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HP Compaq Business Desktops and

Microsoft Windows XP Service Pack 2

Introduction ................................................................................................................................... 2

List of Tested Systems........ .................................... ........................ ........................ ........................ ...2

Installation Tips for Service Pack 2..................................................................................................3

Windows Firewall....................................................................................................................3

Active X .................................................................................................................................3

Known Anomalies .......................................................................................................................4

Microsoft Updates in Windows XP SP2 ......................................................................................... 11

HP Installation Guide for Windows XP SP2 .................................................................................... 11

Frequ ently ask ed questi ons.............................................................................................................12

Refe rences...................................................................................................................................13

Summary of content (13 pages)

PAGE 1
HP Compaq Business Desktops and Microsoft Windows XP Service Pack 2 Introduction ................................................................................................................................... 2 List of Tested Systems....................................................................................................................... 2 Installation Tips for Service Pack 2..................................................................................................
PAGE 2
Introduction HP is committed to supporting our customers operating system needs and recognizes the importance of maintaining software image and hardware component stability and consistency across the HP business desktop product lines. As new operating systems and service packs are introduced, HP engineering teams perform testing to verify compatibility on HP products. This allows our customers to choose the operating system and service pack which best suits their computing environment.
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Installation Tips for Service Pack 2 When installing Service Pack 2, HP recommends the following considerations be made: · To ensure that Symantec s Norton Antivirus works properly with Windows Firewall in SP2, please run NAV s LiveUpdate to receive all the latest definitions and updates. If you are running Norton Antivirus, version 2002 or earlier, we strongly recommend you upgrade to the latest version. · T.V. Media (TvMedia.
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Known Anomalies After Upgrading, Restarts Cause a Blue Screen for winsrv.dll Anomaly: After upgrading to XP SP2, restarting the system results in a Blue Screen. Description: After upgrading to XP SP2, restarting the system results in a Blue Screen. This will occur if T.V. Media (TvMedia.tvmbho) from Total Velocity Corporation is installed and the system is running XP SP2. There may be additional performance problems when XP SP2 is used with T.V. Media as well.
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If XP SP2 is already installed, Recovery Console can only be installed from a Full Retail CD for SP2 (not the Upgrade Only CD). Cannot Change Video Resolution in Safe Mode Anomaly: User cannot change video resolution in Safe Mode on Evo D510 e-pc. Description: On a Compaq Evo D510 e-pc, the user will be unable to change the video resolution in Safe Mode. There is no known workaround. Microsoft will be releasing a Knowledge Base article for this issue.
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Anomaly: The Guest account cannot open Help and Support. Description: As part of the new security in XP SP2, several services do not run under the Guest account, including Helpsvc which is required for Help and Support. For this reason, the Guest account can no longer open Help and Support. Systems Affected: All Systems. Resolution: If a user will require use of Help and Support, and Administrator should create a limited account for that user. Otherwise, there is no workaround for this issue.
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Resolution: At the logon screen, press the Shift key several times to unlock the key. To prevent future locks, when sending the system to Hibernate release the Shift key as soon as the option to Hibernate has been clicked. USB Keyboard/Mouse No Longer Wake System from Standby Anomaly: USB Keyboard/Mouse no longer wakes system from Standby. Description: After an upgrade to XP SP2, the Power Management options for USB Keyboards and Mice may be cleared.
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Resolution: For NAV versions 3.0 and newer, run Live Update to receive the latest updates from Symantec, and follow the directions on your screen. You may need to run Live Update two or three times to be sure all updates have been downloaded. For older versions, you may safely ignore the error message if you regularly check NAV s status manually. You may also turn off the notification from the Security Center side menu option Change the way Security Center alerts me if desired.
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Description: If Norton Antivirus 2004 is installed on an XP SP2 system, the system will hang while booting into Debug mode via the F8 menu. Systems Affected: All systems running Norton Antivirus 2004. Resolution: There is no fix for this issue. Debug mode cannot be run while Norton Antivirus 2004 is installed on the system.
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Resolution: Use a PS/2 or USB input device (mouse or keyboard) to step through the Bluetooth device detection process for the new device. A previously detected Bluetooth keyboard or mouse may also be used. Remote Desktop Cannot Connect to SP2 System Using its Computer Name Anomaly: Remote Desktop Connection will not connect to an XP SP2 computer using its Computer Name.
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Description: After upgrading to XP SP2, running Microsoft Interactive Training will always cause an error that states the file swflash.ocx is missing. After the error box is closed, the Microsoft Interactive Training module will continue to load and functions correctly. This error will occur on all languages except English and Japanese. Microsoft will be releasing a Knowledge Base article for this issue. Systems Affected: All Commercial HP Client PCs Resolution: This error can be safely ignored.
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No ROM BIOS changes are needed for Windows XP Service Pack 2 at this time. However, if you choose to update your BIOS to the latest available ROM, follow these steps: 1. Start your system using the current operating system. 2. Check for Current BIOS using Computer Setup. 3. Cross check the revision described in the previous step with the release listed on the HP Web site for your computer model and system BIOS. 4. Download the newer version and follow the instructions to install the new System ROM BIOS.
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Q: Do I need to reinstall the Service Pack if I change system drivers? A: No, unlike Windows NT you do not need to reinstall the service pack after changing system drivers or network protocols. References List of Fixes in Windows XP Service Pack 2 (SP2) · http://support.microsoft.com/default.aspx?scid=kb;[LN];811113 List of programs that may stop working after upgrade to Windows XP Service Pack 2 · http://support.microsoft.com/default.