User Guide
© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Starting right ................................................................................................................................................... 1 Best practices ....................................................................................................................................... 1 Fun things to do .................................................................................................................................... 1 More HP resources ....
Using audio ........................................................................................................................................ 20 Connecting speakers ......................................................................................................... 20 Connecting headphones .................................................................................................... 20 Connecting a microphone .................................................................................
Shutting down the computer ............................................................................................................... 37 7 Managing and sharing information ............................................................................................................. 39 Using a USB device ........................................................................................................................... 39 Connecting a USB device ....................................................
10 Using Setup Utility (BIOS) and System Diagnostics ............................................................................... 59 Starting Setup Utility (BIOS) ............................................................................................................... 59 Updating the BIOS ............................................................................................................................. 59 Determining the BIOS version .......................................................
WLAN connection is very weak ......................................................................... 72 Cannot connect to the wireless router ............................................................... 72 Network status icon is not displayed ................................................................. 72 Audio problems .................................................................................................................. 73 Power management problems ....................................
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1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps: ● If you haven’t already done so, connect to a wired or wireless network.
More HP resources You have already used Setup Instructions to turn on the computer and locate this guide. For product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features. Help and Support ● A broad range of how-to information and troubleshooting tips. Safety & Comfort Guide ● Proper workstation setup. To access this guide, select Start > Help and Support > User Guides, or go to http://www.hp.com/ ergo.
2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Front Component Description Speakers (2) Produce sound.
Right side Component (1) Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB 2.0 ports (2) Connect optional USB devices. NOTE: For details about different types of USB ports, see Using a USB device on page 39.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Component 6 Description (9) Hard drive light ● Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Internal microphone Records sound.
Top TouchPad Component 8 Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the cursor.
Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Wireless and memory module compartment Contains the wireless and memory modules. Hard drive bay Contains the hard drive.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label—Provides important information, including the following: Component (1) Product name (2) Serial number (3) Product part number (4) Warranty period (5) Model description (select models only) Have this information available when you contact support.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
To use operating system controls, select Start > Control Panel > Network and Internet > Network and Sharing Center. For more information, select Start > Help and Support. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is white. If the wireless light is amber, press the wireless button. 2. Click the network status icon in the notification area, at the far right of the taskbar. 3. Select your WLAN from the list. 4. Click Connect. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click OK to complete the connection.
Connecting to a LAN requires an 8-pin, RJ-45 network cable. To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, monitor, projector, TV, and, on select models, high-definition devices. Multimedia Features Here are some of the entertainment features on your computer. Component Description (1) Internal microphone Records sound.
Component (7) Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
To connect a monitor or projector: 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2. Press f4 to alternate the screen image between 4 display states: ● Computer only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device. ● Extend: View the screen image extended across both the computer and external device.
To connect a high-definition TV or monitor to your computer: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press f4 to alternate the computer screen image between 4 display states: ● Computer only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device.
Managing your audio and video files CyberLink PowerDVD (select models only) helps you manage and edit your photo and video collections. ▲ To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and then click CyberLink PowerDVD. For more information about using CyberLink PowerDVD, see the PowerDVD software Help.
5 Using the keyboard and pointing devices Your computer allows easy on-screen navigation with a keyboard and pointing device. Select models also have action keys or hot key shortcuts that enable you to do common tasks. The TouchPad enables you to perform on-screen functions similar to those done by an external mouse.
Using ALT GR key combinations Some countries have keyboards with an ALT GR key that is used for special key combinations. To type the rupee symbol on a keyboard that includes this key, use the alt gr+4 key combination. Region-specific keyboards in India can use the ctrl+shift+4 keys for the rupee symbol. To learn about ALT GR key combinations, go to the Microsoft Office website, http://www.office.microsoft.com, and search for ALT GR. Using the action keys An action key performs an assigned function.
Icon Key Description f8 Plays the next track of an audio CD or the next section of a DVD or a BD. f9 Decreases speaker volume incrementally as long as you hold down the key. f10 Increases speaker volume incrementally as long as you hold down the key. f11 Mutes or restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible.
Component Description (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Use the left and right TouchPad buttons as you would use the buttons on an external mouse. Turning the TouchPad off or on To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button.
Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse.
Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound. 2. Select your Synaptics TouchPad device. 3. Select a gesture to activate the demonstration.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching/Zooming Pinching allows you to zoom in or out on images or text. ● Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock. NOTE: Rotating is disabled at the factory by default. Flicking Flicking allows you to navigate through screens or quickly scroll through documents.
6 Managing power Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.
Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a specific period of inactivity, depending on whether the computer is running on battery power or on external power, or when the battery reaches a critical battery level. Power settings and timeouts can be changed in Windows Control Panel. To initiate Hibernation, select Start, click the arrow next to the Shut down button, and then click Hibernate. To exit Hibernation, briefly press the power button.
You can also create your own power plan and customize it to suit your needs. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to create your own plan. To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. To access the Power Options in the Control Panel, select Start > Control Panel > System and Security > Power Options, and then select a power plan from the list.
Finding battery information Help and Support provides the following tools and information about the battery: ● Battery Check tool in Help and Support to test battery performance ● Information about calibration, power management, and proper care and storage to maximize battery life ● Information about battery types, specifications, life cycles, and capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions.
Disposing of a user-replaceable battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, select Start > Help and Support > User Guides.
The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
7 Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your computer's software, operating system, as well as providing storage for all of your personal files. Some computers also have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Bluray Disc (BD), to play and record audio and video.
▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device.
2. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated. A sound indicates that the device has been detected, and a menu of options displays. To remove a digital storage card: CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. 1. Save your information and close all programs associated with the digital card. 2.
● Make sure you have installed the latest software updates for the drive. ● If the disc you are using is not clean, wipe it with a dry, lint-free, soft cloth. Your computer may include an optical drive that supports one or more of the following disc technologies: ● ● ● CD—A compact disc stores data that is read by a laser from the optical disc drive.
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. 5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an AutoPlay dialog box opens.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. If the disc tray does not open normally, see Disc drive problems on page 70.
8 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer.
CAUTION: To prevent information loss or an unresponsive system: Before removing or installing a drive, shut down the computer. If you are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down through the operating system. 1. Save your work and shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Unplug the power cord from the AC outlet. 4. Turn the computer upside down on a flat surface. 5.
Remove the hard drive: 1. Loosen the hard drive cover screw (1) (or screws depending on your model), and then lift up (2) and remove the cover (3). 2. Disconnect the hard drive cable (1) from the system board. 3. Lift the hard drive (2) out of the hard drive bay. NOTE: After removing the hard drive from the computer, you must remove the hard drive bracket to access the hard drive itself. 4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. 5.
6. Remove the hard drive (3) from the bracket. To install a hard drive, reverse this procedure. Using Disk Defragmenter As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer.
To run Disk Cleanup: 1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup. 2. Follow the on-screen instructions. Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work.
b. Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 8. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. a.
9. Replace the wireless and memory module compartment cover. 10. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Turn on the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer.
Cleaning the display, sides, and cover Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Allow the display to dry before closing the computer cover. Use a pre-moistened disposable wipe to clean the sides and cover. Fibrous materials, such as paper towels, can scratch the computer. NOTE: debris.
● If the computer will be unused and disconnected from external power for more than 2 weeks, remove the battery and store it separately. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” ● If the computer has a wireless device installed, the use of these devices may be restricted in some environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives, and in hazardous locations.
9 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. Use the following tips for creating and saving passwords: ● To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a file on the computer.
Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). NOTE: The administrator password can be used in place of the power-on password. NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or deleted.
For more information about computer viruses, type viruses in the Search box in Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software. There are two types of firewalls to consider: ● Host-based firewalls—Software that protects only the computer it is installed on.
Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering on page 62. Using an optional security cable lock A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 65. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
To restore, see Restoring specific files using Windows Backup and Restore on page 65. Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
13 Troubleshooting and support ● Troubleshooting ● Contacting support 69
Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: 1. Insert the end of a paper clip into the release access (1) in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer. 1. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to turn the wireless device on. 2. Then try connecting to the WLAN again. If you are still unable to connect, follow the steps below. 1. Select Start > Control Panel > System and Security. 2. In the System area, click Device Manager. 3.
Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly. If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: 1. Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2.
To get the latest version of the WLAN device software for your computer, follow these steps: 1. Open your Internet browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then type your computer model number in the search box. 4. Press enter, and then follow the on-screen instructions. NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's website for the latest software.
Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: 1. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button.
Contacting support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● Email support. ● Find support telephone numbers.
14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter 4 action keys decrease screen brightness 26 Help and Support 26 identifying 11 increase screen brightness 26 next track or section 27 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 27 volume mute 27 volume up 27 web browser 26 wireless 27 airport security devices 45 antivirus software, using 56 audio functions, checking 21 audio-in (microphone) jack 5, 20 audio-out (headphone) jack 5, 20 B backing up software and information 58 backups 62 battery co
Internet connection setup 16 Internet security software, using 56 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8, 27 webcam 7, 19 wireless 9 M mainte
T temperature 36 TouchPad buttons 8, 28 using 27 TouchPad gestures flicking 32 pinching 31 rotating 32 scrolling 31 zooming 31 TouchPad light 8, 27 TouchPad on/off button 8, 27 TouchPad zone, identifying 8, 27 traveling with the computer 13, 36, 52 troubleshooting AC adapter 74 audio functions 73 disc drive 70 low battery level 73 power management 73 wireless connection 70 Troubleshooting and support 69 turning off the computer 38 U unresponsive system 38 USB cable, connecting 40 USB devices connecting 39 d
