User Guide

To fix resolution problems, complete the following steps:
1. Restart the computer.
If this does not resolve the issue, continue to the next step.
2. Press the Auto button on the front of the display to run Auto Adjustment.
3. Use the buttons on the front of the display to open the on-screen menu, and select Factory
Reset or Default. If the display is still incorrect, continue to the next step.
4. Find the native resolution of the display. You can find the native resolution in the following
places:
o In the specifications on the box.
o In the printed material that came with the web display.
o In the product specifications on the HP website.
note:
Some common native resolutions are 800 x 600, 1024 x 768, 1440 x 900, 1920 x 1200, and 1680
x 1050.
5. Change the display resolution to match the native resolution using the following steps:
o In Windows 10, search for and open display settings. Click Advanced display settings
and then select the desired resolution.
o In Windows 8, press the Windows key + X key. Click Control Panel, find the
Appearance and Personalization area, and click Adjust Screen Resolution.
Move the slider bar until the native resolution for the display is set, and then click OK.
o In Windows 7, click Start , click Control Panel, find the Appearance and
Personalization area, and click Adjust Screen Resolution.
Move the slider bar until the native resolution for the display is set, and click OK.
6. If you cannot select the native resolution, continue to the next step to update the drivers for the
graphics adapter on the computer.
7. If you have an HP computer, update your video drivers from the HP website.
Otherwise, you can get the latest updated video drivers from the video hardware
manufacturer's website. site. The following list shows some of the video hardware websites:
o Check for NVIDIA video driver updates at NVIDIA (in English).
o Check for AMD video driver updates at AMD (in English).
o Check for Intel video support and downloads, Intel Downloads (in English).
8. After updating the video drivers, go back to Step 1 and try to change the display resolution
again.