User Guide

3. Connect another video cable to the computer and monitor. If possible use a different cable. For
example, if your monitor has an HDMI connector and a DVI connector, use the other cable type
if possible. If not, use a new cable of the same type.
Continue to the next step.
Step 4: Testing the video connection
Turn on the computer. What happens?
If the monitor works, one of the previous steps corrected the issue. You are done.
If the monitor remains blank, connect the monitor to another computer using a different cable
to determine if the monitor is bad. Skip to the Step connect the monitor to another computer.
If the monitor shows startup screens but does not show Windows, use the following steps to set
the computer to a compatible resolution:
note:
Find the native display resolution for your monitor in the User Manual or in the product
specifications for the monitor model. If you are unable to find the native display resolution for
your monitor model, temporarily use 1024x768 for troubleshooting purposes.
1. Turn on the computer and press the F8 key repeatedly when the first startup screen
appears.
2. If you are using Windows Vista, select Enable low resolution video (640 x 480), press
Enter, and wait until Windows opens. To set display settings that match the monitor,
use the steps in the HP support document, Changing Display Settings, Background
Image, and Screen Saver in Windows Vista.
If you are using Windows XP, select Enable VGA Mode, press Enter, and wait until
Windows opens. Continue using these steps to set display resolution.
If you are using Windows 98 or ME, select Safe Mode and perform the following steps to
enter into a standard VGA mode:
1. Once Windows opens to the desktop in Safe Mode, click Start, and Run.
2. In the Open field type msconfig and press Enter.
The MS Configuration Utility window appears.
3. Click the Advanced button, and select VGA 640 x 480 x 16 if it is available.
4. Click OK and restart the computer.
5. After Windows opens, click Start, and then click Run.
6. In the Open field type msconfig and press Enter.
7. Click the Advanced button, and remove the checkmark next to VGA 640 x 480 x
16.
8. Click OK. Do NOT restart the computer.