TD Garden

ManualsBrandsHP MX10 Retail Solution, HP ElitePad ManualsPrint & ScanIT case study

Case study

TD Garden

HP MX10 Retail Solution and Vivonet Halo cloud POS

transform concessions

Industry

Retail

Objective

Unify concessions POS on a single, scalable, global

system, while upgrading mobile concession stands

to full POS functionality

Approach

TD Garden has implemented cloud-based Vivonet

Halo POS utilizing the HP MX10 Retail Solution

IT matters

• Cloud-based Vivonet POS transitions IT from

onsite infrastructure to cloud-based solution-as-

a-service at TD Garden

• HP MX10 Retail Solution easily scales to

accommodate event demands

• Microsoft Windows Embedded 8.1 Industry Pro

Retail OS delivers a highly secure, reliable and

familiar platform for IT support

Business matters

• Improved POS system availability with continuous

transaction processing in online or oine mode

regardless of wireless signal interruption

• New exibility makes it easy to add sales stations

for events as needed

• Simplied transaction processing improves the

customer experience with faster customer service

and reduced waiting lines

• A complete retail oering combining HP, Microsoft

and Vivonet expertise provides business-rugged,

reliable POS

• Comprehensive sales data reporting enhances

analysis and decision-making processes

“My motto when it comes to the Vivonet and HP Retail

Solution is, ‘It just works.’”

– Jim Riva, IT manager, enterprise applications, POS and retail, TD Garden

TD Garden in Boston has hosted more than 30 million people to

see the Boston Bruins and Boston Celtics, as well as concerts,

sporting events, family shows, wrestling, ice shows and more.

To provide the highest possible level of customer service for

concessions, TD Garden has recently deployed Vivonet’s Point-

of-Sale application on the HP MX10 Retail Solution. The MX10

solution leverages the Windows-based HP ElitePad.

Summary of content (4 pages)

PAGE 1
Case study TD Garden HP MX10 Retail Solution and Vivonet Halo cloud POS transform concessions Industry Retail Objective Unify concessions POS on a single, scalable, global system, while upgrading mobile concession stands to full POS functionality Approach TD Garden has implemented cloud-based Vivonet Halo POS utilizing the HP MX10 Retail Solution IT matters • Cloud-based Vivonet POS transitions IT from onsite infrastructure to cloud-based solution-asa-service at TD Garden • HP MX10 Retail Solution easily
PAGE 2
Case study | TD Garden Imagine the challenge of providing excellent customer service to 18,000-19,000 event visitors anxious to make a purchase at concession stands and quickly return to their venue seats. No one wants to miss out on the live experience. That’s the situation for the concessions staff at TD Garden in Boston at every live event, whether it’s a sporting event, a major concert or other performance.
PAGE 3
Case study | TD Garden Solution and Halo do it all for them,” Segal explains. “That translates to higher speed of service. To us, speed of service is paramount.” Faster service means more sales in a shorter period of time — like the time between periods of a hockey game, or the intermission in a concert. Segal has noticed that the concessions lines at the end of a break in the game are much shorter than they were in years past.
PAGE 4
Case study | TD Garden Customer at a glance Application Retail Hardware • HP MX10 Retail Solution • HP ElitePad • HP Retail Jacket • HP Retail Expansion Dock Software • Vivonet Point-of-Sale Application • Microsoft Windows Embedded 8.1 Industry Pro Retail Sign up for updates hp.com/go/getupdated From a business perspective, Segal can look into the sales data by POS station at any time to evaluate the effect of the promotion, or see the night’s overall sales.