Owner's manual

Troubleshooting 12
Error message Resolution
Unable to get enclosure VC mode information Log into VC Manager GUI and resolve any errors with VC
Manager. Reset the OA to factory defaults, and log into
the VC Manager GUI.
Initialization process failed. Firmware update
cannot continue.
Check update requirements and try the update again.
File extraction failed Verify that the Virtual Connect firmware package is
correct, or download again from the HP website.
Firmware update failed on module See the fwupdate.log file.
Unable to transfer file to module Verify connectivity between the client and the enclosure.
Unable to configure module for update Verify connectivity between the client and the enclosure.
Another firmware update is currently in progress Wait until the current update is complete before
attempting to update the firmware.
The specified activation ordering method is not
valid
Verify that the activation order method (-o) is correct.
Before contacting HP technical support, be sure to have the Virtual Connect Support Utility log file
(fwupdate.log) available.