Quick Start Guide

ENWW 17
A. Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the
recommended solutions:
Problem Possible Cause Solutions
Screen is blank or video is
flashing.
Power cord is disconnected. Power cord is disconnected.
Monitor is off. Press the front bezel Power button.
NOTE: If pressing the Power button has no
effect, press and hold the Power button for 10
seconds to disable the Power button lockout
feature.
Video cable is improperly
connected.
Connect the video cable properly. See
Connecting the cables for more information.
System is in sleep mode. Press any key on the keyboard or move the
mouse to exit sleep mode.
Video card is incompatible. Open the OSD menu and select the Input
Control menu. Set Auto-Switch Input to Off and
manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness is too low. Open the OSD menu and select Brightness to
adjust the brightness scale as needed.
Check Video Cable is
displayed on screen.
Monitor video cable is
disconnected.
Connect the appropriate video signal cable
between the computer and monitor. Be sure
that the computer power is off while you
connect the video cable.
Input Signal Out of Range is
displayed on screen.
Video resolution and/or
refresh rate are set higher
than what the monitor
supports.
Change the settings to a supported setting. See
Preset display resolutions for more information.
The monitor is off but it did
not seem to enter into sleep
mode.
The monitor's power saving
control is disabled.
Open the OSD menu and select Power Control
> Auto-Sleep Mode and set auto-sleep to On.
OSD Lockout is displayed. The monitor's OSD Lockout
function is enabled.
Press and hold the Menu button on the front
bezel for 10 seconds to disable the OSD
Lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button
Lockout function is enabled.
Press and hold the Power button for 10
seconds to disable the Power Button Lockout
function.