HP 255 G6 Notebook PC Maintenance and Service Guide
© Copyright 2017 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 5 Right ......................................................................................................................................................................
Optical drive ....................................................................................................................................... 31 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 33 Component replacement procedures .................................................................................................................. 33 Display subcomponents (bezel, panel, camera) .................................
Using HP Recovery media to recover .............................................................................. 82 Changing the computer boot order ................................................................................ 83 Removing the HP Recovery partition (select products only) ......................................... 84 9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................
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1 Product description Category Description Product name HP HP 255 G6 Notebook PC Processor AMD Dual-Core processor A6-9220 (2.5-GHz, turbo up to 2.9 GHz, 2133-MHz/1-MB L2 cache) E2-9000e (1.5-GHz, turbo up to 2.0 GHz, 1866-MHz/1-MB L2 cache) Graphics Internal graphics AMD Radeon™ R4 Graphics AMD Radeon R2 Graphics Support HD Decode, DX12, and HDMI Panel 39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.
Category Description Supports zero power optical drive Supports M-disc Supports configuration without optical drive Camera HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second Mic HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second Single digital microphone Audio Dual speakers HP Audio Control Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless Network Integrated wireless options with dual antennas (M.
Category Description 3-cell, 31-Whr Li-ion battery Security fTPM 2.0 Kensington Security Lock Operating system Preinstalled Windows 10 Windows 10 Professional For Developed Market (ML): Windows 10 Home ML Windows 10 Home Plus ML Windows 10 Pro StF MSNA Standard For Emerging Market (EM/SL): Windows 10 Home EM/SL Windows 10 Home Plus EM/SL Windows 10 Pro StF MSNA Value (EM) For China Market: FreeDOS 2.
4 Chapter 1 Product description
2 Components Right Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed.
Left Component Description (1) Power connector Connects an AC adapter. (2) Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): (3) Vent ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
Component Description WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides.
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: The camera is in use. (3) Camera Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the camera: ▲ (4) Internal microphone Type camera in the taskbar search box, and then select Camera. Records sound.
Keyboard area TouchPad Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component 10 Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. See Action keys on page 13.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ Icon To use an action key, press and hold the key. Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support.
Bottom Component Description (1) Battery lock Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Battery release latch Releases the battery. (4) Speakers (2) Produce sound. (5) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
16 Chapter 2 Components
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component Spare part number (1) Display assembly not spared NOTE: For display assembly spare part information, see Display assembly subcomponents on page 20. (2) Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 76.
Item Component Spare part number ● 500-GB, 7200-rpm 703267-005 ● 500-GB, 5400-rpm 778186-005 (20) Solid-state drive board 924992-001 (21) Solid-state drive bracket 924981-001 (22) System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system AMD A6-9220P processor 926268-xx1 AMD E2-9000e processor 926269-xx1 (23) Speakers (includes left and right speakers and cable
Display assembly subcomponents Item Component Spare part number (1) Display bezel 924925-001 (2) Camera/microphone module (3) (4) 20 HD 919475-003 VGA 919476-003 Raw display panel (39.6-cm [15.
Item Component Spare part number Right, dark ash silver 929903-001 (5) Hinge Kit (left and right) 925297-001 (6) Antenna (includes wireless antenna cable and transceiver) 925032-001 (7) Display cable (includes display panel cable and camera/microphone cable) 924930-001 (8) Display enclosure: Asteroid silver 929892-001 Dark ash silver 929893-001 Item Component Spare part number (1) Hard drive connector board cable 924927-001 (2) TouchPad button board cable 924934-001 (3) TouchPad
Mass storage devices Item Component Spare part number (1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920420-004 Optical drive bezel Asteroid silver 929898-001 Dark ash silver 929899-001 (2) Optical drive bracket 924979-001 (3) Solid-state drive, M.
Miscellaneous parts Component Spare part number HP Smart AC adapter (4.5 mm, non-PFC) 45-W 741727-001 Power cord (3-pin, black, 1.
24 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850 3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 920420-004 Optical drive bracket 924979-001 Optical drive bezel Asteroid silver 929898-001 Dark ash silver 929899-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4). 4. If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
b. 3. 34 Remove the display bezel (4). To remove the camera/microphone module: a. Position the display assembly with the top edge toward you. b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1). c. Disconnect the cable (2) from the module. d. Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
4. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the enclosure. c. Lift the hinges up and move aside enough to be able to rotate the panel up and over (3). d. Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on the back of the panel. e.
f. Remove the display panel from the computer (2). Reverse this procedure to reassemble and install the display assembly components.
Rubber feet Description Spare part number Rubber feet, upper Asteroid silver 931599-001 Dark ash silver 931600-001 Rubber feet, lower Asteroid silver 931601-001 Dark ash silver 931602-001 Before removing the rubber feet, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Bottom cover Description Spare part number Bottom cover for use in models with an optical drive: ● Asteroid silver 929894-001 ● Dark ash silver 929895-001 Bottom cover for use in models without an optical drive: ● Dark ash silver 929897-001 Before removing the bottom cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the 9 Phillips PM2.5×11.0 screws (2) that secure the bottom cover to the computer.
4. Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1), and then remove the bottom cover (2). Reverse this procedure to install the bottom cover.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number Memory module (PC4-2400) 8-GB 862398-855 4-GB 862397-855 2-GB 864271-855 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive connector board Description Spare part number Optical drive connector board 924990-001 Optical drive cable 924926-001 Before removing the optical drive connector board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive and hard drive connector board NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or connector board. Description Spare part number Hard drives: 1-TB, 5400-rpm 778192-005 500-GB, 7200-rpm 703267-005 500-GB, 5400-rpm 778186-005 Hard drive bracket 924980-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
46 3. Pull the hard drive assembly away from connector to remove it (3). 4. To remove the hard drive bracket, remove the two Phillips PM3.0×3.0 screws (1) that secure the bracket to the hard drive. 5. Remove the hard drive bracket from the hard drive (2). 6. To remove the hard drive connector board, disconnect the cable from the board (1). 7. Remove the two Phillips PM2.0×3.0 screws (2) that secure the hard drive board to the computer.
8. Remove the hard drive board from the computer (3). Reverse this procedure to reassemble and install the hard drive.
M.2 solid-state drive adapter bracket and connector board NOTE: You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and connector board. Description Spare part number Solid-state drive board 924992-001 Solid-state drive bracket 924981-001 Before removing the solid-state drive adapter bracket and connector board, follow these steps: 1. Shut down the computer.
5. Lift the adapter bracket out of the computer (5) Reverse this procedure to reassemble and install the solid-state drive adapter bracket and connector board.
Solid-state drive (SSD) Description Spare part number 256 GB 926271-001 128 GB 926270-001 Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
RTC battery Description Spare part number RTC battery 922847-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 925306-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
USB board Description Spare part number USB board 924991-001 USB board cable 924929-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan Description Spare part number Fan 925012-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Remove the fan from the computer (4). Reverse this procedure to install the fan.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
● 4. Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).
● 5. 58 UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
● UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly.
TouchPad button board Description Spare part number TouchPad button board 924993-001 TouchPad button board cable 924934-001 TouchPad cable 924928-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system AMD A6-9220P processor 926268-xx1 AMD E2-9000e processor 926269-xx1 Before removing the system board, follow these steps: 1. Shut down the computer.
2. Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. 3. Rotate the side of the board upward (2), and then lift the system board out of the computer (3). Reverse this procedure to install the system board.
Display assembly This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble display subcomponents. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Separate the display from the computer (6). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the Mylar from the bottom of the display panel.
b. Remove the display bezel (4). NOTE: The display will not be connected to the computer as shown in the following image. 2. To remove the camera/microphone module: a. Position the display assembly with the top edge toward you. b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1). c. Disconnect the cable (2) from the module.
d. 3. 66 Remove the tape from the enclosure (3). Replacement cameras come with tape already installed. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the enclosure. c. Lift the hinges up and move aside enough to be able to rotate the panel up and over (3).
d. Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on the back of the panel. NOTE: The display will not be connected to the computer as shown in the following image. e. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (1). f. Remove the display panel from the computer (2).
68 a. Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure. b. Slide the left hinge cover toward the left and remove while threading the cable through the hinge cover (2). c. Slide the right hinge cover toward the right to remove (3). d. Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2) that secure each hinge to the bottom of the display enclosure.
e. Remove the display hinges (3).
5. To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure (1), and then remove the antennas and cables (2). When installing the antennas, use the following image to determine correct installation locations at the top of the display enclosure.
6. To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure (1), and then remove the cable from the display enclosure (2).
7. Use the following image to determine proper cable routing around the left hinge for the camera/display cable and the wireless antenna cables. (1): Camera cable routing path (2): Display/camera cable routing path (3): Antenna cable routing path 8. If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
Power connector cable Description Spare part number Power connector cable 931613-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power button board Description Spare part number Power button board 924994-001 Power button board cable 924933-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Cable locations Description Spare part number TouchPad cable 924928-001 Hard drive cable 924927-001 USB board cable 924929-001 Optical drive connector board cable 924926-001 Power button board cable 924933-001 Use the following image to determine properly cable location and routing.
Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable (if equipped). In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: 76 All top cover/keyboard spare part kits include TouchPad.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 80. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Insert the HP Recovery media. 2.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 79.
9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key.
10 Specifications Computer specifications Metric U.S. Depth 253.8 mm 9.99 in Width 380.0 mm 14.9 in Height 23.8 mm 0.94 in 1.86 kg 4.1 lb 1.91 kg 4.21 lb Dimensions Weight (includes only SSD) 3 cell battery 4 cell battery Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.
39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) 1920x1080 (FHD) 88 Surface treatment Anit glare Brightness 220 nits Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3.
Hard drive specifications 1-TB* 500-GB* Height 9.5 mm or 7.2 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Single track 2.
M.2 solid-state drive specifications 128-GB* 256-GB* Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Sequential Read Up to 520 MB/s Up to 540 MB/s Random Read Up to 60K IOPs Up to 85K IOPs Sequential Write Up to 160 MB/s Up to 280 MB/s Random Write Up to 34K IOPs Up to 67K IOPs Ready time, Maximum (to not busy) 1.0 s 1.0 s Logical 0.1 ms 0.
DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Center hole diameter DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
92 Chapter 10 Specifications
11 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 8 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? product, and then follow the on-screen instructions. 96 Intel Management 1.5 MBytes or 7 Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size.
102 Chapter 12 Power cord set requirements
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
104 Chapter 13 Recycling
Index A action keys using 13 airplane mode key 13 antenna illustrated 21 antennas removing 70, 71 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backups 79 battery illustrated 19 removing 30 battery cover, identifying 14 battery light 6 battery lock, identifying 14 battery release latch 14 BIOS determining version 77 downloading an update 78 starting the Setup Utility 77 updating 77 Bluetooth label 15 boot order changing 83 bottom 15 bottom cover illustr
hard drive connector removing 47 hard drive connector and cable removing 46 hard drive connector board removing 45 hard drive connector board cable illustrated 21 HDMI port, identifying 6 heat sink assembly illustrated 18 removing 18, 56 hinge cover illustrated 20 hinges illustrated 21 removing 35, 66, 67 HP PC Hardware Diagnostics (UEFI) using 85 HP Recovery Manager correcting boot problems 83 starting 82 HP Recovery media creating 79 recovery 82 HP Recovery partition recovery 82 removing 84 HP Sure Start
power lights 5 power requirements 2 processor product description 1 product description audio 2 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card 2 keyboard 2 memory module 1 microphone 2 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processor 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 15 R recover options 81 recovery discs 80, 82 HP Recovery Manager 81 media 82 sta
wireless antennas removing 70, 71 wireless certification label 15 wireless, product description 2 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WLAN module illustrated 18 removing 41 workstation guidelines 27 108 Index
