Warranty and Support Guide

7
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW), AND THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
“AS IS” AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF TITLE AND
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,
DUTIES, OR CONDITIONS OF MERCHANTABILITY, OF
FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF
VIRUSES. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you in
its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some
states/jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software.
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
Software Technical Support
Software technical support for your HP software,
HP preinstalled third-party software, and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for
ninety (90) days from date of purchase. See
“Contacting HP” for online resources and telephone support.
Any exceptions to this will be specified in your End-User
License Agreement (EULA).
Software technical support includes assistance with:
•
Answering your installation questions (how-to, first steps,
and prerequisites).
•
Setting up and configuring the software (how-to and first
steps). Excludes
system optimization, customization,
and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining update information.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user-generated programs or
source codes.
•
Installing of non-HP products.
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the Web at:
http://www.hp.com/blackbird/support
Be sure to have the following information available before
you call:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions
How to Check Warranty
and Support Entitlement
Please check
http://www.hp.com/blackbird/support
for warranty, service and support and product information
updates.