- Hewlett-Packard Fax Machine User Manual

fax problems

Incoming calls

are not being

answered.

• Check to make sure Auto Answer is on. The green light next to the Auto

Answer button is lit when the feature is enabled. If the light is off, the

HP Fax will not automatically answer the phone when it rings. Press the

Auto Answer button to turn it on or off.

• Check to see if the HP Fax is connected to the phone system correctly.

Make sure the phone line is connected. To test the connection:

–Press Fax.

–Press Start, Black or Start, Color. If the HP Fax is connected to the

phone system correctly, you will hear a dial tone.

–Push the Cancel button to hang up. See the Setup Poster for

information on setting up the HP Fax.

• Check to see if the ring pattern is set correctly. If you subscribe to a

distinctive ring service through your telephone company, check that the

HP Fax ring pattern is set correctly. If you do not subscribe to a distinctive

ring service, make sure that the ring pattern is set to All Rings. For

information on setting the ring pattern, see change the answer ring

pattern (distinctive ringing) on page 26.

• If your HP Fax is on the same phone line as an answering machine, you

may need to change the number of rings. For information, see answer

fax calls when you use an answering machine on the same line on

page 30.

• Check to see if you are using an ISDN (Integrated Services Digital

Network) service. The HP Fax is a Group 3 fax machine. It is not

designed for direct connection to an ISDN service. You can use the

HP Fax with an ISDN service by connecting it to an analog telephone

port (“R-interface”) on an ISDN terminal adapter.

problem solution