User Guide HP OfficeJet Pro 9020 series
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Table of contents 1 Get started ................................................................................................................................................... 1 Accessibility ............................................................................................................................................................ 2 HP EcoSolutions (HP and the Environment) ..........................................................................................................
Change fax settings ............................................................................................................................................. 86 Fax and digital phone services ............................................................................................................................ 90 Fax on Voice over Internet Protocol .................................................................................................................... 91 Use reports ....................
HP support ......................................................................................................................................................... 193 10 Technical information .............................................................................................................................. 194 Specifications .....................................................................................................................................................
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1 Get started This guide provides details about how to use the printer and how to resolve problems.
Accessibility The printer provides a number of features that make it accessible for people with disabilities. ● Visual The HP software is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
HP EcoSolutions (HP and the Environment) HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.
3. Touch the toggle button next to Schecule On or Schecule Off to turn it on. 4. Touch the time option, and then follow the onscreen messages to set the day and time to turn the printer off and on. CAUTION: Always turn the printer off properly, using either Schedule Off or (the Power button) located on the front left side of the printer. If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.
NOTE: job. Quiet Mode is turned on only after the current page is printed and is only used for the current print To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Quiet Mode . 3. Select On or Off . 4. Click Save Setting. To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the EWS. For more information, see Open the embedded web server. 2.
Understand the printer parts This section contains the following topics: ● Top and front view ● Printing supplies area ● Back view Top and front view 6 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input tray / Tray 1 10 Input tray / Tray 2 11 Front USB port 12 Power button Chapter 1 Get started ENWW
Front door 14 Control panel display Printing supplies area 1 Cartridge access door 2 Front door 3 Printhead 4 Cartridges NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.
Back view 8 1 Fax port 2 Fax port 3 Rear USB port 4 Ethernet network port 5 Rear access door 6 Power input Chapter 1 Get started ENWW
Use the printer control panel This section contains the following topics: ● Lift the control panel ● Overview of buttons and lights ● Function buttons ● Dashboard icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of the control panel to lift it. NOTE: Return the control panel to its original position by pushing down the bottom until it is back in place.
Label Name and Description 1 Wireless light: Indicates the status of the printer's wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Slow blinking light with clear pause indicates that wireless is on, but not configured. To connect your printer, see Set up the printer for wireless communication. ● Slow blinking light indicates that wireless is on, but the printer is not connected to a network.
Function button Purpose Fax Set up fax, send fax, or reprint received fax. Apps Access to the apps for your printer. Dashboard icons The Dashboard on the printer control panel lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks. To open the Dashboard, touch or swipe down the tab Icon at the top of a screen on the control panel.
Change printer settings Use the control panel to change the printer functions and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using the printer management tools in the software. For more information about these tools, see Printer management tools. To change settings for a function The Home screen of the control panel display shows the available functions for the printer.
HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work.
For all HP Digital Solutions ● A network connection Connect the printer using either a wireless connection or an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan. You can receive faxes to your computer using HP Digital Fax. For more information, see Receive faxes using HP Digital Fax.
Set up HP Digital Solutions You can set up HP Digital Solutions using software wizards that you can open from the HP printer software (Windows). TIP: You can also use the printer's embedded web server (EWS) to set up the HP Digital Solutions. For more information about using the EWS, see Embedded web server. NOTE: If you are using the printer in an IPv6-only network environment, you must set up the digital solutions using the EWS.
To set up Scan to Network Folder from embedded web server (EWS) 1. Open the embedded web server (EWS). For more information, see Open the embedded web server. 2. On the Home tab, click Scan to Network Folder. 3. Click , and then follow the onscreen instructions. NOTE: You can customize the scan settings for each destination folder. 4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly.
NOTE: After you have set the Outgoing Email Profile, you can use the printer’s embedded web server (EWS) to add more Outgoing Email Profiles, add email addresses to the Address Book, and configure other email options. To open the EWS automatically, select the Launch embedded web server when finished checkbox on the last screen of the Scan to Email Wizard. When you click Finish, the EWS is displayed in your computer’s default web browser. For more information about EWS, see Embedded web server.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF files. NOTE: HP Digital Fax supports receiving black-and-white faxes only. Color faxes are printed instead of being saved. To set up HP Digital Fax from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Fax. 3. Click Digital Fax Setup Wizard . 4. Follow the onscreen instructions.
3. Confirm the email account that you want to use, and touch Continue. If you want to change email account, touch Continue. 4. , select the email account you want to use, and then touch Enter recipient's email address in the To field. Or touch , select the email account you want to send to, and then touch Continue. 5. Enter email subject in the Subject field. 6. Touch if you want to preview scanned photo or document. Touch to change settings. 7. Touch Send. 8.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matte These paper are heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. They are heavyweight for an impressive look and feel. ● HP Brochure Paper Glossy or HP Professional Paper Glossy These papers are glossy-coated on both sides for two-sided use.
Tips for selecting and using paper For the best results, observe the following guidelines. 22 ● Load only one type and one size of paper at a time into a tray or document feeder. ● Make sure the paper is loaded correctly when loading from the input tray or document feeder. ● Do not overload the tray or document feeder.
Load paper To learn how to set up and use trays, see Work with trays. To load plain paper in Tray 1 NOTE: ENWW Tray 1 supports only plain paper in A4, Letter, or Legal size. 1. Pull out Tray 1 completely from the printer. 2. Press the button on the paper-length guide and slide the guide at the same time towards the edge of the tray as far as possible.
3. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. 24 Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper.
5. Check the Tray 1 area underneath the printer. If there is paper, remove the paper. 6. Reinsert Tray 1 into the printer. 7. Pull out the output tray extension as shown. To load plain paper in Tray 2 1. Pull out Tray 2. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size.
2. 26 Slide the paper-width guides to the edges of Tray 2.
3. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. ENWW Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
5. Reinsert Tray 2 into the printer. 6. Pull out the output tray extension as shown. To load legal paper in Tray 2 1. Pull out Tray 2. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size.
ENWW 2. Slide the paper-width guides to the edges of Tray 2. 3. Press the button near the front left of the tray to extend the input tray.
4. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 5. 30 Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
6. Reinsert Tray 2 into the printer. NOTE: When you insert the input tray, the input tray extension remains outside of the printer. This is the expected result. 7. Pull out the output tray extension as shown. To load an envelope in Tray 2 1. Pull out Tray 2. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size.
2. Slide the paper-width guides to the edges of Tray 2. 3. Insert the envelope in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 5. Reinsert Tray 2 into the printer. 6. Pull out the output tray extension as shown. To load cards and photo paper in Tray 2 1. Pull out Tray 2. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size.
2. 34 Slide the paper-width guides to the edges of Tray 2.
3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. ENWW Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
36 5. Reinsert Tray 2 into the printer. 6. Pull out the output tray extension as shown.
Work with trays By default, the printer draws paper from Tray 1. If Tray 1 is empty and Tray 2 is installed and contains paper, the printer draws paper from Tray 2. You can change the behaviors using the following features: ● Default Tray: Set the default tray from which the printer draws paper first when paper of the same size is loaded in both Tray 1 and Tray 2.
38 3. In the Printing preferences dialog box, click the Paper/Quality tab. 4. From the Paper Source drop-down list, select one of the options. 5. Click OK to close the dialog box and accept the change.
Load an original on the scanner glass You can copy, scan, or fax originals by loading them on the scanner glass. NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. To load an original on the scanner glass 1. ENWW Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the rear left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass. 3. 40 Close the lid.
Load an original in the document feeder You can copy, scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder, this might cause damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the document feeder. For those features to work, load your originals on the scanner glass. To load an original in the document feeder 1.
Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To update the printer using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch 2. Touch Printer Maintenance . 3. Touch Update the Printer . 4. Touch Check for Printer Updates Now.
Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the printer name.
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.
Turn the printer off Press (the Power button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
Print using a computer ● Print documents ● Print brochures ● Print on envelopes ● Print photos ● Print on special and custom-size paper ● Print on both sides (duplexing) ● Print using a Mac desktop or laptop NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print using the HP Smart app. Print documents To print documents (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. From your software, select Print. 3.
Print brochures To print brochures (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. On the File menu in your software application, click Print . 3. Make sure your printer is selected. 4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences .
To print envelopes (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. On the File menu in your software, click Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software.
5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area. ● Click Advanced to select the appropriate photo size from the Paper Size drop-down list.
To print on special or custom-size paper (Windows) NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server Properties. 1. Load the appropriate paper in the input tray. For more information, see Load paper. 2. From the File menu in your software application, click Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel. If you want to change other print settings, click the other tabs. For more printing tips, see Printer settings tips . NOTE: The printer supports automatic two-sided printing of A4, Letter, Executive, and JIS B5 paper sizes. 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing.
Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help To print from a Windows 10 device 1. Load paper in the input tray. For more information, see Load paper. 2. Open HP Smart.
Print with mobile devices Print from mobile devices You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print using the HP Smart app. 1. Make sure your printer is connected to the same network as your mobile device. 2. Enable printing on your mobile device: ● iOS: Use the Print option from the Share menu or .
Tips for successful printing To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. ● Ink tips ● Paper loading tips ● Printer settings tips Ink tips Following are the ink tips for successful printing: ● If the print quality is not acceptable, see Printing issues for more information. ● Use Original HP cartridges.
● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray. ● Adjust the paper-length guide in the input tray to fit snugly against all paper. Make sure the guide do not bend the paper in the tray. Printer settings tips Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning. You can print your document on both sides of the paper.
– ENWW ○ Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. ○ Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. Pages per Sheet: Helps you specify the order of the pages if you print the document with more than two pages per sheet.
3 58 Copy and scan ● Copy ● Scan ● Tips for copy and scan success Chapter 3 Copy and scan ENWW
Copy To copy document or ID card 1. Make sure you have paper loaded in the input tray. For more information, see Load paper. 2. Place your original print-side down on the scanner glass or print-side up in the document feeder. 3. From the printer control panel display, touch Copy . 4. Select Document or ID Card . 5. Enter the number of copies by using the keypad or make changes to other settings.
Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format that can be searched and edited. When scanning a borderless original, use the scanner glass and not the document feeder. NOTE: TIP: Some scan functions are only available after you have installed the HP printer software.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Scan . 3. Select Manage Scan to Computer. 4. Click Enable. To scan a document or photo to a file (Windows) 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax , and then click Scan .
Scan to email ● Scan to email through Scan function ● Scan to email through Scan-to-Email app Scan to email through Scan function This section contains the following topics: ● Set up Scan to Email ● Scan a document or photo to email Set up Scan to Email To set up Scan to Email You need to set up email addresses first, and then scan and email your documents. NOTE: You need a network-connected computer to set up Scan to Email. 1. From Home screen, touch Scan, and then touch Email. 2.
Scan to email through Scan-to-Email app The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan and email your documents. This section contains the following topics: ● Set up Scan to Email ● Scan a document or photo to email ● Change account settings Set up Scan to Email 1.
4. If prompted, enter the PIN. 5. Select your scan type by touching Photo or Document. 6. For photos, select the scan settings, and touch Continue. For documents, continue with the next step. 7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done. 8. Verify the email information and touch Continue. 9. Touch Scan to Email. 10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
Scan using HP Smart You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using.
3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the screen to take an image. 4. Adjust boundaries if needed. Click or tap the Apply icon. 5. Make other adjustments if necessary: 6. ● Click or tap Add Pages to add more documents or photos. ● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle.
Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web server. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your software and choose that option. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax , and then click Scan . 4. Click Scan a Document or Photo . 5. Select Save as Editable Text (OCR) and click Scan .
If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format, such as Text (.txt) or TXT. If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format, such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable PDF . Create a new scan shortcut (Windows) You can create your own scan shortcut to make scanning easier.
Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane. 7. When you have finished changing settings, do one of the following: ● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is finished. ● Click the save icon to the right of the shortcut.
Tips for copy and scan success Use the following tips to copy and scan successfully: ENWW ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original print-side down on the scanner glass and align it with the marking on the rear left corner of the glass.
4 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Send a fax You can send a fax in a variety of ways, depending on your situation or need. ● Send a standard fax ● Send a standard fax from the computer ● Send a fax from a phone ● Send a fax using monitor dialing ● Send a fax using printer memory ● Send a fax to multiple recipients ● Send a fax in Error Correction Mode Send a standard fax You can send a single-page fax, multiple-page fax, black-and-white fax or color fax by using the printer control panel.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly. To send a standard fax from the computer (Windows) 1. Open the document on your computer that you want to fax. 2. On the File menu in your software application, click Print. 3. From the Name list, select the printer that has “fax” in the name. 4.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card. NOTE: Make sure the volume is turned on to hear a dial tone. To send a fax using monitor dialing from the printer control panel 1.
5. Enter the fax number by using the keypad. Or touch ( Phone Book ), and then touch Local Phone Book or Call History to select a number or group to dial. 6. Touch Send . The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients. To send a fax to multiple recipients using group phone book 1.
To change the ECM setting from the control panel ENWW 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Scroll to Error Correction Mode to touch to turn the feature on or off.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. To set backup fax from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Backup Fax Reception. 5. Touch the required setting. On The default setting.
3. Touch Reprint. The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on. 4. Touch to select a fax, and then touch Print. If you want to stop reprinting the faxes in memory, touch (Cancel). Forward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent.
3. Touch Preferences . 4. Scroll to Automatic Reduction and touch to turn the feature on or off. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked.
To print a junk fax list 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Reports . 3. Touch Print Fax Reports . 4. Touch Junk Fax Report. 5. Touch Print to begin printing. Receive faxes using HP Digital Fax You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink. Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
Set up phone book contacts You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools.
To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Phone Book , then touch 3. Touch 4. Touch Name, and then enter the name of the group, and then touch Done . 5. Touch Number of Members, select the phone book contacts you want to include in this group, and then touch Select. 6. Touch Create.
ENWW 3. Touch the name of the phone book contact you want to delete. 4. Touch Delete. 5. Touch Yes to confirm.
Change fax settings After completing the steps in the Reference Guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.
You may also access this feature by pressing TIP: (the Fax Status button) on the Dashboard. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered. The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does.
4. Touch Distinctive Ring . 5. Touch one ring pattern and then follow the onscreen instruction. NOTE: If you are using a PBX phone system that has different ring patterns for internal and external calls, you must call the fax number from an external number. Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.
● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed . The following table provides the available fax speed settings. Fax speed setting Fax speed Fast v.34 (33600 bps) Medium v.17 (14400 bps) Slow v.29 (9600 bps) To set the fax speed 1. From the printer control panel display, touch Fax . 2.
Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: ● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) ● PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Fax on Voice over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). The following are indications you probably use a VoIP service: ● Dial a special access code along with the fax number. ● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.
On (Fax Send and Fax Receive) Prints a fax confirmation report for every fax you send and receive. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. To include an image of the fax on the report 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Confirmation . 4. Touch On (Fax Send) or On (Fax Send and Fax Receive) . 5. Touch Fax confirmation with image.
Clear the fax log Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Tools. 3. Touch Clear Fax Logs/Memory. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1.
ENWW 3. Touch ( Phone Book ). 4. Touch Call History .
Additional fax setup After completing all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
3. – Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? – Do you send and receive email messages on your computer through a dial-up connection? – Do you access the Internet from your computer through a dial-up connection? ● Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer.
Other equipment or services sharing your fax line DSL PBX Distinctive ring service Voice calls Computer dialup modem Recommended fax setup Answering machine Voice mail service Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line,
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 4. Run a fax test. When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully.
Figure 4-3 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the printer as described in this section. Figure 4-4 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer.
4. ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
To set up the printer with voice mail 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line.
1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. Connect one end of the phone cord to the port labeled on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the phone cord to your country/region adapter. 4 Computer. 5 Computer DSL/ADSL modem. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
4. Connect the DSL modem to the parallel splitter. 5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
Figure 4-9 Back view of the printer 1 Telephone wall jack. 2 Parallel splitter. 3 Use a minimum 26 AWG phone cord to connect to the 4 Computer with modem. 5 Telephone. port on the printer. To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
6. 7. Now you need to decide how you want the printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
4 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 5 DSL/ADSL modem. 6 Computer. 7 Telephone. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Figure 4-11 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Answering machine. 4 Telephone (optional). To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled on the back of the printer. 2.
6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones.
Figure 4-13 Back view of the printer 1 Telephone wall jack. 2 "IN" phone port on your computer. 3 "OUT" phone port on your computer. 4 Telephone (optional). 5 Answering machine. 6 Computer with modem. 7 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 7.
3 DSL/ADSL filter. 4 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 5 DSL/ADSL modem. 6 Computer. 7 Answering machine. 8 Telephone (optional). NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.
Figure 4-16 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. 4 Telephone. To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
5 Web Services This section contains the following topics: ● What are Web Services? ● Set up Web Services ● Use Web Services ● Remove Web Services 120 Chapter 5 Web Services ENWW
What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet or wireless connection. To set up Web Services, use one of the following methods: To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4.
4. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 5. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server.
Use Web Services The following section describes how to use and configure Web Services. ● HP ePrint ● Print apps HP ePrint To use HP ePrint , do the following: ● Be sure you have an Internet- and email-capable computer or mobile device. ● Enable Web Services on the printer. For more information, see Set up Web Services. TIP: For more information about using and troubleshooting HP ePrint , visit www.hp.com/support/eprint .
To use print apps 1. From the Home screen, touch Apps . 2. Touch a print app to enable, configure, or use it. In some cases, you may need to go to partner websites to complete account configuration. TIP: ENWW ● To check for updates to print apps, touch Apps , and then touch Update Print Apps. ● You can also turn off print apps from EWS.
Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch and then touch 2. ( HP ePrint ), (Web Services Settings). Touch Remove Web Services. To remove Web Services using the embedded web server 1. Open the EWS. For more information, see Embedded web server. 2.
6 Work with cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues.
Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for first time installation. ● Keep all cartridges in the original sealed packages until they are needed. ● Be sure to turn off the printer properly. For more information, see Turn the printer off . ● Store cartridges at room temperature (15-35° C or 59-95° F).
Some color ink is used even when printing with black cartridge only Ink is used in a number of ways throughout the inkjet printing process. In general, ink in a cartridge is used for printing documents, photographs and other such materials. Some ink, however, must be used to maintain the health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage, visit www.hp.com/go/learnaboutsupplies and click HP Ink.
Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. To check the estimated ink levels from the printer control panel ▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Ink) to check the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement cartridges for the printer, see Order cartridges. NOTE: At this time, some portions of the HP web site are available in English only. NOTE: Not all cartridges are available in all countries/regions.
4. Press the front of the cartridge to release it, and then remove it from the slot. 5. Remove the new cartridge from its packaging. 6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot. Make sure that the color-coded letter on the cartridge matches that on the slot. 7. Repeat steps 3 through 5 for each cartridge you are replacing.
ENWW 8. Close the cartridge access door. 9. Close the front door.
Order cartridges To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.
Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off .
Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used. This information helps HP design future printers to meet our customers' printing needs.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
7 Network setup Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server.
Set up the printer for wireless communication This section contains the following topics: ● Before you begin ● Set up the printer on your wireless network ● Connect your printer by using the HP Smart app ● Change the connection type ● Test the wireless connection ● Turn on or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues.
NOTE: Before you proceed, go through the list at Before you begin. 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 5. Follow the display instructions to complete the setup. ( Settings ).
To change from a USB connection to a wireless network (Windows) Before you proceed, go through the list at Before you begin. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Tools. 3. Click Device Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions. To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows) 1.
Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the Wireless light. 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (the Wireless button), and then touch ( Settings ). 2. Touch Wireless Settings. 3.
Change network settings From the printer control panel, you can set up and manage your printer's wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off. CAUTION: Network settings are provided for your convenience.
4. Touch IP Settings. 5. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue. 6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for the following settings: ● IP Address ● Subnet Mask ● Default Gateway ● DNS Address 7. Enter your changes, and then touch Done . 8. Touch OK .
Use Wi-Fi Direct With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software.
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
5. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. a. Open the HP printer software. For more information, see Open the HP printer software (Windows). b. Click Tools. c. Click Device Setup & Software, and then select Connect a new device.
8 Printer management tools This section contains the following topics: ● Toolbox (Windows) ● Embedded web server 148 Chapter 8 Printer management tools ENWW
Toolbox (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox ENWW 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax . 3. Click Maintain Your Printer.
Embedded web server When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer. NOTE: To view or change some settings, you might need a password. NOTE: You can open and use the embedded web server without being connected to the Internet. However, some features are not available.
To open the embedded web server through Wi-Fi Direct 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wi-Fi Direct). 2. Touch 3. If the display shows that Wi-Fi Direct is Off , touch Wi-Fi Direct and then switch it on. 4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet Pro 9020 (where ** are the unique characters to identify your printer).
TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems.
9 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance.
Get help with HP online troubleshooting You can use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify your problem and click the appropriate link. NOTE: The HP online troubleshooting tools may not be available in all languages. Online troubleshooting tool Use this tool to learn how to: Troubleshoot paper jam issues Clear jammed paper from the printer and resolve paper or paper feed issues.
Get help from the printer control panel You can use the printer’s help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading papers. To access the Help menu from the Home screen or contextual help for a screen, touch panel.
Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.
Get help in this guide This section contains the following topics: ● Jams and paper-feed issues ● Printing issues ● Copy and scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues Jams and paper-feed issues What do you want to do? ● Clear a paper jam ● Clear a print carriage jam ● Learn how to avoid paper jams ● Solve paper-feed problems Clear a paper jam Paper jams can occur in several locations inside the printer.
2. Check the gap in the printer where the input tray was. Reach into the gap and remove the jammed paper. 3. Insert Tray 1 back into the printer. 4. From the back of the printer, press the tab on the rear access door and open the door.
5. Remove any jammed paper. 6. Close the rear access door. To clear a paper jam from Tray 2 1. ENWW Press and hold the two buttons on both sides of the output tray to move out the output tray from the printer.
2. Pull Tray 2 out of the printer completely. 3. Check the gap in the printer where the input tray was. Reach into the gap and remove the jammed paper. 4. Insert Tray 2 back until it snaps into place. 5. Insert the output tray back into the printer.
To clear a paper jam from print zone ENWW 1. Open the front door. 2. Open the cartridge access door. 3. If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove the jammed paper. 4. If need, move the carriage to the far right of the printer, and remove any jammed or torn pieces of paper.
5. Lift the handle of the paper path cover and remove the cover. 6. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 7. Reinsert the paper path cover until it snaps into place.
8. Close the cartridge access door. 9. Close the front door. To clear a paper jam from the document feeder 1. ENWW Lift the cover of the document feeder.
2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift up the document feeder tray.
5. Remove any jammed paper under the tray. 6. Put down the document feeder tray. Clear a print carriage jam Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. ENWW ● Remove printed papers from the output tray frequently.
● Adjust the paper-length guide in the input tray to fit snugly against all paper. Make sure the paperlength guide does not bend the paper in the input tray. ● Do not force paper too far inside the input tray. ● If you are printing on both sides of a page, do not print highly saturated images on light weight paper. ● Use paper types that are recommended for the printer. ● If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper.
Printing issues What do you want to do? ● Fix problems with page not printing (unable to print) ● Fix print quality issues Fix problems with page not printing (unable to print) To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer display and resolve them by following the onscreen instructions. 2.
b. ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers.
b. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer.
1 Power connection to the printer 2 Connection to a power outlet 2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer. NOTE: If the printer is not receiving electrical power, connect it to another power outlet. 3. With the printer turned on, disconnect the power cord from the back of the printer. 4. Unplug the power cord from the wall outlet. 5. Wait at least 15 seconds. 6.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the cartridges are low on ink, consider replacing them. 4. Align the printhead. To align the printhead from the printer software NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be realigned when cartridges are replaced. 5. a. Load letter or A4 unused plain white paper into the input tray. b.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the cartridges are low on ink, consider replacing them. 4. Align the printhead. To align the printhead from the printer display 5. a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). c.
Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. Run the fax test You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer.
● If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Figure 9-1 Back view of the printer ENWW 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. 2. After you have connected the phone cord to the port labeled passes and the printer is ready for faxing. 3. Try to send or receive a test fax.
The "Using Correct Type of Phone Cord with Fax" test failed ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● If you are using a phone splitter, this can cause faxing problems.
● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. ● Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.
● The printer cannot send faxes, but can receive faxes ● Fax tones are recorded on my answering machine ● The computer cannot receive faxes (HP Digital Fax) The display always shows Phone Off Hook ● HP recommends using a 2-wire phone cord. ● Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. ● Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an email or access the Internet.
● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. ● The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones.
1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report. Check the top of the wireless network test report to see if something failed during the test. ● ○ See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not your printer passed. ○ From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is currently connected.
Printhead alignment fails ● If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the printhead, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support.
Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ● Web access test report To print a printer report 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ). 2. Touch Reports . 3. Select a printer report to print.
Wireless test report When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection. The report shows the results of the tests. If an issue is discovered, the issue along with a message how to fix it is provided on the report. Some key wireless configuration details are provided at the bottom section of the report. Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services.
Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and print apps, check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make sure the latest product updates have been installed on the printer. ● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services.
Maintain the printer What do you want to do? ● Clean the scanner glass ● Clean the exterior ● Clean the document feeder ● Maintain the printhead and cartridges Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. CAUTION: Do not spray the glass cleaner directly on the scanner glass.
2. Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). 1 Rollers 2 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: 5. If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. Close the cover of the document feeder.
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor. If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support.
Restore original factory defaults and settings If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings. To restore the selected printer functions to the original factory settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Printer Maintenance . 3. Touch Restore. 4. Touch Restore Settings. 5.
4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset. NOTE: When you reset the printer network settings, previously configured wireless and Ethernet settings (such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode. TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems.
HP support For the latest product updates and support information, visit the printer support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: ● Troubleshooting: Troubleshoot common issues. ● Software, Drivers and Firmware: Download software, drivers, and firmware you need for the printer. ● How to and Video Tutorials: How to use the printer. ● Product information, user guides, important notices, and more support options.
10 Technical information This section contains the following topics: ● Specifications ● Regulatory notices ● Environmental product stewardship program 194 Chapter 10 Technical information ENWW
Specifications For more information, visit www.support.hp.com . Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com .
● Cards: 163 to 200 g/m2 (90 to 110 lb) ● Photo paper: 220 to 300 g/m2 (60 to 80 lb) Print specifications ● Print speeds vary according to the complexity of the document and printer model ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI ● Print resolution: For a list of supported print resolutions, visit the printer support website at www.support.hp.com. ● Print margins: For margin settings of different media, visit the printer support website at www.support.hp.com.
● 4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. ● Ring detect with automatic fax/answering machine switching.
Regulatory notices The printer meets product requirements from regulatory agencies in your country/region.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help. NOTE: If the product has an Ethernet / LAN port with metallic casing then use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. Modifications (part 15.
European Union Regulatory Notice Products bearing the CE marking comply to applicable EU Directives and related European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany.
Notice to users of the U.S. telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear (or bottom) of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C.
In order to program this information into your FAX machine, you should complete the steps described in the software. Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Innovation, Science et Développement Economique Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Canada (5 GHz) ● Notice to users in Taiwan (5 GHz) ● Notice to users in Serbia (5 GHz) ● Notice to users in Thailand (5 GHz) ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Notice to users in Japan Exposure to radio frequency ra
Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz.
Afin d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Innovation, Science et Développement Economique Canada, il est recommandé de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur.
Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
www.hp.com/sustainableimpact Paper This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.
www.hp.com/recycle HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle Battery disposal in Taiwan California Perchlorate Material Notice Perchlorate material - special handling may apply. See: www.dtsc.ca.
Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar China Energy Label for Printer, Fax and Copier 复印机、打印机和传真机能源效率标识实施规则 依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能 效等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定 和计算。 1. 能效等级 产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能 效等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。 2.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ ◯ 印刷电路板 X ◯ ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ 喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ ◯ 部件名称 本表格依据 SJ/T 11364 的规定编制。 ◯：
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr+6) (PBB) (PBDE) — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ 列印引擎 Print engine 外殼和紙匣 External casing and trays
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.
Index B backup fax 79 baud rate 88 black and white pages fax 72 blocked fax numbers set up 81 both sides, print on 51 broadcast faxing send 76 buttons, control panel 9 clean document feeder 188 exterior 188 printhead 189, 190 scanner glass 187 clear fax logs 94 colored text, and OCR 67 computer modem shared with fax (parallel phone systems) 105 shared with fax and answering machine (parallel phone systems) 113 shared with fax and voice line (parallel phone systems) 108 shared with fax and voice mail (para
answering machine and modem, shared with (parallel phone systems) 113 answering machine troubleshoot 181 answering machine, set up (parallel phone systems) 111 auto answer 86 backup fax 79 blocking numbers 81 confirmation reports 92 dial tone test, failed 176 dial type, setting 88 distinctive ringing setup (parallel phone systems) 101 distinctive ringing, change pattern 87 DSL, set up (parallel phone systems) 100 error correction mode 76 error reports 93 forwarding 80 header 86 Internet Protocol, over 91 IS
settings, change 143 view and print settings 143 wireless communication setup 139 wireless settings 184 O OCR edit scanned documents 67 operating systems supported 195 output tray locating 6 P paper clear jams 157 HP, order 21 load tray 23 selecting 22 skewed pages 166 specifications 195 troubleshoot feeding 166 paper-feed problems, troubleshoot 166 parallel phone systems answering machine setup 111 countries/regions with 96 distinctive ringing setup 101 DSL setup 100 ISDN setup 101 modem and answering mach
answering machine and modem (parallel phone systems) 113 computer modem (parallel phone systems) 105 computer modem and answering machine (parallel phone systems) 113 computer modem and voice line (parallel phone systems) 108 computer modem and voice mail (parallel phone systems) 117 distinctive ringing 87 distinctive ringing (parallel phone systems) 101 DSL (parallel phone systems) 100 fax scenarios 97 fax, with parallel phone systems 96 ISDN line (parallel phone systems) 101 PBX system (parallel phone sys
