JetBlue

ManualsBrandsHP Quality Center for automates testing ManualsPrint & ScanIT case study

JetBlue flies high with automated

QA testing

HP Quality Center cuts testing costs by 73%, reduces post-production

failures by 80%; testing cycles accelerated by 40%

Objective

Establish automated, best practices-based applications

testing processes

Approach

Implement software tools to execute and manage

automated testing IT improvements

IT improvements

• Post-production application failures reduced by 80%

• Testing cycles accelerated by 40%

• Testing processes standardized, repeatable

• Virtualized environment allows concurrent testing

Business benets

• Testing costs cut by 73%

• Costs of supporting post-production issues reduced

• Enhanced customer service through improved

reservations system performance, availability

• Improved sales potential, protability of online

reservations system

• Testers able to prioritize resources by business value

“HP Quality Center software allows us to perform standardized,

repeated applications testing. It has reduced our testing costs, while

delivering measurable improvements to the quality of the applications

that keep our business in flight.”

—Sagi Varghese, quality assurance manager, JetBlue

Since its founding in 1999, JetBlue Airways has

demonstrated that focusing on customer service is

a great business model.

What JetBlue customers may not realize, however,

is that the company’s commitment to quality extends

well beyond its top-notch in-ight service. Behind

the scenes, JetBlue has dedicated resources to ensure

that its technology systems—including systems

that touch customers—meet high standards for

availability and performance.

Among the resources JetBlue uses: HP Quality Center,

HP QuickTest Professional and HP LoadRunner software.

Manual testing time-consuming,

expensive

JetBlue’s technology infrastructure comprises over

150 software applications, and is critical to all of

its business operations—from its ight, air-trac,

and airport operations, to its business and nancial

management, sales and marketing, and reservations.

HP customer

case study

Using HP Quality

Center to automate

software testing

delivers signicant

cost savings

while improving

application

performance

Industry

Transportation

Summary of content (4 pages)

PAGE 1
JetBlue flies high with automated QA testing HP Quality Center cuts testing costs by 73%, reduces post-production failures by 80%; testing cycles accelerated by 40% “HP Quality Center software allows us to perform standardized, repeated applications testing. It has reduced our testing costs, while delivering measurable improvements to the quality of the applications that keep our business in flight.
PAGE 2
Customer solution at a glance Application Software functional and performance testing Hardware • HP ProLiant DL385 G5 servers Software HP IT Performance Suite— Application Lifecycle Management • HP Quality Center software • HP QuickTest Professional software • HP LoadRunner software To ensure these applications run properly, Sagi Varghese, quality assurance manager, JetBlue, replaced the company’s manual software testing processes with automated quality testing—a transition that JetBlue needed to make to
PAGE 3
HP IT Performance Suite solutions Strategy, Planning, and Governance Security Intelligence and Risk Management Application Lifecycle Management IT Operations Management Information Management Extensibility, Orchestration, and Analytics Services and Support The software runs under a virtual environment on HP ProLiant DL385 G5 servers. “It’s more cost-effective to create virtual instances,” Varghese notes.
PAGE 4
Implementing HP Quality Center software delivered significant benefits to JetBlue’s bottom line, as well as supporting its ability to meet its quality standards. “The new framework uses consistent, repeatable processes. Our engineers are able to more easily coordinate and execute tests, and analyze test results, which allows them to prioritize testing based on business risk.” Sagi Varghese, quality assurance manager, JetBlue The solution’s benefits are more important than ever now.