HP Pro Tablet 610 and HP Omni10 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 4 Finding your hardware and software information ......................................................................... 4 Locating hardware ................................................................................................
Volume button board .............................................................................................................. 23 Front-facing webcamera ......................................................................................................... 25 Light sensor board .................................................................................................................. 27 Rear-facing webcamera .......................................................................................
1 Product description Category Description Product Name HP Pro Tablet 610 HP Pro Tablet 610 × HP Omni10 Processor Intel Quad Core Z3795 1.60-GHz (turbo up to 2.39-GHz) processor HP Omni10 × × Intel Quad Core Z3775 1.46-GHz (turbo up to 2.39-GHz) processor Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-GHz) processor × Panel 10.
Category Description Audio and video One digital microphone HP Pro Tablet 610 HP Omni10 × × × × × × × × × × × × × × × × Stereo speakers 2.0-MP front-facing webcamera with webcamera activity light 8.0-MP rear-facing webcamera with autofocus Sensors Wireless networking ● Ambient light sensor ● Accelerometer ● eCompass ● Gyro ● Hall-effect sensor Integrated wireless option: Mitsumi DWM-W095A WiFi+BT 4.0 combination module with 2 antenna Bluetooth: Class 1 Bluetooth 4.
Category Description HP Pro Tablet 610 HP Omni10 Operating system Preinstalled: Microsoft Windows 8.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on the tablet: 1. On the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, and then in the System area, tap Device Manager. A list displays all the devices installed on the tablet.
Front Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. (2) Webcamera Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam, on the Start screen, tap the Camera app. (3) Webcamera light On: The webcam is in use.
Back Item Component Description (1) Volume down button To decrease speaker volume, press the bottom edge of the button. (2) Volume up button To increase speaker volume, press the top edge of the button. (3) Webcamera Records video and captures photographs. To use the webcamera, on the Start screen, tap the Camera app. (4) Audio-out (headphone)/ Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Top edge Item Component Description (1) Power button ● When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to exit Sleep. ● When the tablet is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Back edge 8 Item Component Description (1) Speakers (2) Produce sound. (2) Serial number and product number Provide important information to identify your tablet. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. (3) Power connector Connects an AC adapter. (4) Micro USB 2.0 port Connects an optional micro USB device.
Labels The labels affixed to the tablet provide information you may need when you troubleshoot system problems or travel internationally with the tablet. IMPORTANT: All labels described in this section are located on the back of the tablet. ● Serial number and product number are located on the bottom edge of the tablet and/or affixed to the back of the tablet. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet. The model number of your tablet is located on the back of your tablet.
Tablet major components Item Component (1) Back cover (includes shielding): Spare part number For use only on HP Pro Tablet 610 tablet models 763533-001 For use only on HP Omni 10 tablet models 739813-001 (2) Power button board (includes cable) 739807-001 (3) Light sensor board (includes double-sided adhesive and microphone) 739810-001 (4) Front-facing webcamera (includes cable and double-sided adhesive) 739815-001 Tablet major components 11
Item Component Spare part number (5) Rear-facing webcamera (includes bracket and cable) 739816-001 (6) Volume button board (includes cable and double-sided adhesive) 739808-001 (7) Audio board (includes bracket and cable) 739811-001 (8) Battery, 2-cell, 3.10-WHr, 4.
Item Component Spare part number System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40GHz) processor, 2.0-GB of system memory, 64-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Standard operating system 739805-501 System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40GHz) processor, 2.
Sequential part number listing Spare part number Description 739803-001 System board for use only on HP Omni 10 tablet models equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-GHz) processor, 2.
Spare part number Description 741855-008 18-W AC adapter for use on all tablet models in North America (includes plug) 741855-009 18-W AC adapter for use on all tablet models in Europe and South Korea (includes plug) 744496-001 Antenna Kit (includes left and right wireless antennna cables and transceivers) 744497-001 Card reader bezel 744498-001 Screw Kit 763533-001 Back cover for use only on HP Pro Tablet 610 tablet models 763536-001 10.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Plastic case utility tool ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Remove the back cover: CAUTION: Before turning the display assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display assembly. 1. Place the tablet on a flat surface, display panel side down, with the power button toward you. CAUTION: When inserting the plastic tool into the tablet as described in Step 2, make sure not to insert the tool into the power button area.
Power button board Description Spare part number Power button board (includes cable) 739807-001 Before removing the power button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Volume button board Description Spare part number Volume button board (includes cable) 739808-001 Before removing the volume button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
Remove the volume button board: 1. Disconnect the power button board cable (1) from the volume button board. 2. Release the zero insertion force (ZIF) connector (2) to which the volume button board cable is attached, and then disconnect the volume button board cable from the system board. 3. Detach the volume button board cable (3) from the battery. (The volume button board cable is attached to the battery with double-sided adhesive.) 4. Detach the volume button board (4) from the display assembly.
Front-facing webcamera Description Spare part number Front-facing webcamera (includes cable and double-sided adhesive) 739815-001 Before removing the front-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
3. Detach the front-facing webcamera (3) from the display assembly. (The front-facing webcamera is attached to the display assembly with double-sided adhesive.) 4. Remove the front-facing webcamera, microphone, and cable. Reverse this procedure to install the front-facing webcamera.
Light sensor board Description Spare part number Light sensor board (includes double-sided adhesive and microphone) 739810-001 Before removing the light sensor board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
Rear-facing webcamera Description Spare part number Rear-facing webcamera (includes bracket and cable) 739816-001 Before removing the rear-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
4. Remove the rear-facing webcamera and cable (6). Reverse this procedure to install the rear-facing webcamera.
Audio board Description Spare part number Audio board (includes bracket and cable) 739811-001 Before removing the audio board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 20). 5.
5. Remove the audio board and cable (5). Reverse this procedure to install the audio board.
Vibrator module Description Spare part number Vibrator module (includes cable) 741075-001 Before removing the vibrator module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 20). 5.
Battery Description Spare part number Battery, 2-cell, 3.10-WHr, 4.19-AHr, Li-ion (includes cable) 739807-001 Before removing the battery, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
34 3. Detach the TouchScreen board cable (4) from the battery. (The TouchScreen board cable is attached to the battery with double-sided adhesive.) 4. Remove the six Phillips PM2.0×3.0 screws (1) and the four Phillips PM2.0×3.25 screws (2) that secure the battery to the display assembly. 5. Lift the front edge of the battery (3) until the tabs (4) on the back edge of the battery disengage from the display assembly. 6. Remove the battery (5) by sliding it forward.
Reverse this procedure to install the battery. Wireless antennas Description Spare part number Antenna Kit (includes WLAN antenna cables and transceivers and WLAN antenna cables and transceivers) 744496-001 Before removing the wireless antenna cables and transceivers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
3. Detach the wireless antenna transceivers (3) from the display assembly. (The wireless antenna transceivers are attached to the display assembly with double-sided adhesive.) 4. Remove the wireless antenna cables and transceivers. Reverse this procedure to install the wireless antenna cables and transceivers.
SIM/card reader board Description Spare part number SIM/card reader board (includes cable) 739809-001 Before removing the SIM/card reader board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
4. Remove the SIM/card reader board (4) and cable. Reverse this procedure to install the SIM/card reader board. Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 739814-001 Before removing the speakers, follow these steps: 38 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2.
c. Battery (see Battery on page 33) d. SIM/card reader board (see SIM/card reader board on page 37) Remove the speakers: 1. Disconnect the speaker cables (1) from the system board. 2. Remove the speakers (2) and cables. Reverse this procedure to install the speakers.
Display panel cable Description Spare part number Display panel cable 739817-001 Before removing the display panel cable, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 20). 5.
3. Detach the display panel cable (3) from the display assembly. (The display panel cable is attached to the display assembly with double-sided adhesive.) 4. Remove the display panel cable. Reverse this procedure to install the display panel cable.
System board Description Spare part number For use only on HP Pro Tablet 610 tablet models: System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel Quad Core Z3795 1.60-GHz (turbo up to 2.39-GHz) processor, 4.
Description Spare part number System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-GHz) processor, 2.0-GB of system memory, 32-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Standard operating system 739803-501 System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-GHz) processor, 2.
Remove the system board: 1. Disconnect the following cables from the system board: (1) Speaker cables (2) Vibrator module cable (3) Display panel cable from the system board ZIF connector (4) Rear-facing webcamera cable from the system board ZIF connector (5) Front-facing webcamera cable from the system board ZIF connector (6) Wireless antenna cables from the system board terminals NOTE: The wireless antenna cable labeled “1” connects to the “Main” terminal labeled “1”.
3. Remove the system board (2). Reverse this procedure to install the system board.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the tablet, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Select Main. 3.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. One the Start screen, type file, and then select File Explorer. 2. Tap your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
7 Specifications Metric U.S. Width 25.96 cm 10.22 in Depth 18.18 cm 7.16 in Height 0.99 cm 0.39 in Weight (lowest weight configuration) 0.65 g 1.44 lb Dimensions Input power Operating voltage and current 12V dc @ 1.
8 Backing up, restoring, and recovering Your tablet includes tools provided by Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your tablet to a proper working state or even back to the original factory state, all with simple steps.
NOTE: On select models, a recovery drive can be created on a USB flash drive (purchased separately). A micro USB to USB adapter cable (purchased separately) with a micro USB male (Btype) connector and a USB female (A-type) connector is also required. 1. On the Start screen, type create recovery drive, and then select Create a recovery drive. IMPORTANT: Be sure that the check box labeled Copy the recovery partition from the PC to the recovery drive is selected. 2.
You can initiate this option from the Start screen: 1. On the Start screen, type recover, and then select Remove everything and reinstall Windows. 2. Select Get started, and then follow the on-screen instructions. Backing up data using File History Recovery after a system failure is only as good as your most recent backup. As you add photos, video, music, and other personal files, create a backup of your personal information.
9 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the tablet is used.
54 Country/region Accredited agency Applicable note number Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
10 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 14, 15 ambient light sensor 5 antenna location 5 removal 35 spare part number 12, 15, 35 Antenna Kit, spare part number 12, 15, 35 audio board removal 30 spare part number 12, 14, 30 audio, product description 2 audio-in jack 6 audio-out jack 6 B back components 6 back cover removal 20 spare part numbers 11, 14, 15, 20 back edge components 8 battery removal 33 spare part number 12, 14, 33 buttons power 7 volume down 6 volume up 6 Windows 5 C cables, service considerat
O operating system, product description 3 P packaging guidelines 18 plastic parts, service considerations 16 ports HDMI 8 product description 2 USB 2.
