user manual

Computer Crash Analysis Tool
3.3 CCAT Known Issues
Rev. 9/8/06
Web-Based Enterprise Services Release Notes 3–3
3.3.1.1 CCAT IVP File Not Found
The following message that appears in the Director log shortly after installation is a known
issue and expected. It causes no harmful effects, and the message will be removed in a future
release. The directory path and filename will vary by operating system, but it will always end
in “_RULES_CCAT-IVP.CMP”. An example is:
WARNING on May 27, 2004 6:10:45 AM IST (150.351 sec elapsed) CCATRuleMain decrypt
() -> IOException:java.io.FileNotFoundException:
/usr/opt/hp/svctools/common/ccat/data/Tru64_Unix_RULES_CCAT-IVP.CMP (no such file
or directory)
3.3.2 Windows CCAT Issues
The following known issues affect CCAT on Windows.
3.3.2.1 WEBES Directory Tree Missing Or Access Denied
If your user ID is not a member of the Administrators group as described in the WEBES
Installation Guide, you will not be able to access or see any directories or files under the
WEBES directory tree, by default installed to C:\Program Files\hp\svctools.
3.3.2.2 CLI Commands Not Recognized
If your user ID is not a member of the Administrators group as described in the WEBES
Installation Guide, you will not be able to execute any WEBES CLI or CCAT CLI commands.
You will see errors such as the following:
C:\Program Files\hp> desta status
'desta' is not recognized as an internal or external command, operable
program or batch file.
C:\Program Files\hp>svctools\common\bin\desta status
Access is denied.
3.3.2.3 Empty Start Menu
If your user ID is not a member of the Administrators group as described in the WEBES
Installation Guide, you will not see any choices for any of the WEBES tools under the menu
Start | Programs | Hewlett-Packard Service Tools. You may see choices for other installed
Hewlett-Packard service tools that are not part of WEBES, such as Service Cockpit or
SmartScope.