HP Color LaserJet CM2320 MFP Series User Guide
HP Color LaserJet CM2320 MFP Series User Guide
Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Product features ................................................................................................................................... 3 Product walkaround .............................................................................................................................. 4 Front view ...................
Priority for print settings for Macintosh .............................................................................. 36 Change printer-driver settings for Macintosh ..................................................................... 36 Software installation types for Macintosh .......................................................................... 37 Remove software from Macintosh operating systems ....................................................... 37 Supported utilities for Macintosh ........
Obtain support and product-status information .................................................................. 70 Set advanced printing options ........................................................................................... 70 Change print-quality settings .............................................................................................................. 71 Print edge-to-edge originals ..................................................................................................
Cancel scan ..................................................................................................................... 106 Scan settings .................................................................................................................................... 107 Scan file format ................................................................................................................ 107 Scanner resolution and color ................................................................
Fax ................................................................................................................................... 172 Help ................................................................................................................................. 174 System Settings ............................................................................................................... 176 Print Settings ......................................................................................
Order parts, accessories, and supplies ............................................................................................ 246 Order directly from HP ..................................................................................................... 246 Order through service or support providers ..................................................................... 246 Order directly through the HP ToolboxFX software ......................................................... 246 Part numbers ......
Country/region specific statements .................................................................................................. 266 Laser safety ..................................................................................................................... 266 Canadian DOC regulations .............................................................................................. 266 VCCI statement (Japan) ............................................................................................
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1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround 1
Product comparison The product is available in the following configurations. HP Color LaserJet CM2320 MFP HP Color LaserJet CM2320 MFP Fax Model HP Color LaserJet CM2320 MFP Memory-Card Model ● Prints letter-size pages at speeds up to 20 pages per minute (ppm) and A4-size pages at speeds up to 19 ppm. HP Color LaserJet CM2320 MFP, plus: HP Color LaserJet CM2320 MFP Fax Model, plus: PCL 6 printer drivers and HP postscript level 2 emulation.
Product features Performance ● Prints up to 20 ppm (letter) or 19 ppm (A4). Print quality ● 1,200 dots per inch (dpi) with Image REt 2400 text and graphics. ● Adjustable settings to optimize print quality. ● The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics. Fax (HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model only) ● Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax/tel, and delayed-fax features.
Product walkaround Front view 4 1 Optional tray 3 (standard on the HP Color LaserJet CM2320 MFP Memory-Card Model) 2 Tray 2 3 Tray 1 4 Print-cartridge door latch 5 Top (face-down) output bin 6 Control panel 7 Automatic document feeder (ADF) input tray 8 Automatic document feeder (ADF) output bin 9 Memory card slots (HP Color LaserJet CM2320 MFP Memory-Card Model only) 10 Power switch Chapter 1 Product basics ENWW
Back view ENWW 11 Power connector 12 DIMM door (for adding additional memory) 13 Hi-Speed USB 2.0 port and network port.
Interface ports 6 1 Fax ports (HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model only) 2 Network port 3 Hi-Speed USB 2.
2 ENWW Control panel ● HP Color LaserJet CM2320 control panel ● HP Color LaserJet CM2320 MFP Fax Model and HP Color LaserJet CM2320 MFP Memory-Card Model control panel ● Control-panel menus 7
HP Color LaserJet CM2320 control panel 1 Liquid Crystal Display 2 OK button and navigation arrows. Use these buttons to select and confirm menu choices. Cancel button. Use this button to cancel the current menu selection. Setup button. Access the main Setup menu. Back button. Go back to the previous menu. 3 Copy Menu button. Access the Copy menu. Start Copy Black button. Perform a black and white copy operation. Start Copy Color button. Perform a color copy operation. 4 Scan Menu button.
HP Color LaserJet CM2320 MFP Fax Model and HP Color LaserJet CM2320 MFP Memory-Card Model control panel . . ? 1 Speed dials. 4 speed dial buttons and one shift button to support up to 8 speed dials. 2 Fax Menu button. Access the fax menu. Start Fax button. Initiate a fax from the control panel. 3 Alphanumeric buttons. Use the alphanumeric buttons to type data into the product control-panel display and dial telephone numbers for faxing. 4 OK button and navigation arrows.
Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Setup. NOTE: To access the function specific menus press Fax Menu Copy Menu Scan Menu or Photo Menu. 2. Use the arrow buttons to navigate the listings. ● Press OK to select the appropriate option. ● Press Cancel to cancel an action or return to the Ready state.
Table 2-1 Copy setup menu (continued) Menu item Sub-menu item Description Default Collation On Sets the default collation option. Off Default number of copies (Range: 1-99) Sets the default number of copies. Default Reduce/Enlarge Original=100% Sets the default percentage to reduce or enlarge a copied document.
Table 2-1 Copy setup menu (continued) Menu item Sub-menu item Description Advanced Color Copy Enables or disables the color copy button. Lightness The default light/dark setting for copies. Possible values range from 1 to 11 with 6 being the default (no change) value. Contrast The default contrast setting for copies. Possible values range from 1 to 11 with 6 being the default (no change) value. Sharpen The default sharpen setting for copies.
Table 2-2 Reports menu (continued) Menu Item Sub-menu item Sub-menu item Description PCL font list Prints a list of all installed PCL 5 fonts. PS font list Prints a list of all installed PS fonts. PCL6 font list Prints a list of all installed PCL 6 fonts.
Table 2-4 Fax setup menu (fax models only) (continued) Menu Item Sub-menu item Sub-menu item Description Basic setup Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Fax Header Your fax number Sets the identifying information that is sent to the receiving product. Company name Answer mode Automatic Sets the type of answer mode.
Table 2-4 Fax setup menu (fax models only) (continued) Menu Item Sub-menu item Sub-menu item Description Advanced setup Default Fax Resolution Standard Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Fine Superfine Photo Default lighter/ darker Fit to page Sets the darkness of outgoing faxes.
Table 2-4 Fax setup menu (fax models only) (continued) Menu Item Sub-menu item Sub-menu item Description Advanced setup Detect dial tone On Sets whether the product should check for a dial tone before sending a fax. Off Billing codes On Off Extension Phone On Off Stamp faxes On Off Private receive On Off Fax Number Confirmation On Enables the use of billing codes when set to On. A prompt will appear that asks you to enter the billing code for an outgoing fax.
Table 2-5 System setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Paper setup Default paper size Letter Sets the size for printing internal reports or any print job that does not specify a size. A4 Legal Default paper type Lists available media types. Sets the type for printing internal reports or any print job that does not specify a type. Tray 1 Paper type Sets the default size and type for tray 1.
Table 2-5 System setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Volume Settings (photo card models only) Alarm volume Soft Sets the volume levels for the product. Ring volume Medium Key-press volume Loud Phone line volume Off Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Product security On Sets the product-security feature.
Table 2-6 Service menu (continued) Menu item Sub-menu item Sub-menu item Description on printed output. The cleaning process removes dust and excess toner from the paper path. When selected, the product prompts you to load plain Letter or A4 paper in tray 1. Press OK to begin the cleaning process. Wait until the process completes. Discard the page that prints. PowerSave Time Off Specify the amount of idle time before the product enters sleep mode.
Table 2-7 Network configuration menu (continued) Menu item Sub-menu item Description As each address is completed, the product prompts for address confirmation before moving to the next one. After all three addresses are set, the product automatically restarts. Memory Card (memory card products only) On Enables or disables the use of the memory card slots. Off Auto crossover On Enable or disable the use of a standard 10/100 network cable when the product is directly connected to a PC.
Table 2-8 Fax Menu Menu item Sub-menu item Send Send a fax Send a fax. On screen prompts guide the process. Redial Redial the last fax number and resend. Send fax later Allows a fax to be sent at a later time and date. Fax Job status Displays pending fax jobs, and allows you to cancel pending fax jobs. Fax Resolution Sub-menu item Standard Fine Superfine Description Temporarily change the resolution of outgoing faxes. The resolution resets to default after 2 minutes of idle fax scan time.
Table 2-8 Fax Menu (continued) Menu item Sub-menu item Sub-menu item Phone Book Select an entry Select an individual or group dial entry for faxing. Individual Setup Edits the fax phone book speed dials and group-dial entries. The product supports up to 120 phone book entries, which can be either individual or group entries. Group setup Delete entry 22 Chapter 2 Control panel Description Delete a specific phone book entry.
Table 2-8 Fax Menu (continued) Menu item Sub-menu item Sub-menu item Description Fax Reports Fax Confirmation Never Sets whether or not the product prints a confirmation report after a successful sending or receiving job. Every fax Send fax only Receive fax Include first page On Off Fax Error Report Every error Send Error Receive Error Sets whether or not the product includes a thumbnail image of the first page of the fax on the report.
Table 2-9 Photo Menu (continued) Menu item Sub-menu item Easy Print Individual photo Sub-menu item Description Print photos quickly from the memory card by selecting the numbers of the photos you want to print. All photos (#-#) A range of photos Custom Thumbnail Fast Print thumbnails of photos from the memory card (30 per page).
Table 2-10 Copy Menu (continued) Menu item Sub-menu item Sub-menu item Light/Dark Options Specify the contrast of the copy. Optimize Select settings to optimize the copy print quality. Copy Paper Specify the paper type for the copies. Multi-Page Copy Copy multiple pages. Copy Collation Specify the copy collation Tray Select Select the tray to copy from. Copy 2-Sided Copy multiple sides and print duplex. Copy Draft Image Adjustment Description Specify the print quality for copies.
26 Chapter 2 Control panel ENWW
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Software installation types for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 27
Supported operating systems for Windows The product supports the following Windows operating systems: Full software installation Print and scan driver ● Windows XP (32-bit) ● Windows XP (64 bit) ● Windows Vista (32-bit and 64-bit) ● Windows 2000 ● Windows 2003 Server (32-bit and 64-bit) Supported printer drivers for Windows NOTE: The PCL 5 UPD and HP postscript level 3 emulation drivers are only available on the HP support website: www.hp.
UPD installation modes Traditional mode Dynamic mode ENWW ● Use this mode if you are installing the driver from a CD for a single computer. ● When installed with this mode, UPD operates like traditional printer drivers. ● If you use this mode, you must install UPD separately for each computer. ● Use this mode if you are installing the driver for a mobile computer, so you can discover and print to HP products in any location. ● Use this mode if you are installing UPD for a workgroup.
Select the correct printer driver for Windows Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). Check the installation notes and readme files on the device CD for additional software and languages. 30 ● Use the PCL 6 printer driver for the best overall performance. ● Use the HP PS Universal driver for printing from postscript level 2 emulation needs, or for postscript flash font support.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Software installation types for Windows The following software installation types are available: ● Recommended. Installs the full software solution. ● Express. Installs the print and scan drivers only. There is an express option for USB-connected products and another express option for network-connected products. Remove software for Windows 1. Click Start, and then click All Programs. 2. Click HP, and then click HP Color LaserJet CM2320 MFP Series. 3.
HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for network-connected printers within an intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.
34 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 35
Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X v10.3, v10.4 and later NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files and Printer Dialog Extensions (PDEs). The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features.
To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings These settings are saved in the 4. Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. 5. On the Printers menu, click Show Info. Click the Installable Options menu. NOTE: Configuration settings might not be available in Classic mode.
The embedded Web server resides on the device. It is available on network and direct-connected devices. The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, click Maintain Device in HP Director.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-up with the top edge at the back of the tray.
Scan For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place, open, or import the file in the software program. Use page-by-page scanning 1.
4. To include a fax cover page, select Use Cover Page, and then enter the cover page subject and message (optional). 5. Click Fax. Photo In HP Director, click the Photo icon to launch the Photosmart Essential software. Use the software to import photos from a memory card, edit photos, and print photos from the PC.
44 Chapter 4 Use the product with Macintosh ENWW
5 Connectivity ● Supported network operating systems ● USB connection ● Printer sharing disclaimer ● Supported network protocols ● Install the product on a network ● Configure the network product NOTE: Configuring TCP/IP settings is complicated and should be performed only by experienced network administrators. BOOTP will require a server to configure specific TCP/IP settings for the product. DHCP will also require a server, but the TCP/IP settings will not be fixed for the product.
Supported network operating systems The following operating systems support network printing: Full software installation Print and scan driver Printer driver only ● Windows XP (32-bit and 64-bit) ● Windows 2000 ● Linux (Web only) ● Windows Vista (32-bit and 64-bit) ● ● UNIX model scripts (Web only) ● Windows 2003 Server (32-bit and 64-bit) Mac OS X v10.3, v10.4, and later USB connection NOTE: Do not connect the USB cable before installing the software.
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. Supported network protocols The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6.
Table 5-4 IP addressing (continued) Service name Description BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server provides the product with an IP address. Requires administrator to input the product MAC hardware address on BOOTP server in order for product to obtain an IP address from that server. Auto IP For Automatic IP address assignment. If neither a DHCP server nor a BOOTP server is present, this service allows the product to generate a unique IP address.
Configure the network product View settings Network configuration page The network configuration page lists the current settings and properties of the product network card. To print the network configuration page from the product, complete the following steps. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Network report, and then press OK.
NOTE: Changing the network configuration might require you to change the browser URL before you can communicate with the product again. The product will be unavailable for a few seconds while the network resets. Set password See Turn on password protection from the control panel on page 181 for information on how to set the product passwordl. IP address The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP. Manual configuration 1.
IPv4 and IPv6 settings Only the IPv4 protocol can be configured manually. The IPv4 protocol can be set from HP ToolboxFX or from the product control panel. The IPv6 protocol can be selected only from the product control panel. Link speed setting NOTE: Incorrect changes to the link speed setting might prevent the product from communicating with other network devices. For most situations, the product should be left in automatic mode. Changes can cause the product to power cycle.
52 Chapter 5 Connectivity ENWW
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types and tray capacity ● Special paper or print media guidelines ● Load paper and print media ● Configure trays 53
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A3 297 x 420 mm (11.69 x 16.
Table 6-2 Supported envelopes and postcards (continued) 56 Size Dimensions Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.83 x 7.
Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientation Paper, including the following types: Minimum: 76 x 127 mm (3 x 5 inches) 60 to 90 g/m2 (16 to 24 lb) Tray 1: up to 50 sheets ● Side to be printed on faceup, with the top edge at the back of the tray Plain ● Maximum: 216 x 356 mm (8.
Media type Dimensions1 Weight Capacity2 Paper orientation Trays 2 and 3: up to 25 mm (.98 inch) stack height 1 The product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on media weight and thickness, and environmental conditions. 3 Smoothness: 100 to 250 (Sheffield) Special paper or print media guidelines This product supports printing on special media.
Load paper and print media Tray 1 Tray 1 holds up to 50 sheets of 75 g/m2 (20 lb) media or five envelopes, ten transparencies, or ten cards. You can use tray 1 to print the first page on media different from the remainder of the document. ENWW 1. Open tray 1. 2. If loading long sheets of media, pull out the extension tray. 3. If necessary, flip out the extension.
4. Extend the paper guides fully (callout 1) and then load the media stack into tray 1 (callout 2). Adjust the paper guides to the size of the paper. Tray 2 or 3 Tray 2 and optional tray 3 hold up to 250 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier media (25 mm (0.9 in) or less stack height). Load media with the top forward and the side to be printed on facing up. 1. Pull the tray out of the product. 2. Slide open the paper length and width guides.
ENWW 3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. 4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product.
Configure trays When using one of the trays for specific size of paper, you can set the default size for the tray in HP ToolboxFX or from the control panel. In HP ToolboxFX, select Paper handling, and then select the size for the tray you want to set. When you select that size of paper for a print job in the print dialog, the product automatically selects that tray for printing. To set the default paper size or type from the control panel, complete the following steps. 62 1.
7 ENWW Use product features ● Economy settings ● Fonts 63
Economy settings Archive print Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. 64 1. On the control panel, press Setup. 2. Use the arrow buttons to select Service, and then press OK. 3. Use the arrow buttons to select Archive print, select On or Off, and then press OK.
Fonts Select fonts Use HP ToolboxFX to change product fonts by clicking the Print Settings tab, and then clicking the PCL5 page. Click Apply to save the changes. Print lists of available fonts Print lists of the fonts available from the product control panel. See Information pages on page 168.
66 Chapter 7 Use product features ENWW
8 Print tasks This section provides information about common printing tasks. ● Cancel a print job ● Use features in the Windows printer driver ● Change print-quality settings ● Print edge-to-edge originals NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX. For instructions, see the HP ToolboxFX online Help.
Cancel a print job If the print job is currently printing, cancel it by pressing Cancel on the product control panel. NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one process is running (for example, the product is printing a document while receiving a fax), pressing Cancel clears the process that currently appears on the product control panel. You can also cancel a print job from a software program or a print queue.
Use features in the Windows printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver. A pop-up message displays that provides information about the item. Or, click Help to open the online Help.
How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on, and then select a size from the dropdown list. Scale a page to be a percent of the actual size Click % of actual size, and then type the percent or adjust the slider bar. Print a watermark a) Select a watermark from the Watermarks drop-down list. b) To print the watermark on the first page only, click First page only. Otherwise, the watermark is printed on each page.
How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a dropdown list so you can change the setting. Change the number of copies that are printed Open the Paper/Output section, and then enter the number of copies to print. If you select 2 or more copies, you can select the option to collate the pages.
72 Chapter 8 Print tasks ENWW
9 ENWW Copy ● Load originals ● Use copy ● Copy settings ● Copy a book ● Copy photos ● Copy mixed-size originals ● Duplex (two-sided) copy jobs 73
Load originals Automatic document feeder (ADF) NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items. 1.
3. Adjust the media guides until they are snug against the media. Flatbed glass NOTE: The maximum media size for flatbed copying is letter. Use the ADF for copying media larger than letter. ENWW 1. Make sure that the automatic document feeder (ADF) contains no media. 2. Lift the flatbed scanner cover. 3. Place the original document face-down on the flatbed glass with the upper-left corner of the document at the corner indicated by the icon on the scanner. 4. Gently close the lid.
Use copy One-touch copy 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner. 2. Press Start Copy Black or Start Copy Color on the product control panel to start copying. 3. Repeat the process for each copy. Multiple copies You can make from 1 to 99 copies for the current job. Change the number of copies for the current job 1.
Reduce or enlarge copies Reduce or enlarge copies for the current job 1. On the product control panel, press Reduce/Enlarge. -orOn products with a graphic display, press Copy Menu, and then choose Size. 2. Select the size to which you would like to reduce or enlarge the copies in this job. NOTE: If you select Custom: 25 to 400%, type a percentage by using the alphanumeric buttons. If you select 2 pages per sheet or 4 pages per sheet, select the orientation (portrait or landscape). 3.
● Full Page=91% ● Fit to page ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% NOTE: When using the Fit to page setting, copy from the flatbed scanner only. After selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page orientation (portrait or landscape). Change the copy-collation setting You can set the product to automatically collate multiple copies into sets.
Color copies or black and white copies (Mono) 1. On the product control panel, press Setup, and then press OK. 2. Use the arrow buttons to select Copy setup, and then press OK 3. Use the arrow buttons to select Advanced, and then press OK 4. Use the arrow buttons to select Color Copy, and then press OK 5. Use the arrow buttons and select On or Off. When set to Off, the control panel displays Color copy restricted if Start Copy Color is pressed. 6. Press OK.
Clean the scanner glass Dirt, fingerprints, smudges, hair and other marks on the scanner glass slows scanner performance and affects the accuracy of special features such as fit-to-page and copy. To improve the quality of your copies and scans, clean the scanner glass. See Clean the scanner glass on page 195. Adjust the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy.
Considerations for printing or scanning documents with cropped edges: ● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the bottom and right edges of the scanner glass. Recopy or scan in this position. ● When the original is the size of the desired output, make a copy with smaller edges by: ◦ Select Reduce/Enlarge, and press the navigation arrows to select Full Page=91%, then press Start Copy Black or Start Copy Color.
Change the media size and type for the current job NOTE: Change the default media size and type settings to change the media size and type. 1. On the product control panel, press Copy Features. -orFor products with a graphical display, press Copy Menu, then use the arrow keys to select Options, and then press OK. 2. Use the arrow buttons to select Copy Paper, and then press OK. 3. Use the arrow buttons to select a media size, and then press OK. 4.
Copy a book ENWW 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges. 4. Press Start Copy. Copy photos NOTE: Photographs should be copied from the product flatbed scanner, not from the automatic document feeder (ADF). 84 1. Place the photo on the flatbed scanner, picture-side down at the corner indicated by the icon on the scanner. 2. Gently close the lid. 3.
Copy mixed-size originals Use the flatbed scanner when making copies of mixed-size originals. Do not use the ADF. Duplex (two-sided) copy jobs Copy two-sided documents automatically (HP Color LaserJet CM2320 MFP Memory-Card Model only) Make two-sided copies from one-sided documents ENWW 1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing up, and with the top of the page leading into the ADF. 2. On the product control panel, press Copy Menu.
Make two-sided copies from two-sided documents 1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing up, and with the top of the page leading into the ADF. 2. On the product control panel, press Copy Menu. 3. Use the arrow buttons to select Options, and then press OK. 4. Use the arrow buttons to select Copy 2-sided, and then press OK. 5. Use the arrow buttons to select 2-sided to 2-sided, and then press OK. 6.
Copy two-sided documents manually Set the multiple-page flatbed copy setting The multiple-page flatbed copy setting must be set to On before the product will produce two-sided copies from the flatbed scanner. 1. On the product control panel, press Setup. 2. Use the arrow buttons to select Copy setup, and then press OK. 3. Press OK to select Default Multi-page. 4. Use the arrow buttons to select On or Off. 5. Press OK to save the selection.
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10 Color for Windows ENWW ● Manage color ● Match colors ● Advanced color use 89
Manage color Manage color by changing the settings on the Color tab in the printer driver. Automatic Setting color options to Automatic typically produces the best possible print quality for color documents. The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements for each element in a document. For more information, see your printer driver online Help. NOTE: Automatic is the default setting and is recommended for printing all color documents.
Table 10-1 Manual color options (continued) Setting description Setting options Neutral Grays ● The Neutral Grays setting determines the method for creating gray colors used in text, graphics, and photographs. Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a color cast. This setting is best for documents and grayscale viewgraphs. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors.
Match colors For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
Use the following procedure to download the HP Basic Color Match tool through the software CD. 1. Insert the CD into your CD-ROM drive. The CD autoruns. 2. Select Install more software. 3. Select HP Basic Color Match. The tool downloads and installs itself. A desktop icon is also created. Use the following procedure to download the HP Basic Color Match tool through HP ToolboxFX. 1. Open HP ToolboxFX. 2. Select the Help folder. 3. In the Color Printing Tools section, select Basic Color Match.
Advanced color use The product provides automatic color features that generate excellent color results. Carefully designed and tested color tables provide smooth, accurate color rendition of all printable colors. The product also provides sophisticated tools for the experienced professional. HP ColorSphere toner HP designs the print system (printer, print cartridges, toner, and paper) to work together to optimize print quality, product reliability, and user productivity.
The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs use sRGB to communicate color. Because it is the default color space in Microsoft operating systems, sRGB has been adopted broadly. When programs and devices use sRGB to exchange color information, typical users experience greatly improved color matching.
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11 Scan ENWW ● Load originals for scanning ● Use scan ● Scan settings ● Scan a book ● Scan a photo 97
Load originals for scanning Automatic document feeder (ADF) NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items. 1.
3. Adjust the media guides until they are snug against the media. Flatbed scanner NOTE: The maximum media size for flatbed scanning is A4. For media larger than A4, use the ADF. ENWW 1. Make sure that the automatic document feeder (ADF) contains no media. 2. Lift the flatbed scanner cover. 3. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner. 4. Gently close the lid.
Use scan Scan methods Scan jobs can be performed in the following ways. ● Scan from the computer by using HP LaserJet Scan (Windows) ● Scanning by using HP Director (Macintosh). See Scan on page 42. ● Scan from the product ● Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software NOTE: To learn about and use text-recognition software, install the Readiris program from the software CD-ROM.
Set up the product Scan To destinations Destinations must be set up prior to choosing a destination from the Select Computer menu under the Scan menu on the control panel. Use HP LaserJet Scan to program the folder, e-mail, and program destinations for scanning. Set up destinations on the product 1. Click Start, click Programs (or All Programs in Windows XP), click HP, click the product, click Scan, and then click Settings. 2. Select Change the destinations that show up on the all-in-one control panel.
Scan to a file or software program NOTE: To use this feature in Windows, a destination must be programmed in the scan setup before scanning to a destination. See Set up the product Scan To destinations on page 101. 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.
7. Select Yes or No to indicate whether you would like to change the subject line for each e-mail. 8. Select Yes or No to indicate whether you would like to add a Reply To address for each e-mail sent. 9. Press OK to complete the e-mail configuration process. Send a scanned document to an e-mail recipient 1. Place the document to be scanned on the flatbed glass or in the document feeder. NOTE: Legal paper must be placed in the document feeder. 2.
Edit scan quality and size settings Edit the default scan resolution: 1. If the product control panel has an Email Menu button, press Email Menu. -orIf the product control panel does not have an Email Menu button, press Scan Menu. 2. Use the arrow buttons to select Current Settings, and then press OK. 3. Use the arrow buttons to select Scan Resolution, and then press OK. 4. Select an option: 75, 150, or 300, and then press OK. Edit the default scan paper size: 1.
The date and time linked to the newly created file will match the date and time on the device when the scan occurred. Therefore, the date and time must be set correctly in order for the date and time of the file to be correct. If the scan fails for any reason (adf jam, cancel, etc…) the partial file is removed from the memory card. However, if the memory card is removed while writing, a partial file may still exist on the card.
3. Click the Scan button for the type of original that you are scanning. The Scanning From... dialog box is displayed. 4. Select a scan shortcut that defines the settings for the type of original that you are scanning and the scan destination that you want. 5. Click Scan. If the HP Scanning window is displayed, adjust the images as you want, and then click Finish. Cancel scan To cancel a scan job, use one of the following procedures. ● On the product control panel, press Cancel.
Scan settings Scan file format The file format of a scanned document or photo depends on the scan type as well as the object being scanned. ● Scanning a document or a photo to a computer results in the file being saved as a .TIF file. ● Scanning a document to e-mail results in the file being saved as a .PDF file. ● Scanning a photo to e-mail results in the file being saved as a .JPEG file. NOTE: Different file types can be selected when using the scan software program.
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs.
Scan a book ENWW 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges. 4. Scan the book by using one of the scanning methods.
Scan a photo ENWW 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. Scan the photo by using one of the scanning methods.
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12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server on page 180. For information about the fax controls on the control panel, see Control panel on page 7.
Fax features The product has the following fax features, which are available from the control panel or from the product software.
Setup Install and connect the hardware Connect to a telephone line The product is an analog device. HP recommends using the product on a dedicated analog telephone line. For information about using the product with other telephone environments, see Use fax on a DSL, PBX, ISDN, or VoIP system on page 134. Connect additional devices The product includes two fax ports: ● ● The “line out” port ( The “telephone” port ( ), which connects the product to the wall telephone jack.
5. To connect a caller-ID box or a credit card scanner, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the caller-ID box “line” port. 6. To connect an answering machine, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the answering machine “line” port (also called a TAM). 7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port.
Use fax set-up wizard on the PC If you completed the software installation, you are ready to send faxes from your computer. If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the Fax Setup Wizard. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3.
Use the control panel to set the fax header 1. At the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, then press OK. 3. Use the arrow buttons to select Basic setup, then press OK. 4. Use the arrow buttons to select Fax Header, then press OK. 5. Use the alphanumeric buttons to enter your fax number and your company name or header, and then press OK. NOTE: The maximum number of characters for the fax number is 20; use up to 25 characters for the company name.
NOTE: Speed dials and group-dial entries are more easily programmed from HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server on page 180. Use phone-book data from other programs NOTE: Before a phone book from another program can be imported, you must use the export feature in that other program. HP ToolboxFX can import contact information from other software program phone books.
Special dialing symbols and options You can insert pauses into a fax number that you are dialing or programming to a one-touch key, speeddial entry, or group-dial entry. Pauses are often needed when dialing internationally or connecting to an outside line. ● Insert a dialing pause: Press # (Pause) repeatedly until a comma (,) appears on the control-panel display, indicating that the pause will occur at that point in the dialing sequence. This is a 2-second pause (3 seconds in France).
Delete speed dials 1. On the control panel, press Fax Menu. 2. Use the arrow buttons to select Phone Book, and then press OK. 3. Use the arrow buttons to select Delete entry, and then press OK. 4. Use the alphanumeric buttons or the arrow buttons to enter the number of the speed-dial entry you want to delete, and then press OK. Manage group-dial entries Create and edit group-dial entries 1. Assign a speed-dial entry to each fax number that you want in the group.
3. 4. To delete a single entry: a. Use the arrow buttons to select Delete entry, and then press OK. b. Use the arrow buttons to select the individual or group that you want to delete from the list on the screen. c. Press OK to confirm the deletion. To delete all entries: a. Use the arrow buttons to select Delete All Entries, and then press OK. b. Press OK to confirm the deletion.
Change fax settings Set the sound-volume settings Control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● The fax sounds that are associated with incoming and outgoing faxes ● The ring for incoming faxes The factory-set default for the fax-sounds volume is Soft. Set the phone-line volume Complete the following steps to change the fax-sounds volume. 1. On the control panel press Setup. 2.
activated, you can dial a fax number without the dial prefix by using manual dial. For instructions, see Manual dial faxing on page 138. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Basic setup, and then press OK. 4. Use the arrow buttons to select Dial Prefix, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK. 6.
Set the redial-on-no-answer option If this option is turned on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Advanced setup, and then press OK. 4. Use the arrow buttons to select Redial if no answer, and then press OK. 5.
Use this procedure to change the default resolution for all fax jobs to one of the following settings: ● Standard: This setting provides the lowest quality and the fastest transmission time. ● Fine: This setting provides a higher resolution quality than Standard that is usually appropriate for text documents. ● Superfine: This setting is best used for documents that mix text and images. The transmission time is slower than Fine but faster than Photo.
Set tone-dialing or pulse-dialing Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Advanced setup, and then press OK. 4. Use the arrow buttons to select Dialing Mode, and then press OK. 5.
NOTE: After this report is printed, all billing data is deleted. 1. On the control panel, press Fax Menu. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Billing report, and then press OK. The product exits the menu settings and prints the report.
4. Use the arrow buttons to select Rings to answer, and then press OK. 5. Use the alphanumeric buttons or the up and down arrows to enter the number of rings-to-answer, and then press OK. Set the answer mode Depending on the situation, set the product answer mode to Automatic or Manual. The factory-set default is Automatic. ● Automatic: In this answer mode, the product answers incoming calls after a specified number of rings or upon recognition of special fax tones.
4. Use the arrow buttons to select On or Off, and then press OK. 5. If you turn on the fax-forwarding feature, use the alphanumeric buttons to specify the fax number where the fax is to be sent, and then press OK to save the selection. Set up distinctive ring Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line.
NOTE: Make sure that the default media size setting matches the size of the media that is loaded in the tray. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Advanced setup, and then press OK. 4. Use the arrow buttons to select Fit to page, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK to save the selection.
To print a list of numbers that you have blocked or the fax activity log, see Print individual fax reports on page 150. Complete the following steps to block or unblock fax numbers by using the control panel: 1. On the control panel, press Fax Menu. 2. Use the arrow buttons to select Receive, and then press OK. 3. Use the arrow buttons to select Block junk faxes, and then press OK. 4. To block a fax number, use the arrow buttons to select Add number, and then press OK.
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. In order to continue to use a PC fax program previously installed on the computer, it must be used with the modem that is already connected to the computer; it will not function through the product modem. Available cover-page templates Several business and personal fax cover-page templates are available in the HP LaserJet Send Fax software program.
Use the following steps to cancel a fax job by using the Fax Job status menu: 1. On the control panel, press Fax Menu. 2. Use the arrow buttons to select Send, and then press OK. 3. Use the arrow buttons to select Fax Job status, and then press OK. 4. Use the arrow buttons to scroll through pending jobs until you reach the job that you want to clear. 5. Press OK to select the job that you want to cancel.
PBX The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters. Contact the PBX provider for more information and for assistance.
If the fax number you are calling has been assigned to a one-touch key, press that key. -orIf the fax number you are calling has a speed dial or group-dial entry, press Fax Menu, then use the arrow keys to select Phone Book. Choose Select an entry and use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK. 6. On the control panel, press Start Fax. The control-panel display shows the following message: Send from flatbed scanner?. 7. Select Yes. 8.
2. Slide the stack into the ADF until it does not move any farther. Document loaded appears on the control-panel display. 3. Adjust the media guides until they are snug against the media without restricting movement. 4. Use the alphanumeric buttons on the control panel to dial the number. -orIf the fax number you are calling has been assigned to a one-touch key, press that key.
If the fax number you are calling has a speed dial or group-dial entry, press Fax Menu, then use the arrow keys to select Phone Book. Choose Select an entry and use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK. 5. On the control panel, press Start Fax. The product starts the fax job. Manual dial faxing Usually, the product dials after you press Start Fax. At times, however, you might want the product to dial each number as you press it.
Send a fax to a group manually (ad hoc faxing) Use the following instructions to send a fax to a group of recipients that has not been assigned a groupdial entry: 1. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner. 2. Use the alphanumeric buttons. -orIf the fax number that you are calling has been assigned a speed-dial entry, press Fax Menu, then select Phone Book.
6. If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from flatbed scanner? appears on the control-panel display. To send the fax from the flatbed scanner, select Yes, and then press OK. After you press OK, Load page: X Press OK appears on the control-panel display. 7. If you have already placed the document on the flatbed scanner, press OK (or place the document on the flatbed scanner and then press OK).
You can assign a speed dial to numbers that you use regularly. See Create and edit speed dials on page 120. If you have electronic phone books available, you might be able to use them to select recipients. Electronic phone books are generated by using third-party software programs. Send a fax by using a group-dial entry 1. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner. 2. Press the one-touch key for the group. -orPress Fax Menu, then select Phone Book.
Send a fax from the software This section contains basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu. You can fax electronic documents from a computer if you meet the following requirements: ● The product is connected directly to the computer or connected to the computer over a TCP/IP network. ● The product software is installed on the computer.
5. Select the product under Modem. 6. Click Fax. To send a fax by printing to a fax driver, complete the following steps: 1. Open the document that you want to fax. 2. Click File and then click Print. 3. Select Fax PDF from the PDF pop-up menu. 4. Enter the fax number of one or more recipients under To. 5. Select the product under Modem. 6. Click Fax. Send a fax from a third-party software program, such as Microsoft Word (all operating systems) 1. Open a document in a third-party program.
Send a fax by dialing from a downstream phone Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port ( 1. ). Load the document into the automatic document feeder (ADF) input tray.
Accept the default date by pressing OK. 8. Enter the fax number, enter the speed dial, or press the one-touch key. Access the phone book by pressing Fax Menu on the control panel and then selecting Phone Book. NOTE: This feature does not support undefined (ad hoc) groups. 9. Press OK or Start Fax. The product scans the document into memory and sends it at the designated time.
CAUTION: If the Allow Fax Reprint setting is set to Off, misprinted or faded faxes cannot be reprinted. Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways: ● If you are close to the product, press Start Fax on the control panel and then hang up.
Solve fax problems Fax error messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Fax memory full Canceling recv. During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed. Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending.
Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Fax storage is full. Unable to answer call Memory is full Print out the private receive faxes or delayed faxes. Clear the product memory. Invalid entry Invalid data or response. Correct the entry. No Dial Tone The product could not detect a dial tone. Check for a dial tone on the phone line by pressing Start Fax.
Fax memory is retained when there is a loss of power The HP Color LaserJet CM2320 MFP Series flash memory protects against data loss when a power failure occurs. Flash memory can maintain its data for years without power applied.
Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory-set default is On. Use the following steps to set the fax activity log to print automatically: 1. On the control panel, press Fax Menu. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Fax Activity log, and then press OK. 4. Use the arrow buttons to select Auto Log Print, and then press OK. 5.
4. Use the arrow buttons to select the option for when you want the fax error reports to be printed. 5. Press OK to save the selection. Include the first page of each fax on the fax confirmation, fax error, and last call reports If this option is turned on and the page image still exists in the product memory, the fax configuration, fax error, and last call reports include a thumbnail (50% reduction) of the first page of the most recent fax that was sent or received.
4. Use the arrow buttons to select Error correction, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK to save the selection. Change the fax speed The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is High (V.34).
Problem Cause Solution The product is receiving faxes but is not sending them. If the product is on a digital system, the system might be generating a dial tone that the product cannot detect. Disable the detect-dial-tone setting. If the error persists, contact the system service provider. A poor telephone connection might exist. Try again later. The receiving fax machine might be malfunctioning. Try sending to another fax machine. The telephone line might not be working.
Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly. Problem Cause Solution The product cannot receive faxes from an extension telephone. The extension-telephone setting might be disabled. Change the extension-telephone setting. The fax cord might not be securely connected.
Problem Cause The product is not answering incoming fax calls. A voice-messaging service might be Do one of the following: interfering with the product as it attempts Disable the messaging service. ● to answer calls. Faxes are not printing. Faxes are printing on two pages instead of one. Received faxes are too light, are blank, or have poor print quality. 156 Chapter 12 Fax (fax models only) Solution ● Get a telephone line that is dedicated to fax calls. ● Set the product answer mode to Manual.
Performance problems Problem Cause Solution Faxes are transmitting or being received very slowly. The fax might be very complex, such as one with many graphics. Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed. The receiving fax machine might have a slow modem speed. The product sends the fax only at the fastest modem speed that the receiving fax machine can accept.
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13 Photo NOTE: This section applies to memory-card model only.
Insert a memory card The product can read the following memory-card types: ● CompactFlash (CF) Type 1 and Type 2 ● Memory Stick, Memory Stick PRO, and Memory Stick Duo ● MultiMedia Card (MMC) ● Secure Digital (SD) ● xD Picture Card The memory card reader recognizes only the .JPEG file format when printing from the product control panel. To print other file types, you must do one of the following: ● Use the software, such as PhotoSmart Essential.
Insert and remove a memory card NOTE: The product recognizes memory cards up to 2 GB. 1. Push the memory card into the appropriate memory slot to seat it. NOTE: You can use only one memory card in the product at a time. If two or more are inserted, the product displays an error message. 2. The product reads the card, and then the product control panel displays X photos found on card, where X is the number of recognized .JPEG files found on the memory card.
Change memory card default settings The product comes with default settings that you can change for photo printing from the product control panel. NOTE: The default settings remain as selected until you change and save them again. If you want to change the settings temporarily for a particular photo-printing job, see Print photos directly from the memory card on page 163. 1. Press Setup. 2. Use the arrow buttons to select Photo setup, and then press OK. 3.
Print photos directly from the memory card Use the control panel to print directly from a memory card and to change the settings for a print job. Print individual photos from the memory card 1. Insert the memory card into the product. The Photo Menu displays. 2. Use the arrow buttons to select Easy Print and then press OK. 3. Use the arrow buttons to select Individual photo and then press OK. 4.
Print all of the photos from the memory card 1. Insert the memory card into the product. The Photo Menu displays. 2. Use the arrow buttons to select Easy Print, and then press OK. 3. Use the arrow buttons to select All photos (# - #), and then press OK. 4. Use the arrow buttons to make selections for each of the following menu items, and then press OK. 5. ● Select image size: Set the size for the printed image. ● Select paper size: Select the media size.
Print and scan photos from a proof sheet Preview images and print photos from a proof sheet. A proof sheet can contain as many as 20 images. This feature has been optimized and tested for use with Genuine HP Toner Supplies. 1. Insert the memory card into the product. The Photo Menu displays. 2. Use the arrow buttons to select Options and then press OK. 3. Use the arrow buttons to select Proof Sheet and then press OK. 4. Use the arrow buttons to select Print proof sheet and then press OK. 5.
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14 Manage and maintain the product ENWW ● Information pages ● HP ToolboxFX ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Manage supplies 167
Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System setup menu on the control panel or the embedded Web server. See Control panel on page 7. Page description How to print the page Configuration page 1.
ENWW Page description How to print the page Menu structure 1. On the product control panel, press Setup. Shows the control-panel menus. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Menu structure, and then press OK. Network report 1. On the product control panel, press Setup. Shows the product network settings. 2. Use the arrow buttons to select Reports, and then press OK. 3.
HP ToolboxFX HP ToolboxFX is a program that you can use to complete the following tasks: ● Check the product status. ● Configure the product settings. ● Configure pop-up-alert messages. ● View troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the product is directly connected to your computer or is connected to the network. You must perform a recommended software installation to use HP ToolboxFX.
Event log The event log is a four-column table where the product events are logged for your reference. The log contains codes that correspond to the error messages that appear on the product control-panel display. The number in the Page Count column specifies the total number of pages that the product had printed when the error occurred. The event log also contains a brief description of the error. For more information about error messages, see Control-panel messages on page 203.
Fax Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages: ● Fax Receive. Set the fax receive mode. ● Fax Phone Book. Add, edit, or delete entries in the product phone book. ● Fax Send Log. View all of the recent faxes that have been sent from the product. ● Fax Receive Log. View all of the recent faxes that have been received by the product. ● Junk Faxes. Add, delete, or view fax numbers that are blocked.
NOTE: If you specify a row that is occupied, the new entry will overwrite the existing entry. ● To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate software program, navigate to the appropriate file, and then click Finish. To export contacts from a phone book, click Import/Export Phone Book. Select the Export option, and then click Next.
Fax send log The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results. Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order. The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent.
ENWW ● Animated demonstrations. View animated demonstrations for common troubleshooting procedures. ● User Guide. View information about the product usage, warranty, specifications, and support. The User Guide is available in both HTML and PDF format.
System Settings The HP ToolboxFX System Settings tab contains links to the following main pages: ● Device Information. View information about the product, such as the product description and a contact person. ● Paper Handling. Change the product paper-handling settings, such as default paper size and default paper type. ● Print Quality. Change the product print-quality settings. ● Print Density. Change the print-density settings, such as contrast, highlights, midtones, and shadows. ● Paper Types.
Paper Handling Use these options to configure your default settings. For more information, see Use the control-panel menus on page 10. The following options are available for handling print jobs when the product is out of media: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job. ● Select Override from the Paper out action drop-down list to send the print job to another paper tray.
System setup Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue. NOTE: You must click Apply before the changes take effect. Service During the printing process, paper, toner and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX provides an easy method for cleaning the paper path.
PCL5 Use these options to configure the settings when you are using the PCL print personality. NOTE: You must click Apply before your changes take effect. PostScript Use this option when you are using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur. NOTE: You must click Apply before your changes take effect.
Embedded Web server This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
Turn on private receive feature The password-protection feature must be turned on before the private-receive feature can be activated. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Advanced setup, and then press OK. 4. Use the arrow buttons to select Private receive, and then press OK. 5. Use the arrow buttons to select On, and then press OK. 6.
Manage supplies Check and order supplies You can check the supplies status by using the product control panel, printing a supplies status page, or viewing HP ToolboxFX. Hewlett-Packard recommends that you place an order for a replacement print cartridge when Low message for a print cartridge first appears.
Store supplies Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few minutes. ● See Environmental specifications on page 255 for operating and storage temperature ranges. ● Store the supply in a horizontal position. ● Store the supply in a dark, dry location away from heat and magnetic sources.
Replace supplies Print cartridge 1 Cartridge E-label 2 Plastic shield 3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 1. ENWW Open the front door.
2. Pull out the print-cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging.
5. Remove the orange, plastic shield from the bottom of the new print cartridge. CAUTION: Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. ENWW 6. Insert the new print cartridge into the product. 7. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Discard the sealing tape.
8. Close the print-cartridge drawer. 9. Close the front door. 10. Place the old print cartridge in the box for the new print cartridge. Follow the recycling instructions that are included in the box. CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. Memory DIMMs Information The product comes with 160 MB of RAM. The product also has one DIMM slot that can be used to add a 64 MB or 128 MB DIMM.
Install a memory DIMM CAUTION: Handling a DIMM without wearing a grounded, antistatic device might damage the DIMM. Touch any metal part of the product or other grounded metal before touching the DIMM. ENWW 1. Use the power switch to turn off the product, and then unplug all of the cables and cords connected to the product. 2. Open the DIMM door.
3. Remove the DIMM from the antistatic bag it came in, grasping the DIMM on the top edge. 4. With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM body in until the metal retaining pins click.
5. Close the DIMM door. 6. Reconnect all cables and cords, and then use the power switch to turn on the product. 7. Print a configuration page, and then verify that the Memory section shows the new memory amount. See Information pages on page 168. Clean the product Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing.
Clean the paper path from HP ToolboxFX Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method. If you do not have access to HP ToolboxFX, use the process from the control panel. 1. Make sure that the product is turned on and in the Ready state, and that media is loaded in tray 1 or tray 2. 2. Open HP ToolboxFX, click the product, and then click the System Settings tab. 3. Click the Service tab, and then click Start. A page feeds through the product slowly.
ENWW 2. Open the ADF cover. 3. Rotate the assembly upward. Wipe it clean and rotate the rollers until the assembly is clean.
4. Lower the green lever assembly and close the ADF cover. NOTE: If you are experiencing jams in the ADF, contact HP. See www.hp.com/support/ CM2320series or the support flyer that came in the product box. 5. Plug in the product, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the product lid. 1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing. 3. Also, clean the scanner strip next to the ADF scanner glass. 4. Dry the backing by using a chamois or soft cloth. CAUTION: Do not use paper-based wipes because they might scratch the backing. 5.
2. Clean the glass by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product. 3. Clean the scanner strip (ADF models only) by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive glass cleaner.
Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product. Firmware updates Firmware updates and installation instructions for this product are available at www.hp.com/support/ CM2320series. Click Downloads and drivers, click the operating system, and then select the firmware download for the product.
198 Chapter 14 Manage and maintain the product ENWW
15 Problem solve ENWW ● Problem-solving checklist ● Restore the factory-set defaults ● Control-panel messages ● Clear jams ● Solve image-quality problems ● Solve connectivity problems ● Solve software problems ● Solve scan-to-e-mail problems 199
Problem-solving checklist Follow these steps when trying to solve a problem with the product. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, switch, or fuse. 1. Verify that the product is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the product directly into the wall or into a different outlet. 1.
Step number Verification step Possible problems Solutions 4 Does the product copy? Poor copy quality from the ADF. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass on page 195. Place the configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well. The ADF is damaged.
Step number Verification step Possible problems Solutions 7 Does the product print from the computer? Software is not installed correctly or an error occurred during software installation. Use a word-processing program to send a print job to the product. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected.
Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count, if appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.
Table 15-1 Control-panel messages (continued) Control panel message Description Recommended action 57 Fan Error, Turn off then on The product has experienced a problem with its internal fan. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box.
Table 15-1 Control-panel messages (continued) Control panel message Description Recommended action Doc feeder jam Clear, Reload A piece of media is jammed in the ADF tray. Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray. If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Document feeder mispick. Reload Media in the ADF tray was not picked up.
Table 15-1 Control-panel messages (continued) Control panel message Description Recommended action control panel instructions. See Clear jams on page 207. Load paper Out of paper in all available trays. Load paper in trays. Load Tray # , Press OK to use available media Device is processing job, but a matching tray is empty. Press OK to use existing available media. Load Tray 1, / Cleaning mode, OK to start Load a clean blank sheet of paper. Cleaning mode paper prompt.
Table 15-1 Control-panel messages (continued) Control panel message Description Recommended action Scanner reserved for PC scan A computer is using the product to create a scan. Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel. Scanning error Cannot connect The product cannot transmit scan information Verify that the connection cable is not loose to a computer. or damaged. Replace the cable if necessary, and try the scan again.
Where to look for jams Jams can occur in these locations: ● In the automatic document feeder (ADF) ● In input areas ● In the automatic duplexer (where applicable) ● In output areas ● Inside the product (paper path) Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product. Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
ENWW 2. Lower the jam-access tray. 3. Remove the jammed sheet by pulling it straight out. 4. Close the jam-access tray. 5. Replace tray 2. 6. Press OK to continue printing.
Clear jams in tray 3 1. Pull out tray 3 and place it on a flat surface. 2. Remove the jammed sheet by pulling it straight out. 3. Replace tray 3. 4. Press OK to continue printing.
Clear jams in fuser area 1. Open the rear door. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. ENWW Close the rear door.
Clear jams in output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the rear door to clear the message. Clear jams in duplexer (duplexing models only) 1. Open the rear door.
ENWW 2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. 3. If necessary, remove any visible paper from bottom side of the duplexing unit. 4. If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit. 5. If you can see the trailing edge of the paper, remove the paper from the product.
6. If you can see the leading edge of the paper, remove it from the product. 7. Close the rear door.
Clear jams from the ADF Occasionally, media becomes jammed during a fax, copy, or scan job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display. ● The ADF input tray is loaded incorrectly or is too full. See Load paper and print media on page 59 for more information. ● The media does not meet HP specifications, such as those for size or type. See Paper and print media on page 53 for more information. 1. Open the ADF cover.
3. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 4. Open the ADF lid and gently loosen the media by using both hands. 5. When the media is free, gently pull it out in the direction shown.
ENWW 6. Close the lid to the flatbed scanner. 7. Lower the green lever. 8. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.
9. Close the ADF lid. Avoid repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray is securely in place. ● Do not add print media into the input tray while the product is printing. ● Use only HP-recommended media types and sizes. See Paper and print media on page 53 for more information about print media types.
Solve image-quality problems Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. NOTE: If you are having copy problems, see Copy problems on page 227. General print quality issues The following examples depict Letter-size paper that has passed through the product short-edge first.
Problem Cause Solution Vertical streaks or bands appear on the page. One or more print cartridges might be defective. Print the Supplies status page to check the remaining life. See Information pages on page 168. Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc The amount of background toner shading becomes unacceptable. Toner smears appear on the media. The toner smears easily when touched. 220 Chapter 15 Problem solve Replace any low print cartridges. See Print cartridge on page 185.
Problem Cause Solution Marks repeatedly appear at even intervals on the printed side of the page. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning.
Problem Cause Solution The printed page is curled or wavy. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. The Service menu item Less paper curl is set to Off. Use the control-panel menus to change the setting. See Control-panel menus on page 10. The media might not meet HP specifications.
Problem Cause Solution An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. In your software program, change the tone (darkness) of the field in which the repeated image appears. In your software program, rotate the whole page 180° to print the lighter image first. The order of images printed might affect Change the order in which the images printing. are printed.
Problem Cause Solution A color is printing inconsistently after you load a new print cartridge. Another print cartridge might be defective. Remove the print cartridge for the color that is printing inconsistently and reinstall it. The product is set to override the Replace [color] cartridge message and to continue printing. Replace any low print cartridges. See Print cartridge on page 185. The colors on your computer monitor might differ from the device output.
● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. ● Do not use raised or embossed letterhead. CAUTION: Failure to follow these guidelines could cause jams or damage to the product. Solve print-media problems The following problems with media cause print-quality deviations, jamming, or even damage to the product.
Problem Cause Solution More than one sheet feeds at one time. The media tray might be overloaded. Remove all media from the tray, and then return some of the media to the tray. See Load paper and print media on page 59. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The media might have been fanned before it was loaded. Load media that was not fanned.
Problem Cause Solution Pages did not print. The product might not be pulling media correctly. See Media-handling problems on page 224. The media might be jamming in the product. Clear the jam. See Clear jams on page 207. The USB cable or the network cable might be defective or incorrectly connected. ● Disconnect the cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB or network cable.
NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP. See www.hp.com/ support/CM2320series or the support flyer that came in the product box. Image problems Problem Cause Solution Copy edges are cropped when copying from the glass The original is edge-to-edge or has smaller margins than those supported by this product. Position the original 6.
Problem Cause Solution Black dots or streaks appear on copy jobs only. Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner. Clean the product. See Clean the product on page 191. Copies are too light or dark. The printer driver or product software settings may be incorrect. Verify that the quality settings are correct. See the product software Help for more information about changing the settings. Text is unclear.
Problem Cause Solution More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray. See Load paper and print media on page 59. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The product might be in manual feed mode. ● If Manual appears on the product control-panel display, pressOK to print the job.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the product. See Load paper and print media on page 59 for more information. The original might have been loaded incorrectly. In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up.
Scan problems Solve scanned-image problems Problem Cause Solution The scanned image is of poor quality. The original might be a second-generation photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that the resolution settings are correct for the type of scan job that you are performing. See Scanner resolution and color on page 107.
Problem Cause Solution Part of the image did not scan. The original might have been loaded incorrectly. Load the original on the flatbed glass or use the media guides when you load the originals into the ADF. See Load originals for scanning on page 98. A colored background might be causing images in the foreground to blend into the background. Try adjusting the settings before you scan the original or enhancing the image after you scan the original. The original is longer than 381 mm (15 inches).
Scan-quality problems Prevent scan-quality problems The following are a few simple steps you can take to improve copy and scan quality. ● Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan. ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 59 for instructions.
Problem Cause Solution Communication errors on the PC One or more of the printer cables is loose. Check the printer cables and make sure they are plugged in securely. The product is not on. Turn the product on. If the product is connected through a Verify that the IP Address for the product is network, the IP address may have changed. correct. Antivirus, antispyware, or firewall software may be interfering with communication. Consult the antivirus, antispyware, or firewall software documentation.
Fax problems To solve fax issues, see Solve fax problems on page 147. Optimize and improve image quality Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets specifications. See Paper and print media on page 53. Generally, smoother paper provides better results. 2.
Change print-quality settings for all future jobs NOTE: For Macintosh instructions, see Change printer-driver settings for Macintosh on page 36. For Windows 2000: 1. In the Windows system tray, click Start, select Settings, and then click Printers. 2. Right-click the product icon. 3. Click Properties or Printing Preferences. 4. Change the settings, and click OK. For Windows XP: 1. In the Windows system tray, click Start, click Control Panel, and then click Printers and Faxes. 2.
Network problems Verify that the product is on and online Check the following items to make sure the product is ready to print. 1. Is the product plugged in and turned on? Make sure that the product is plugged in and turned on. If the problem persists, you might have a defective power cable, power source, or product. 2. Is the product Ready light on? If the light is blinking, you might need to wait until the current job is completed. 3. 4.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. 5. Have any software programs been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection. 7.
Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory.
Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued) The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility. Cause Solution The wrong product name, IP address, or "Bonjour" host name is being used. Check the product name, IP address, or "Bonjour" host name by printing a configuration page See Information pages on page 168.
Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued) When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected. Cause Solution Hardware troubleshooting ● Check that the product is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain.
Solve scan-to-e-mail problems IP address not found, or cannot resolve gateway. Cause Solution The device might not have a DNS entry configured by DHCP. Use the IP address for the SMTP gateway or manually configure the IP address. See system administrator for further assistance. Network issues might be causing connection issues. SMTP gateway is invalid. Enter a valid gateway. Cause Solution SMTP gateway test failed during setup. The SMTP gateway or port are incorrect. Check with system administrator.
E-mail won’t send. Cause Solution Verify the SMTP Gateway is either a valid fully-qualified domain name that your ISP recognizes or a valid IP address. Verify the port is valid for your SMTP Gateway. Check with your IT department or ISP to make sure your SMTP Gateway settings are correct. E-mail address is invalid. Enter a valid address. Cause Solution The recipient e-mail address is invalid. Enter a valid e-mail address.
A ENWW Supplies and accessories 245
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories. Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to www.hp.com/go/hpparts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories: To order supplies in the U.S., go to www.hp.com/support/ CM2320series.
Part numbers Supplies Product name Part number Black print cartridge CC530A Cyan print cartridge CC531A Yellow print cartridge CC532A Magenta print cartridge CC533A NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield depends on specific use.
User-replaceable parts Product name Description Part number Separation pad and pickup rollers Replace when the product is picking up multiple sheets or no sheets. Trying different paper did not resolve the problem. Contact HP Customer Care to order parts. Automatic document feeder (ADF) Replace when the ADF is damaged or not working correctly. Contact HP Customer Care to order parts.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CM2320, CM2320nf, and CM2320fxi One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/CM2320series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.
C Specifications This section contains the following information about the product: ENWW ● Physical specifications ● Electrical specifications ● Power consumption and acoustic emissions (HP Color LaserJet CM2320, HP Color LaserJet CM2320 MFP Fax Model, HP Color LaserJet CM2320 MFP Memory-Card Model) ● Environmental specifications ● Paper and print media specifications 253
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP Color LaserJet CM2320 532 mm (21.0 inches) 492 mm (19.4 inches) 497 mm (19.6 inches) 29.4 kg (64.8 lb) HP Color LaserJet CM2320 MFP Fax Model 532 mm (21.0 inches) 492 mm (19.4 inches) 497 mm (19.6 inches) 31.1 kg (68.5 lb) HP Color LaserJet CM2320 MFP MemoryCard Model 532 mm (21.0 inches) 492 mm (19.4 inches) 497 mm (19.6 inches) 31.1 kg (68.
Environmental specifications Table C-3 Environmental specifications1 Temperature Relative humidity 1 Recommended Operating Storage 15° to 32.5° C 15° to 32.5° C –20° to 40° C (59° to 90.5° F) (59° to 90.5° F) (–4° to 104° F) 20 to 70% 15 to 80% 85% or less Values are subject to change. Paper and print media specifications For information about the supported paper and print media, see Supported paper and print media sizes on page 55.
256 Appendix C Specifications ENWW
D Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Additional statements for telecom (fax) products ● Declaration of conformity ● Country/region specific statements 257
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
Non-US returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new printer supply item) or visit http://www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet printing supplies. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Additional statements for telecom (fax) products EU statement for telecom operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details, see Declaration of Conformity issued by the manufacturer in another section of this manual.
cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
Declaration of conformity HP Color LaserJet CM2320 MFP Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0701-01-rel.1.
Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Regulatory Model Number2) Product Options: Print Cartridges: BOISB-0701-02 ALL CC530A, CC531A, CC532A, CC533A conforms to the following Product Specifications: SAFETY: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001 EMC: CISPR22:2005 / EN55022:2006 – Class B1) EN 61000-3-2:2000 +A2 EN 61000-3-3:1995 +A1 EN 55024:1998 +A1 +A2 FCC Title 47 CFR, Part 15 C
Country/region specific statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet CM2320, CM2320nf, CM2320fxi - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö.
NOTE: 引用的“环 保使用期限”是根据在正常温度和湿度条件下操作使用产 品而确定的。 268 Appendix D Regulatory information ENWW
Index A accessibility features 3 accessories ordering 245, 246 part numbers 247 activity log, fax troubleshooting 157 ad hoc groups, sending faxes to 139 add scan destinations (Windows) 101 ADF jams 215 locating 4 page sizes supported 153 part number 248 advanced printing options Windows 70 advanced setup fax 15 alerts, setting up 170 alternative letterhead mode 70 answer mode, setting 129 answering machines, connecting fax settings 128 automatic document feeder loading for scanning 98 automatic document f
sRGB 91, 94 troubleshooting 223 color themes 91 color, scanning settings 107 colored text print as black 70 comparison, product models 1 configuration page printing 168 contrast print density 177 contrast settings copy 80 fax 125 control panel cleaning page, printing 191 HP ToolboxFX system settings 178 menus 10 messages, troubleshooting 203 settings 31, 36 supplies status, checking from 183 copies, number of Windows 70 copy menu 24 copying books 83 canceling 76 changing default number 76 collating 78 contr
embedded Web server (EWS) features 180 end-of-life disposal 260 enlarging documents copying 77 environmental specifications 255 environmental stewardship program 258 EPS files, troubleshooting 241 error messages control panel 203 error messages, fax 147 error report, fax printing 151 error-correction setting, fax 152 errors, PostScript 242 EU statement for telecom operation 262 European Union, waste disposal 261 event log 171 extension phones receiving faxes from 132 sending faxes from 144 F factory-set def
opening 170 Password tab 178 Print Settings tab 178 Product information tab 171 Save/Restore tab 178 supplies status, checking from 183 System Settings tab 176 HP Universal Print Driver 28 HP Web Jetadmin 33, 181 HP-UX software 33 humidity specifications environment 255 I IC CS-03 requirements 262 Illegal Operation errors 240 image quality copy, troubleshooting 228 HP ImageREt 3600 94 HP ToolboxFX settings 177 print, troubleshooting 219, 236 scans, troubleshooting 232, 234 ImageREt 3600 94 index printing 15
installing 189 part numbers 247 reprinting faxes 145 memory cards insertion 159 memory cards, photo inserting 160 menu control panel, access 10 copy 24 Copy setup 10 fax 21 Fax setup 13 Network config 19 photo 23 Photo setup 13 Reports 12 Service 18 System setup 16 menu map printing 169 mercury-free product 260 messages control panel 203 Microsoft Office Basic Colors palette, printing 92 Microsoft Word, faxing from 143 model comparison 1 modems, connecting 115 multiple pages per sheet Windows 70 N n-up prin
deleting all entries 119 HP ToolboxFX tab 172 importing 119 phone numbers HP fraud hotline 184 phones receiving faxes from 132, 146 phones, connecting extra 116 phones, downstream sending faxes from 144 photo 159 photo index 159 photo menu 23 photo printing 159 Photo setup menu 13 photos copying 84 memory cards, inserting 160 printing a thumbnail sheetx 164 printing directly from the memory card 163 scanning 111 scanning, troubleshooting 232 physical specifications 254 pick-up rollers, ordering 248 pixels p
redialing automatically, settings 124 reducing documents copying 77 removing Macintosh software 37 repetitive defects, troubleshooting 223 replacement parts, and supplies 247 replacing print cartridges 185 reports configuration page 12, 168 demo page 12, 168 fax 23 menu map 12, 169 network report 12, 169 PCL 6 font list 13 PCL font list 13 PS font list 13 service page 13 supplies status page 12, 168 usage page 12, 168 reports, fax error 151 printing all 150 troubleshooting 157 reports, product configuration
network installation, Macintosh 37 sending faxes 142 settings 31, 36 Solaris 33 supported operating systems 28, 36 uninstalling Macintosh 37 UNIX 33 Windows 33 Windows components 27 Solaris software 33 spare parts 247 special media guidelines 58 special paper guidelines 58 specifications electrical 254 environmental 255 physical 254 product features 3 specks, troubleshooting 219 speed fax, troubleshooting 157 scanning, troubleshooting 233 speed dials creating 120 deleting 121 deleting all 119 editing 120 pr
loose toner 220 network configuration page, printing 49 networks 238 pages not printing 227 pages too dark 229 pages too light 229 paper 224 print quality 219 receiving faxes 155 repetitive defects 223 scan quality 232, 234 sending faxes 153 skewed pages 222, 225 speed, faxing 157 text 221 toner scatter 222 toner smear 220 toner specks 219 USB cables 227 wrinkles 222 two-sided printing Windows 70 types, media HP ToolboxFX settings 177 U unblocking fax numbers 131 uninstalling Macintosh software 37 universal
278 Index ENWW
