HP 1000 Notebook PC Compaq CQ45 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 7 Front .......................................................................................................................................................................
Computer feet ................................................................................................................................... 40 Battery ............................................................................................................................................... 41 Display subcomponents (bezel, webcam, panel) ............................................................................. 42 WLAN module ......................................................................
6 Specifications ........................................................................................................................................... 107 Computer specifications .................................................................................................................................... 107 14.0-inch display specifications ....................................................................................................................... 107 Hard drive specifications .......
viii
1 Product description Category Description Product name Compaq CQ45 Notebook PC √ HP 1000 Notebook PC √ AMD C-60 1.00-GHz processor (1066-MHz memory speed, dual core, 9 W) √ AMD E2-2000 1.75-GHz processor (1333-MHz memory speed, dual core, 18 W) √ AMD E2-1800 1.70-GHz processor (1333-MHz memory speed, dual core, 18 W) √ AMD E1-2100 1.00-GHz processor (1333-MHz memory speed, dual core, 9 W) √ AMD E1-1500 1.48-GHz processor (1066-MHz memory speed, dual core, 18 W) √ AMD E1-1200 1.
Category Chipset Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Intel Core i3-2330M 2.20-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual core, 35 W) √ Intel Core i3-2328M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) √ Intel Pentium 2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ Intel Pentium 2020M 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ Intel Pentium B980 2.40-GHz processor (2.
Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Intel HD Graphics (on computer models equipped with an Intel Pentium or Celeron processor; supports DirectX 10) Panel 35.6-cm (14.
Category Description Computer models equipped with an AMD processor HP VGA webcam (fixed, no tilt with activity LED, 640×480 by 24 frames per second) √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) √ √ Ethernet Integrated 10/100 network interface card (NIC) √ √ Wireless Integrated wireless local area network (WLAN) options by way of wireless module √ √ One or two WLAN antennas built into display assembly √ √ Support for the following WLAN
Category Power requirements Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled √ √ Taps enabled by default √ √ For computer systems with discrete graphics: 90-W PFC RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector; for use in all countries except China and India) √ 90-W PFC RC V EM HP Smart AC
6 Chapter 1 Product description
2 External component identification Front Component Description Speakers (2) Produce sound.
Right side Component (1) Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB 2.0 ports (2) Connect optional USB devices. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Component 10 Chapter 2 External component identification Description ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphone Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.
Top TouchPad Component 12 Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Windows 8: Displays the Start screen. (4) Action keys Execute frequently used system functions. (5) Windows 8 applications key Windows 8: Displays options for a selected object.
Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Wireless and memory module compartment Contains the wireless and memory modules. Hard drive bay Contains the hard drive.
3 Illustrated parts catalog Computer major components Computer major components 17
Item Component (1) Display assembly (not spared) NOTE: (2) Spare part number For display assembly spare part information, see Display assembly subcomponents on page 22.
Item Component Spare part number For use only with computer models equipped with an AMD E2-2000 processor ● Models without Windows 8 715891-001 ● Models with Windows 8 Standard 715891-501 For use only with computer models equipped with an AMD E2-1800 processor without Windows 8 688277-001 For use only with computer models equipped with an AMD E1-1500 processor ● Models without Windows 8 715890-001 ● Models with Windows 8 Standard 715890-501 For use only with computer models equipped with an
Item Component (15) Processor (includes replacement thermal materials): Spare part number Intel Core i5 processors: (3.0-MB L3 cache, dual core, 35 W) ● 3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 711903-001 ● 3210M 2.50-GHz processor 680645-001 Intel Core i3 processors: (3.0-MB L3 cache, dual core, 35 W) ● 3130M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 713163-001 ● 3120M 2.50-GHz processor 700627-001 ● 3110M 2.40-GHz processor 682417-001 ● 2370M 2.
Item Component (17) Memory module (PC3, 12800, 1600-MHz): (18) Spare part number 8-GB 693374-001 4 GB 641369-001 2 GB 652972-001 Hard drive (6.35-cm (2.5-in), SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm, 2.5-in 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 9.
Display assembly subcomponents Item Component (1) Display bezel (includes Mylar screw covers): (2) 22 Spare part number For use with Compaq CQ45 models 685082-001 For use with HP 1000 models 685081-001 Webcam/microphone module: HP VGA webcam/microphone module 685112-001 HD webcam/microphone module 703461-001 Chapter 3 Illustrated parts catalog
Item Component Spare part number (3) 35.6-cm (14.
Mass storage devices Item Component (1) Hard drive (6.35-cm (2.5-in), SATA; does not include hard drive cable or bracket): NOTE: 24 Spare part number The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm, 2.5-in 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 9.5-mm 622643-001 320-GB, 5400-rpm, 7.
Item Component (2a) Hard drive bracket (2b) Hard drive cable (3) Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear optical drive bracket but does not include optical drive cable or cable bracket) Spare part number 685096-001 NOTE: The optical drive cable and cable bracket are included in the optical drive cable kit, spare part number 685084-001.
Plastics Kit Item Component Spare part number Plastics Kit, includes: 685100-001 (1) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Component Spare part number HP Smart AC adapter: For use with computer models equipped with discrete graphics: 90-W PFC RC V HP Smart AC adapter (for use in all countries except China and India) 693712-001 90-W P
Component Spare part number For use in India 490371-D61 For use in Italy 490371-061 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Korea 490371-AD1 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Rubber computer feet 685103-001 Screw Kit 685105-001 Thermal pad (for use with all models) 651046-001 Sequential part number listing Spare part number CSR flag Desc
28 Spare part number CSR flag Description 651046-001 N Thermal pad (for use with all models) 652972-001 A 2-GB memory module (PC3, 12800, 1600-MHz) 653338-001 N Intel Pentium B950 2.10-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 653339-001 N Intel Core i3-2330M 2.20-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 653340-001 N Intel Core i3-2350M 2.
Spare part number CSR flag Description 685088-001 N Hinge covers (includes Mylar screw covers) 685089-001 N Hard Drive Hardware Kit (includes hard drive cable and bracket) 685090-001 N Hinges (includes Mylar screw covers) 685096-001 A Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear optical drive bracket but does not include optical drive cable or cable bracket) 685097-001 N USB board (includes cable) 685098-001 N Power button board (includes cable) 68
30 Spare part number CSR flag Description 685782-001 N System board for use only with computer models without Windows 8 and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes replacement thermal materials) 685782-501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes replacement thermal materials)
Spare part number CSR flag Description 693711-001 A 65-W RC V HP Smart AC adapter for use with computer models equipped with UMA graphics (for use in all countries except China and India) 693712-001 A 90-W PFC RC V HP Smart AC adapter for use with computer models equipped with discrete graphics (for use in all countries except China and India) 693713-001 A 90-W PFC RC V EM HP Smart AC adapter for use with computer models equipped with discrete graphics (for use in China and India only) 698694-00
32 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 38 ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
Computer feet Description Spare part number Rubber computer feet 685103-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer.
4. Remove the display bezel (3).
5. To remove the webcam/microphone module: a. 44 Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible.
b. Disconnect the module cable from the module.
c. 46 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.
6. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.
To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics Kit on page 26. 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8-GB (PC3, 12800, 1600-MHz) 693374-001 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm, 2.5-in 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 9.5-mm 622643-001 320-GB, 5400-rpm, 7.
To remove the hard drive: 1. Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics Kit on page 26. 2. Disconnect the hard drive cable (1) from the system board. 3. Lift the hard drive (2) out of the hard drive bay. 4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. 5.
6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 90 for more information about the optical drive cable and cable bracket. Description Spare part number DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 685096-001 Before removing the optical drive, follow these steps: 1.
3. Remove the optical drive (3) by sliding it out of the optical drive bay. 4. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. 6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in Latin America 698694-161 Keyboard for use in South Korea 698694-AD1 Keyboard for use in Taiwan 698694-AB1 Keyboard for use in Thailand 698694-281 Keyboard for use in the United States 698694-001 Before removing the keyboard, follow these steps: 1. Shut down the computer.
4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. 7.
8. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page 69.
64 2. Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to the computer. 4. Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer.
6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board. 7. Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure.
9. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 685098-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable.
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 685099-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 685106-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the speakers (4). Reverse this procedure to install the speakers.
USB board Description Spare part number USB board (includes cable) 685097-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the USB board (3). Reverse this procedure to install the USB board.
Power connector cable Description Spare part number Power connector cable 685085-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable.
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 42 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
● USB board (see USB board on page 73) ● Power connector cable (see Power connector cable on page 75) To remove the display assembly in its entirety: 1. Disconnect the display panel cable (1) from the system board. 2. Release the wireless antenna cables from the clips (2) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3.
4. Remove the display assembly (2). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are included with the display bezel spare part kit. b.
c. 2. 80 Remove the display bezel (6). To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. c. Tilt the display panel (2) up.
d. Disconnect the module cable (3) from the module.
e. 3. 82 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) To remove the hinge covers: a. Position the display assembly with the bottom edge toward you. b. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2).
c. 4. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2). To remove the display panel, cable, and hinges: a. Position the display assembly with the top edge toward you. b. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure.
84 c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. d. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. e. Remove the display hinges (2).
5. To remove the wireless antenna cables and transceivers: a. Position the display assembly with the bottom edge toward you. b. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) NOTE: 6. Some models may only have one antenna transceiver. c. Release the wireless antenna cables from the clips (2) built into the display enclosure. d.
System board NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad).
Description Spare part number ● For use in models without Windows 8 685783-001 ● For use in models with Windows 8 Standard 685783-501 ● For use in models with Windows 8 Professional 685783-601 Thermal pad (for use with all models) 651046-001 Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
To remove the system board: 88 1. Close the computer, turn it upside down, and then disconnect the optical drive connector cable from the system board. 2. Turn the computer back over, open it, and then remove the two Phillips PM2.5×4.0 screws (1) that secure the system board to the base enclosure.
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board.
Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials.
3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan/heat sink assembly to the system board. 4. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an AMD processor.
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory.
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly.
Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials. Description Spare part number Intel Core i5 processors: (3.0-MB L3 cache, dual core, 35 W) 3230M 2.60-GHz processor 711903-001 3210 2.50-GHz processor 680645-001 Intel Core i3 processors: (3.0-MB L3 cache, dual core, 35 W) 3130M 2.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Reverse this procedure to install the processor.
5 Using Setup Utility (BIOS) and System Diagnostics Windows 8 – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
6 Specifications Computer specifications Metric U.S. Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
Metric Brightness U.S. 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) Hard drive specifications 640-GB* 500-GB* 500-GB* 320-GB* 320-GB* (9.5 mm) (7.0 mm) (9.5 mm) (7.0 mm) Dimensions Height 9.5 mm 9.5 mm 7.0 mm 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm 100.4 mm 100.
7 Backing up, restoring, and recovering Windows 8 – Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using a DVD±RW optical drive. You can also create a restore image on a USB storage device. CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
Performing recovery using the restore DVD NOTE: The following procedure uses the F11 BIOS Recovery feature to perform the recovery. 1. If possible, back up all personal files. 2. Shut down the computer. 3. Be sure the restore DVD or USB device is connected to the computer. 4. Restart the computer. 5. Using the arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions.
5. Follow the on-line instructions. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. NOTE: You may also back up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it is an easy way to keep your backups off-site and safe from any disaster.
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8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.
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9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle. Display WARNING! The backlight contains mercury.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).
5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11.
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down.
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel.
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter light, identifying 8 AC adapter, spare part number 30, 31 action keys, identifying 15 antennas illustrated 23 removing 85 spare part number 28 audio, product description 3 audio-in (microphone) jack, identifying 9 audio-out (headphone) jack, identifying 9 B back up personal files 110 base enclosure illustrated 21 spare part number 31 battery illustrated 21 removing 41 spare part number 27 battery bay, identifying 16 battery release latch, identifying 16 BIOS determining version 101, 105 d
removing 55 spare part number 29 hard drive cable illustrated 24 removing 55 spare part number 29 hard drive compartment cover illustrated 26 removing 55 spare part number 29 Hard Drive Hardware Kit illustrated 18, 24 spare part number 29 hard drive light, identifying 9 HDMI port, identifying 9 hinge covers illustrated 23 removing 82 spare part number 29 hinges illustrated 23 removing 83 spare part number 29 HP Recovery Manager 113 correcting boot problems 114 starting 113 HP Recovery media creating 110 rec
power lights, identifying 9, 13 power requirements 5 processor illustrated 20 product description 1 removing 98 spare part number 28, 30 product description audio 3 chipset 2 display panel 3 Ethernet 4 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 3 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 R recovery 111, 112 discs 110, 114 HP Recovery Manag
removing 83 spare part number 28 webcam/microphone module illustrated 22 removing 44, 80 spare part number 29 Windows backup 110 File History 110, 111 Refresh 111, 112 reinstall 111, 112 remove everything and reinstall option 112 reset 112 restoring files 111 system restore point 109, 111 wireless antennas illustrated 23 removing 85 spare part number 28 wireless light, identifying 13 wireless module compartment, identifying 16 wireless, product description 4 WLAN antenna, identifying 11 WLAN module illustra
