NESTO Group

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Case study

Nesto ensures the best possible

customer experience

HP RP7 Retail System combines

powerful performance with style

Industry

Retail

Objective

Implement powerful, reliable Point of

Sale systems

Approach

Requested tenders, conducted Proof of Concept

testing and imposed strict decision criteria

IT matters

• Delivers the power and performance

required for 24x7 retail operation

• Eliminates data loss and system failures

• Removes hardware incompatibility issues

Business matters

• Supports the delivery of a good customer experience

• Increases revenue by enabling speedy transactions

• Helps Nesto stay ahead in the highly competitive

retail sector

“At Nesto we strongly value the relationships that we have

developed with our vendors, particularly the fruitful

relationship HP and its partner Almoe regarding our

Point of Sale hardware, supply and support. This has

been a key factor in our long-term success.”

– Muneer V. Abdurahman, head of Group IT, Nesto

Ecient checkout boosts customer satisfaction

The success of Middle East hypermarket chain, Nesto, is

based on quality products at competitive prices but

delivering excellent customer service is also a vital ingredient.

Ecient Point of Sale is a key factor so Nesto has installed

HP RP7 Retail Systems in all of its stores.

Summary of content (4 pages)

PAGE 1
Case study Nesto ensures the best possible customer experience HP RP7 Retail System combines powerful performance with style Industry Retail Objective Implement powerful, reliable Point of Sale systems Approach Requested tenders, conducted Proof of Concept testing and imposed strict decision criteria IT matters • Delivers the power and performance required for 24x7 retail operation • Eliminates data loss and system failures • Removes hardware incompatibility issues Business matters • Supports the delivery
PAGE 2
Case study | Nesto Challenge Demanding retail environments Every day 100,000 shoppers visit the 43 Nesto hypermarkets in UAE, Bahrain, Kuwait, Oman and Saudi Arabia. Established in 2004, Nesto has grown from modest beginnings to become one of the most respected retail names in the United Arab Emirates and its impressive growth is set to continue with plans to open ten further stores across the Gulf Cooperation Council (GCC) region in 2016 and 2017.
PAGE 3
Case study | Nesto 1,000 HP RP7 units deployed in Nesto hypermarkets Solution Powerful and robust POS systems Nesto issued tenders and worked with its IT partner Almoe to find a new solution. Stringent criteria were imposed, including implementation and support costs and after sales service – in particular the ability to provide quick-response support for the company’s 24x7 operations.
PAGE 4
Case study | Nesto Benefits Customer solution at a glance Long-lasting consistency “After migrating to the new POS hardware from HP our data loss has been reduced to zero per cent,” confirms Abdurahman. “The HP system offers the fastest service with speedy transactions that increase our revenue and also provide a better customer experience. We no longer have any problems with compatibility and long-lasting consistency is the key with the HP POS solution.