User Manual
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also nd information on how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware conguration
●
Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located below the rear components. You may need these numbers
when contacting HP about the monitor.
20 Chapter 3 Support and troubleshooting