Service and Maintain

7 Troubleshooting Without Diagnostics ........................................................................................................... 62
Safety and Comfort ............................................................................................................................................. 62
Before You Call for Technical Support ................................................................................................................ 62
Helpful Hints ........................................................................................................................................................ 63
Solving General Problems ................................................................................................................................... 64
Solving Power Problems ..................................................................................................................................... 68
Solving Hard Drive Problems ............................................................................................................................... 69
Solving Media Card Reader Problems ................................................................................................................. 71
Solving Display Problems .................................................................................................................................... 72
Solving Audio Problems ...................................................................................................................................... 76
Solving Printer Problems .................................................................................................................................... 79
Solving Keyboard and Mouse Problems ............................................................................................................. 80
Solving Hardware Installation Problems ............................................................................................................ 81
Solving Network Problems .................................................................................................................................. 83
Solving Memory Problems .................................................................................................................................. 86
Solving Processor Problems ............................................................................................................................... 88
Solving CD-ROM and DVD Problems .................................................................................................................... 88
Solving USB Flash Drive Problems ...................................................................................................................... 90
Solving Front Panel Component Problems ......................................................................................................... 91
Solving Internet Access Problems ....................................................................................................................... 92
Solving Software Problems ................................................................................................................................. 93
Contacting Customer Support ............................................................................................................................. 94
8 HP PC Hardware Diagnostics ......................................................................................................................... 95
Why run HP PC Hardware Diagnostics – UEFI ...................................................................................................... 95
How to access and run HP PC Hardware Diagnostics - UEFI ............................................................................... 95
Downloading HP PC Hardware Diagnostics to a USB device ............................................................................... 95
9 Backup and Recovery ................................................................................................................................... 97
Backup and recovery in Windows 8 ..................................................................................................................... 97
Backing up your information ............................................................................................................ 97
Performing a system recovery ......................................................................................................... 98
Using the Windows recovery tools ................................................................................. 98
Using f11 recovery tools ................................................................................................. 99
Using Windows 8 operating system media (purchased separately) ............................. 99
10 POST Error Messages ................................................................................................................................ 100
POST Numeric Codes and Text Messages ......................................................................................................... 100
Interpreting POST diagnostic front panel LEDs ................................................................................................ 106
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