HP ENVY x360 15m Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 5 Locating hardware .................................................................................................................................................
Solid-state drive ................................................................................................................................ 34 Memory module ................................................................................................................................ 35 SD card board cable ........................................................................................................................... 38 ClickPad cable ......................................................
Removing the HP Recovery partition (select products only) ......................................... 76 10 Power cord set requirements ...................................................................................................................... 77 Requirements for all countries ............................................................................................................................ 77 Requirements for specific countries and regions .................................................
viii
1 Product description Category Description Product Name HP ENVY x360 15m Convertible PC (model numbers 15m-bp0xx through 15m-bp1xx) HP ENVY x360 15 Convertible PC (model numbers 15-bp0xx through 15-bp1xx) Processors For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: ● Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15-W) ● Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz FSB, 6.
Category Description Memory (continued) ● 8192-MB (4096-MB + 4096-MB on-board system memory [512-MB×16×4 pieces]; 8-GB DDR4 2666 SODIMM bridge to 8-GB DDR4 2400 1.2v SODIMM; only available on computer models equipped with an Intel i7 processor and a graphics subsystem with UMA memory) ● 8192-MB (8192-MB × 1; 8-GB DDR4 2666 SODIMM bridge to 8-GB DDR4 2400 1.
Category Description Audio and video (continued) Support for Bang & Olufsen Audio Control Support for dual speakers Support for HP Audio Boost 2.0 (with discrete amplifier) Camera: HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2, wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second Support for Windows Hello 3.
Category Description Power requirements (continued) Support for a 1.00-m power cord with a C5 connector.
2 Getting to know your computer Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ▲ Select the Start button.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Infrared camera lights (2) On: The infrared camera is in use. (4) Camera light On: The camera is in use. (5) Camera\Infrared camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition login to Windows, instead of a password login.
Speakers Component Description Speakers (2) Produce sound.
Lights Item 8 Icon Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Special keys Item Icon Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select computer models, the f5 action key turns the keyboard backlight feature off or on.
ClickPad 10 Item Component Description (1) ClickPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left ClickPad button Functions like the left button on an external mouse. (3) Right ClickPad button Functions like the left button on an external mouse.
Left side Item Icon Component Description (1) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or an HDMI device. (2) USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. (3) Power button ● When the computer is off, press the button to turn on the computer.
Item (5) Icon Component Description Audio-out (headphone)/Audio-in (microphone) jack (continued) WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start menu, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Right side Item (1) Icon Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with the connectors facing the computer. 2. Insert the card into the memory card reader, and then press the card until it is firmly seated. To remove a card: ▲ (2) USB Type-C port with HP Sleep and Charge Press in on the card, and then remove it from the memory card reader.
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.
Component 16 (1) HP product name (select products only) (2) Product number (3) Serial number (4) Warranty period Chapter 3 Illustrated parts catalog
Computer components Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 22.
Item Component Spare part number For use in Canada 924353-DB1 For use in the Czech Republic and Slovakia 924353-FL1 For use in Denmark, Finland, and Norway 924353-DH1 For use in France 924353-051 For use in Germany 924353-041 For use in Hungary 924353-211 For use in Italy 924353-061 For use in the Netherlands 924353-B31 For use in Portugal 924353-131 For use in Russia 924353-251 For use in Saudi Arabia 924353-171 For use in Spain 924353-071 For use in Switzerland 924353-BG1 For
Item Component Spare part number For use in the United States 934640-001 (3) Power connector cable 933523-001 (4) Speakers (includes cables and four rubber isolators) 924343-001 (5) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) WLAN module 901229-855 (6) System board (includes processor and replacement thermal material): For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: Equipped with an Intel Core i7-8550U 1.
Item (7) (8) Component Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a non-Windows operating system 924309-001 Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.
Item Component Spare part number For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: 512-GB, 2280, PCIe, NVMe solid-state drive L01301-002 256-GB, 2280, PCIe, NVMe solid-state drive L01300-002 For use on all computer models: (14) 512-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC 847110-015 360-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC 917818-002 256-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC 847109-018 256-GB, 2280 M.
Display assembly components 22 Item Component (1) Display panel assembly (includes display panel and display bezel): Spare part number 15.6-in, UHD, WLED, BrightView (3840×2160), UWVA, ultraslim-flat (2.6-mm), eDP1.3+PSR TouchScreen display panel assembly 924357-001 15.6-in, FHD, WLED, BrightView (1920×1080), UWVA, slim-flat (3.2-mm), eDP1.
Item (5) Component Spare part number For use only on computer models equipped with a UHD display assembly 924346-001 For use only on computer models equipped with an FHD display assembly 924323-001 Hinge covers (2): Left hinge cover 924331-001 Right hinge cover 924332-001 (6) Hinges (2, include left and right display hinges) 925202-001 (7) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 924307-001 (8) Webcam/microphone module cable (includes double-
Component Spare part number For use in Europe 213350-014 For use in North America 213349-015 For use in South Africa 361240-007 For use in Switzerland 213354-013 For use in the United Kingdom 213351-013 Power cord (C5 connector, Tag Prm, 1.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here.
2. Remove the following screws that secure the bottom cover to the computer: (2) Four Torx5 M2.5×6.7 screws under the rear rubber foot strip (3) Three Phillips PM2.0×5.2 screws on the front edge 3. Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the bottom cover and the keyboard/top cover. 4. Remove the bottom cover (2). Reverse this procedure to install the bottom cover.
Battery Description Spare part number 3-cell, 55-WHr, 4.8-AHr, Li-ion battery 916814-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number 924350-001. The hard drive cable is available using spare part number 924326-001. Description Spare part number 1-TB, 7200-rpm, SATA, 9.5-mm hard drive 766457-857 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. If it is necessary to disassemble the hard drive, remove the hard drive rubber sleeve (1) from the hard drive, and then disconnect the hard drive cable (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive.
4. Remove the bottom cover (see Bottom cover on page 30). 5. Remove the battery (see Battery on page 32). Remove the solid-state drive: 1. Remove the Phillips PM2.0×2.4 broad head screw (1) that secures the solid-state drive to the system board. 2. Remove the solid-state drive (2) by pulling it away from the connector. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive.
4. Click the link for the computer model. 5. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install a memory module.
SD card board cable NOTE: The SD card board spare part kit does not include the SD card board cable. The SD card board cable is available using spare part number 924325-001. Before removing the SD card board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
ClickPad cable NOTE: The ClickPad spare part kit does not include the ClickPad cable. The ClickPad cable is available using spare part number 924351-001. Before removing the ClickPad cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
ClickPad NOTE: The ClickPad spare part kit does not include the ClickPad bracket or ClickPad cable. The ClickPad bracket is available using spare part number 924352-001. The ClickPad cable is available using spare part number 924351-001. Description Spare part number For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx L00656-001 For use only on computer models with model numbers 15m-bp0xx through 15-bp0xx 924354-001 Before removing the ClickPad, follow these steps: 1.
6. Remove the ClickPad (6). Reverse this procedure to install the ClickPad. System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.
Description Spare part number MB of discrete video memory (512-MB×16 GDDR3×4 pieces, 1.35-V/3-GHz), and a non-Windows operating system Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and the Windows 10 operating system 934999-601 Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz FSB, 6.
When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: ● Memory module (see Memory module on page 35) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 45) ● WLAN module (see WLAN module on page 49) Remove the system board: 1.
2. Remove the following screws: (1) One Phillips PM2.0×2.2 broad head screw that secures the WLAN module to the keyboard/top cover (2) Two Phillips PM2.0×4.6 screws that secure the system board to the keyboard/top cover (3) Eight Phillips PM2.0×3.3 screws that secure the system board to the keyboard/top cover 3. Lift the left side of the system board (1) until it rests at an angle. 4. Remove the system board (2) by sliding it up and to the left at an angle.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
3. Remove the fan/heat sink assembly (3). NOTE: Steps 4 through 6 apply to computer models equipped with a graphics subsystem with UMA memory. See Steps 1 through 3 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory. 46 4. Disconnect the fan cable (1) from the system board. 5. Loosen the four Phillips PM2.0×6.2 captive screws (2) that secure the fan/heat sink assembly to the system board.
6. Remove the fan/heat sink assembly (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.
On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
SD card board NOTE: The SD card board includes the power light actuator, hard drive light actuator, card reader slot, and SD card. The SD card board spare kit does not include the SD card board cable. The SD card board cable is available using spare part number 924325-001.
2. Remove the SD card board (2). Reverse this procedure to install the SD card board. Speakers Description Spare part number Speakers (includes cables and four rubber isolators) 924343-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the speakers (4). IMPORTANT: When removing the speakers, make note of the location of the four rubber isolators (5). Failure to properly install or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers.
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Slide the keyboard/top cover (5) up and away at an angle and separate it from the display assembly. 7. If it is necessary to replace the display panel assembly or any of the display assembly subcomponents: NOTE: The display panel assembly can be removed and replaced without removing the display assembly from the keyboard/top cover. 54 a. Insert a case utility tool (1) or similar thin, plastic tool between the top edge of the display panel assembly and the back cover. b.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (2) from the display panel assembly. e. Release the ZIF connector (3) to which the TouchScreen control board cable is connected, and then disconnect the TouchScreen control board cable from the TouchScreen control board. f. Release the display panel cable (4) from the retention clip built into the display panel assembly. g.
c. Detach the TouchScreen control board (2) from the display panel assembly. (The TouchScreen control board is attached to the display panel assembly with double-sided adhesive.) d. Remove the TouchScreen control board. The TouchScreen control board is available using spare part number 932790-001. 9. If it is necessary to replace the webcam/microphone module: NOTE: The webcam/microphone module can be removed and replaced without removing the display assembly from the keyboard/top cover. 56 a.
c. Detach the webcam/microphone module (2) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 933520-001. 10. If it is necessary to replace the display hinges: a. Remove the display panel assembly. b. Remove the six Phillips PM2.5×3.0 broad head screws (1) that secure the hinges to the display back cover.
c. Remove the display hinges (2). The display hinges are available using spare part number 925202-001. 11. If it is necessary to replace the display hinge covers: a. Remove the display panel assembly. b. Remove the display hinges. c. Remove the two Phillips PM2.0×3.3 screws (1) that secure the hinge covers to the display hinge. d. Remove the display hinge covers (2). The display hinge covers are available using spare part numbers 924331-001 (left hinge cover) and 924332-001 (right hinge cover).
12. If it is necessary to replace the display panel cable: a. Remove the display panel assembly. b. Remove the display hinges. c. Remove the display panel cable. The display panel cable is available using the following spare part numbers: ● 924346-001 – For use only on computer models equipped with a UHD display panel assembly ● 924323-001 – For use only on computer models equipped with an FHD display panel assembly 13. If it is necessary to replace the webcam/microphone module cable: a.
f. Detach the webcam/microphone module cable (4) from the display back cover. (The webcam/ microphone module cable is attached to the display back cover with double-sided adhesive.) g. Remove the webcam/microphone module cable. The webcam/microphone module cable is available using spare part number 924324-001. 14. If it is necessary to replace the wireless antenna cables and transceivers: 60 a. Remove the display panel assembly. b. Remove the display hinges. c.
f. Remove the wireless antenna cables and transceivers (4). The wireless antenna cables and transceivers are available using spare part number 924307-001. Reverse this procedure to reassemble and install the display assembly. Power connector cable Description Spare part number Power connector cable 933523-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer.
Reverse this procedure to install the power connector cable.
6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on the computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely.
7 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
8 Specifications Metric U.S. Width 35.6 cm 14.0 in Depth 24.9 cm 9.8 in Height 1.9 cm 0.8 in Computer models equipped with a hard drive 2.2 kg 4.8 lbs Computer models equipped with a solid-state drive 2.1 kg 4.
9 Backing up and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.
Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. Restore and recovery There are several options for recovering your system.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 72.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
78 Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 13 AC adapter, spare part numbers 23 action keys 9 antenna locations 6 removal 60 spare part number 23, 61 audio, product description 2, 3 audio-in jack 11, 12 audio-out jack 11, 12 B backups 71 battery removal 32 spare part number 21, 32 battery light 13 BIOS determining version 65 downloading an update 65 updating 65 boot order changing 76 bottom component 14 bottom cover removal 30 spare part numbers 21, 30 buttons ClickPad 10 power 11 volume 13 C cables, service considerations 2
HP PC Hardware Diagnostics (UEFI) using 68 HP Recovery Manager correcting boot problems 76 starting 75 HP Recovery media creating 72 recovery 75 HP Recovery partition recovery 75 removing 76 I infrared camera light 6 integrated numeric keypad 9 J jacks audio-in 11, 12 audio-out 11, 12 headphone 11, 12 microphone 11, 12 K keyboard, product description keyboard/top cover spare part numbers 17 keys action 9 esc 9 fn 9 num lock 9 Windows 9 L left-side components 11 legacy support, USB 63 light components 8 li
rubber foot removal 30 spare part number 30 Rubber Foot Kit, spare part number 21, 24 S Screw Kit, spare part number 24 SD card board removal 50 spare part numbers 20, 50 SD card board cable removal 38 spare part number 20, 38 sensors product description 3 service considerations cables 26 connectors 26 plastic parts 25 serviceability, product description 4 setup utility navigating and selecting 63 restoring factory settings 64 solid-state drive product description 2 removal 34 spare part numbers 20, 34 soli
