Manual

Maintenance and troubleshooting 216
To view detailed information about a device, click that device name in the list. Additional information on the
issue might be available as a tooltip for the severity icon. To see this information, hover the mouse over the
severity icon.
Export support information
Virtual Connect Manager enables you to generate a support log, which can then be exported for technical
support assistance.
To generate a support log, select Export Support Information from the Tools pull-down menu. Allow several
minutes for Virtual Connect Manager to collect all of the information. After the information is collected, you
are prompted to save the information file locally.
The following support information is collected:
• System Log files
• VC Manager trace files
• Web Server Log file
• VC Manager configuration files
• VC-Enet module database content in XML format
• VC-FC module database content in XML format
• Ethernet switch status and configuration information
• Operating system status information