Manual

HP Virtual Connect Manager 22
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Export support information
Virtual Connect Manager enables users to generate a support log, which can then be exported for technical
support assistance.
To generate a support log, select Export Support Information from the Tools pull-down menu. Allow several
minutes for Virtual Connect Manager to collect all of the information. After the information is collected, you
are prompted to save the information file locally.
Following is a list of the support information that is collected:
• System Log files
• VC Manager trace files
• Web Server Log file
• VC Manager configuration files
• VC-Enet module database content in XML format
• VC-FC module database content in XML format
• Ethernet switch status and configuration information
• Operating system status information
• Directory listings
• Boot Loader environment variables
Reset Virtual Connect Manager
Users must have Administrative privileges to reset the Virtual Connect Manager. In a multi-enclosure
environment, the Ethernet modules in bays 1 and 2 of the primary enclosure host the Virtual Connect
Manager. With VC 3.10 and higher, the primary modules can be in bays other than 1 and 2.
To reset the Virtual Connect Manager application running on the primary Virtual Connect Ethernet module,
select Tools > Reset Virtual Connect Manager. The Reset Virtual Connect Manager screen displays.