge option, HP will install ISEE remote service tool for any Enterprise Virtual Arr a y under
warran
ty or service support. This tool enables EVA self-monitoring and diagnosis. ISEE can significantly
reduc
e the time required to isolate and correct problems. If desired, the tool can be configured to
trans
mit status information directly to an HP service center for proactive problem resolution. Contact
your local HP Services department for details.
Storage system components
The Enterprise Virtual Array comprises three main components:
• Hardware—the physical components, such as disk drives, enclosures, controllers, and Fibre
Channel switches. These pieces are installed in a rack and connected to the SAN.
• HP StorageWorks Controller Software—manages operation of the storage system hardware and
provides the c om munication link to HP Command View EVA.
• HP Command View EVA—management software that communicates with the controllers.
Together, HP Command View EVA and the controllers control and monitor Enterprise Virtual
Array storage systems.
These co mponents work together to create an entire storage system solution. Management is
accomplished by accessing HP Command View EVA through your browser.
Enterprise Virtual Array 3000/5000 user guide
17