HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft, and Windows are U.S. registered trademarks of Microsoft Corporation. AMD is a trademark of Advanced Micro Devices, Inc. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Finding your hardware and software information ......................................................................... 6 Locating hardware .................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 42 Component replacement procedures ........................................................................................ 42 Battery ................................................................................................................... 43 Service door ........................................................................................................... 45 Memory module .....................
Updating the BIOS ............................................................................................................... 106 Determining the BIOS version ................................................................................. 106 Downloading a BIOS update .................................................................................. 106 Using Advanced System Diagnostics ...................................................................................... 107 9 Specifications ........
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1 Product description Category Description Product Name HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Processors Chipset Processors are attached to the system board. ● Intel® Core® i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) ● Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) ● Intel Core i3-4005U 1.7 GHz processor (3.0 MB L3 cache, 15 W) ● Intel Core i3-3217U 1.8 GHz processor (3.0 MB L3 cache, 17 W) ● Intel Pentium 2117U DC 1.8 GHz processor (2.
Category Description Graphics Internal graphics: Intel graphics: Intel HD Graphics 4400 (Intel Haswell) Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an Intel Core i7/i5/i3 3000-series processor) Intel HD Graphics (for use with Intel Pentium and Celeron processors AMD graphics: ● AMD Radeon HD 8610G ● AMD Radeon HD 8510G ● AMD Radeon HD 8400G ● AMD Radeon HD 8330 ● AMD Radeon HD 8280 ● AMD Radeo HD 8240 ● AMD Radeon HD 7620G ● AMD Radeon HD 7600G Switchable
Category Description Memory Two SODIMM customer-accessible/upgradable memory module slots DDR3L-1600-MHz dual channel support DDR3L-1600-MHz single channel support Supports up to 12 GB max system memory (DDR3L-1600MHz module), (select models only) Supports the following system RAM configurations: Hard drive ● 12288 MB (8192 MB x 1+ 4096 MB x 1) ● 8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer models equipped with a 32-bit operating system) ● 6144 MB (4096 MB×1 + 2048 MB×1; not supporte
Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module One half-size mini card slot. Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter ● Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter ● Intel-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.
Category Description Supports the following batteries (battery is user-removable) ● Security 4 Cell battery - 41 Whr (2.8 AH) Security cable lock Intel IPT support Intel AT-p Ready support Operating system Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit FreeDOS 2.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer. Locating software To find out what software is installed on your computer: 1. From the Start screen, right-click using the mouse.
Right side Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Left side Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery power. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Records sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications.
Top TouchPad Component (1) Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: 10 The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Bottom Component 14 Description (1) Battery lock latch Unlocks the battery. (2) Battery bay Holds the battery. (3) Battery release latch Releases the battery from the battery bay, after the battery lock latch has been released.
Component (4) Description Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) Service door Provides access to the wireless LAN (WLAN) module slot and the memory module slots.
Component (4) Warranty period (5) Model number (select models only) Component 16 (1) Serial number (2) Product number (3) Warranty period (4) Model number (select models only) (5) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 25.
Item 18 Component Spare part number Textured island style black finish for use in the United States 719853-001 Textured island style black finish for use in Japan 719853-291 Textured island style black finish for use in United Kingdom 719853-031 Textured island style black finish for use in South Korea 719853-AD1 Textured island style black finish for use in Taiwan 719853-AB1 Textured island style black finish for use in Thailand 719853-281 Textured island style black finish for use in Germa
Item (3) Component Spare part number Painted island style white finish for use in Portugal 720597-131 Painted island style white finish for use in Turkey 720597-141 Painted island style white finish for use in Greece 720597-151 Painted island style white finish for use in Saudi Arabia 720597-171 Painted island style white finish for use in Hungary 720597-211 Painted island style white finish for use in Russia 720597-251 Painted island style white finish for use in Bulgaria 720597-261 Paint
Item Component Spare part number (4) Power button board (includes cable) 732076-001 (5) TouchPad button board (includes cable) 732078-001 (6) Power connector bracket is available with the power connector, (spare part number 732067-001) (7) Optical drive connector cable is available with the optical drive, (spare part number 732075-001) (8) Audio/USB port (9) Hard drive (does not include hard drive connector cable or hard drive rubber bracket): (10) 732077-001 1 TB, 5400 rpm, 7.0 mm/9.
Item Component Spare part number Intel Celeron 1007U DC HM76 1.5-GHz (2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Standard. 737981-501 Intel Celeron 1007U DC HM76 1.5-GHz (2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Professional 737981-601 Intel Core i3-3217U DC 1.8-GHz (3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with FreeDOS and Ubuntu 737982-001 Intel Core i3-3217U DC 1.8-GHz (3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Standard.
Item Component Spare part number Intel Core i3-3217U DC 8670M 1.8 GHz HM76 (1 GB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Standard 737984-501 Intel Core i3-3217U DC 8670M 1.8 GHz HM76 (1 GB, L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Professional 737984-601 Intel Core i3-3217U DC 8670M 1.8-GHz HM76 (2 GB, L3 Cache, 1600MHz DDR3, 17 W) for use with FreeDOS and Ubuntu. 737985-001 Intel Core i3-3217U DC 8670M 1.
Item Component Spare part number AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with FreeDOS and Ubuntu 737141-001 AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with Windows Standard 737141-501 AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with Windows Professional 737141-601 AMD A10-5745M A76M 2.9 GHz/2.1 GHz (4 MB, L2, 1333MHz DDR3L Quad 25 W) for use with FreeDOS and Ubuntu 738124-001 AMD A10-5745M A76M 2.9 GHz/2.
Item Component Spare part number For use only on computer models equipped with a graphics subsystem with Intel discrete memory 732070-001 For use only on computer models equipped with a graphics subsystem with Intel UMA memory 732069-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory 19 W 734448-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory 25 W 734449-001 Heat sink for use only on computer mo
Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes 2 rubber screws) 725617-001 (2) 15.6-in, BrightView, HD, LED, SVA display panel (screws included in the screw kit, spare part number 732082-001) 732080-001 15.
Item Component Spare part number (5) Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber screws) 732063-001 (6) Display Hinge Kit (includes left and right hinges and 2 rubber screws): 732072-001 (7) Display back enclosure (includes 2 rubber screw covers): In pearl white finish 725611-001 In sparkling black finish 725612-001 In flyer red finish 725613-001 In revolutionary blue finish 725614-001 In regal purple finish 725615-001 In aluminum metal fini
Component Spare part number For use in South Korea 490371-AD1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 For use in South Africa 490371-AR1 For use in Israel 490371-BB1 For use in India 490371-D61 Screw Kit for non Touchscreens 732082-001 Screw Kit for Touchscreens 732083-001 HDMI to VGA Adapter 701943-001 Miscellaneous parts 27
Mass storage devices Item Component Spare part number (1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 500 GB 5400 rpm, 9.
Spare part number Description 490371-291 Power cord for use in Japan (3-pin, black, 1.83-m) 490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m) 490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m) 490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m) 490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m) 490371-BB1 Power cord for use in Israel (3-pin, black, 1.
30 Spare part number Description 719853-051 Keyboard in black finish for use in France (includes keyboard cable) 719853-061 Keyboard in black finish for use in Italy (includes keyboard cable) 719853-071 Keyboard in black finish for use in Spain (includes keyboard cable) 719853-131 Keyboard in black finish for use in Portugal (includes keyboard cable) 719853-141 Keyboard in black finish for use in Turkey (includes keyboard cable) 719853-151 Keyboard in black finish for use in Greece (includes k
Spare part number Description 720597-151 Keyboard in painted island style pearl white finish for use in Greece (includes keyboard cable) 720597-171 Keyboard in painted island style pearl white finish for use in Saudi Arabia (includes keyboard cable) 720597-211 Keyboard in painted island style pearl white finish for use in Hungarian (includes keyboard cable) 720597-251 Keyboard in painted island style pearl white finish for use in Russian (includes keyboard cable) 720597-261 Keyboard in linen whit
32 Spare part number Description 732066-001 Display panel cable (includes (includes webcam/microphone module cable and 2 rubber screw covers) 732067-001 Power connector cable (includes bracket) 732068-001 Fan 732069-001 Heat sink assembly for use only on computer models equipped with a graphics subsystem with UMA memory (includes replacement thermal material) 732070-001 Heat sink assembly for use only on computer models equipped with a graphics subsystem with discrete memory (includes replacemen
Spare part number Description 732089-501 System board Intel Core i3-4005U 8670M 1 GB (1.7 GHz DC BGA 15W) for use with Windows Standard. 732089-601 System board Intel Core i3-4005U 8670M 1 GB (1.7 GHz DC BGA 15W) for use with Windows Professional.
34 Spare part number Description 734826-601 System board AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Professional. 734827-001 System board AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and Ubuntu. 734827-501 System board AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Standard. 734827-601 System board AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Professional.
Spare part number Description 737169-001 Display enclosure in raspberry finish 737170-001 Touchscreen display 15.6 BV HD PRW in pearl white finish 737171-001 Touchscreen display 15.6 BV HD PRW in flyer red finish 737172-001 Touchscreen display 15.6 BV HD PRW in revolutionary blue finish 737173-001 Touchscreen display 15.6 BV HD PRW in regal purple finish 737174-001 Touchscreen display 15.6 BV HD PRW in mineral black finish 737175-001 Touchscreen display 15.
36 Spare part number Description 737983-001 System board Intel Pentium 2117U DC 8670M 1 GB HM76 (1.8 GHz, L3 Cache, 1600MHz DDR3, 17W) for use with FreeDOS and Ubuntu. 737983-501 System board Intel Pentium 2117U DC 8670M 1 GB HM76 (1.8 GHz, L3 Cache, 1600MHz DDR3, 17W) for use with Windows Standard. 737983-601 System board Intel Pentium 2117U DC 8670M 1 GB HM76 (1.8 GHz, L3 Cache, 1600MHz DDR3, 17W) for use with Windows Professional.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 728460-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: 1.
2. 44 Reset the battery lock (1) to the locked position.
Service door Description Spare part number Service door is available with the plastics kit. 732079-001 1. Using a small Phillips screwdriver, loosen the service door screws (1) and (2). 2. Lift the door (3). 3. Slide the service door (4) forward to remove.
4. Remove the battery (see Battery on page 43). 5. Remove the service door (see Service door on page 45). Remove the memory module: NOTE: Note the location of the memory module. If you are replacing it, install the new memory module in the same slot. 1. Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling it away from the slot at a 45 degree angle.
WLAN module Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket.
Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43). Remove the optical drive: 1. Using a small Phillips screwdriver, remove the Phillips M2.
If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. 1. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). 2. Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details.
Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page 94. Description Spare part number Display bezel 725617-001 Display panel 15.6 in HD WLED BrightView flat panel 732080-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display panel, follow these steps: 1.
b. Remove the display bezel (6). c. Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard.
d. Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Description Spare part number Painted island style white finish for use in the United Kingdom 720597-031 Painted island style white finish for use in Greece 720597-041 Painted island style white finish for use in France 720597-051 Painted island style white finish for use in Italy 720597-061 Painted island style white finish for use in Spain 720597-071 Painted island style white finish for use in Portugal 720597-131 Painted island style white finish for use in Turkey 720597-141 Painted islan
Remove the keyboard: 1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer.
58 4. Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you.
6. Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. 7. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3).
Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable.
Remove the top cover: 62 1. Remove the seven Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. 2. Disconnect the power button cable (1), the TouchPad cable (2), and the optical drive cable (3).
3. Close the display and turn the computer upside down. 4. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. 5. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). 6. Turn the computer over and open the display.
7. Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ● Power button board and cable (see Power button board on page 69). ● Optical drive cable, (see Optical drive on page 48). ● USB/audio board, (see Hard drive on page 65).
Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm 634250-005 500 GB, 5400 rpm, 9.5 mm 669299-005 500 GB, 5400 rpm, 7.0 mm 683802-005 Before removing the hard drive, follow these steps: 1. Turn off the computer.
Remove the hard drive: 1. 66 Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3).
2. Lift the front of the hard drive (1) and slide the hard drive (2) forward.
3. Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. 4. 68 If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive. b. Remove the hard drive bracket (2) from the hard drive.
Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 732076-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
6. Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board.
Optical drive connector cable NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 732075-001. Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel UMA processors. 4th generation Intel Core i5-4200U 1.6-GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu. 732086-001 Intel Core i5-4200U 1.6-GHz processor (3.0 MB L3 cache, 15 W) for use with Windows Standard. 732086-501 Intel Core i5-4200U 1.6-GHz processor (3.0 MB L3 cache, 15 W) for use with Windows Professional.
Description Spare part number Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with FreeDOS and Ubuntu. 737986-001 Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with Windows Standard. 737986-501 Intel Core i7-4500U (1.8 GHz DC BGA 15W) for use with Windows Professional. 737986-601 Intel Core i5-4200U 740M 2 GB (1.6 GHz DC BGA 15W) for use with FreeDOS and Ubuntu. 736377-001 Intel Core i5-4200U 740M 2 GB (1.6 GHz DC BGA 15W) for use with Windows Standard.
Description Spare part number AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Professional. 734826-601 AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and Ubuntu. 734827-001 AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Standard. 734827-501 AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Professional. 734827-601 AMD A8-5545M A76M (2.7 GHz/1.
Description Spare part number AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with Windows Standard. 734821-501 AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with Windows Professional. 734821-601 AMD A10-5745M 8670M (2.9GHz/2.1GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with FreeDOS and Ubuntu. 734824-001 AMD A10-5745M 8670M (2.9 GHz/2.1 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with Windows Standard. 734824-501 AMD A10-5745M 8670M (2.9 GHz/2.
● Fan (see Heat sink assembly on page 87) ● Heat sink assembly (see Heat sink assembly on page 87) Remove the system board: 1.
80 2. Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. 3. Remove the three Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the right side of the system board (2) until it rests at an angle.
5. Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. 6. Remove the hard drive connector cable: a. Turn the system board upside down, with the front toward you.
b. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up.
Fan Description Spare part number Fan 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Remove the fan (3) from the system board. Reverse this procedure to install the fan.
Heat sink assembly Description Spare part number Heat sink assembly for use only on computer models equipped with a graphics subsystem with discrete memory (includes replacement thermal material) 732070-001 Heat sink assembly for use only on computer models equipped with a graphics subsystem with UMA memory (includes replacement thermal material) 732069-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory 19 W 734448-001 Heat sink for use only on compu
Remove the heat sink assembly: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 6 and 8 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory. 2. Disconnect the fan cable from the system board. NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with discrete memory.
5. Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4) before replacing a heat sink onto a system board. Continue to step 8. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory. 6. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four Phillips M2.0×10.
7. Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. 8. 90 Reverse this procedure to install the fan/heat sink assembly.
Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Release the power connector from the clip built into the system board. Reverse this procedure to install the power connector cable.
Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
▲ Remove the speakers by lifting up on the clip on the right side speaker and lifting the speakers. Carefully and gently lift the speaker wire connecting the left and right speakers. NOTE: The speaker connection cable was removed when removing the system board. NOTE: The speakers include rubber isolators that are installed in the screw holes. These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speaker.
Description Spare part number In regal purple finish 737173-001 In mineral black finish 737174-001 In Goji berry finish 737175-001 In hazel berry finish 737176-001 In raspberry finish 737177-001 Webcamera/microphone module (includes adhesive) 738664-001 Display panel cable (includes webcamera/microphone module cable and two rubber screws) 732066-001 Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber screws) 732063-001 Display Hinge Kit (includes 2 ru
d. Memory module (see Memory module on page 45). e. Keyboard (see Keyboard on page 55). f. Top cover (see Top cover on page 61). g. Hard drive (see Hard drive on page 65). h. System board (see System board on page 75). Remove the display assembly: 96 1. Remove the three Phillips M2.5×6.5 screws (1) and (2) that secure the display assembly to the base enclosure. 2. Remove the display assembly (3). 3.
c. Remove the display bezel (6). The display bezel is available using spare part number 725617-001. CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. 4. If it is necessary to replace the display panel: a. Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display panel (2) and turn the display panel upside down. c.
d. 5. 6. 98 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: a. Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) b. Detach the webcamera/microphone module (2) from the display enclosure. If it is necessary to replace the hinges: a. Remove the four Phillips M2.5×4.
c. 7. 8. Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: a. Release the display panel cable from the clips (1) and routing channel built into the display enclosure. b. Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure.
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 732063-001. Reverse this procedure to install the display assembly.
7 Windows 8 – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
9 Specifications Computer specifications Metric U.S. Width 38.56 cm 15.18 in Depth 25.8 cm 10.15 in Height (front to back) 2.47 cm .97 in Weight 2.33 or 2.56 kg (depending on configuration) 5.14 lb or 5.67 (depending on configuration) Dimensions Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.62 A – 90 W 19.5 V dc @ 2.
Metric U.S. Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366×768) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.
1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: 110 Certain restrictions and exclusions apply. Contact support for details.
10 Windows 8 – Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.
11 Ubuntu Linux Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using a DVD±RW optical drive.
on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure. To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2.
NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. 2. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up. 3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
122 Country/region Accredited agency Applicable note number The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter 8 spare part numbers 29 AC adapter, spare part numbers 26 action keys identifying 13 Advanced System Diagnostics using for Ubuntu Linux computer models 107 antenna removal 99 spare part number 26, 31, 95, 100 Antenna Kit, spare part number 26, 31, 95, 100 audio, product description 3 audio-out (headphone) jacks 7 Audio/USB port spare part numbers 32 B backups 118 for Windows 8 computer models 111 personal files for Windows 8 computer models 112 base enclosure, spare part number 24, 31 bat
E esc key, identifying 13 Ethernet, product description 3 F factory settings, restoring for Ubuntu Linux computer models 105 fan removal 85 spare part numbers 85 fan/heat sink assembly removal 87 spare part numbers 23, 32, 87 fn key, identifying 13 G graphics, product description 2 H hard drive product description 3 removal 65 spare part numbers 20, 28, 29, 65 specifications 109 hard drive connector cable illustrated 28 Hard Drive Hardware Kit contents 28 spare part number 20, 28, 32, 65 hard drive light
original system recovery for Windows 8 computer models 115 P Plastics Kit, spare part number 45 pointing device, product description 4 ports charging (powered) 8 HDMI 8 product description 4 USB 3.
slots memory card 8 security cable 8 speakers identifying 12 removal 93 spare part number 24, 32, 93 specifications computer 108 display 108 hard drive 109 SuperMulti DVD±R/RW DoubleLayer Drive spare part number 24 supported discs recovery for Windows 8 computer models 112 system board removal 75 spare part numbers 20, 29, 32, 33, 34, 35, 36, 75 System Diagnostics for Windows 8 computer models 103 system information, displaying for Ubuntu Linux computer models 105 system recovery for Windows 8 computer mode
