TD Garden

3
Case study | TD Garden
Solution and Halo do it all for them,” Segal
explains. “That translates to higher speed of
service. To us, speed of service is paramount.”
Faster service means more sales in a shorter
period of time — like the time between
periods of a hockey game, or the intermission
in a concert. Segal has noticed that the
concessions lines at the end of a break in the
game are much shorter than they were in
years past. Because they are so mobile, the
device is also easily used in the reserved arena
suites.
Shorter lines, faster service … it all adds up to
an improved customer experience.
Microsoft Windows
Embedded
The combination of xed and mobile POS
locations from Vivonet simplies the whole
POS landscape at TD Garden. ”Our mobile
stations run essentially the same application
as the permanent locations,” says Segal.
It’s also seamless for the IT sta to support.
“We’re a Microsoft shop here, so the familiarity
with Windows 8.1 on the ElitePads made it
easy to acclimate ourselves,” says Riva. “The
Halo retail app runs on top of Windows, and we
can get into the OS if we need to.”
Additionally, Riva says because the solution
works in conjunction with Windows Embedded,
it oers enhanced security features. The
default user on each ElitePad is locked down,
and the application itself is PCI compliant.
We have a more secure platform now,” Riva
continues.
With Windows Embedded 8.1 Industry Pro
Retail on HP devices, the latest security
technologies help protect business information
and devices integrate with enterprise systems.
Before adopting this new solution, Riva says
TD Garden had tested a consumer-grade tablet
in a retail solution that he characterizes as
“unpolished.”
“That’s why the more business-oriented,
Microsoft-based solution shines here,” he
says. “Windows is more friendly to our IT
department; Microsoft is involved in almost
every IT solution in this building.”
Nonstop transactions
The POS system operates on an upgraded
wireless network at TD Garden, which
improves uptime signicantly. Even if there’s
a momentary outage or interruption of the
wireless signal, the MX10 Retail Solution with
Vivonet Halo can operate in oine mode
to complete transactions. Then, when the
wireless signal is re-established, the data for
those transactions is uploaded to the cloud.
For Segal, the new POS system provides new
exibility. Pricing or menu items can quickly
change in real time.