user manual

Computer Crash Analysis Tool
3.3 CCAT Known Issues
Rev. 9/8/06
3–4 Web-Based Enterprise Services Release Notes
3.3.3 OpenVMS CCAT Issues
The following known issues affect CCAT on OpenVMS.
3.3.3.1 Insufficient Privilege or File Protection Violation
If you are not a member of the SYSTEM group, or your user ID does not have the privileges
specified in the WEBES Installation Guide, you will not be able to access or see any
directories or files under the WEBES CCAT directory tree pointed to by the
SVCTOOLS_HOME logical (SYS$COMMON:[HP] by default).
You will see errors such as the following:
$ dir svctools_home:[000000...]
%DIRECT-E-OPENIN, error opening SVCTOOLS_COMMON:[000000]*.*;* as input
-RMS-E-PRV, insufficient privilege or file protection violation
$ dir svctools_home:[common.bin]
%DIRECT-E-OPENIN, error opening SVCTOOLS_COMMON:[COMMON.BIN]*.*;* as input
-RMS-E-PRV, insufficient privilege or file protection violation
$ dir sys$common:[HP...]
Directory SYS$COMMON:[HP]
%DIRECT-E-OPENIN, error opening SYS$COMMON:[HP.NODES]*.*;* as input
-RMS-E-PRV, insufficient privilege or file protection violation
%DIRECT-E-OPENIN, error opening SYS$COMMON:[HP.SVCTOOLS]*.*;* as
input
-RMS-E-PRV, insufficient privilege or file protection violation
NODES.DIR;1 SVCTOOLS.DIR;1
Total of 2 files.
3.3.3.2 Inability To Execute CLI Commands
If your user ID does not have the privileges specified in the WEBES Installation Guide, you
will not be able to execute any WEBES CCAT CLI commands. You will see errors such as the
following:
$ desta status
%DCL-W-ACTIMAGE, error activating image
SVCTOOLS_HOME:[COMMON.BIN]DESTA_CMD.EXE
-CLI-E-IMGNAME, image file NUTE$DKA0:[SYS0.SYSCOMMON.HP.SVCTOOLS.]
[COMMON.BIN]DESTA_CMD.EXE;
-RMS-E-PRV, insufficient privilege or file protection violation
$ @svctools_home:[common.bin]ccat gui
%DCL-E-OPENIN, error opening SVCTOOLS_SPECIFIC:[COMMON.BIN]CCAT.COM; as
input
-RMS-E-PRV, insufficient privilege or file protection violation