Maintenance & Service Guide 100B SFF PC
© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
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Table of contents 1 Installing and Customizing the Software ................................................................................ 1 Installing the Operating System ..............................................................................................................1 Downloading Microsoft Windows Updates ..............................................................................................2 Installing or Upgrading Device Drivers (Windows systems) ................................
General Cleaning Safety Precautions ............................................................................................18 Cleaning the Computer Case .......................................................................................................18 Cleaning the Keyboard ...............................................................................................................18 Cleaning the Monitor ...........................................................................................
System Recovery from the Windows Start Menu ..............................................................................40 System Recovery at System Startup................................................................................................41 System Recovery from Recovery Discs ............................................................................................41 Recovery Discs..............................................................................................................
9 POST Error Messages ............................................................................................................. 84 POST Text Messages ..........................................................................................................................84 Interpreting POST Diagnostic Audible Codes..........................................................................................85 10 Password Security and Resetting CMOS .......................................................
1 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click the Start button. 3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen.
2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down > Restart. 2. Press either Esc or F10 while the ―Press the ESC key for Startup Menu‖ message is displayed at the bottom of the screen.
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: model, firmware version, serial number. Hard Disk: Size, model, firmware version, serial number.
Table 2-3 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.
Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.
Table 2-4 Computer Setup—Security (continued) USB Security Allows you to set Enabled/Disabled (default is Enabled) for: ● ● Front USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 Rear USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 4 Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage. Default is disabled.
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Bus Options On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disabled. Device Options Allows you to set: ● Num Lock State at Power-On (off/on). Default is off. ● Integrated Video (enable/disable).
3 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
4 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear
Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only.
Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
5 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 22). 2. If the computer is on a stand, remove the computer from the stand. 3. Loosen the thumbscrew (1), and then grasp the handle and remove the panel from the computer (2). Figure 5-1 Removing the Access Panel To install the access panel, reverse the removal procedure.
Front Bezel NOTE: Computer appearance may vary. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 22). 2. Remove the access panel (Access Panel on page 23). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 5-2 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. You can populate the system board with up to either 4 GB per DIMM, for a total of 8GB maximum memory.
DIMM Socket Locations – 100B SFF PC Figure 5-3 Table 6-1 DIMM Socket Locations –100B SFF PC Item Description Socket Color 1 DIMM1 socket, Channel A Black 1 Blue 2 Insertion Order (populate first) 2 DIMM2 socket, Channel A NOTE: A DIMM must occupy the XMM1 socket. The system only support single channel mode. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 22). 2. Remove the access panel (Access Panel on page 23). 3. Move any cables aside that interfere with removing the memory modules. 4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 5-4 5. Installing a DIMM Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3).
Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Drives CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. Drive Positions Figure 5-5 Drive Positions 1 2 Table 6-5 Drive Positions 1 5.25-inch external drive bay for optional drives (optical drive shown) 2 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board. ● Connect a SATA optical drive to the white SATA connector on the system board.. ● Connect a media card reader USB cable to the USB connector on the system board. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
System Board Drive Connections Refer to the following illustrations and tables to identify the system board drive connectors. Figure 5-6 Table 6-6 System Board Drive Connections –100B SFF PC System Board Drive Connections –100B SFF PC No.
Figure 5-7 5. Disconnecting the Optical Drive Cables Slide the drive out the front of the unit. Removing the Optical Drive NOTE: To replace the drive, reverse the removal procedure. When installing an optical drive, slide it into the drive bay until it snaps into place. Removing the Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives.
7. Press the ODD cage hook down, turn ODD cage up Figure 5-9 8. Slide the hard drive right and pull the hard drive out of the cage Figure 5-10 9. Optical drive button Hard drive screws Slide the hard drive out of the drive cage assembly. To install a hard drive, reverse the removal procedures. When installing the hard drive into the drive cage, slide the drive into the cage so that the connector edge of the drive is on the side of the cage with the optical drive retaining latch.
Front I/O Assembly The front I/O assembly is attached to the front of the chassis. Pull the assembly away from the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 22). 2. Remove the access panel (Access Panel on page 23). 3. Remove the front bezel (Front Bezel on page 24). 4. Disconnect the front audio and front USB cables from the yellow and white system board connectors. 5.
Power Switch/LED Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 22). 2. Remove the access panel (Access Panel on page 23). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel (Front Bezel on page 24). 5. Remove the optical drive (Removing an Optical Drive on page 31). 6. Remove the hard drive (Removing the Hard Drive on page 32). 7. Disconnect the cable from the black system board connector. 8.
System Board 1. Prepare the computer for disassembly (Preparation for Disassembly on page 22). 2. When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ● Memory modules (Installing Additional Memory on page25) 3. Remove the access panel (Access Panel on page 23). 4. Remove the front bezel (Front Bezel on page 24). 5. Disconnect all data and power cables from the system board. 6.
Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
Type 1 Battery Holder 1. Lift the battery out of its holder. Figure 5-15 Removing the battery from a type 1 holder 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup.
6 Restore and Recovery Microsoft System Restore If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure before you use the System Recovery program. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. To start a System Restore: 1. Close all open programs.
You must choose one of the following methods to perform a System Recovery: ● Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery from the Windows Start Menu on page 40. NOTE: The recovery image uses a portion of the hard disk drive that cannot be used for data storage.
System Recovery at System Startup CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the On button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3.
Recovery Discs You should create a set of recovery discs from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery discs for your computer, and the discs can be used only with this computer. Store the recovery discs in a safe place.
7 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility. 5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a standalone application, outside of HP Vision Diagnostics. 6.
Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised. You may further modify which of the Quick tests are executed by selecting or deselecting individual tests in the hardware component check list.
The Status tab also shows: ● The devices being tested ● The test status (running, waiting, passed, or failed) of each device being tested ● The overall test progress of all devices being tested ● The test progress for each device being tested ● The elapsed test times for each device being tested History Tab The History tab contains information on past test executions.
Help Tab The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab. The Vision Help section contains information on the major functions of Hewlett-Packard Vision Diagnostics.
Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to POST Error Messages on page 84.
● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use ―Last Known Configuration.‖ ● Refer to the comprehensive online technical support at http://www.hp.com/support. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Computer appears locked up and will not turn off when the power button is pressed. Cause Software control of the power switch is not functional. Solution 1. Press and hold the power button for at least five seconds until the computer turns off. 2. Disconnect the power cord from the electrical outlet. Computer shuts down automatically. Cause Thermal protection has been activated. Solution 1. The computer might be in an exceedingly hot environment. Let it cool down. 2.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. Cannot remove computer cover or access panel. Cause Smart Cover Lock, featured on some computers, is locked. Solution Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP.
Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful 1. Lower the display resolution for the current application or consult the documentation that came with the application on the graphics subsystem for suggestions on how to improve performance by adjusting parameters in the application. Computer needs to be restarted. 2. Add more memory. 3. Upgrade the graphics solution. Restart the computer.
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: Some computers do not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 70 for instructions. Diskette drive light stays on. Cause Solution Diskette is damaged.
A problem has occurred with a disk transaction. Cause Solution The directory structure is bad, or there is a problem with a file. In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. Diskette drive cannot read a diskette. Cause Solution You are using the wrong diskette type for the drive type. Check the type of drive that you are using and use the correct diskette type.
Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem.
Solving Media Card Reader Problems CAUTION: Do not insert or remove memory cards when the in-use light is flashing. To do so may cause data loss, or it may permanently damage the card reader. Media card will not work in a digital camera after formatting it in Microsoft Windows 7. Cause Solution By default, Windows 7 will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. On the Windows desktop, open Computer, right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Screen is blank, and monitor power light is not lit. Cause Solution Power cord is not properly connected. Unplug and reconnect the power plug on the back of the monitor and the wall outlet. Monitor is not turned on. Press the power button on the front of the monitor. Blank screen (no video).
Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card and the monitor.
“No Connection, Check Signal Cable” displays on screen. Cause Solution Computer is not turned on. Press the power button on the front of the monitor. Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. The keyboard Mute button has been pressed.
Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector. The rear audio output connector is for powered front of the computer. audio devices and is not designed for headphone use. Computer appears to be locked up while recording audio. Cause The hard disk may be full. Solution Before recording, make sure there is enough free space on the hard disk.
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows 7 Desktop, click Start > Shut Down. 2. After the shutdown is complete, reconnect the keyboard to the back of the computer and restart the computer.
Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the Enter key. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart.
Cursor moves too fast or too slow. Cause Solution Cursor speed needs adjustment. Adjust the cursor speed: 1. Click Start > Control Panel > Hardware and Sound > Mouse. 2. Click the Pointer Options tab. 3. Adjust the Motion slider toward Slow or Fast to decrease or increase the speed at which the pointer (cursor) responds to mouse movement. 4. Click OK. Wireless mouse does not work after installation or is not detected. Cause Solution Mouse is not synchronized with the receiver.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
New or existing device does not work after installing a new device. Cause Solution There is a conflict with an existing device. To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: 1. Click Start, and click Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. 4. Click the plus sign (+) next to the problem device and check for exclamation points in a yellow circle near the device icon.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature (some models) is enabled Disable the S5 Maximum Power Saving option in Computer in Computer Setup. Setup. S5 Wake on LAN is disabled. Enable the S5 Wake on LAN option in Computer Setup. Wake-on-LAN is not enabled.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes.
Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer.
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off. To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure that the SATA controller is enabled. in the Computer Setup utility. Try a bootable CD in the drive. Non-bootable CD in drive.
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. Eject button may not be functioning. Turn on your PC, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1. Click Start and then Computer. 2.
Recording or copying CDs is difficult or impossible. Cause Solution Disc space has been exceeded. The recording software may not let you add a track if it Other applications are causing a resource conflict. exceeds the available space on your disc. You can make space available by removing one or more tracks from the list Wrong or poor quality media type. before recording the files to disc. Network is slow. Close all software programs and windows before recording. Restart your PC if necessary. 1.
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and The device does not have power. restart the computer.
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem. Verify the connections are correct using the quick setup documentation.
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A ―cookie‖ is a small piece of Windows 7 information that a Web server can store temporarily with the 1. Select Start > Control Panel. Web browser. This is useful for having the browser remember 2. Click Network and Internet. some specific information that the Web server can later 3. Click Internet Options. retrieve.) 4.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
9 POST Error Messages This appendix lists the error messages and the various audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Text Messages The section includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action The machine cover has been removed since Computer cover was removed since last On some models no action is required. On last system startup. Please ensure that any system startup. other models you must clear the warning system access was authorized. Press to message in the Computer Setup utility. To do continue.
Table 10-2 Diagnostic Audible Codes (continued) Beep Definition Possible Cause Recommended Action 2 short beeps and 1 long beep Graphics card initialization 1. Reseat the graphics card. followed by long pause failed. 2. Replace the graphics card. 3. Replace the system board. 3 short beeps and 1 long beep CPU configuration error or 1. Reseat the processor. followed by long pause invalid CPU detected before 2. Replace the processor. graphics card initialized. 3. Replace the system board.
10 Password Security and Resetting CMOS Resetting the Password Jumper This computer supports two security password features, which can be established through the Computer Setup Utilities menu: supervisor password and user password To disable the password features, or to clear the passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2.
8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Establish the new passwords in Computer Setup. Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Pin Signal 4-Pin Power (for CPU) Connector and Icon 90 1 GND 2 GND 3 +12V CPU 4 -12V CPU
Monitor Connector and Icon Pin Signal Pin Signal 1 Red Analog 9 +5V (fused) 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Sync 7 Ground 15 DDC Serial Clock 8 Ground 24-Pin Power Connector Front Pin Signal Pin Signal Pin 1 +3.3V 7 GND 13 2 +3.3V 8 POK 3 GND 9 4 +5V 5 6 Signal Pin Signal +3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 11 PERST# 16 PERp0 16 PERp0 2 +12V 7 JTAG4 12 GND 17 PERn0 17 PERn0 3 +12V 8 JTAG5 13 REFCLK+ 18 GND 18 GND 4 GND 9 +3.3V 14 REFCLKGND 19 RSVD 19 RSVD 5 JTAG2 10 +3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 +12V 6 SMDAT 11 WAKE# 16 GND 21 GND 2 +12V 7 GND 12 RSVD 17 22 GND 3 RSVD 8 +3.3 V 13 GND 18 GND 23 PETp2 4 GND 9 JTAG1 14 PETp0 19 PETp1 24 PETn2 5 SMCLK 10 3.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C Specifications 100B SFF PC models Desktop Dimensions Height 10.62 in 27 cm Width 3.93 in 10 cm Depth 13.69 in 34.79 cm 4.8KG 10.58lb Operating 50°to 95°F 10°to 35°C Nonoperating -22°to 140°F -30°to 60°C Operating 10-90% 10-90% Nonoperating (38.
