user manual

System Event Analyzer
2.3 SEA Known Issues
Rev. 9/8/06
2–26 Web-Based Enterprise Services Release Notes
> at
com.compaq.svctools.desta.services.JNIRoot.PrivInterface.SendPckHdr(P
rivInterface.java:587)
> at
com.compaq.svctools.desta.services.JNIRoot.PrivInterface.SendPckAndIn
tData(PrivInterface.java:614)
> at
com.compaq.svctools.ca.services.JNIRoot.EvtInterface.RequestEvtSet(Ev
tInterface.java:619)
> at
com.compaq.svctools.ca.services.eventreaders.connections.EvtProxyFile
Connection.retrieveEvent(EvtProxyFileConnection.java:216)
> at
com.compaq.svctools.ca.services.analysis.engine.AnaEngineAuto.analyze
Event(AnaEngineAuto.java:301)
{ ... }
> RECOVERED FROM ERROR on November 23, 2005 4:19:25 AM MST (1129.665 sec
elapsed
)
> [AnaEngineAuto.analyzeEvent(6)] Null buffer returned from
retrieveEven
t.EventDescriptor: CEH event
> originID: -1
> fieldNotFound: false
As a result, WEBES may not process all of the events in the ERRLOG.SYS;-1 previous file
version. It should not harm subsequent SEA automatic analysis of new events.
In a future version WEBES will copy the ERRLOG.SYS file to process large amounts of data
without keeping the file open, which will minimize the chances of this problem occurring.
The exact retry scheme that ERRFMT uses is as follows:
After each write failure, it will wait for (retry number *2) seconds before retrying the write.
So, it will wait 2 seconds before the first retry. If the write fails again, it will wait 4 seconds
before the second retry, etc. ERRFMT will retry up to 17 times (including waiting 36 seconds
after the 17th retry) before creating a new file version of ERRLOG.SYS. The total retry time is
342 seconds, or about 5.7 minutes.
Workaround
If the above error is seen in the Director log or in the CLI output, copy
SYS$ERRORLOG:ERRLOG.SYS;-1 (or whichever file version is desired) to another file and
manually analyze that file.
2.3.7.2 Insufficient Privilege or File Protection Violation
If you are not a member of the SYSTEM group, your user ID does not have all privileges, or
you have not issued the SET PROCESS /PRIV=ALL command, you cannot access or see any
directories or files under the WEBES directory tree pointed to by the SVCTOOLS_HOME
logical (SYS$COMMON:[HP] by default). If this is the case, you see errors similar to the
following examples:
$ dir svctools_home:[000000...]
%DIRECT-E-OPENIN, error opening SVCTOOLS_COMMON:[000000]*.*;* as input