HP Photosmart Wireless B109 series Windows Help
HP Photosmart Wireless B109 series
1 HP Photosmart Wireless B109 series Help............................................................................3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network.........................................................................................5 Set up a USB connection.........................................................................................................10 3 Get to know the HP Photosmart Printer parts.................................................
14 Technical information Notice......................................................................................................................................101 Cartridge chip information......................................................................................................101 Specifications.........................................................................................................................102 Environmental product stewardship program...............................
HP Photosmart Wireless B109 series Help For information about the HP Photosmart, see: • • • • • • • • • • “Finish setting up the HP Photosmart” on page 5 “Get to know the HP Photosmart” on page 11 “How do I?” on page 13 “Print” on page 21 “Scan” on page 33 “Copy” on page 37 “Reprint photos” on page 41 “Save photos” on page 43 “Maintain the HP Photosmart” on page 45 “Technical information” on page 101 HP Photosmart Wireless B109 series Help HP Photosmart Wireless B109 series Help 1 3
Chapter 1 HP Photosmart Wireless B109 series Help 4 HP Photosmart Wireless B109 series Help
2 Finish setting up the HP Photosmart • • Add the HP Photosmart to a network Set up a USB connection Add the HP Photosmart to a network • • • “WiFi Protected Setup (WPS)” on page 5 “Wireless with a router (infrastructure network)” on page 6 “Wireless without a router (ad hoc connection)” on page 7 WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following: Finish setting up the HP Photosmart A wireless 802.
Chapter 2 Press button next to WPS. Press button next to PIN. The device displays a PIN. Enter the PIN on WPS-enabled router or other networking device. Press OK. b. Install software. NOTE: The product begins a timer for approximately two minutes in which the PIN needs to be entered on the networking device. 2. View the animation for this topic.
To connect the product 1. Insert the product Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you are prompted, connect the product to the computer using the USB setup cable included in the box. The product will attempt to connect to the network. If the connection fails, follow the prompts to correct the problem, and then try again. 3. When the setup is finished, you will be prompted to disconnect the USB cable and test the wireless network connection.
Chapter 2 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. Create a network profile for a Windows Vista or Windows XP computer using the directions below. NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card.
h. Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are not used. i. Click OK to close the Wireless network properties window, and then click OK again. j. Click OK again to close the Wireless Network Properties Connection window. To connect the product 1. Insert the product Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you are prompted, connect the product to the computer using the USB setup cable included in the box.
Chapter 2 4. On the Connection Type screen, select an appropriate option, and then click Next. The Searching screen appears as the Setup program searches for the product on the network. 5. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen appears. Select the product you want to connect. 6. Follow the prompts to install the software.
3 Get to know the HP Photosmart • • Printer parts Control panel features Printer parts • Front and top views of the HP Photosmart 1 Color graphics display (also referred to as the display) 2 Control panel 3 Photo light 4 Memory card slot for Memory Stick cards 5 Memory card slot for Secure Digital cards 6 On button 7 Paper tray 8 Paper tray extender (also referred to as the tray extender) 9 Glass 10 Lid-backing 11 Lid 12 Cartridge door 13 Cartridge access area 14 Model numbe
Chapter 3 16 Rear door 17 Rear USB port 18 Power connection (Use only with the power adapter supplied by HP.) Control panel features Figure 3-1 Control panel features 7 2. Get to know the HP Photosmart 12 1 Back: Returns to the previous screen. 2 Cancel: Stops the current operation, restores default settings, and clears the current photo selection. 3 OK: Selects a menu setting, value, or photo. 4 Scan: From the Home screen, opens the Scan Menu.
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 4 How do I? 14 How do I?
5 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes.
Chapter 5 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle, and dries quickly without smudging. ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Chapter 5 b. Load paper. Insert stack of photo paper into paper tray with short edge forward and print side down. Paper basics Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. Load full-size paper a. Lower paper tray. Slide paper-width guide outwards.
Paper basics b. Load paper. Insert stack of paper into paper tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide inward until it stops at edge of paper. 2. View the animation for this topic. Related topics “Information on paper” on page 19 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity.
Chapter 5 to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • • • • • • • • Paper basics 20 Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
6 Print “Print documents” on page 21 “Print photos” on page 22 “Print envelopes” on page 28 “Print on specialty media” on page 28 “Print a Web page” on page 29 Related topics • “Load media” on page 17 • “Recommended papers for photo printing” on page 15 • “Recommended papers for printing” on page 16 Print documents To print from a software application 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your software application, click Print. 3.
Chapter 6 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
6. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 7. Click the Features tab. 8. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 9. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
Chapter 6 Print photos from a memory card 1. Do one of the following: Print photo on small-size paper a. Load paper. Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray. b. Select project type. Press button next to Photo on Home screen. Press button next to Memory Card Print. c. Insert memory device.
d. Select photo. Press button next to Select. Press OK. Press button next to Prints to increase number of copies. e. Print photo. Press OK. Print photo on full-size paper a. Load paper. Load full-size photo paper in paper tray. Print b. Select project type. Press button next to Photo on Home screen. Press button next to Memory Card Print. c. Insert memory device.
Chapter 6 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required) d. Select photo. Press button next to Select. Press OK.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required) d. Select photo. Press button next to Select. Press OK.
Chapter 6 Related topics • “Recommended papers for photo printing” on page 15 • “Stop the current job” on page 99 Print envelopes With the HP Photosmart, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group of addresses on labels or envelopes 1. Print a test page on plain paper first. 2. Place the test page on top of the label sheet or envelope, and hold both up to the light. Check the spacing for each block of text.
8. In the Features area, select the Mirror Image check box. 9. Click OK, and then click Print or OK in the Print dialog box. NOTE: To prevent jams, manually feed the iron-on transfer sheets into the paper tray one sheet at a time. To print on transparencies 1. Load the transparency into the paper tray. 2. On the File menu in your software application, click Print. 3. Make sure you have selected the correct printer. 4. Click the button that opens the Properties dialog box.
Chapter 6 To print a Web page 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
Related topics “View the print resolution” on page 31 View the print resolution The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box.
Chapter 6 To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 6.
7 Scan • • • “Scan to a computer” on page 33 “Scan to a memory card” on page 34 “Scan and reprint photos” on page 41 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. Scan b. Load original print side down on right front corner of glass.
Chapter 7 c. Close lid. 2. Start scan. a. Press button next to Scan on Home screen. b. Press button next to Scan to PC. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. 3. View the animation for this topic. Related topics “Stop the current job” on page 99 Scan to a memory card To save a scan to a memory card 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass.
c. Close lid. 2. Select Scan. a. Press button next to Scan on Home screen. b. Press button next to Scan to Memory Card. 3. Insert memory device.
Chapter 7 Scan 36 Scan
8 Copy • • “Copy text or mixed documents” on page 37 “Copy photos (reprint)” on page 41 Copy text or mixed documents Copy Copy text or mixed documents 1. Do one of the following: Make a black and white copy a. Load paper. Load full-size paper in paper tray. b. Load original. Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid. Load original print side down on right front corner of glass.
Chapter 8 Copy Close lid. c. Select Copy. Press button next to Copy. Press button next to Black Copy. Press button next to Actual Size. Press button next to Copies to increase number of copies. d. Start copy. Press OK. Make a color copy a. Load paper. Load full-size paper in paper tray. b. Load original. Lift lid on product.
TIP: To make copies of thick originals, such as books, you can remove the lid. Copy Load original print side down on right front corner of glass. Close lid. c. Select Copy. Press button next to Copy. Press button next to Color Copy. Press button next to Actual Size. Press button next to Copies to increase number of copies. d. Start copy. Press OK. 2. View the animation for this topic.
Chapter 8 To set the number of copies from the control panel 1. Press the button next to Copy. 2. Select the copy type. 3. Press the button next to Copies to increase the number of copies.
Reprint photos To reprint an original photo 1. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray. 2. Select project type. a. Press button next to Photo on Home screen. b. Press button next to Photo Original Reprint. 3. Load original. a. Lift lid on product. Reprint photos 9 b. Load original print side down on right front corner of glass.
Chapter 9 Reprint photos c. Close lid. d. Press OK. 4. Reprint photo. a. Press OK. b. Press button next to Prints to increase number of copies. c. Press OK. 5. View the animation for this topic.
10 Save photos You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer. Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart.
Chapter 10 Save photos 44 Save photos
11 Maintain the HP Photosmart • • • • • Check the estimated ink levels Replace the cartridges Order ink supplies Cartridge warranty information Print and evaluate a print quality report Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 11 Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open cartridge access door. Wait for print carriage to move to center of product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging.
b. Twist orange cap to snap it off. A forceful twist may be required to remove cap. Maintain the HP Photosmart c. Match color icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door.
Chapter 11 4. Align cartridges. a. When prompted, press OK to print cartridge alignment page. b. Load page print side down on right front corner of glass, and then press OK to scan page. c. Remove alignment page and recycle or discard it. 5. View the animation for this topic.
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product. Print and evaluate a print quality report Print quality issues can occur for a variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP Photosmart.
Chapter 11 NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the color bars in the middle of the page. The bars should be solid, have sharp edges, and extend with uniform color all the way across the page.
◦ ◦ Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar. NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, refer to the following steps. ◦ If line 11 on the diagnostic page reads PHA TTOE = 0, align the printer.
Chapter 11 If the lines are jagged, align the printer, and then print this diagnostic page again. Figure 11-9 Alignment pattern - jagged lines NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly.
12 Solve a problem This section contains the following topics: HP support Setup troubleshooting Print troubleshooting Print quality troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors Solve a problem • • • • • • • • HP support • • HP support by phone Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language.
Chapter 12 [[[[[ Solve a problem • • • Serial number (located on the back or bottom of the product) Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit www.hp.com/support.
product to your computer before the software installation screen prompted you to do so, you must follow these steps: Solve a problem Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). For more information, see “Uninstall and reinstall the software” on page 59. 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software.
Chapter 12 Solve a problem • • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.
CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Solve a problem Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.
Chapter 12 Cause: The product might not have been turned on. If this did not solve the issue, try the next solution. Solution 2: Set your product as the default printer Solve a problem Solution: Check your computer documentation to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution.
The wrong measurements are showing in menus on the display Change the language setting. To set your language and country/region 1. Press the button next to Copy on the Home screen. The Copy Menu appears. 2. Press the top-right, middle-left, and bottom-left buttons in sequence. The Basic Settings menu appears. 3. Press the button next to Set Language. 4. Press the buttons next to the up arrow or down arrow icons on the display to scroll through the languages.
Chapter 12 4. Select HP Photosmart All-in-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 5. Restart your computer. Solve a problem NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.
Check cartridges Follow these steps. Step 1: Make sure you are using genuine HP ink cartridges Step 2: Check the ink levels Step 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Chapter 12 Step 2: Load the stack of paper correctly Solution: Remove the stack of paper from the paper tray, reload the paper, and then slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not leave unused photo paper in the paper tray. The paper might start to curl, which could reduce the quality of your printout. For best results, do not allow printed photos to stack up in the paper tray.
Step 2: Clean the printhead If the previous step did not resolve the issue, try cleaning the printhead. To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.
Chapter 12 Solve a problem To select a print speed or quality 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Print quality troubleshooting Use this section to solve these print quality problems: Photo printouts are hazy, blurry, or have inaccurate color Photo printouts are hazy, blurry, or have inaccurate color Solution: For best photo color quality, do not allow printouts to stack on top of photos in the paper tray. Cause: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in the photo.
Chapter 12 If this did not solve the issue, try the next solution. Step 3: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. Solve a problem If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera.
Solve a problem For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product. Cause: The product was not properly connected to the computer.
Chapter 12 as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: The scan document settings were incorrect. Solve a problem Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
• Resize to Fit is not working as expected Resize to Fit is not working as expected • • Solution 1: Scan, enlarge, and then print a copy Solution 2: Wipe the glass and the back of the document lid Solution 1: Scan, enlarge, and then print a copy Solution: Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model.
Chapter 12 • • • Scanner failure Improper shutdown Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Solve a problem Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Cause: Try making fewer copies at a time.
Solution 1: Install the HP Photosmart Software To install the product software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the setup instructions that came with the product. Cause: The HP Photosmart Software was not installed. If this did not solve the issue, try the next solution.
Chapter 12 • • • • • • Unreadable files. NN files could not be read Photos not found File not found Invalid file name Supported file types for the product File corrupted Solve a problem Error reading or writing the file Solution: Cause: Check to see if you have the right folder and file name. The product software could not open or save the file. Unreadable files. NN files could not be read Solution: Reinsert the memory card in the product.
Cause: There was not enough available memory on your computer to create a print preview file. Invalid file name Solution: Make sure that you are not using any invalid symbols in the file name. Solve a problem Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions.
Chapter 12 • • • • • • Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is damaged Card is not fully inserted Solve a problem Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications. This includes applications that run in the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer. Solve a problem Cause: The computer did not have enough memory.
Chapter 12 Cause: You had inserted the memory card backwards or upside down. Card is damaged Solve a problem Solution: Reformat your memory card in your camera or format your memory card in a computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card.
Ink is drying Solution: Leave the sheet in the paper tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry. Solve a problem Cause: Transparencies and some other media require a drying time that is longer than normal.
Chapter 12 Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: “Replace the cartridges” on page 46 Cause: The indicated ink cartridges were inserted into the wrong slots. Solve a problem General printer error Try the following solutions. • • Solution 1: Reset the product Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord.
If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see: “Order ink supplies” on page 48 “Replace the cartridges” on page 46 Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 12 Cause: The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Solve a problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solve a problem 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.
Chapter 12 CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). Solve a problem 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution.
Solve a problem Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door locks into place. The print carriage moves to the center of the product.
Chapter 12 Solve a problem 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead.
Solve a problem 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge.
Chapter 12 Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Solve a problem Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage.
If this did not solve the issue, try the next solution. Solution 2: Make sure the ink cartridges are installed correctly To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3.
Chapter 12 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. Solve a problem 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.
Solve a problem 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 12 HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. Solve a problem If you believe you purchased genuine HP ink cartridges, go to: www.hp.
Previously used genuine HP cartridge To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5.
Chapter 12 Solve a problem 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
Chapter 12 Solve a problem b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product.
9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Errors 95 Solve a problem c.
Chapter 12 11. Close the ink cartridge door. Solve a problem Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Cause: The product was turned off improperly. Errors 97 Solve a problem 5. Click Clean the printhead. 6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.
Chapter 12 Solve a problem 98 Solve a problem
13 Stop the current job Stop the current job To stop a current job from the product ▲ Press Cancel on the control panel. If the current job does not stop, press Cancel again. It can take a few moments for the current job to be cancelled.
Chapter 13 Stop the current job 100 Stop the current job
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 14 To disable the usage information function 1. Press the button next to Copy on the Home screen. The Copy Menu appears. 2. Press the top-right, middle-left, and bottom-left buttons in sequence. 3. Press the button next to Acumen Opt-Out. 4. Press OK. NOTE: To re-enable the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information.
NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Print speeds vary according to the complexity of the document • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Scan specifications • Image editor included • Twain-compliant software interface • Resolution: up to 1200 x 2400 ppi optical; 19200 ppi enhanced (software) For more information about ppi resolution, see the scanner software.
Chapter 14 • Battery disposal in the Netherlands • Battery disposal in Taiwan • Attention California users • EU battery directive Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental initiatives. www.hp.
Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Chapter 14 Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.
Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Chapter 14 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Technical information Notice to users in Korea Regulatory notices 109
Chapter 14 HP Photosmart Wireless B109 series declaration of conformity Technical information Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: 110 • • Exposure to radio frequency radiation Notice to users in Brazil • Notice to users in Canada Technical information
• European Union regulatory notice • Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
Chapter 14 European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Technical information Notice to users in Taiwan Regulatory wireless statements 113
Chapter 14 Technical information 114 Technical information
Index memory cards 74 reading or writing file 72 10 x 15 cm photo paper specifications 102 A after the support period 54 B buttons, control panel 12 C F file invalid name 73 supported formats 73 unreadable 72 firmware revision mismatch 70 fit to page fails 69 connection problems HP All-in-One will not turn on 55 connection types supported printer sharing 10 control panel buttons 12 features 12 copy fit to page fails 69 specifications 103 troubleshooting 68 crop fails 74 customer support warranty 54 I
R recycle ink cartridges 104 regulatory notices regulatory model identification number 108 wireless statements 110 reinstall software 59 reports diagnostic 49 print quality 49 S scan crop incorrect 67 fails 70 scan specifications 103 text appears as dotted lines 67 text format incorrect 67 text incorrect 68 troubleshooting 67 security network, WEP key 8, 9 troubleshoot 8 software installation reinstall 59 uninstall 59 system requirements 102 T technical information copy specifications 103 environmental sp
