User Guide

Low volume from monitor speakers
If the built-in speakers on the monitor do not have adequate volume, perform each step that
follows, testing for sound after each step, until you can hear sound and the proper volume:
1. Close the software program you are using that is experiencing the sound problems. Test
for audio using another software program.
If the volume is adequate using another software program, the issue is with the
computer, not the monitor. If the volume is still low, continue with this procedure.
2. Try to adjust the volume higher using the front-panel volume buttons.
3. Using the buttons on the monitor, navigate through the onscreen display (OSD) menu to
find audio or speaker settings and adjust the volume up.
4. Adjust the volume higher from Windows on the computer. Click the volume icon from
the taskbar (lower right corner of the screen next to the time), and raise the volume to
about 75%.
5. If the previous steps did not resolve the volume issue, troubleshoot volume coming
from the computer. For more information, please read Sound Volume Is Too Low in
Windows 7, Resolving Sound Problems in Windows Vista, or Resolving Sound Problems
in Windows 98, ME, and XP.
No sound from monitor speakers
If the built-in speakers on the monitor do not produce sound, perform each step that follows,
testing for sound after each step, until you can hear sound:
1. Close the software program you are using that is missing sound. Test for audio using
another software program.
If the sounds are normal when using other software programs, the issue is with the
software on the computer, and not the speakers in the monitor. If sound is missing from
other software, continue using this procedure.
2. Check the cable connection. If the monitor-to-computer connection is a VGA cable
(usually blue on both ends), an additional audio cable is needed between the monitor
and the computer. Check that the audio cable is connected properly.
3. Try to adjust the volume higher using the monitor front-panel volume button.
4. Using the buttons on the monitor, navigate through the onscreen display (OSD) menu to
find audio or speaker settings and enable the speakers.
5. Adjust the volume higher in Windows from the computer. Click the volume icon from
the taskbar (lower right corner of the screen next to the time), and raise the volume to
about 75%.
6. If the monitor is connected to a computer using an HDMI cable, the HDMI connection
can be used for audio as well as video. Ensure HDMI audio is selected as the main audio
output in the operating system (for example, Windows Audio Properties in Control