HP ENVY14 SPECTRE Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 4 Display ................................................................................................................................... 4 Button ........................................................................................
Computer feet ......................................................................................................... 31 Battery ................................................................................................................... 32 Solid-state drive ...................................................................................................... 34 Card Reader board cable ........................................................................................ 36 NFC board ............
Creating recovering media ...................................................................................................... 77 Performing a system restore ..................................................................................................... 78 Restoring using the dedicated recovery partition (select models only) ............................. 78 Restoring using the recovery media ...........................................................................
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1 Product description Category Description Product Name HP ENVY14 SPECTRE Processors ● Intel® Core® i7-3667U 2.00-GHz processor (4.0-MB L3 cache, 17 W) ● Intel Core i7-2677M 1.80-GHz processor (4.0-MB L3 cache, 17 W) ● Intel Core i5-3317U 1.70-GHz processor (3.0-MB L3 cache, 17 W) ● Intel Core i5-2467M 1.60-GHz processor (3.
Category Description Audio and video Beats Signature audio profile applied to both the headphones and external speakers Supports wireless Beats audio via SMSC (not supported in Europe or Turkey) High-performance ENVY-branded speakers mounted in bass reflex enclosures Separate amplifiers for headphone HP TrueVision HD webcam (fixed, no tilt with activity LED; 3-element lens with fixed focus (50-cm), F/2.
Category Description Security Supports security cable lock Supports Intel AT-p ready Operating system Serviceability Preinstalled: ● Windows® 7 Home Premium 64-bit ● Windows 7 Home Professional 64-bit ● Windows 7 Ultimate 64-bit End-user replaceable part: AC adapter 3
2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. 4 (2) WLAN antennas (2)* Send and receive wireless signals. (3) Proximity sensors (2)* Detect your presence in front of the computer and turn on the radiance backlight keyboard feature.
Item Component Description (4) Webcam Records video and captures still photographs. To use the webcam, double-click the ArcSoft Camera Suite icon on the desktop, or select Start > All Programs > ArcSoft Camera Suite > Launch WebCam Companion. (5) Webcam light On: The webcam is active. (6) HP TrueVision HD webcam Records video and captures still photographs. To access the webcam, select Start > All Programs > CyberLink > CyberLink YouCam.
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes the following functions: ● When the key is pressed in combination with the esc key, system information is displayed. ● When the key is pressed in combination with the b key, Beats Audio is enabled or disabled. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● White: Caps lock is on. ● Off: Caps lock is off. (2) (3) Caps lock light Keyboard backlight light White: Identifies the keyboard backlight action key. Press the key to turn the keyboard backlight on or off. (4) Wireless light ● White: An integrated wireless device, such as a WLAN device, is enabled.
Imagepad Item Component Description (1) Imagepad light ● Amber: The Imagepad is off. ● On: The Imagepad is on. (2) Imagepad on/off button Quickly double-tap this button to turn the Imagepad off or on. (3) Left Imagepad button The bottom left corner of the Imagepad functions like the left button on an external mouse. (4) Imagepad zone Moves the pointer and selects or activates items on the screen.
Left side Item Component Description (1) DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector. (2) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI 1.4 device. (3) RJ-45 (network) jack Connects a network cable. (4) USB 3.0 charging port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and provides enhanced USB power performance.
Item Component Description (6) Audio-out (headphone) jack/ Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
Right side Item Component Description (1) Mute button Mutes or restores speaker sound. (2) Volume dial Adjusts the speaker volume. To increase the volume, rotate the dial clockwise. To decrease the volume, rotate the dial counter-clockwise. (3) Beats Audio button Opens Beats Audio Control Panel, which allows you to view and control all audio settings. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Item Component Description (7) AC adapter light ● White: The computer is connected to external power, and the battery is fully charged. ● Amber: The computer is connected to external power, and the battery is charging. ● Blinking amber: The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level. ● Off: The computer is running on battery power. (8) Power connector Connects an AC adapter.
3 14 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components 16 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly, 14.
Item Component (6b) Solid-state drive connector board cable (7) Speakers (include speaker cables and wireless audio module antenna cables) 672015-001 (8) RTC battery (includes double-sided tape and cable) 672013-001 (9) Fans (2, include cable and tape) 672008-001 (10) Wireless audio module 672011-001 (11) WLAN module: (12) Intel Centrino Advanced-N 6235 WLAN module 670292-005 Intel Centrino Advanced-N 6230 WLAN module 636672-005 System board (includes processor and replacement thermal
Item Component Spare part number 4-GB memory module 641369-005 Heat sink (includes replacement thermal material): (18) Processor heat sink 675514-001 (19) Post controller hub heat sink 685662-001 (20) Display hinge covers (includes left and right hinge covers) 672009-001 (21) Base enclosure (includes battery cover lock latch, battery cover release latch, power connector barrel, and RJ45 cover) 675513-001 Rubber Feet Kit (not illustrated, includes front and rear rubber feet) 672016-001 (22
Cable Kit Item 20 Component Spare part number Cable Kit, includes: 672006-001 (1) TouchPad cable (2) NFC board cable (3) Card Reader board cable Chapter 3 Illustrated parts catalog
Miscellaneous parts Component Spare part number 65-W travel AC adapter (non-PFC, 3-wire) 677154-001 HDMI-to-VGA adapter 530607-001 HP 14.0-in protective cover 674766-001 USB external DVD±RW DL SuperMulti Drive 659940-001 Power cord (3-pin, black, 1.
Sequential part number listing 22 Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.
Spare part number Description 671536-141 Top cover with keyboard for use in Turkey (includes keyboard cable, TouchPad, and TouchPad button board and cable) 671536-161 Top cover with keyboard for use in Latin America (includes keyboard cable, TouchPad, and TouchPad button board and cable) 671536-171 Top cover with keyboard for use in Saudi Arabia (includes keyboard cable, TouchPad, and TouchPad button board and cable) 671536-251 Top cover with keyboard for use in Russia (includes keyboard cable, Tou
Spare part number Description 675507-001 14.0-in, AntiGlare, high-definition display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) 675508-001 128-GB solid-state drive 675509-001 Solid-state drive connector board (includes cable) 675510-001 NFC board NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number 672006-001.
4 Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal parts could damage the computer or void the warranty.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 2 rubber feet that attach to the battery cover, and 2 rubber feet that attach to the base enclosure, as indicated in the illustration below.
Battery Description Spare part number 4-cell, 58-Wh, 4.1-Ah, Li-ion battery 665460-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: 32 1.
8. Remove the battery (4) from the computer. Reverse this procedure to install the battery and battery cover.
Solid-state drive Description Spare part number 256-GB SATA III solid-state drive 698645-001 128-GB SATA III solid-state drive 697235-001 128-GB SATA II solid-state drive 675508-001 Before removing the solid-state drive and cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. If it is necessary to replace the solid-state drive connector board cable, disconnect both ends of the cable (1) and (2) from the system board, and then release the cable from the clips (3) and channel built into the base enclosure. The solid-state drive connector board cable is included in the solid-state drive connector board spare part kit, spare part number 675509-001. Reverse this procedure to install the solid-state drive and solid-state drive connector board cable.
Card Reader board cable NOTE: The Card Reader board cable is included in the Cable Kit, spare part number 672006-001. Before removing the Card Reader board cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
NFC board Description Spare part number NFC board 675510-001 NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable Kit, spare part number 672006-001. Before removing the NFC board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Release the ZIF connector to which the NFC board cable is attached, and then disconnect the NFC board cable from the system board. 4. Remove the NFC board. Reverse this procedure to install the NFC board.
Top cover NOTE: The top cover spare part kit includes the keyboard, the keyboard cable, the TouchPad board cable, and the TouchPad button board cable.
NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: ● NFC board (see NFC board on page 37) ● Solid-state drive connector board (see Card Reader board cable on page 36) ● Card Reader board (see Card Reader board on page 44) ● Power button board (see Power button board on page 45) Remove the top cover: 40 1.
4. Remove the following screws that secure the top cover to the base enclosure: (2) Two Phillips PM2.0×5.5 (3) Five Phillips PM2.0×4.5 (4) Four Phillips PM2.0×4.0 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Lift the front edge of the top cover slightly, until the power button board and keyboard cables are accessible.
8. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable (2) from the system board. 9. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the keyboard cable (4) from the system board. 10. Remove the top cover (5).
Reverse this procedure to install the top cover. Solid-state drive connector board Description Spare part number Solid-state drive connector board (includes cable) 675509-001 Before removing the solid-state drive connector board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Remove the solid-state drive connector board (2). Reverse this procedure to install the solid-state drive connector board. Card Reader board NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader board cable is included in the Cable Kit, spare part number 672006-001.
Remove the Card Reader board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the two Phillips PM2.0×3.6 screws (1) and the Phillips PM2.0×3.2 screw (2) that secure the Card Reader board to the top cover. 3. Lift the left side of the Card Reader board (3) until it rests at an angle. 4. Remove the Card Reader board (4) by sliding it up and to the left at an angle. Reverse this procedure to install the Card Reader board.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 32), and then remove the following components: a. Solid-state drive connector board cable (see Solid-state drive on page 34) b. Card Reader board cable (see Card Reader board cable on page 36) c. Top cover (see Top cover on page 39) Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM2.0×3.
Speakers Description Spare part number Speakers (include speaker cables and wireless audio module antenna cables) 672013-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the two Phillips PM2.0×3.8 screws (1) that secure the speakers to the base enclosure. 4. Remove the speakers (2). Reverse this procedure to install the speakers. RTC battery Description Spare part number RTC battery (double-sided tape and cable) 672013-001 Before removing the RTC battery, follow these steps: 48 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape). 3. Release the RTC battery cable from the clips (3) and routing channel built into the base enclosure. 4. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
Wireless audio module Description Spare part number Wireless audio module 672011-001 Before removing the wireless audio module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the wireless audio module by pulling the module away from the slot at an angle (3). NOTE: The wireless audio module is designed with a notch to prevent incorrect installation into the wireless audio module slot. NOTE: If the wireless audio module antennas are not connected to the terminals on the wireless audio module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the wireless audio module.
WLAN module Description Spare part number Intel Centrino Advanced-N 6235 WLAN module 670292-005 Intel Centrino Advanced-N 6230 WLAN module 636672-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Fan Description Spare part number Fan (includes cable) 672008-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
3. Remove the fan (4). Reverse this procedure to install the fan.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with the Intel HM76 chipset and Intel Core i7-3667U 2.0-GHz processor for use in all countries and regions except the People's Republic of China (4.0-MB L3 cache, 17 W) 685366-001 Equipped with the Intel HM76 chipset and Intel Core i5-3317U 1.7-GHz processor for use in all countries and regions except the People's Republic of China (3.
Remove the system board: 1. Disconnect the webcamera/microphone module cable (1) from the system board. 2. Disconnect the display panel cable (2) from the system board. 3. Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.
4. Remove the following screws that secure the system board to the base enclosure: (1) Five Phillips PM2.0×3.8 (2) Four Phillips PM2.0×4.6 (3) One Phillips PM2.0×5.7 5. Lift the right side of the system board (1) until it rests at an angle. 6. Disconnect the power connector cable (2) from the system board. 7. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1333-MHz) 670034-005 4-GB memory module (PC3, 12800, 1333-MHz) 641369-005 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Heat sink NOTE: The heat sink spare part kits include replacement thermal material. Description Spare part number Processor heat sink 675514-001 Post controller hub heat sink 685662-001 Thermal Material Kit (includes replacement thermal material) 675515-001 Before removing the heat sink, follow these steps: 60 1. Turn off the computer.
e. Wireless audio module (see Wireless audio module on page 50) f. System board (see System board on page 56) NOTE: When replacing the heat sink, be sure to remove the fans from the defective heat sink and replace them on the replacement heat sink. See Fan on page 54 for fan removal and replacement instructions. Remove the processor heat sink: 1.
Reverse this procedure to install the processor heat sink. Remove the post controller hub heat sink: 1. Loosen the captive Philllips screw (1) that secures the post controller hub heat sink to the system board. 2. Remove the post controller hub heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the post controller hub heat sink and system board, it may be necessary to move the post controller hub heat sink from side to side to detach it.
NOTE: The following illustration shows the replacement thermal material locations. A thermal pad is used on the post controller hub (1) and the post controller hub heat sink (2). Reverse this procedure to install the post controller hub heat sink.
Hinge covers Description Spare part number Hinge covers 672009-001 Before removing the hinge covers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the hinge covers (2) from the base enclosure. Reverse this procedure to install the hinge covers. Display assembly Description Spare part number Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcam/microphone module and cable) 675507-001 Before removing the display assembly, follow these steps: 1. Turn off the computer.
Remove the display assembly: 1. Disconnect the webcamera/microphone module cable (1) from the system board. 2. Disconnect the display panel cable (2) from the system board. 3. Release the display panel cable (3) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4.
5. Remove the display assembly (2). Reverse this procedure to install the display assembly. Power connector cable Description Spare part number For use only on computer models equipped with the HM76 chipset 687530-001 For use only on computer models equipped with the HM65 chipset 672014-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer.
e. Wireless audio module (see Wireless audio module on page 50) f. System board (see System board on page 56) g. Display assembly (see Display assembly on page 65) Remove the power connector cable: 1. Remove the Phillips PM2.0×3.8 screw (1) that secures the power connector and bracket to the base enclosure. 2. Remove the power connector bracket (2). 3. Remove the power connector cable (3). Reverse this procedure to install the power connector cable.
5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: 1. 2. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility. 3. Use the arrow keys to select Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility. 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Windows 7—Open Windows Explorer by selecting Start > Computer. Windows XP—Open Windows Explorer by selecting Start > My Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
6 Specifications Computer specifications Metric U.S. Width 32.72 cm 12.88 in Depth 22.10 cm 8.70 in Height 2.05 cm 0.81 in Weight 1.80 kg 3.97 lb Dimensions Input power Operating voltage and current 19.5 V dc @ 3.
14.0-inch WGA display specifications Metric U.S. Height 17.4 cm 6.85 in Width 31.3 cm 12.32 in Diagonal 35.4 cm 13.94 in Number of colors 262,144 Contrast ratio 500:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution Pitch 0.2175 × 0.2088 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±45° horizontal, +15/–35° vertical (typical) 14.
7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if necessary.
Creating recovering media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive.
Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore must be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail.
Restoring using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions.
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is. NOTE: A recovery from your most recent backup should be performed if the computer is attacked by a virus or if any major system components fail.
Using Windows Backup and Restore Guidelines ● Connect the computer to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 84 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 13 AC adapter, spare part number 21, 24 Action keys 7 antenna, locations 4 audio, product description 2 audio-in jack 11 audio-out jack 11 B b key 7 base enclosure, spare part number 19, 24 battery removal 32 spare part number 19, 22, 32 battery cover removal 32 spare part number 19, 23, 32 battery cover lock latch 13 battery cover release latch 13 Beats Audio button 12 Beats Audio light 8 bottom components 13 button component 6 buttons Beats Audio 12 Imagepad 9 Imagepad on/off 9 m
heat sink removal 60 spare part numbers 19, 24, 60 hinge cover removal 64 spare part number 19, 23, 64 I Imagepad button 9 Imagepad components 9 Imagepad light 8, 9 Imagepad on/off button 9 Imagepad zone 9 J jacks audio-in 11 audio-out 11 headphone 11 microphone 11 network 10 RJ-45 10 K key components 7 keyboard backlight light 8 product description 2 keys Action 7 b 7 esc 7 fn 7 Windows applications 7 Windows logo 7 L left-side components 10 light components 8 lights AC adapter 13 Beats Audio 8 caps lock 8
RTC battery removal 48 spare part number 18, 23, 48 Rubber Feet Kit, spare part number 19, 23 S Screw Kit, spare part number 21, 23 security cable slot 12 security, product description 3 serial number 30 service considerations cables 25 connectors 25 plastic parts 25 service tag 15, 30 serviceability, product description 3 solid-state drive precautions 26 product description 1 removal 34 spare part number 24, 34 spare part numbers 19, 24 solid-state drive connector board removal 43 spare part number 17, 24,
