HP Photosmart B109 series
1 HP Photosmart B109 series Help............................................................................................3 2 Get to know the HP Photosmart Printer parts................................................................................................................................5 Control panel features................................................................................................................6 3 How do I?...........................................................
Environmental product stewardship program.........................................................................101 Regulatory notices..................................................................................................................106 Index............................................................................................................................................
HP Photosmart B109 series Help For information about the HP Photosmart, see: • • • • • • • • • “Get to know the HP Photosmart” on page 5 “How do I?” on page 7 “Print” on page 15 “Scan” on page 29 “Copy” on page 33 “Reprint photos” on page 39 “Save photos” on page 41 “Maintain the HP Photosmart” on page 43 “Technical information” on page 99 HP Photosmart B109 series Help 1 HP Photosmart B109 series Help 3
Chapter 1 HP Photosmart B109 series Help 4 HP Photosmart B109 series Help
2 Get to know the HP Photosmart • • Printer parts Control panel features Printer parts Front and top views of the HP Photosmart 1 Color graphics display (also referred to as the display) 2 Control panel 3 Photo light 4 Memory card slot for Memory Stick cards 5 Memory card slot for Secure Digital and xD cards 6 On button 7 Paper tray 8 Paper tray extender (also referred to as the tray extender) 9 Glass 10 Lid-backing 11 Lid 12 Cartridge door 13 Cartridge access area 14 Model nu
Chapter 2 • Rear view of the HP Photosmart 16 Rear door 17 Rear USB port 18 Power connection (Use only with the power adapter supplied by HP.) Control panel features Figure 2-1 Control panel features Get to know the HP Photosmart 2. 6 1 Back: Returns to the previous screen. 2 Cancel: Stops the current operation, restores default settings, and clears the current photo selection. 3 OK: Selects a menu setting, value, or photo. 4 Scan: From the Home screen, opens the Scan Menu.
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 3 How do I? 8 How do I?
4 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes.
Chapter 4 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. Paper basics HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart.
Chapter 4 Load media 1. Do one of the following: Paper basics Load small-size paper a. Lower paper tray. ❑ Slide paper-width guide outwards. b. Load paper. ❑ Insert stack of photo paper into paper tray with short edge forward and print side down.
❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Paper basics ❑ Slide paper-width guide inward until it stops at edge of paper. Load full-size paper a. Lower paper tray. ❑ Slide paper-width guide outwards. b. Load paper. ❑ Insert stack of paper into paper tray with short edge forward and print side down.
Chapter 4 ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. Paper basics 2. View the animation for this topic. Related topics “Information on paper” on page 14 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results.
5 Print “Print documents” on page 15 “Print photos” on page 16 “Print envelopes” on page 22 “Print on specialty media” on page 23 Print “Print a Web page” on page 24 Related topics • “Load media” on page 12 • “Recommended papers for photo printing” on page 9 • “Recommended papers for printing” on page 10 Print documents Most print settings are automatically handled by the software application.
Chapter 5 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
6. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 7. Click the Features tab. 8. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 9. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
Chapter 5 Print photos from a memory card 1. Do one of the following: Print photo on small-size paper a. Load paper. ❑ Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray. b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Memory Card Print. c. Insert memory device.
d. Select photo. ❑ Press button next to Select. ❑ Press OK. ❑ Press button next to Prints to increase number of copies. e. Print photo. ❑ Press OK. Print photo on full-size paper a. Load paper. ❑ Load full-size photo paper in paper tray. Print b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Memory Card Print.
Chapter 5 c. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card d.
Print passport photos a. Load paper. ❑ Load full-size photo paper in paper tray. Print b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Passport Photo Print. c. Insert memory device.
Chapter 5 d. Select photo. ❑ Press button next to Select. ❑ Press OK. ❑ Press button next to Prints to increase number of copies. e. Print photo. ❑ Press OK. 2. View the animation for this topic Related topics • “Recommended papers for photo printing” on page 9 • “Stop the current job” on page 97 Print envelopes With the HP Photosmart, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. Print To print a group of addresses on labels or envelopes 1.
Print on specialty media To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6.
Chapter 5 • • “Set the default print settings” on page 26 “Stop the current job” on page 97 Print a Web page You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Features area, select the Enable maximum dpi setting check box. 7. Click the Features tab. 8. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 9. In the Print Quality drop-down list, click Maximum dpi.
Chapter 5 Use the Printing Shortcuts tab for the following print tasks: • • • • • • • General Everyday Printing: Print documents quickly. Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers. Paper-saving Printing: Print two-sided documents with mutliple pages on same sheet to reduce paper usage. Photo Printing–With White Borders: Print a photo with a white border around the edges.
Print To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK.
Chapter 5 Print 28 Print
6 Scan • • • “Scan to a computer” on page 29 “Scan to a memory card” on page 30 “Scan and reprint photos” on page 39 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. Scan b. Load original print side down on right front corner of glass.
Chapter 6 c. Close lid. 2. Start scan. a. Press button next to Scan on Home screen. b. Press button next to Scan to PC. 3. View the animation for this topic. Related topics “Stop the current job” on page 97 Scan to a memory card To save a scan to a memory card 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass.
c. Close lid. 2. Select Scan. a. Press button next to Scan on Home screen. b. Press button next to Scan to Memory Card. 3. Insert memory device.
Chapter 6 Scan 32 Scan
Copy • • “Copy text or mixed documents” on page 34 “Copy photos (reprint)” on page 39 Copy 7 Copy 33
Chapter 7 Copy text or mixed documents Copy text or mixed documents 1. Do one of the following: Make a black and white copy a. Load paper. ❑ Load full-size paper in paper tray. b. Load original. ❑ Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid. ❑ Load original print side down on right front corner of glass.
Copy ❑ Close lid. c. Select Copy. ❑ Press button next to Copy. ❑ Press button next to Black Copy. ❑ Press button next to Actual Size. ❑ Press button next to Copies to increase number of copies. d. Start copy. ❑ Press OK.
Chapter 7 Make a color copy a. Load paper. ❑ Load full-size paper in paper tray. b. Load original. ❑ Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid. ❑ Load original print side down on right front corner of glass.
❑ Close lid. c. Select Copy. ❑ Press button next to Copy. ❑ Press button next to Color Copy. ❑ Press button next to Actual Size. ❑ Press button next to Copies to increase number of copies. d. Start copy. ❑ Press OK. 2. View the animation for this topic. Related topics • “Change the copy settings” on page 37 • “Stop the current job” on page 97 Change the copy settings To set the paper size from the control panel 1. Press the button next to Copy. 2. Select the copy type. 3. Press the button next to 8.
Chapter 7 Copy 38 Copy
Reprint photos To reprint an original photo 1. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray. Reprint photos 8 2. Select project type. a. Press button next to Photo on Home screen. b. Press button next to Photo Original Reprint. 3. Load original. a. Lift lid on product.
Chapter 8 b. Load original print side down on right front corner of glass. Reprint photos c. Close lid. d. Press OK. 4. Reprint photo. a. Press OK. b. Press button next to Prints to increase number of copies. c. Press OK. 5. View the animation for this topic.
Save photos You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer. Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart.
Chapter 9 Save photos 42 Save photos
10 Maintain the HP Photosmart • • • • • Check the estimated ink levels Replace the cartridges Order ink supplies Cartridge warranty information Print and evaluate a print quality report Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 10 Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open cartridge access door. Wait for print carriage to move to center of product. b. Press tab on cartridge, then remove it from slot.
3. Insert new cartridge. a. Remove cartridge from packaging. Maintain the HP Photosmart b. Twist orange cap to snap it off. A forceful twist may be required to remove cap. c. Match color icons, then slide cartridge into slot until it clicks into place.
Chapter 10 d. Close cartridge door. 4. Align cartridges. a. When prompted, press OK to print cartridge alignment page. b. Load page print side down on right front corner of glass, and then press OK to scan page. c. Remove alignment page and recycle or discard it. 5. View the animation for this topic.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product. Print and evaluate a print quality report Print quality issues can occur for a variety of reasons.
Chapter 10 To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Check if the cartridge corresponding to the streaked bar has the orange tab removed. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar.
Chapter 10 • If the text is smeared, check if the paper is curled, clean the printhead, and then print this diagnostic page again. Figure 10-7 Sample text area - streaks or smears 4. Look at the alignment pattern above the color bars. The lines should be straight and sharp. Figure 10-8 Alignment pattern - expected result If the lines are jagged, align the printer, and then print this diagnostic page again.
11 Solve a problem This section contains the following topics: • • • • • • • • HP support Setup troubleshooting Print troubleshooting Print quality troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors HP support • • HP support by phone Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language.
Chapter 11 Placing a call Call HP support while you are in front of the computer and the product.
Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the product software is installed on the computer. If you connected the product to your computer before the software installation screen prompted you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2.
Chapter 11 Solution 1: Check the power cord Solution: • Make sure you are using the power cord that came with the product. • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. • • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.
Solution 3: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Go to: www.hp.com/support.
Chapter 11 Solution 1: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.
The wrong measurements are showing in menus on the display Solution: Change the language setting. To set your language and country/region 1. Press the button next to Copy on the Home screen. The Copy Menu appears. 2. Press the top-right, middle-left, and bottom-left buttons in sequence. The Basic Settings menu appears. 3. Press the button next to Set Language. 4. Press the buttons next to the up arrow or down arrow icons on the display to scroll through the languages.
Chapter 11 4. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.
Check cartridges Follow these steps. • • Step 1: Make sure you are using genuine HP ink cartridges Step 2: Check the ink levels Step 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Chapter 11 Step 2: Load the stack of paper correctly Solution: Remove the stack of paper from the paper tray, reload the paper, and then slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not leave unused photo paper in the paper tray. The paper might start to curl, which could reduce the quality of your printout. For best results, do not allow printed photos to stack up in the paper tray.
Step 2: Clean the printhead Solution: If the previous step did not resolve the issue, try cleaning the printhead. To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box.
Chapter 11 To select a print speed or quality 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded.
Print quality troubleshooting Use this section to solve these print quality problems: • Photo printouts are hazy, blurry, or have inaccurate color Photo printouts are hazy, blurry, or have inaccurate color Solution: For best photo color quality, do not allow printouts to stack on top of photos in the paper tray. Cause: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in the photo.
Chapter 11 If this did not solve the issue, try the next solution. Step 3: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card.
sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product. Cause: The product was not properly connected to the computer.
Chapter 11 Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: The scan document settings were incorrect.
Copy troubleshooting Use this section to solve these copy problems: • Resize to Fit is not working as expected Resize to Fit is not working as expected Try the following solutions. • • Solution 1: Scan, enlarge, and then print a copy Solution 2: Wipe the glass and the back of the document lid Solution 1: Scan, enlarge, and then print a copy Solution: Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model.
Chapter 11 Product messages The following is a list of product-related error messages: • • • • • Firmware revision mismatch Memory is full Scanner failure Improper shutdown Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Solution 1: Install the HP Photosmart Software Solution: Install the product software that came with the product. If it is installed, restart your computer. To install the product software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the setup instructions that came with the product. Cause: The HP Photosmart Software was not installed.
Chapter 11 • • • • File not found Invalid file name Supported file types for the product File corrupted Error reading or writing the file Solution: Cause: Check to see if you have the right folder and file name. The product software could not open or save the file. Unreadable files. NN files could not be read Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera.
Cause: There was not enough available memory on your computer to create a print preview file. Invalid file name Solution: Make sure that you are not using any invalid symbols in the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.
Chapter 11 • • • • • • Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is damaged Card is not fully inserted Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications. This includes applications that run in the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer. Cause: The computer did not have enough memory.
Chapter 11 Cause: You had inserted the memory card backwards or upside down. Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer.
Ink is drying Solution: Leave the sheet in the paper tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry. Cause: Transparencies and some other media require a drying time that is longer than normal.
Chapter 11 Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: “Replace the cartridges” on page 44 Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Try the following solutions. • • Solution 1: Reset the product Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord.
If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see: • • “Order ink supplies” on page 46 “Replace the cartridges” on page 44 Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 11 Cause: The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. Solve a problem 6.
Chapter 11 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12.
in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2.
Chapter 11 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6.
8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge.
Chapter 11 Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage.
If this did not solve the issue, try the next solution. Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product.
Chapter 11 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.
11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 11 HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.
Previously used genuine HP cartridge Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box.
Chapter 11 Reinstall the printhead. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops.
5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
Chapter 11 To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles.
7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8.
Chapter 11 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Problem with printer preparation Solution: Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock failed and the product was not able to service the printhead as scheduled. Try cleaning the printhead to see if that improves the quality. To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3.
Chapter 11 Solve a problem 96 Solve a problem
12 Stop the current job Stop the current job Stop the current job To stop a current job from the product ▲ Press Cancel on the control panel. If the current job does not stop, press Cancel again. It can take a few moments for the current job to be cancelled.
Chapter 12 Stop the current job 98 Stop the current job
13 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 13 3. Press the button next to Acumen Opt-Out. 4. Press OK. NOTE: To re-enable the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support.
Print specifications • Print speeds vary according to the complexity of the document • Panorama-size printing • • Method: drop-on-demand thermal inkjet Language: PCL3 GUI Scan specifications • Image editor included • Twain-compliant software interface • Resolution: up to 1200 x 2400 ppi optical; 19200 ppi enhanced (software) For more information about ppi resolution, see the scanner software. • Color: 48-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: 21.6 x 29.
Chapter 13 • Attention California users • EU battery directive Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental initiatives. www.hp.
Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Chapter 13 Toxic and hazardous substance table Technical information Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.
Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Chapter 13 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Technical information Notice to users in Korea Regulatory notices 107
Chapter 13 HP Photosmart B109 series declaration of conformity Technical information 108 Technical information
Symbols/Numerics F P 10 x 15 cm photo paper specifications 100 file labels specifications 100 legal paper specifications 100 letter paper specifications 100 paper recommended types 10 specifications 100 tips 14 phone support 51 phone support period period for support 51 photo paper recommended types 9 specifications 100 photos missing 70 print diagnostic page 47 print quality report 47 specifications 101 troubleshooting 58 Web pages 24 print quality report 47 print settings print quality 63 printhead
scan specifications 101 text appears as dotted lines 65 text format incorrect 66 text incorrect 66 troubleshooting 65 software installation reinstall 57 uninstall 57 system requirements 100 T technical information copy specifications 101 environmental specifications 100 paper specifications 100 print specifications 101 scan specifications 101 system requirements 100 text dotted lines on scan 65 incorrect format on scan 66 incorrect or missing on scan 66 transparencies specifications 100 troubleshoot incorr
