hp StorageWorks vs80 1/8 autoloader Part Number: C9265-90001 Edition 2 September 2002 © 2002 Hewlett-Packard Company user’s guide
Notice In This Manual This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language. The information contained in this document is subject to change without notice. Chapter 1 Installing the Autoloader: Describes autoloader features, autoloader accessories, and installation tasks.
contents Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 2 Updates 2 1 Installing the Autoloader 7 Chapter Overview 7 Installation Overview 8 Understanding Autoloader Features 9 SCSI Requirements 9 Product Overview 10 Choosing a Location 12 Unpacking the Autoloader 13 Identifying Product Components 14 Accessories 14 Rack Kit Components (if rackmount unit) 15 Installing the Autoloader into a Rack 16 Connecting the SCSI and Power Cables 19 Preparing the Host and Verifying t
Importing Cartridges 30 Exporting Cartridges 31 Loading Cartridges 32 Unloading Cartridges 33 Write-Protecting Cartridges 34 Maintaining Cartridges 35 Cleaning the Tape Drive 36 Creating an Inventory of Cartridges 38 3 Autoloader Administration 39 Chapter Overview 39 Configuring the Autoloader 40 Resetting the Autoloader 40 Changing the SCSI ID 41 Setting the Autoloader Operating Mode 42 Random Mode 42 Sequential Mode 42 Updating Firmware 45 Using HP Library & Tape Tools 45 Using a Firmware Upgrade Tape 4
Autoloader Specifications 72 Environmental Specifications 73 Tape Drive Specifications 74 Media Specifications 75 B Customer Support 77 Appendix Overview 77 Registering Your Product 78 Service Options 79 SupportPacks 79 Contacting HP Customer Support 80 Information Needed for Support 80 Backup Software Support 81 HP Telephone Support 81 North and South America 81 European Customer Support Centers 82 Asia Pacific Customer Support Centers 83 Elsewhere 84 Warranty Information 85 hp StorageWorks vs80 1/8 aut
hp StorageWorks vs80 1/8 autoloader
1 Installing the Autoloader Chapter Overview This chapter describes the following: Chapter 1 ■ Installation Overview on page 8 ■ Understanding Autoloader Features on page 9 ■ Choosing a Location on page 12 ■ Unpacking the Autoloader on page 13 ■ Identifying Product Components on page 14 ■ Installing the Autoloader into a Rack on page 16 ■ Connecting the SCSI and Power Cables on page 19 ■ Preparing the Host and Verifying the Connection on page 21 Installing the Autoloader 7
Installation Overview Installing the autoloader consists of the following steps, which are explained in more detail later in this chapter: 1. Choose a location for the autoloader (page 12). 2. Unpack and check the autoloader for shipping damage (page 13). 3. Identify the accessories that come with the autoloader (page 14). 4. Install the autoloader in a computer rack or select a table or desktop near the host server (page 16). 5.
Understanding Autoloader Features The autoloader is a SCSI-2 Low-Voltage Differential (LVD) data storage device that incorporates a Benchmark Storage Innovations DLT vs80 tape drive and eight tape slots. The autoloader operates as a single SCSI device with two Logical Unit Numbers (LUNs), one for the tape drive (0) and the other for the autoloader robotics (1).
Product Overview Figure 1 10 Front Panel Controls 1 Power switch (recessed) 2 Mailslot 3 Front panel LEDs 4 Front panel LCD screen 5 Control keys Installing the Autoloader Chapter 1
Figure 2 Chapter 1 Rear Panel Overview 1 68-pin SCSI connectors 2 Fan vent 3 Power connector Installing the Autoloader 11
Choosing a Location Choose a location that meets the following criteria (see Technical Specifications on page 71 for more information on specifications): Table 1 Location Criteria Standalone requirements Select a location that is flat, sturdy, level, and close to a host server. Do not place the autoloader on the floor or other carpeted surfaces. CAUTION: Do not place the autoloader on its side or upside down or stack items that weigh more than 15 KG on top of the autoloader.
Unpacking the Autoloader Before you begin, clear a desk or table so that you can unpack the autoloader. You also need to select an open 2U computer rack location or choose a desktop location near the server that is to be the host for the autoloader.
Identifying Product Components Accessories Figure 3 14 Accessories 1 SCSI Cable 2 SCSI Terminator 3 Power Cable 4 ISV and Regulatory Information 5 Getting Started Poster 6 CD containing localized versions of this manual Installing the Autoloader Chapter 1
Rack Kit Components (if rackmount unit) Figure 4 Rack Kit Components Screws and clip nuts Mounting Rails Chapter 1 Mounting Brackets Installing the Autoloader 15
Installing the Autoloader into a Rack The autoloader fits all standard 19-inch racks, taking up 2U of space. To install the autoloader into a rack, you will need to install the mounting brackets on both sides of the autoloader and the rails in the selected rack location. To install the autoloader, follow these steps: 1. Use a medium-sized standard screwdriver to remove the two screws near the front on each side of the autoloader cover. 2.
3. Using the screws and clip nuts from the rackmount hardware package, secure one rail to each side of the rack in the location in which you plan to install the autoloader. — Be sure to secure both the front and rear of each rail to the rack. The rails extend to fit a variety of rack depths. — The correct orientation of the left rail is shown below. Repeat for the right rail.
4. Slide the autoloader onto the rails and secure the mounting bracket to the rack using the screws and clip nuts from the rackmount hardware package.
Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader, follow these steps: 1. Shut down and turn off the selected server. Turn off all attached accessory devices, such as printers and other SCSI devices. Remove the power cables from the server and all attached accessories. Caution Failure to remove the power cables from these devices could result in damage to the autoloader. 2.
4. Attach the terminator to the remaining SCSI connector on the rear panel of the autoloader (if the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the next device on the SCSI bus, and ensure that the last device on the SCSI bus is properly terminated. 5. Attach the female connector on the power cable to the power connector on the rear panel of the autoloader. 6. Plug in the power cable to the nearest properly grounded power outlet. WARNING 7.
Preparing the Host and Verifying the Connection If necessary, install a SCSI host adapter, software, and compatible driver(s). Refer to the manuals for the host computer and SCSI host adapter for detailed instructions. In addition, follow these general guidelines: ■ When the host server is powered on, install software, and/or driver(s) that are compatible with the autoloader. — Software compatibility information is available at: http://www.hp.
■ Verify the connection between the autoloader and host by: — Installing the HP Library & Tape Tools diagnostic/installation check utility available at http://www.hp.com/support/TapeTools. Install this utility onto the host server. This utility verifies that the autoloader is connected and communicating with the host server. It also verifies that the autoloader is functioning and provides diagnostic information.
2 Operating the Autoloader Chapter Overview This chapter describes the following: Chapter 2 ■ Operator’s Panel Overview on page 24 ■ Understanding the Menu Structure on page 28 ■ Using Cartridges on page 29 ■ Cleaning the Tape Drive on page 36 ■ Creating an Inventory of Cartridges on page 38 Operating the Autoloader 23
Operator’s Panel Overview The Operator's Panel consists of four LEDs, four buttons, and a 2-line by 16character LCD screen. The Operator's Panel provides everything you need to monitor autoloader status and to control all of its functions. The display defaults to the Home screen. The Home screen consists of the autoloader status on the top line and the current cartridge inventory on the second line. If the tape drive does not have a cartridge loaded, the top line displays Drive empty (Figure 9 on page 24).
Exporting the indicated cartridge will clear the error condition. See Exporting Cartridges on page 31. If these symptoms occur on multiple known good cartridges, consider cleaning the tape drive. See Cleaning the Tape Drive on page 36. If a particular cartridge causes these symptoms repeatedly, that cartridge may be defective or invalid. Occasionally you may see the message In Transit, which indicates: ■ An error condition has caused a cartridge to be left between its slot and the drive.
LED Indicators The Operator's Panel includes four LED indicators that provide a variety of information as detailed in the following table: Table 2 LEDs LED Color Description Ready/Activity Green Illuminated when power is on. Blinking whenever there is tape drive or autoloader robotics activity. Clean Drive Amber Illuminated when the tape drive needs to be cleaned. Indicates that 250 tape motion hours have passed since the last cleaning. The LED turns off when cleaning is successfully completed.
Operator’s Panel Control Buttons The Operator’s Panel includes four buttons that provide access to all operations and information menus. Table 3 Control Buttons Button Description [Cancel] Cancels the current menu option and returns to the previous menu level or Home screen. [Previous] Selects the previous item or value in the currently displayed menu. [Next] Selects the next item or value in the currently displayed menu.
Understanding the Menu Structure Figure 11 28 Operator’s Panel Menu Structure Operating the Autoloader Chapter 2
Using Cartridges Before you use the autoloader, make sure you observe these general rules: ■ Use only DLTtape IV cartridges. The tape drive in the autoloader can read, but not write DLTtape IV cartridges that are written in the DLT 4000 format. You can order tape cartridges at http://www.hp.com/go/storagemedia.
Importing Cartridges Caution Performing an import or export of media during a data backup may result in adverse results, which could include backup failure or other errors. This option forces the autoloader to import a cartridge into a specific empty slot on the carousel. To import tapes into the autoloader: 1. Make sure the write-protect switch is set as desired for each data cartridge (see Write-Protecting Cartridges on page 34). 2.
Figure 12 Importing a Cartridge Exporting Cartridges Caution Performing an import or export of media during a data backup may result in adverse results, which could include backup failure or other errors. This option moves a cartridge from a specific slot to the mailslot. To export one or more cartridges from the autoloader, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. Press [Enter]. 2.
Figure 13 Exporting a Cartridge Loading Cartridges This option loads a cartridge from the autoloader carousel into the tape drive. To use this option, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. Press [Enter] to select. 2. Press the [+] or [-] button until Load Cartridge appears on the LCD screen. 3. Press the [Enter] button to select. 4.
Unloading Cartridges This option unloads the cartridge from the tape drive into its original slot. To use this option, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. Press [Enter] to select. 2. Press the [+] or [-] button until Unload Cartridge appears on the LCD screen. Press the [Enter] button to unload the cartridge from the tape drive. 3. Status messages will be displayed while the cartridge is unloading.
Write-Protecting Cartridges All cartridges have a write-protect switch to prevent accidental erasure of data. Before loading a cartridge into the autoloader, make sure the write-protect switch on the front of the cartridge is positioned as desired: ■ Slide the switch to the left to write-protect the cartridge. A small orange rectangle is visible, indicating that the cartridge is write-protected. ■ Slide the switch to the right to allow the autoloader to write data to the cartridge.
Maintaining Cartridges To ensure the longest possible life for all of your DLTtape IV cartridges, follow these guidelines: ■ Do not drop or strike a cartridge. Excessive shock can displace the tape leader, making the cartridge unusable and possibly damaging the autoloader. ■ Store your DLTtape IV cartridges in their storage cases. ■ Do not expose your DLTtape IV cartridges to direct sunlight or sources of heat, including portable heaters and heating ducts.
Cleaning the Tape Drive When the Clean Drive LED is on, the autoloader's tape drive needs to be cleaned. An illuminated Media Attention LED or an exclamation point (!) in the inventory display may also indicate that the tape drive needs to be cleaned. Cleaning typically takes several minutes, during which the Ready LED blinks. Each cleaning cartridge has an approximate life of 20 cleanings. The cleaning cartridge includes a label with 20 small boxes printed on it.
To clean the tape drive, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. Press [Enter]. 2. Press the [+] or [-] button until Clean Drive appears on the LCD screen. Press [Enter]. 3. If the carousel is full, the LCD screen displays No slot free for transfer. Press the [Cancel] button repeatedly until the main menu or Home Screen is displayed. Export a cartridge to make room for the cleaning cartridge.
Creating an Inventory of Cartridges This option will build a new inventory of cartridges in the autoloader. To use this option, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Commands appears on the top line of the LCD screen. 2. Press the [Enter] button to access the available options. 3. Press the [+] or [-] button until Re-inventory appears on the LCD screen. Press [Enter].
3 Autoloader Administration Chapter Overview This chapter describes the following: Chapter 3 ■ Configuring the Autoloader on page 40 ■ Updating Firmware on page 45 ■ Running the Autoloader System Test on page 48 ■ Retrieving Information About the Autoloader on page 49 Autoloader Administration 39
Configuring the Autoloader The Configuration menu provides access to the following autoloader configuration options: ■ Resetting the autoloader ■ Setting SCSI IDs ■ Setting autoloader mode to Circular/Autoload ■ Updating firmware To access the Configuration menu from the Home Screen or main menu, press the [+] or [-] button until Configuration appears on the top line of the LCD screen. Press the [Enter] button and then [+] or [-] to access the available options.
Changing the SCSI ID This option changes the SCSI ID the autoloader uses. The autoloader operates as a single SCSI device with two Logical Unit Numbers (LUNs): one LUN (0) is for the tape drive, and the other (1) is for the autoloader robotics. The default SCSI ID is 5. You should only need to change the SCSI ID if there is another device on the SCSI bus with the same SCSI ID. To access this option, follow these steps: 1.
Setting the Autoloader Operating Mode The autoloader operating mode is determined by whether or not you are using backup software that can control the autoloader robotics. If you are using such software, then the autoloader operates in Random mode. If you are not, then the autoloader operates in Sequential mode. Random Mode If you are using software that can control the autoloader’s robotics, the autoloader will detect this and switch to Random mode.
Circular Mode Note Circular mode is only applicable when the autoloader is in Sequential mode. This option turns Circular mode on or off. When Circular mode is on, the autoloader automatically reloads the first cartridge in the sequence into the tape drive after unloading the last cartridge in the sequence. If Circular mode is turned off and the last cartridge has been unloaded, the autoloader stops loading cartridges until you manually load another cartridge.
Autoload Mode Note Autoload mode is only applicable if the autoloader is in Sequential mode. This option turns Autoload mode on or off. When the autoloader is powered on and Autoload mode is on, the autoloader automatically loads the cartridge from the lowest numbered full slot into the tape drive. When Autoload mode is off, no cartridges are automatically loaded at power on. To access this option, follow these steps: 1.
Updating Firmware Caution Do not power cycle or reset the autoloader during the upgrade process. Doing so could cause the autoloader to become inoperable. Using HP Library & Tape Tools You can download autoloader and drive firmware using the HP Library & Tape Tools diagnostic utility. This utility may already be installed on your server. If not, you can download it from http://www.hp.com/support/TapeTools. Online help and instructions are included with HP Library & Tape Tools.
Using a Firmware Upgrade Tape Note The preferred method to update firmware is by using HP Library & Tape Tools (see Using HP Library & Tape Tools on page 45). A firmware upgrade tape can only be obtained by an HP service representative. This option performs a firmware code update on the autoloader using a firmware upgrade tape. Note This code update operation assumes that the upgrade tape is imported as part of this procedure. Do not import the firmware update cartridge before starting this procedure.
Note 7. If the cartridge is not a valid code update cartridge, the LCD will temporarily display error code “BC,” the autoloader will reset, the cartridge will be exported, and the LCD will display Bad upgrade tape. During the firmware update, which can take several minutes, the LCD screen displays CODE UPDATE IN PROGRESS. When firmware update is complete, the autoloader resets, then unloads and exports the code update cartridge.
Running the Autoloader System Test Caution Running the system test for extended periods of time will reduce the life of your autoloader. To maximize product life, use only when necessary. The System Test option cycles the autoloader through the process of loading, calibrating, and unloading all cartridges in the carousel. Running a System Test verifies the operational soundness of the autoloader and tape drive. The System Test continues indefinitely until you press the [Cancel] button.
Retrieving Information About the Autoloader The Information menu provides access to information about the autoloader, including the cycle count, error log, and firmware revision. Cycle Count This option displays the total system cycle count, incrementing each time a tape is loaded into the drive or exported from the autoloader. To use this option, follow these steps: 1. From the Home Screen or main menu, press the [+] or [-] button until Information appears on the top line of the LCD screen. 2.
Note Errors will show as “X X YY”. “YY” represents the specific error code, and “X X” represents non pertinent address codes. Additionally, errors range from 0 to -63, where 0 is the newest error and -63 is the oldest. Firmware Revision This option displays the revision of the firmware currently installed in the autoloader. Note The tape drive and autoloader firmware is a single image, but displays as three firmware numbers on the front panel. (An example is 5000 8000 0102.
4 Diagnostics and Troubleshooting Chapter Overview This chapter describes the following: Chapter 4 ■ Using HP Library & Tape Tools to Diagnose Problems on page 52 ■ Troubleshooting Installation Problems on page 53 ■ Troubleshooting Common Problems on page 55 ■ Autoloader Error Codes on page 66 Diagnostics and Troubleshooting 51
Using HP Library & Tape Tools to Diagnose Problems With HP Library & Tape Tools installed on the host server, you can do the following: ■ Identify all SCSI devices connected to your system. ■ View detailed configuration, identification, inventory, and drive information for the autoloader. ■ Easily update autoloader and drive firmware. ■ Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing the functionality of the autoloader.
Troubleshooting Installation Problems Problems encountered during the installation of the autoloader are usually caused by improper SCSI bus configuration, application software configuration errors, or by an incorrectly configured operating system.
To terminate the autoloader, locate the terminator in the accessories package and press it firmly into either of the two SCSI connectors on the rear panel of the autoloader. Secure the terminator by tightening the finger-screws until snug. The supplied terminator is “dual mode” and will work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses. A green LED on the terminator indicates that the unit is attached to a SCSI bus running in LVD mode.
Troubleshooting Common Problems This section includes information on troubleshooting common autoloader problems. If these procedures fail, contact your service representative for further assistance. Table 4 Troubleshooting Table Problem Solution Power Autoloader does not power on. No display messages appear. ■ Check all power cord connections. ■ Make sure the power switch on the front panel is in the ON position. ■ Make sure there is power to the outlet. Try another working outlet.
Table 4 Troubleshooting Table Problem Tape stuck in drive. Solution ■ Power cycle the autoloader, allow it to complete initialization (may take as long as 10 minutes), and then retry unloading the tape using the autoloader Operator’s Panel controls. ■ Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge. The backup software needs to cancel the reservation and any hold it has on the tape drive.
Table 4 Troubleshooting Table Problem Cannot write to or read from tape. Chapter 4 Solution ■ Make sure that the cartridge is write enabled (move the writeprotect switch to the enabled position). ■ Make sure that the cartridge is a DLTtapeIV that has not been written using an incompatible format. The drive can read, but not write a DLT 4000 formatted tape. ■ Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way.
Table 4 Troubleshooting Table Problem Solution SCSI ID Changed drive SCSI ID, but the host server does not recognize the new ID. ■ Make sure that all SCSI devices on the same bus have unique ID numbers. ■ If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are available. ■ Make sure that you cycle power on the autoloader after changing the SCSI ID. ■ Reboot the host server. ■ Check the network bandwidth from the host computer if you are backing up data over a network.
Table 4 Troubleshooting Table Problem Solution Cleaning Recurring cleaning message or media attention light. The Clean Drive LED is illuminated. Cannot load the cleaning cartridge. ■ Make sure you are using a DLT vs80 compatible cleaning cartridge. ■ Replace the existing cleaning cartridge with a new one. ■ If the Media Attention LED is cleared using a cleaning cartridge and then immediately reappears after a particular data cartridge is reloaded, that data cartridge might be contaminated.
Table 4 Troubleshooting Table Problem Media is rejected by the tape drive. Restore from tape NOT successful. Solution ■ You attempted to load media with an invalid format (DLT 7000 or DLT 8000), an improperly degaussed cartridge, an invalid cartridge type (DLTtape III or non-DLT1 cleaning cartridge), or the tape drive read/write head is dirty. The tape drive rejects the cartridge in these cases. If the cartridge format or cartridge type is invalid, replace the cartridge.
Table 4 Troubleshooting Table Problem Bad/defective/contaminated media Solution ■ If the Media Attention LED is cleared using a cleaning cartridge and then immediately reappears each time a particular cartridge is reloaded, and you have confirmed that the suspect cartridge is not an invalid cleaning cartridge (DLTtape III or nonDLT1), that cartridge should be suspected as being contaminated. — If this occurs, export the cartridge, clean the tape drive again and then load a known good cartridge.
Removing Stuck Cartridges If the autoloader experiences a severe mechanical problem or if you need to remove cartridges because of a power failure or other circumstance in which the autoloader is unable to export the cartridges in the carousel, follow these steps: Caution Contact your HP support representative if a cartridge is stuck in the drive. 1. Move the power switch on the front panel to the OFF position. You may need to use the tip of a pen or similar item to move the recessed power switch. 2.
5. Loosen the autoloader cover by removing the five screws on the back of the autoloader, and the screws on each side of the autoloader. Figure 15 Remove Indicated Back Cover Screws 6. Remove the top cover by lifting it from the back and easing it out from under the front panel display cover.
7. Remove the cartridge carrier that contains the tape you want to remove by lifting the carrier up and out of the autoloader. Note To remove the carrier directly in front of the mail slot, gently rotate the carousel counterclockwise by moving the belt or carriers until the carrier is no longer in front of the mail slot. 8. On each carrier, carefully pull the cartridge lock lever away from the carrier, allowing the cartridge to slide out of the carrier.
9. After removing the cartridges from the desired carriers, reinstall each carrier on the autoloader belt (see Figure 17). — Make sure that the rollers on the bottom of the carrier are aligned in the carrier tracks. — Make sure that the belt post beneath each carrier is inserted into the proper autoloader belt loop. Note Figure 17 There are unused loops on the belt. The proper belt loops have an extra bump on the outside of the loop. See Figure 17. Installing the Carrier 10.
Autoloader Error Codes If an error occurs during operation of the autoloader, the autoloader stops the current operation and displays an error code on the top line of the LCD screen. Unless otherwise noted in Table 5, attempt to resolve the error by cycling power on the autoloader and retrying the last operation. If the error persists, contact support personnel. Note When the error appears on the LCD screen, it will show as error “81”, for example.
Table 5 Error Codes Error Code Description Details 3 0 83 Inventory not valid. The cartridge inventory is not valid because of manual changes or previous fatal errors. Update the inventory using the Re-inventory option in the Configuration menu. See page 38 or power cycle. 3 0 84 Source empty. There is no cartridge in the location where a cartridge move was issued. 3 0 85 Destination full. The location where a cartridge move was issued already contains a cartridge.
Table 5 Error Codes Error Code Description Details 3 0 94 Cartridge unload error. A failure occurred while trying to unload a cartridge from the drive to its slot. 3 0 95 Import error. An error occurred while trying to import a data cartridge to a carousel slot. 3 0 96 Export error. An error occurred while trying to export a data cartridge from its carousel slot. Can be caused by an empty slot that is expected to be full. 3 0 A0 Carousel motion failure.
Table 5 Error Codes Error Code Description Details 3 0 B1 RAM error. Cycle power on the autoloader and attempt the operation again. If the error recurs, contact your technical support representative. 3 0 B2 NVRAM error. Cycle power on the autoloader and attempt the operation again. If the error recurs, contact your technical support representative. 3 0 B3 Controller timer failure. An unrecoverable failure has occurred in the mail controller timer circuit.
Diagnostics and Troubleshooting Chapter 4
Technical Specifications A Appendix Overview This appendix describes the following: Appendix A ■ Autoloader Specifications on page 72 ■ Environmental Specifications on page 73 ■ Tape Drive Specifications on page 74 ■ Media Specifications on page 75 Appendix Overview 71
Autoloader Specifications Table 6 Autoloader Specifications Characteristic Specification Height Packaged 205 mm (8.0 in) Unpackaged 84 mm (3.34 in) Width Packaged 600 mm (23.6 in) Unpackaged 419 mm (16.5 in) Depth Packaged 743 mm (29.2 in) Unpackaged 610 mm (24 in) Weight Packaged 11.35 kg (24.
Environmental Specifications Table 7 Environmental Specifications Characteristic Specification Temperature/humidity Operating 10º to 35º C Non-operating -40º to 60º C Recommended operating temperature 20º to 30º C Temperature shock immunity maximum rate of change 10º C per hour Operating 20% to 80% RH (non condensing) Non-operating 10% to 90% RH (non-condensing) Altitude Operating -152 to 9144 m Non-operating -152 to 9144 m Vibration (5-500 Hz) Appendix A Maximum acceleration to operat
Tape Drive Specifications Table 8 DLT vs80 Drive Specifications Description Read/write transfer rate: maximum sustained (DLT Type IV media) DLT1 (vs80) Non-compressed mode: 3.0 MB/second Compressed (2:1 typical): 6.
Media Specifications Table 9 Media Specifications Characteristic DLT1 formatted capacity DLT Type IV Media 40 GB (non-compressed 80 GB (2:1 typical compression) Basic description 0.5 inch (metal particle) Tape length 557 meters (1828 feet) Cartridge dimensions 10.4 x 10.4 x 2.5 cm (4.1 x 4.1 x 1.
Media Specifications Appendix A
Customer Support B Appendix Overview This appendix describes the following: Appendix B ■ Registering Your Product on page 78 ■ Service Options on page 79 ■ Contacting HP Customer Support on page 80 ■ Warranty Information on page 85 Appendix Overview 77
Registering Your Product Registering your product ensures fast and easy access to Hewlett-Packard Customer Support. ■ On our web site: http://www.register.hp.
Service Options HP service options upgrade the warranty on your tape autoloader. A wide range of warranty options are available to meet your business uptime needs. SupportPacks SupportPacks are available within 180 days of your purchase. If you choose to purchase one, your warranty will be upgraded. Once your warranty has expired, post-warranty SupportPacks are also available. Table 10 lists HP SupportPack service options.
Contacting HP Customer Support If your autoloader fails during the warranty period and the suggestions in the documentation do not solve the problem, you can receive support by doing the following: ■ Access HP Support on the World Wide Web at http://www.hp.
Backup Software Support While the autoloader product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors.
■ United States (970) 635-1500; Monday - Friday, 7 am - 5pm Mountain Time ■ Venezuela 800 47 888 (Caracas 207 8488) European Customer Support Centers Monday - Friday, 8:30 - 18:00 (C.E.T) Note 82 For the latest list of phone numbers for HP Customer Support, see http://www.hp.com/go/support. Phone charges may apply.
■ Netherlands + 31 (0) 20 606 8751 ■ Norway + 47 22 11 6299 ■ Portugal + 351 (0)1 318 00 65 ■ Spain + 34 902 321 123 ■ Sweden + 46 (0) 8 619 2170 ■ Switzerland + 41 (0) 848 80 11 11 ■ Turkey + 90 212 224 59 25 ■ United Kingdom + 44 (0) 171 512 52 02 Asia Pacific Customer Support Centers Note Appendix B For the latest list of phone numbers for HP Customer Support, see http://www.hp.com/go/support. Phone charges may apply.
■ Korea + 82 2 3270 0700 ■ Outside Seoul 080 999 0700 ■ Malaysia + 60 3 295 2566 ■ New Zealand + 64 9 356 6640 ■ Penang 1 300 88 00 28 ■ Philippines + 63 2 867 3551 ■ Singapore + 65 272 5300 ■ Taiwan + 886 2 717 0055 ■ Thailand + 66 2 661 4000 ■ Vietnam + 84 (0) 8 823 4530 Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office.
Warranty Information HP Products: HP StorageWorks vs80 1/8 Autoloader Duration of limited warranty: One year 1. HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HewlettPackard receives notice of such defects during the warranty period, Hewlett-Packard will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or likenew. 2.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
index A accessories 14 altitude specifications 73 Asia-Pacific telephone support 83 autoloader registration 78 autoloader accessories 14 autoloader installation 8 autoloader reset 40 autoloader test 48 B back panel 11 backup software SCSI host adapter support 21 bulk erasing 29, 56 C cable connection 19 cables SCSI 53 cartridge use 29 cartridges exporting 31 importing 30 loading 32 maintaining 35 unloading 33 write protecting 34 choosing a location 12 circular mode 43 cleaning drive 36 cleaning cartridg
I phone support 81 importing cartridges 30 information cycle count 49 event log 49 warranty 2 information, gathered before contacting support 80 installation cabling 19 driver 21 HBA 21 powering on 19 rack 16 software 21 troubleshooting 53 installation overview 8 installing the autoloader 8 ISV application 21 O L LEDs Clean Drive 26, 59 Error 26 Media Attention 26, 61 Ready/Activity 26 loading cartridges 32 location requirements 12 Logical Unit Numbers (LUNs) 9 M maintaining cartridges 35 media 29, 75
Tape Tools 21, 45 tapes 29 stuck 62 temperature and humidity specifications 73 test system 48 troubleshooting 53 troubleshooting table 55 typographical conventions 2 U unloading cartridges 33 unpacking the autoloader 13 using cartridges 29 V verifying the connection 21 vibration specifications 73 W warranty 2, 85 warranty options 79 write protecting tapes 34 89
