user reference hp color LaserJet 9500mfp
HP Color LaserJet 9500mfp user reference guide i
Copyright and License © 2004 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Edition 2, 10/2004 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 MFP basics MFP components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 E-mail Sending documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Steps for sending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Scan settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Setting the destination bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Blocking incoming faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Secure settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing multiple page images on one side of a sheet of paper . . . . . . . . . . . . . . . . . . . 106 Customizing tray 1 operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Printing from tray 1 when the loaded paper is requested . . . . . . . . . . . . . . . . . . . 107 Manually feeding paper from tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Using the job-storage features. . . . . . . . . . . . . . . . . . . . . . . .
8 Selecting and using media Selecting high-quality media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Using non-HP-brand media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Ordering supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Setting media size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Supported types of media . . .
Relocating the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Before you move the MFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 After the MFP is in the new location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254 10 Problem solving Clearing jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B Support information Information from the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363 Customer support and MFP repair assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 Warranties and license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
x ENWW
1 MFP basics Now that the MFP (multifunction peripheral) is set up, take a few moments to set your defaults and get to know the MFP.
MFP components The following figures show the components of the HP Color LaserJet 9500mfp.
3 1 4 5 6 7 8 2 9 10 11 Figure 2: MFP components (rear view) 1 the air filter 2 the power-cord connector 3 the hard disk (EIO) 4 the disk-drive security lock 5 the RJ11 connector (to the external fax line) 9 6 the HP JetLink connector 7 the copy connect card (enhanced input/output [EIO]) 10 the ethernet network card (EIO) 8 ENWW the FIH (foreign interface harness) connector 11 the USB port the parallel port 1 MFP basics 3
Control panel The control panel includes a touch-screen graphical display, three job-control buttons, a numeric keypad, and three light-emitting diode (LED) indicator lights. For more information about the control-panel menus, see “Control-panel menus” on page 123.
Interpreting control-panel lights Use the following table to interpret the control-panel lights. Light State Ready (green) Off Data (green) Attention (orange) Indication The MFP is off, offline, or has experienced an error. On The MFP is ready to print. Blinking The MFP is going offline. Off The MFP has no data to print. On The MFP has data to print, but is not ready or is offline. Blinking The MFP is processing or is printing the data. Off The MFP is functioning without error.
Features and benefits The HP Color LaserJet 9500mfp (C8549A) is designed to be shared by a workgroup, and can be used to copy, digitally send, print, and fax black-and-white or color documents. The MFP can function as a standalone device and does not require connection to a computer. With the exception of network printing, you can select all functions at the control panel.
• 8.5 x 13 • 11 x 17 • 12 x 18 • A3 • A4 • A4-R • A5 • RA3 • B5 • Executive • Postcard • 8K • 16K • Envelope #10 • Envelope monarch (tray 1 only) • Envelope C5 (tray 1 only) • Envelope DL (tray 1 only) • Envelope B5 (tray 1 only) • Custom ● Supported media weight of 64 grams per square meter (g/m²) to 220 g/m² (17- to 60-lb bond) ● Input • Tray 1 (100-sheet multipurpose tray): Use this multipurpose tray for paper, transparencies, labels, and envelopes.
• 3,000-sheet stapler/stacker: In addition to stacking, this finishing device provides multiposition stapling for up to 50 sheets of 75 g/m2 (20-lb) paper per staple, or an equivalent job height of 5.5 mm (0.22 inch) thickness. Bin 1 (face-up bin) holds up to 125 sheets of paper, and bin 2 (face-down bin) holds up to 3,000 sheets of paper.
Setting the MFP defaults Certain printing features and hardware (such as the duplex-printing accessory or a finishing device) must be configured through the printing-system software. Setting the MFP device defaults You can create default MFP device settings for several printing, copying, faxing, e-mail, and network features. To set device defaults at the control panel 1 Press the MENU button. 2 Scroll to and touch CONFIGURE DEVICE. 3 Scroll to and touch the configuration item that you want.
Setting the MFP driver defaults You can configure the MFP to use driver default settings. To set driver defaults in Microsoft® Windows 98, Windows Millennium Edition (Me), Windows NT® 4.0, and Windows 2000 1 Click the Start button, point to Settings, and then click Printers. 2 Right-click the HP color LaserJet 9500mfp icon, and then click Properties. 3 On the Device setting or Configure tab, select your MFP Model and make sure that the configuration items for your MFP are correct.
To set driver defaults in Macintosh (OS 9.2 to 9.2.x) 1 On the File menu, click Print. 2 Change the settings you want on the various pop-up menus. 3 Click or select Save Settings in the lower left corner. To set driver defaults in Macintosh (OS 10.1 and later) ENWW 1 On the File menu, click Print. 2 Change the settings you want on the various pop-up menus. 3 Select the Presets pull-down tab, and then select Save As.
Printer drivers and software The printer drivers that are provided on the CD-ROM must be installed in order to take full advantage of the printer features. The other software programs on the CD-ROM are recommended but are not required for operation. See the Readme file on the CD-ROM for more information. The CD-ROM includes software that is designed for end users and for network administrators that are using the following operating systems: ● Windows NT 4.
Printer drivers and software for Macintosh computers This section contains information about the HP printer drivers and software that are available for MFPs that are running Macintosh operating systems. Printer Driver ● PS Client software ● ● ● ● PS PPDs and printer dialog extensions (PDEs) HP LaserJet Utility* (8.6 to 9.2) Fonts* Help files (English only) *These software products are not supported in Traditional Chinese, Simplified Chinese, Korean, Japanese, Czech, Russian, and Turkish languages.
To install printer drivers from Mac OS 10.1 and later 1 Connect the network cable between the HP Jetdirect print server and a network port. 2 Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ folder of the Starter CD-ROM (where is your language preference).
6 For Mac OS 8.6 to 9.x • From HD/Applications/Utilities, open the Apple Desktop Printer Utility. • Double-click Printer (USB), and then click OK. • Next to USB Printer Selection, click Change. • Select the printer, and then click OK. • Next to Postscript® Printer Description (PPD) File, click Auto Setup and then select Create. • Save the printer setup. • Click on the Desktop Printer Icon that was just created. • On the Printing menu, click Set Default Printer.
HP LaserJet Utility (OS 8.6 to 9.x only) The HP LaserJet Utility provides access to features that are not available in the printer driver. The illustrated screens simplify the selection of printer features. Use the HP LaserJet Utility to perform the following tasks: Note ● Customize the printer control-panel messages. ● Name the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings. ● Set a password for the printer.
Help system At any time, you can gain access to the Help system on the touch screen of the graphical display by pressing , located in the upper-left or upper-right corner of each screen. “What is this?” Help The MFP provides information about any topic on the touch screen of the graphical display. On the top level screen, touch , and then touch What is this?. After touching What is this?, a pop-up dialog box asks you to “Touch any item for help.
Additional information Environmental features See “Protecting the environment” on page 369. Firmware updates Firmware is the instructions or data that are programmed directly into the circuitry of the MFP. Firmware controls the operation of the MFP. Firmware updates include new features or fixes for existing errors or bugs. The MFP can use newer versions of its firmware as they become available. To obtain the latest firmware, go to www.hp.com/go/clj9500mfp and follow the instructions on the screen.
Loading input trays This section contains information about loading standard- and custom-size media into tray 1, tray 2, tray 3, and the 2,000-sheet side input tray (tray 4). See Selecting and using media in chapter 8 for more information about media. CAUTION To avoid a jam, never add or remove paper from tray 1 or open tray 2, tray 3, or the 2,000sheet side input tray (tray 4) while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes only from tray 1.
7 If the control panel displays TRAY 1 , touch OK to change the size and type configuration. The size menu is displayed. 8 Touch ANY SIZE. The control panel displays SETTING SAVED. 9 Touch ANY TYPE. The control panel displays SETTING SAVED. 10 If the control panel displays TRAY 1 ANY SIZE ANY TYPE, then the tray is ready for occasional one-time use for a variety of paper. 11 Touch EXIT to accept the size and type settings.
8 To load tray 1 when the same paper is used for multiple jobs Use the following procedure if tray 1 is loaded continually with the same type of paper, and the paper is not usually removed from tray 1 between print jobs. The following procedures can also increase the MFP performance when printing from tray 1. 10 11 CAUTION To avoid a jam, never add or remove paper from a tray while printing from that tray. 1 Touch MENU. 2 Touch PAPER HANDLING. 3 Touch TRAY 1 SIZE. 4 Touch the correct paper size.
Loading tray 2 and tray 3 1 Tray 2 and tray 3 hold up to 500 sheets of standard media. To load detectable standard-size media in tray 2 and tray 3 Use this procedure to load detectable standard-size media in the tray. The following are the detectable sizes, which are marked inside the tray: 2 3 ● A4 ● Letter ● A3 ● Legal ● Executive ● 11 x 17 ● B4 ● B5 ● A4-R ● Letter-R 4 CAUTION To avoid a jam, never add or remove media from a tray while printing from that tray.
● If the size and type settings are not correct, touch OK. The TRAY N SIZE=* menu is displayed. 8 To change the size setting, touch the correct paper size. The message SETTING SAVED is displayed for a moment, and then the tray type menu is displayed. Note Depending on the size that you selected, the MFP might prompt you to move the Custom/Standard switch in the tray to another position. The MFP might also prompt you to move the paper guides.
To load undetectable standard-size media in tray 2 and tray 3 1 Use this procedure to load undetectable standard-size media in the tray. The following are the undetectable sizes, which are marked inside the tray: 4 ● 8K ● 16K ● A5 ● Statement ● Executive ● 8.5 x 13 (216 x 330 mm) CAUTION To avoid a jam, never add or remove media from a tray while printing from that tray. 5 6 1 Pull the tray open until it stops.
Note Depending on the size that you selected, the MFP might prompt you to move the Custom/Standard switch in the tray to another position. The MFP might also prompt you to move the paper guides. Follow the instructions on the control panel, close the tray, and then repeat this procedure starting with step 9. 11 To change the type setting, touch the correct paper type. The message SETTING SAVED is displayed for a moment, and then the size and type settings are displayed.
1 To load custom media in tray 2 and tray 3 Use this procedure to load custom-size media in the tray. CAUTION To avoid a jam, never add or remove media from a tray while printing from that tray. 4 1 Pull the tray open until it stops. 2 Press the tab on the front (X) paper guide and slide the guide all the way out. 3 Press the tab on the left (Y) paper guide and slide the guide all the way out. 4 Load (orient) the media according to size.
Note If the size displayed on the control panel is CUSTOM, then the tray size is set to ANY CUSTOM. The tray will match any custom-size print job, even if the print-job dimensions are different from the dimensions of the paper that is loaded in the tray. If you prefer, you can specify the exact dimensions of the custom-size paper that is loaded in the tray. When you specify exact dimensions, the dimensions are displayed as the size, rather than CUSTOM. 11 Touch CUSTOM. The Unit of Measure menu is displayed.
To load the 2,000-sheet side input tray (tray 4) 1 The 2,000-sheet side input tray (tray 4) holds up to 2,000 sheets of media. For media specifications, see “Recommended media” on page 172. The 2,000-sheet side input tray (tray 4) only supports A4- or letter-size media. If you are using media that is lighter or heavier than 75 g/m2 to 105 g/m2 (20 to 28 lb), or if you are using coated media, set the media type for the tray.
Changing and setting the media size and type for a tray You can configure the MFP input trays by type and size. You can load different media in the input trays and then request media by type or size. Note If you have used previous HP LaserJet printers or MFPs, you might be accustomed to configuring tray 1 to first mode or cassette mode. To duplicate the settings for first mode, configure tray 1 for Size = ANYSIZE and Type = ANY.
To set or change a media type for any tray Note 1 Determine the correct media-type selection for your media. See “Supported types of media” on page 172 for more information. 2 Press the MENU button. 3 Touch PAPER HANDLING. 4 Touch TRAY X TYPE. 5 Touch the appropriate type setting for the media that you are using. The default media type is plain. 6 Note Touch EXIT to exit the menu. For a description of media types, see “Selecting and using media” on page 163.
Loading the staple cartridge (multifunction finisher) Use this procedure to load staples in the multifunction finisher. The message STAPLER LOW ON STAPLES appears on the control panel if the staple cartridge has 20 to 50 staples remaining. The message STAPLER OUT OF STAPLES appears on the control panel if the stapler cartridge contains no more staples. 1 2 To load the staple cartridge 1 Open the stapler-unit door. 2 Slide the stapler unit toward you.
5 5 On the empty staple cartridge, squeeze the tabs together and pull the empty cartridge out. 6 Insert the new staple cartridge so that it locks into place. 7 Slide the stapler unit into the finishing device. 8 Close the stapler-unit door.
Loading the staple cartridge (3,000-sheet stapler/stacker) Use this procedure to load staples in the 3,000-sheet stapler/stacker. The message STAPLER LOW ON STAPLES appears on the control panel if the staple cartridge has 20 to 50 staples remaining. The message STAPLER OUT OF STAPLES appears on the control panel if the stapler cartridge contains no more staples. 1 To load the staple cartridge 1 Move the 3,000-sheet stapler/stacker away from the MFP. 2 Open the stapler unit door.
34 Loading the staple cartridge (3,000-sheet stapler/stacker) ENWW
2 Copying This MFP functions as a standalone, walk-up color or black-and-white copier—you do not have to have software installed or have your computer turned on to make copies. You can easily adjust copy settings at the control panel. Originals can be copied using either the ADF or the scanner glass. The MFP can process copying, printing, and digital-sending jobs simultaneously. This chapter provides information about how to make black-and-white or color copies and how to change copy settings.
Copy-screen layout The following figure and table provide information about features and buttons on the copy screen. Features and buttons Function Provides access to “What is this?” Help or “Show me How.” (Help) 36 READY Indicates that the MFP is ready to copy. (Additional status messages might appear on this line.) DESCRIBE ORIGINAL Allows you to select size, type, orientation, image content, and additional features of the original copy. COLOR COPIES Allows you to select color copies.
Copying instructions For standard-size media, the size of the original is automatically detected when the document is placed on the scanner glass or in the ADF, and the appropriate size of media is used for the copy. You can override the auto-detect feature by specifying the required input (DESCRIBE ORIGINAL) and output (COPY SETTINGS) at the control panel.
4 Touch START. To make black and white copies by using the default settings 38 1 Place the document face-down on the scanner glass or in the ADF. 2 Touch COPY. 3 Select black copies. 4 Touch START.
Copying by using user-defined settings Use the following steps to change the settings for your copies. To make copies by using settings other than the default settings Note 1 Place the original face-down on the scanner glass or in the ADF. 2 Touch the copy icon on the control panel. The copy screen appears on the graphical display. 3 Touch COLOR or BLACK & WHITE copies.
6 Touch COPY SETTINGS to view your options. You can touch the Advanced tab to see more options. Basic tab SIZE NUMBER OF SIDES BACK SIDE ORIENTATION PAGES PER SHEET What to select Select Auto (media size is matched to original size), or the copy size that you want. Be sure that you have loaded the correct media size in the tray. Select 1-sided or 2-sided. Select Normal or Flip (applies when 2-sided copying is selected). Select 1, 2, 4, or Booklet.
Copying from the scanner glass Use the scanner glass to copy small, lightweight (less than 46 g/m² or 12 lb), or irregularly sized originals, such as receipts, newspaper clippings, photographs, or old or worn documents. The scanner glass is also used to copy books, magazines, and manuals. 1 Place the document face-down on the scanner glass. 2 Make any image modifications, and choose any copy settings, if necessary. See “Copying by using user-defined settings” on page 39 for the available settings.
Copying books You can use the scanner glass to copy books. Note 1 Place the book face-down on the scanner glass. 2 Align the book. The book is correctly aligned if the book binding is in line with the book icon at the top of the scanner glass. 3 Touch COPY. 4 Touch DESCRIBE ORIGINAL. 5 Select Book as the size. 6 Touch OK. You can skip a page by touching the Skip Page button above the page icon. Touch the button once to skip the left page and twice to skip the right page.
Copy settings The MFP features the following image-modification functions on the main touch screen. Note Press the RESET button to return all of the settings to their default values. Color copies or black and white copies At the home screen, touch COPY and then touch the circle below COLOR copies or BLACK & WHITE copies to select the appropriate type of copies. If COLOR is selected, COLOR COPIES: appears in the upper-right corner of the control-panel display.
Sharpness The SHARPNESS CONTROl specifies the sharpness setting that the scanner uses when the MFP scans your original. Sharpness enhances the edges of the original so that faint or fine text and graphics are reproduced more sharply. Adjust the amount of sharpness by touching the arrows on the SHARPNESS CONTROL bar.
3 E-mail To configure the embeded Send to e-mail feature, you must either know the Internet Protocol (IP) address or hostname of the Simple Mail Transfer Protocol (SMTP) server on your network, or use the Find Servers menu option to attempt to locate the server. The MFP uses SMTP to send e-mail messages with attachments containing the image that is scanned at the MFP.
The MFP offers color-scanning and digital-sending capabilities. Using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the MFP must be connected to a local area network (LAN). The MFP connects directly to your LAN by using the Jetdirect ethernet card. This chapter addresses both scanning and sending, because they are fully integrated functions.
Sending documents The MFP scans at a 600 pixels-per-inch (ppi) resolution. The MFP scans both black-andwhite and color originals. You can place originals either on the scanner glass or in the ADF. The scanner glass accommodates all sizes of media, including irregular-size documents, books, stapled documents, previously folded documents, and photographs. You can use the default settings or change the scanning preference and file formats. The following are the default settings: ● Color ● .
Scan settings Use SETTINGS on the control panel to change the settings for the scanned document that you are creating (for example, the file type that you want). Note Scan settings do not apply to the fax send options. Setting Options Description Scan preference Black & White Use this option when the original is black and white, or when you want to send a more complex original as black and white in order to reduce file size and transmission time.
Authentication Authentication is a security feature. When the administrator has turned on authentication, you must type your network credentials to use the MFP digital sending features.
Using the address book The private address book and the local address book store frequently-used e-mail addresses. These books can be shared between MFPs that use the same server to access the HP MFP Digital Sending software. Note Addresses can be added or deleted to the private and local address books, but you must be authenticated in order to add addresses to your private address book. If authentication is not complete, the addresses are added to the local address book.
4 Note Faxing In some countries/regions, the HP LaserJet MFP Analog Fax Accessory 300 is standard on the HP Color LaserJet 9500mfp. The HP LaserJet MFP Analog Fax Accessory 300 requires telecommunication certification by country/region. Check with your sales representative or at www.hp.com/clj9500mfp/fax/countries-regions for a list of the certified countries/regions that offer fax as a standard capability.
The MFP can function as a standalone analog fax machine. The information in this chapter helps you complete the following tasks: ● Perform initial setup configuration ● Send faxes ● Configure fax settings ● Perform advanced fax features ● Use fax logs and reports ● Troubleshoot problems This chapter also provides product specifications.
Verifying the fax operation Verify that the MFP fax is functioning by checking the MFP control-panel display. The fax option should appear on the screen. However, until the required settings are established, the option is gray and the text “Not Configured” appears across it. To use the analog fax, see Establishing the required fax settings.
The following figure shows the control-panel with the fax option visible. Touch-screen graphical display Fax option MENU button START button Figure 3: Fax option Setting or verifying the date and time The date and time setting for the fax is the same value as the MFP date and time setting. If you are turning on the MFP for the first time, you will be prompted for this information. To verify or change the date and time settings 1 Press the MENU button. 2 Scroll to and touch FAX.
Setting or verifying the fax header The fax header setting is used to set a phone number and company name that appear in the fax header. This information is required and must be set. To verify or change the phone number and the company name 1 Press the MENU button. 2 Scroll to and touch FAX. 3 Scroll to and touch FAX SETUP REQUIRED. 4 Scroll to and touch FAX HEADER. 5 Scroll to and touch PHONE NUMBER. 6 Type a phone number and then touch OK. 7 Touch COMPANY NAME.
Fax feature screen Use the Fax feature screen to send faxes. Press the Fax option that appears on the MFP control-panel display to open this screen. Note The Phone Book option appears only if you set the feature in the HP MFP Digital Sending Software Configuration Utility. Status message bar While the MFP is sending and receiving faxes, status information such as Ready, Receiving call, and Page sent appears in the status bar at the top of some touch-screens.
Sending faxes Use one of three basic methods to specify numbers to send a fax: Note ● Type the number manually ● Specify the number by using speed dial ● Specify the number by using the phone book (available only if the HP MFP Digital Sending Software Configuration Utility is installed and the phone book has been populated) For online information about sending a fax, touch ? on the screen to open the Help menu, and then touch SEND A FAX under the list of help topics.
Note If a two-second pause is needed, type a comma (,) after a prefix number (such as a “9” or “0”) to allow the internal phone system time to reach an outside line before the remainder of the number is dialed. 5 Note To remove a number from the list, scroll to and highlight the number and then touch REMOVE. 6 Note To specify additional phone numbers, touch NEXT NUMBER. Touch START to send the fax. (You can touch START on the touch-screen or press the START button on the control panel.
If you have the HP MFP Digital Sending Configuration Utility installed on your MFP you can use the following procedure to send a fax by using the phone book. ENWW 1 Follow steps 1 through 3 in the procedure “Sending a fax by typing the number manually” on page 57. 2 Scroll to and touch PHONE BOOK. 3 Scroll to and highlight a name or a number in the list, and then touch ADD to include the name or number in the window. You can add as many names and numbers as you want to.
Canceling a fax Canceling the current fax transmission The Cancel Current Transmission menu appears only if an outgoing fax call is in progress. Note Note The cancel operation can require up to 30 seconds to complete. 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch CANCEL CURRENT TRANSMISSION. While a fax or faxes are being deleted, a “Canceling fax” message appears in the status bar. Canceling all pending faxes This feature deletes all of the outgoing faxes that are stored in memory.
Changing the notification setting Use the notification setting to specify when and how you are notified of the status of an outgoing fax. This setting applies to the current fax only. To change the setting permanently, change the default setting. See “Scheduling fax-call report printing” on page 78. 1 On the control panel main screen, touch the FAX option. 2 Touch SETTINGS. 3 Touch FAX SETTINGS.
To delete a speed dial 1 Touch the FAX option. 2 Touch SPEED DIAL. 3 Touch the Edit tab. 4 Touch DELETE SPEED DIAL. 5 Touch the check box in front of the speed dial that you want to delete. You might need to scroll up or down to find the speed dial name. You can delete more than one speeddial groups by placing a check mark in front of other names. 6 Touch DELETE. 7 Touch YES. 8 Touch OK.
Changing the light/dark setting The light/dark setting adjusts how light or dark the transmitted image will appear on the recipient’s fax machine. To change the light/dark setting 1 Touch the FAX option. 2 Touch SETTINGS. 3 Touch the Light arrow to lighten the image or touch the Dark arrow to darken the image. 4 Touch OK. Receiving faxes When the fax receives incoming faxes, it stores them in memory before printing. After the entire fax is stored, it is printed and then deleted from memory.
Remote fax configuration In addition to using the MFP control panel for fax configuration, network administrators can configure the fax remotely by using various software tools. Because the MFP contains an embedded Web server (EWS), administrators can configure the fax by using either a Web browser or HP Web Jetadmin. If it installed in the MFP, administrators can also use the HP MFP Digital Sending Software Configuration Utility to configure the fax on a networkconnected computer.
3 On the Digital Send Settings menu, select Send to Fax. 4 On the Fax Settings screen, make any appropriate changes to the settings and then click OK. 5 Click the Edit tab to open the Advanced MFP Modem Settings screen for additional fax settings. Administrators can configure a single MFP or perform multiple device configurations. Use the Multiple device mode to configure several MFPs at one time. For information about this feature, see the HP Web Jetadmin Reference Manual.
Setting the modem volume Use the following procedure to set the modem volume. To set the modem volume 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SETUP OPTIONAL. 4 Scroll to and touch MODEM VOLUME. 5 Scroll to and touch OFF, MEDIUM (default), or LOUD. Setting the ringer volume Use the following procedure to set the ringer volume for the local fax. To set the ringer volume 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SETUP OPTIONAL.
Setting JBIG compression mode Because using JBIG compression can reduce phone charges by reducing the fax transmission time, JBIG compression mode is the preferred setting. However, this mode might cause compatibility problems with some older fax machines, in which case you might need to disable it. Note JBIG compression only works when the receiving fax contains JBIG compression. To turn JBIG compression on or off 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SETUP OPTIONAL.
Note When fax forwarding is turned on, the overlay header is always appended to the top of the page, even if the overlay feature is turned on. To select how the header is printed 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SEND. 4 Scroll to and touch OVERLAY HEADER. 5 Touch YES to print the header as an overlay, or touch NO (default) to append the header to the top of the page.
5 Touch OFF (default) to turn off dialing prefix, or touch CUSTOM to see the keyboard on the control-panel display and type a prefix. 6 Type the prefix number(s), and then touch OK. Setting the redial-on-busy feature The redial-on-busy setting specifies the number of times (0 through 9) that the fax redials a number when it is busy. The interval between retries is established in the redial interval setting. To set redial-on-busy 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SEND.
Setting dial-tone detection Use the detect dial-tone setting to specify whether the fax checks for a dial tone before sending a fax. To turn dial-tone detection on or off 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SEND. 4 Scroll to and touch DETECT DIAL TONE. 5 Touch ON (default) to enable dial tone detection, or touch OFF to disable dial tone detection. Setting billing codes When the billing code setting is turned on, you are prompted to type a number when sending a fax.
Stamp received faxes The stamp received faxes setting enables or disables stamping incoming faxes. The stamp prints the date, time, phone number, and page number on each incoming page. To turn the stamp feature on or off 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX RECEIVE. 4 Scroll to and touch STAMP RECEIVED FAXES. 5 Touch NO (default) to turn off the stamp feature, or touch YES to turn it on.
Setting the destination bin The destination bin setting specifies the MFP output bin to receive the printed fax. To set the destination bin 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX RECEIVE. 4 Scroll to and touch FAX DESTINATION BIN. 5 Scroll to and touch the number of the bin (default=0), and then touch OK. Blocking incoming faxes Use the blocked-fax list setting to block faxes from senders that you specify. Create a list of phone numbers.
To clear all numbers from the blocked-fax list ENWW 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX RECEIVE. 4 Scroll to and touch BLOCKED FAX LIST. 5 Scroll to and touch CLEAR ALL BLOCKED NUMBERS. 6 Touch YES to clear all numbers from the list, or touch NO to exit and retain the numbers.
Secure settings The fax forwarding and fax printing are secure features that require a personal identification number (PIN). You are required to create a PIN the first time you use either setting. After you create that PIN, you can use it to gain access to both features. That is, if you have created a PIN for fax forwarding, you use the same PIN to gain access to fax printing, and vice versa. An individual can create only one PIN for access to both of these secure settings.
7 Scroll to and touch FORWARD TO NUMBER. 8 Type the phone number that you want the fax to be forwarded to, and then touch OK to turn on fax forwarding. Scheduling fax printing Use fax printing to specify when faxes print. When the fax receives incoming faxes, it stores them in memory before printing. After the entire fax is stored, it is printed and then deleted from memory. However, if fax printing is set (turned on), then all of the incoming faxes are stored in memory and none are printed.
To create a fax printing schedule 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX RECEIVE. 4 Scroll to and touch FAX PRINTING. 5 Type your PIN and then touch OK. If you do not have a PIN, you will be prompted to create one. 6 Touch CREATE FAX PRINTING SCHEDULE to display the schedule settings. 7 Touch PRINT END TIME to set the schedule start time when faxes will not print (begin the lockout period when faxes store to memory), select a time, and then touch OK.
3 Scroll to and touch REPORTS. 4 Scroll to and touch FAX CALL REPORT. 5 If you want a thumbnail of the first page of the fax, touch THUMBNAIL ON REPORT and then complete one of the following actions: • Touch YES to include a thumbnail of the first page. • Touch NO if you do not want a thumbnail on the report. 6 ENWW Touch PRINT FAX CALL REPORT to print a report for the most recent fax transmission.
Scheduling fax-call report printing Use the When To Print Report setting to specify the conditions for printing the fax-call report. 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch REPORTS. 4 Scroll to and touch FAX CALL REPORT. 5 To include the thumbnail of each fax first page, touch THUMBNAIL ON REPORT and then complete one of the following actions: • Touch YES to include a thumbnail of the first page report. • Touch NO if you do not want a thumbnail on the report.
To print the fax activity log 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch REPORTS. 4 Scroll to and touch PRINT FAX ACTIVITY LOG. Printing the billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing code.
Printing the blocked fax list report You can print a list of faxes that were blocked from the MFP. To print the blocked fax list report 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch REPORTS. 4 Scroll to and touch PRINT BLOCKED FAX LIST. Printing the speed dial list report A speed dial list report lists the fax numbers that are assigned to speed dial names. To print the speed dial list report 80 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch REPORTS.
Is your fax set up correctly? Use the following checklist to help identify the cause of any fax-related problems that you encounter. ● Are you using the phone cord that came with the MFP? The fax functionality has been tested with the supplied phone cord to meet RJ11 specifications. Do not substitute another phone cord. The analog fax requires an analog phone cord. It also requires an analog phone connection.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax, the messaging service answers the call and the fax is not able to receive faxes. If the rings-to-answer setting for the fax is lower than that of the messaging service, the fax answers all calls and no calls are routed to the messaging service.
Fax feature is not operating Use this table to identify and solve fax malfunctions. Problem Cause Solution The fax is installed but the HP Digital Sending Software Use the HP Digital Sending option does not appear on utility has disabled the analog Software utility to enable the the MFP control-panel fax feature. analog fax feature. display. The fax is not operating ● Check the fax status. See correctly. “Checking fax status” on page 82.
General fax problems Use this table to solve fax problems. Problem Cause The fax was not transmitted. The JBIG mode is enabled Turn JBIG off. See “Setting JBIG and the receiving fax does not compression mode” on page 67. have JBIG capability. An OUT OF MEMORY message appears on the status message bar. The MFP storage disk is full. The print quality of a The Page Content mode photo is poor or prints as setting is incorrect. a gray box. Recommended action Delete some files from the disk.
Problem Cause The document stops feeding in the middle of faxing. A jam might be present in the See “Jam in the automatic ADF. document feeder (ADF) cover” on page 258. The volume for sounds The volume setting needs to coming from the fax is too be adjusted. loud or too quiet. ENWW Recommended action See “Setting the modem volume” on page 66 and “Setting the ringer volume” on page 66 for more information about changing the sound-volume settings.
Receiving fax problems Use this table to solve problems that might occur when receiving faxes. Problem Cause Incoming fax calls are not The rings-to-answer setting being answered by the fax might not be set correctly. (no fax detected). Solution Check the rings-to-answer setting. See “Setting rings-to-answer” on page 70. The phone cord might not be See “Connecting the fax to a phone connected correctly, or the line” on page 52 to check the phone cord is not working. installation.
ENWW Problem Cause Solution Faxes are transmitting or being received very slowly (continued). If the phone-line connection is 1 poor, the fax and the 2 receiving fax machine slow down the transmission to adjust for errors. Faxes are not printing to the MFP. The input tray that is specified Load media. Any faxes that were for fax feeding contains no received while the input tray was media. empty are stored and will be printed after the tray is refilled. Cancel and resend the fax.
Sending fax problems Use this table to solve problems that might occur when sending faxes. Problem Cause Solution Faxes stop during sending. The fax machine that you are Try sending to another fax sending to might be machine. malfunctioning. Your phone line might not be Disconnect the fax from the phone working. jack on the wall and connect a phone. Try to make a phone call to verify that the phone line is working. The MFP is receiving faxes but is not sending them.
Error codes This table lists the error codes that are identified in the fax activity log. ENWW Value Description 0-15 Connection enablement failure errors 0 1 2 3 4 5 Normal and proper end of connection Ring detect without successful handshake Call aborted, from +FKS or No loop current Ringback detected, no answer (timeout) Ringback detected, answer without CED 16-31 Call establishment errors 16 17 Unspecified Phase A error No answer (T3.
Value Description 112 113 114 115 116 Unspecified receive Phase B error RSPREC error COMREC error T.30 T2 timeout, expected page not received T.30 T1 timeout after EOM received 144-159 Receive data errors 144 145 146 147 Unspecified receive Phase C error Missing EOL after 5 seconds (3.2/T.
Fax product specifications Environmental specifications Operating environment Temperature: 10°C to 32.5°C (50°F to 91°F) Relative humidity: 20% to 80% (no condensation) Storage environment Temperature: -20°C to 40°C (-4°F to 104°F) Relative humidity: less than 95% (no condensation) Fax specifications Fax compatibility CCIT/ITU-T Group 3, EIA/TIA Class 1, Class 2.1 Phone connector RJ11 Compression methods MH, MR, MMR, and JBIG Transmission speeds and V.
92 Regulatory information and warranties ENWW
5 Printing This chapter contains information about the following topics.
Using the printer driver The printer driver provides access to the MFP features and allows the computer to communicate with the MFP. This section provides instructions for printing when options are set in the printer driver. If possible, you should try to set MFP options in the software program that you are using or in the Print dialog box. You can set the MFP options this way for most Windows and Macintosh software programs.
3 Change any of the settings on the Finishing, Effects, Paper, Output, Basics, Job Storage, Color, Configure, and NT Forms tabs (the PostScript [PS] driver also include a PS and Status tab). These settings are now the defaults for the MFP. 4 Click OK to save your settings, and to close the printer driver. To change default settings in Windows 2000 and Windows XP 1 Click the Start button, point to Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP).
Printing on both sides of paper (duplexing) The MFP can automatically print on both sides of paper when a duplexer is installed and configured. See the documentation included with the duplexer for installation instructions. CAUTION Do not duplex paper that is heavier than 199 g/m² (53-lb bond). Damage to the MFP and jams might result. Note Printer-driver settings override control-panel settings. Software program settings override both printer-driver settings and control-panel settings.
Printing on special print media This section contains guidelines for printing on special print media, which includes envelopes, letterhead, transparencies, postcards, and heavy paper, and for printing fullbleed images. Choosing and printing on envelopes You can print on envelopes from tray 1, which holds up to 10 envelopes, and send them to the face-up bin. Many types of envelopes can be printed from tray 1. Printing performance depends on the construction of the envelope.
Printing on envelopes 1 Note Do not use envelopes that contain pressure-sensitive adhesive, clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials. 2 3 1 Open tray 1. 2 Load up to 10 envelopes in the center of tray 1, with the side to be printed on facing up, and the postage end in the upper right corner. Slide the envelopes into the MFP as far as they will go without forcing them.
Printing on letterhead, prepunched paper, or preprinted paper (single-sided) ● When printing on letterhead, prepunched, or preprinted paper, it is important to load the paper correctly. See “Loading input trays” on page 19 for instructions. ● If the paper is heavier than 200 g/m2 (53-lb bond) and less than 220 g/m2 (58-lb bond), load it only in tray 1. (See “Recommended media” on page 172.
Printing on heavy paper and card stock Note ● For optimum MFP performance, do not use paper that is heavier than the maximum weights that are listed for the tray. Paper that is too heavy might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear. For paper specifications, see “Recommended media” on page 172. ● At the control panel, set the paper type to CARDSTOCK, and make sure to select Cardstock in the printer driver.
Creating the effect of a full-bleed image The MFP cannot print to the edge of print media. Use the following procedure to print the image to a larger-size page, and then trim the page to create the effect of a full-bleed image. To create the effect of a full-bleed image 1 Note Use a paper size at least 25 mm (1.0 inch) wider and longer than the image you want to print. For example, if you want to print a full-bleed image that is 215 mm (8.
Printing a cover or a different first page Use the following procedure to print the first page of a document on a media type that is different from the remainder of the document (for example, to print the first page of a document on letterhead paper and the remainder on plain paper, or to print a cover on card stock and the subsequent pages on plain paper). To print a cover or different first page in Windows 95, Windows 98, Windows Me, and Windows NT 4.
To print a different first page for Macintosh OS X ENWW 1 In the software program, click Print on the File menu. 2 On the Copies and Pages tab, select Paper Feed. 3 Select a tray in the First from field. 4 Select a tray in the Remaining from field, and then click Print.
Adding a blank page (job separator page) or back cover to the end of a print job (computer only) Use this option to add a blank page to the end of a print job. To print a blank page in Windows 95, Windows 98, Windows Me, and Windows NT 4.0 (PCL only) Note This option is not available for the PS driver. 1 Open the printer driver (see “Changing the settings for a print job using a computer” on page 94). 2 On the Paper tab, select Use different paper for first page.
7 Click OK to save your settings. To add a blank page to the beginning of all print jobs in Windows 2000 and Windows XP 1 Click the Start button, point to Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP). 2 Right-click the HP color LaserJet 9500mfp icon, and then click Properties. 3 On the Advanced tab, click Separator Page. 4 Browse to find a separator page. Any printable document can be used as a separator page. 5 Click OK to select a separator page.
Printing multiple page images on one side of a sheet of paper Use the Pages per Sheet option to print more than one document page on a single sheet of paper (this is sometimes called 2-up, 4-up, or n-up printing). This feature provides a cost-effective and environmentally friendly way to print draft pages, especially when combined with duplex printing (see “Printing on both sides of paper (duplexing)” on page 96).
Customizing tray 1 operation Customize tray 1 to fit your printing needs by selecting one of these options: ● Any time the tray has media loaded in it. If TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (formerly known as First mode), the printer prints from tray 1 regardless of the media size or type that is set in the software program. Print speed might be slower than normal if the tray is configured for a specific paper size. ● Only when the type of paper loaded in tray 1 is specifically requested.
Using the job-storage features You can store a job on the hard-disk and print it at a later time. To use job storage, you must have a hard-disk drive installed in the MFP and must configure the printer driver correctly. Note In the printer driver, make sure to provide a unique identity for jobs before printing. Using default names might override previous jobs that have the same default name or cause the job to be deleted.
To print a private job You can print a private job only at the MFP control panel. 1 Press the MENU button. 2 Touch RETRIEVE JOB. 3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 Touch PRINT, select the number of desired copies using the numeric keypad or the Up or Down arrow, and then touch OK. (The PRINT icon should have next to it.) 6 Use the numeric keypad to type the PIN, and then touch OK.
To print a stored job You can print a job that was stored on the hard-disk at the MFP control panel. 1 Press the MENU button. 2 Scroll to and touch RETRIEVE JOB. 3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 To print the default number of copies, touch CONTINUE. When the screen changes, you are prompted to enter the number of copies that you want printed. To change the number, use the numeric keypad or scroll to select a new number, and touch OK. If PRINT has page 108.
4 Type a user name and job name. When you send the job to print, the MFP prints the number of copies that you set in the printer driver. To print more quick copies at the MFP, see “To print additional copies of a QuickCopy job” on page 111. To print additional copies of a QuickCopy job This section describes how to print additional copies of a job that is stored on the hard disk at the control panel. Note 1 Press the MENU button. 2 Touch RETRIEVE JOB. 3 Scroll to and touch USER NAME.
Proof and hold jobs The proof and hold feature provides a quick and easy way to print and proof a copy of a job before printing the additional copies. To store the job permanently and prevent the MFP from deleting it when space is needed for something else, select the Stored Job option in the printer driver. Note If the MFP needs additional space to store newer proof and hold jobs, the MFP will delete other stored proof and hold jobs, starting with the oldest job.
To delete a proof and hold job When you send a proof and hold job, the MFP automatically deletes your previous proof-and-hold job. If a proof and hold job does not already exist for that job name and the MFP needs additional space, the MFP might delete other proof and hold jobs, starting with the oldest one. 1 Press the MENU button. 2 Touch RETRIEVE JOB. 3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 Touch DELETE. If DELETE has page 108.
Printing a booklet You can gain access to the booklet-printing feature through some program, such as desktop-publishing programs. See the user guide that came with your program for information about making booklets. If you are using a program that does not support booklet making, you can create booklets by using your HP printer drivers.
To print a booklet (Windows XP and 2000) 1 Open the printer driver. (See “Changing the settings for a print job using a computer” on page 94.) 2 Click the Finishing tab. 3 Click Print on Both Sides. 4 Select the booklet style from the Booklet Layout drop-down menu. 5 Click the Effects tab. 6 Click Print on Media Size. 7 Select Stapling Options from the drop-down menu. To print a booklet (Macintosh) (8.6 to 9X only) Note ENWW 1 Open the printer driver.
Selecting an output bin for print jobs Select an output bin by using your software program or the printer driver. You can also select an output bin at the control panel. This selection is used only when the software program and the printer driver do not specify an output bin. Note Printer-driver settings override control-panel settings. Software program settings override both printer-driver settings and control-panel settings.
Multifunction finisher If you choose the multifunction finisher, the output bins are the stacker bin and the booklet bin. ● The Stacker bin (bin 1) is the top bin on the multifunction finisher. The stacker bin provides 1,000 sheets of stacking capacity, and offsets each job as it is stacked, delivering unstapled jobs face-up or face-down. This bin also provides stapling for up to 50 sheets of media per document.
Selecting an output location at the control panel You can select an output location (bin) through your program or driver. (Where and how you make selections depends on your program or driver.) If you cannot select an output location from the program or driver, set the default MFP output location from the control panel. To select an output location at the control panel 118 1 Press the MENU button. 2 Scroll to and touch CONFIGURE DEVICE. 3 Scroll to and touch PRINTING.
Selecting the stapler for a print job Note Stapling a document requires the multifunction finisher (C8088A) or the 3,000-sheet stapler/stacker (C8085A). The 3,000-sheet stapler/stacker or multifunction finisher can staple documents that comprise a minimum of two sheets of paper and a maximum of 50 sheets of paper (20-lb paper) or that are equivalent to no more than 5.5 mm (0.22 inch) in height. The pages must be between 64 and 199 g/m2 (17 and 53 lb) in weight for sizes that the MFP supports.
Basic network printing setup The procedures to set up basic network printing vary depending on the configuration of the network. The following is an overview of the basic approach for a TCP/IP network where automatic IP configuration is not available: 1 Connect a network cable to the HP Jetdirect print server RJ-45 connector on the back of the MFP, and then turn the MFP on.
11 Select the IP Address, Subnet Mask, and Default Gateway, and enter the addresses that apply to your network. If you do not know which values apply to your network, see your network administrator. 12 Touch EXIT. 13 Print a configuration page to check the entries. To print a configuration page, press the MENU button, touch INFORMATION, and then touch PRINT CONFIGURATION PAGE.
122 Basic network printing setup ENWW
6 Control-panel menus The control-panel menu layout shows the menus that everyone uses while protecting the menus that administrators use. Everyone typically uses the first three menus in the list. Administrators and service technicians use the other items, which can be protected with a personal identification number (PIN). Perform most routine printing tasks from the computer by using the printer driver or the software program. These settings override the MFP control-panel settings.
To navigate through the control-panel menus 1 Press the MENU button to open the control-panel menus. MENU button 2 Note Scroll to and touch the menu item that you want. (If you need to select a submenu, use the arrows to scroll again, and then touch the submenu.) An arrow next to a menu item indicates that a submenu is available. 3 Scroll to and touch the value that you want. An asterisk (*) appears next to the selection in the display, indicating that it is now the default.
The following submenus are available on the Configure device menu: • Printing submenu • PCL submenu • System setup submenu • I/O submenu • Resets submenu ENWW 6 Control-panel menus 125
Retrieve job menu Note If no private, stored, quick copy, or proof and hold jobs are stored on the MFP hard disk or in random-access memory (RAM), the message NO STORED JOB appears when the menu is selected. 1 A list of user names appears. 2 Select a user name, and a list of jobs that are stored for that user appears. 3 Select a job name, and print or delete that job. If a job requires a PIN before it can be printed or deleted, appears next to the PRINT or DELETE command and a PIN must be typed.
Information menu To print an information page, scroll to the information page that you want and touch OK. . ENWW Item Explanation PRINT MENU MAP Use this item to generate a menu map of the layout and the current control-panel menu settings. See “Menu map” on page 345 for more information. PRINT CONFIGURATION PAGE Use this item to generate a page that indicates the status of all of the consumables. The MFP returns to the READY state when the page is completed.
Paper handling menu When paper-handling settings are correctly configured at the control panel, you can print by selecting the type and size of media from the driver or software program. For more information, see “Printing by type and size of media” on page 188. Some items in this menu (such as duplex and manual feed) are available from specific software programs, or from the driver (if the appropriate driver is installed). Driver and software program settings override control-panel settings.
Item Values Explanation TRAY TYPE *ANY PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT<75 G/M2 HEAVY 105-119 G/M2 CARD STOCK>163 GLOSSY 75-105 G/M2 HEAVY GLOSSY NON HP HVY GLOSSY HIGH GLOSS IMAGES TOUGH PAPER ENVELOPE Use this item to specify the type of media in each tray. Substitute the tray number for .
Configure device menu This menu contains controls for all of the MFP administrative functions. Originals submenu This submenu controls the default settings for several of the copying functions that relate to the type of originals that are being copied. Note 130 When a value is specified with an ( * ), that value is the factory (default) setting. Item Values Explanation PAPER SIZE *AUTO LETTER LEDGER LEGAL EXEC A3 A4 A5 B4 B5 BOOK Use this item to specify the media size of the original document.
Copying submenu This submenu controls the default settings for several of the copying functions that relate to the characteristics of the copied output. Note When a value is specified with an ( * ), that value is the factory (default) setting. Item Values Explanation COLOR MODE *BLACK COPIES COLOR COPIES Use this item to specify the walk-up default of black only or color copies. NUMBER OF SIDES *1 2 Use this item to specify whether images should be printed on one side or both sides of the copy.
Enhancement submenu This submenu controls the default settings for copy enhancement features. Item Values Explanation SHARPNESS 0-4 Use this item to specify the sharpness setting. 0=minimum sharpness 4=maximum sharpness The factory (default) setting is 2. BACKGROUND REMOVAL 0-8 Use this item to control the amount of background on the original that is eliminated in the copy.
ENWW Item Values Explanation FILE TYPE *PDF MTIFF TIFF JPEG Use this item to specify the file format of the e-mail attachment. FILE SIZE SMALL *STANDARD LARGE Use this item to specify the compressed value of a document. RESOLUTION 75 DPI *150 DPI 200 DPI 300 DPI Use this item to specify the resolution value of a scanned image. E-MAIL FIND SEND GATEWAYS Use this item to automatically search the network for SMTP and LDAP gateways that can be used to send e-mail.
Printing submenu Some items in this menu are available from a software program or from the driver (if the appropriate driver is installed). Driver and program settings override control-panel settings. For more information, see “Using the printer driver” on page 94. Note When a value is specified with an ( * ), that value is the factory (default) setting. Item Values Explanation COPIES 1 to 32,000 Use this item to set the default number of copies by specifying any number from 1 to 32,000.
Item Values Explanation PAPER DESTINATION UPPER BIN LOWER BIN BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 BIN 6 BIN 7 BIN 8 BOOKLET BIN Use this item to set the output destination. Only the installed bins appear on the menu and the value depends on the finishing device that is installed. DUPLEX *OFF ON This item appears only when a duplexer is installed. Set the value to ON to print on both sides (duplex) or OFF to print on one side (simplex) of a sheet of paper.
Item Values Explanation WIDE A4 *NO YES Use the Wide A4 setting to change the number of characters that can be printed on a single line of A4 media. YES: Up to 80 10-pitch characters can be printed on one line. NO: Up to 78 10-pitch characters can be printed on one line. PRINT PS ERRORS *OFF ON Select ON to print the PS error page when PS errors occur. PRINT PDF ERRORS *OFF ON Select ON to print the PDF error page when PDF errors occur.
Item Values Explanation FONT POINT SIZE 4.00 to 999.75 Use the numeric keypad or scroll and touch to specify a value. This item might not appear, depending on the font that you selected. The factory (default) setting is 12.00. *PC-8 ROMAN-8 ROMAN-9 ISO L1 ISO L2 ISO L5 ISO L6 ISO L9 PC-775 PC-8 DN PC-850 PC-852 PC-858 PC-8TK PC-1004 WIN L1 WIN L2 WIN L5 WINBALT DESKTOP PS TEXT LEGAL ISO-4 ISO-6 ISO-11 ISO-15 ISO-17 ISO-21 ISO-60 ISO-69 WIN 3.
Print quality submenu Some items in this menu are available from a software program or from the driver (if the appropriate driver is installed). Driver and software program settings override control-panel settings. For more information, see “Using the printer driver” on page 94. Item 138 Values Explanation ADJUST COLOR HIGHLIGHTS MIDTONES SHADOWS RESTORE COLOR VALUES Use this item to modify half-tone settings for each color density (cyan, magenta, yellow, and black).
ENWW Item Values Explanation QUICK CALIBRATE NOW No value to select. Use this item to perform only DMax and DHalf color-tone adjustments. FULL CALIBRATE NOW No value to select. Use this item to perform DMax, DHalf, and colorplane registration (CPR) adjustments. PROCESS CLEANING PAGE No value to select. This item appears only after a cleaning page is generated. Touch CONTINUE to process the cleaning page. The progress bar shows how long until the process is complete.
System setup submenu Items in this menu affect the MFP function. Configure the MFP according to your printing needs. Note When a value is specified with an ( * ), that value is the factory (default) setting. Item Values Explanation DATE/TIME DATE DATE FORMAT TIME TIME FORMAT Use this item to set the day, month, year, and time by using the controls on the control-panel display. JOB STORAGE LIMIT=32 1 to 100 Use this item to specify the number of jobs that can be stored on the hard disk.
Item Values Explanation TRAY BEHAVIOR *USE REQUESTED TRAY MANUALLY FEED PROMPT PS DEFER MEDIA Use this item to specify the behavior of the trays. Each of the options opens its own submenu: USE REQUESTED TRAY EXCLUSIVELY. The printer does not automatically select another tray when you indicate that a specific tray should be used. ● FIRST. The printer pulls media from another tray if the specified tray is empty. ● MANUALLY FEED PROMPT ALWAYS.
142 Item Values Explanation COPY/SEND SETTINGS INACTIVITY TIMEOUT INACTIVITY TIMEOUT: The amount of time that the copy, send, or fax settings are kept before resetting to the defined settings. The value range, in seconds, is 10 to 300, and the reset default is 60. AUTO SETTINGS RESET AUTO SETTINGS RESET: This option resets the copy, send, and fax settings when the START button is pressed. The values are OFF and ON, and the default is OFF.
Item Values Explanation PERSONALITY *AUTO PCL PDF XHTML MIME PS Use this item to select the default printing language (personality). Possible values are determined by which valid languages are installed in the MFP. Usually, you should not change the product language (the default is AUTO). If you change it to a specific product language, the MFP does not automatically switch from one language to another unless it receives specific software commands.
144 Item Values Explanation JAM RECOVERY *AUTO OFF ON Use this item to determine how the MFP functions when a jam occurs. AUTO: The MFP automatically selects the best mode for jam recovery (usually ON). This is the default setting. ON: The MFP automatically reprints pages after a jam is cleared. OFF: The MFP does not reprint pages following a jam. Printing performance might increase with this setting.
I/O submenu Items in the I/O (input/output) menu affect the communication between the MFP and the computer. Note When a value is specified with an ( * ), that value is the factory (default) setting. Item Values Explanation I/O TIMEOUT 5 to 300 Use this item to select the I/O timeout period in seconds. (The I/O timeout refers to the time, measured in seconds, that the MFP waits before ending a print job.) Use this setting to adjust the timeout for the best performance.
EIO submenu The EIO (enhanced input/output) submenu appears only when an EIO device is installed in an EIO slot on the MFP (such as an HP Jetdirect print server). The items in the menu depend on the particular MFP. If the MFP contains an HP Jetdirect print server EIO card, you can configure basic networking parameters by using the EIO menu.
Item Options Values Explanation TCP/IP ENABLE ON OFF Use this item to specify whether the TCP/IP protocol is enabled (ON) or disabled (OFF). Use this item to specify an alphanumeric string up to 32 characters. The default host name is NPIXXXXXX, where XXXXXX is the last six digits of the LAN hardware (MAC) address.
Item Options Values Explanation DEFAULT IP AUTO IP LEGACY Use this item to specify what you want the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration. PRIMARY DNS Use this item to specify the IP address of the primary DNS server. SECONDARY DNS Use this item to specify the IP address of the secondary DNS server.
Resets submenu Note Be careful when using this menu. You can lose buffered page data or MFP configuration settings when you select these items. Reset the MFP with RESTORE FACTORY SETTINGS only under the following circumstances: ● You want to restore the MFP default settings. ● Communication between the MFP and the computer is interrupted. ● You are having problems with a port. The items in the Resets submenu clear memory in the MFP, while RESET clears only the current job.
Diagnostics menu Administrators and service technicians can use the features that are available on this menu to get information about the MFP and to troubleshoot problems. See the HP Color LaserJet 9500mfp service manual for more information about diagnostics. . Item 150 Values Explanation PRINT EVENT LOG Use this item to generate a localized FIFO (first in, first out) list of the 50 most recent entries in the error log.
Item Values Explanation COMPONENT TEST TRANSFER MOTORS BELT ONLY DEVELOPER MOTORS CARTRIDGE MOTORS YELLOW LASER SCANNER MAGENTA LASER SCANNER CYAN LASER SCANNER BLACK LASER SCANNER FUSER MOTOR TRAY PICKUP PREREGISTRATION REGISTRATION FACE UP SOLENOID Use this test to exercise individual parts independently to isolate noise, leaks, or other issues. The results of the test depend on your observation of the printer during the test to determine the source of the problem.
152 Diagnostics menu ENWW
7 Using color and fonts The MFP has a combination of automatic color features that you can use to generate excellent color printing results for the general user, and also includes sophisticated tools for the experienced color user. The MFP’s carefully designed and tested color tables provide a smooth, accurate color rendition of all printable colors.
Color options Color options enable optimal color output automatically for diverse types of documents. Color options use object tagging, which allows optimal color and halftone settings to be used for different objects (text, graphics, and photos) on a page. The printer driver determines which objects appear on a page and then uses halftone and color settings that provide the best print quality for each object. Object tagging, combined with optimized default settings, produces great color out of the box.
Note Automatic is the factory (default) setting and is recommended for printing all color documents. By using the Manual color adjustment option, you can adjust the neutral gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To use the Manual color options, from the Color tab, select Manual, and then select Settings.
Neutral Grays The Neutral Grays setting determines the method used for creating gray colors that are used in text, graphics, and photographs. Two values are available for the Neutral Grays setting: Note ● Black Only generates neutral colors (grays and black) by using only black toner. This guarantees that neutral colors are generated without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors.
Several factors can influence your ability to match printed colors to those on your monitor.
match colors. Select the color sample that most closely matches the color that you want to print. Use the associated color value in your software program for the object you want to match. The colors in the samples are representative of the printer in its default condition. Printing color samples To print color samples from the control panel, open the Information menu and select PRINT CMYK SAMPLES or PRINT RGB SAMPLES. Select the color sample that most closely matches the color that you want to print.
Using fonts Installing fonts If you are using a Windows operating system, use the printer driver to download TrueType and PostScript fonts to the MFP RAM or hard disk. If you are using Mac OS 8.6 to 9X, use the HP LaserJet Utility to download TrueType and PostScript fonts to the MFP RAM or hard disk. Using internal TrueType fonts TrueType is a font-scaling technology. Hewlett-Packard Company has added 15 TrueType fonts to the MFP to match Microsoft Windows TrueType fonts.
Selecting fonts You can select fonts in two ways: in a program or at the MFP control panel. Selecting fonts in a program For information about selecting fonts in a software program, look for topics such as “font selection,” “base font,” “printer setup,” “print options,” “font appearance,” “change font,” or “select type” in the software documentation. Usually, you can specify a symbol set when you run the printer-setup program for the software program.
Because PS fonts require software-program support, consult the software documentation for information about using PostScript fonts. In a print job, you cannot use the PostScript fonts in combination with the PCL fonts that reside in the MFP or with other fonts that are supported by PCL. Personality switching enables you to use either the PostScript or PCL supported fonts, but not both simultaneously.
Note Although the software program might list a new font in its menus, the font might not be installed in the MFP. The printer driver downloads fonts to the MFP RAM as needed for each print job, but the fonts are deleted when the job is finished. For more information about installing the font onto the printer hard disk or flash DIMM, see the online help that came with the font.
8 Selecting and using media Two conditions are necessary for the MFP to produce the best possible print quality: ● using good-quality media that the MFP supports ● setting the appropriate type for that media Selecting high-quality media This MFP accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-size paper.
CAUTION Using media that is outside of HP specifications might cause problems that require MFP repair. This repair is not covered by the HP warranty or service agreements. Ordering supported media All of the HP-brand media is available at www.hpshopping.com or from your local officesupplies retailer. Setting media size and type Whenever you load an input tray, make sure that you set the size and type for the media in that tray (see “To set or change a media type for any tray” on page 30).
Note Tray 1. When using custom-size media, select CUSTOM from the Tray 1 Size menu. Tray 2 and tray 3. When using custom-size media in these trays, make sure that the custom/standard switch (see the illustration on page 166) in the tray is set to Custom. 2,000-sheet side input tray (tray 4). This tray does not support custom-size media. Dimensions of custom-size media must be typed at the control panel. If you are using tray 1, the Custom menu appears when you select CUSTOM from the Tray 1 Size menu.
Y direction X direction Standard-size markers Tray 1 Y direction X direction Custom/standard switch Standard-size markers Tray 2 and 3 Front of the input trays Media type The media type determines the MFP’s fuser temperature, the length of time the media spends in the fuser, and other factors. For a list of recommended media and their associated media types, see “Recommended media” on page 172.
2 On the Paper tab, select the type from the Type is drop-down list. 3 Click OK. To set the media type in Windows 2000 and Windows XP 1 Open the printer driver (see “Changing the settings for a print job using a computer” on page 94). 2 On the Paper/Quality tab, select the type from the Type is drop-down list. 3 Click OK. To set the media type in Macintosh (OS X) 1 Open the printer driver (see “Changing the settings for a print job using a computer” on page 94).
Orienting media Orient media sizes and types according to the tray from which the media will be printed and according to whether the media will be duplexed (printed on both sides). Knowing whether the media will be duplexed is especially important when printing on letterhead, single-side glossy, or preprinted media. The following table shows the orientation of media. Note the special consideration given to prepunched paper (see page 170). Note Media orientation works in conjunction with media type.
Table 1. Orienting media Media Tray Duplex Orientation Standard (such as legal, 11 x 17, and A3) and custom sizes, long edge between 210 mm (8.25 inches) and 470 mm (18.5 inches), short edge between 98 mm (3.9 inches) and 306 mm (12 inches) (weights up to 220 g/m2) (58-lb bond). 1 Yes Top of page toward the MFP; first side to be printed on facing down. Standard (such as letter and A4) and custom sizes, long or short edges between 210 mm (8.25 inches) and 297 mm (11.
Table 1. Orienting media Media Tray Duplex Orientation Standard (such as legal, 11 x 17, and A3) and custom sizes, long edge between 210 mm (8.25 inches) and 432 mm (17 inches), short edge between 148 mm (5.9 inches) and 297 mm (11.75 inches) (weights up to 200 g/m2) (53-lb bond). 2 or 3 Yes Top of page toward the right side of the tray; first side to be printed on facing up. No Long edge with holes toward the MFP; top of page toward the rear of the MFP; side to be printed on facing up.
Table 1. Orienting media Media Tray Duplex Orientation Yes Long edge with holes toward the right side of the tray; top of page toward the front of the tray; side to be printed on facing up. 2 or 3 Yes Long edge with holes toward the front of the tray; top of page toward the right side of the tray; first side to be printed on facing down. Labels (letter- or A4size sheets) or transparencies.
Supported types of media You can select the following types of media at the control panel and in the printer driver: ● ● ● ● ● ● ● ● Note plain preprinted letterhead transparency prepunched bond recycled color light<75 g/m² heavy 106-163 g/m² cardstock glossy 75-105 g/m² heavy glossy non-HP heavy glossy high gloss images tough paper ● ● ● ● ● ● ● ● The MFP uses heat and pressure to fuse the toner to the paper.
Table 2.
Table 2. Recommended media Recommended media Type Characteristics HP Office Recycled Paper PLAIN 75 g/m2 (20-lb bond), 500 sheets, matte finish on both sides, contains 30% post-consumer content (satisfies U.S. Executive Order 13101), 87 bright letter (HPE1120) 3-hole prepunched (HPE113H) legal (HPE1420) Use for: training manuals and general office printing HP Tough Paper TOUGH PAPER letter (Q1298A) A4 (Q1298B) 0.
Selecting media for your document The following table lists a variety of documents and the media that is suggested for each. The MFP supports the listed media types fully. Note that the list provides only suggestions; in most cases other supported media can be used. Ordering supported media All of the HP-brand media is available at www.hpshopping.com or from your local office supplies retailer. The MFP supports the StoraEnso paper that is listed in the table.
Table 3. Documents and media Document Suggested media and product number Characteristics Type letterhead HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 x 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) 90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides PLAIN transparency HP Color LaserJet Transparencies letter (C2934A) A4 (C2936A) 0.
Table 3.
Table 3. Documents and media 178 Document Suggested media and product number Characteristics Type restaurant menu HP Tough Paper letter (Q1298A) A4 (Q1298B) 0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating on both sides TOUGH PAPER waterproof document HP Tough Paper letter (Q1298A) A4 (Q1298B) 0.
Determining media type If you have media that is not mentioned in table 3 on page 175, you can determine the type setting by using the following criteria. Note Set the type at the control panel when you load the trays, and in the printer driver when you print your print job. See “Setting media size and type” on page 164 for more information.
Supported media sizes for input and output Note For more information about one of the HP finishing devices, see the user guide that came with the device. Table 4. Supported media sizes for input and output Tray or bin Capacity Media ADF input tray up to 100 sheets (10 mm stack for letter/A4, 5 mm stack for ledger/A3) ● standard sizes: letter, letter-R, legal, executive, statement, 8.
Table 4.
Table 4.
Paper-weight equivalence Use the following table to determine the approximate equivalent basis weight for weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20-lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row two, first column) and scan across the row to the metric weight (in the last column). The equivalent is 75 g/m2. CAUTION Do not use weight that is less than 64 g/m2 (17-lb bond) or more than 220 g/m2 (58-lb bond).
Envelopes Successful printing on envelopes depends on the quality of the envelopes. When selecting envelopes, consider the following components. Note When printing on envelopes, make sure to set the ENVELOPE type at the control panel when you load the tray, and in the printer driver when you print your print job. Envelope construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers but also within a box from the same manufacturer.
Label construction When selecting labels, consider the quality of each component: Note ● Arrangement: Labels can peel off sheets that have spaces between the labels, causing serious jams. Only use full-sheet labels. ● Adhesives: The adhesive material should be stable at 200°C (392°F), the maximum fusing temperature of the MFP. ● Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction.
The following table shows the minimum and maximum dimensions and maximum weight of media that can be used in each tray. Tray Prints custom sizes Maximum weight Minimum and maximum dimensions tray 1 Yes 220 g/m2 (58-lb bond) The leading edge of the media that is feeding into the MFP must be a minimum of 98 mm (3.9 inches) wide so that the rollers inside the MFP can grab the paper, and a maximum of 306 mm (12 inches) wide. The overall length of the media must be a minimum of 210 mm (8.25 inches).
Note When printing on glossy media that is between 75 g/m2 (20-lb bond) and 105 g/m2 (28-lb bond) in weight, make sure to set the GLOSSY type at the control panel when you load the tray, and in the printer driver when you print your print job. When printing on HP-brand glossy media that is between 106 g/m2 (29-lb bond) and 163 g/m2 (43-lb bond) in weight, make sure to set the HEAVY GLOSSY type at the control panel when you load the tray, and in the printer driver when you print your print job.
Printing by type and size of media You can configure the MFP to select media by Type (such as plain, glossy, or letterhead) and Size (such as letter or A4), rather than by Source (a tray). Benefits of printing by type and size of media Printing by type or size means you want the MFP to pull paper or print media from the first tray that is loaded with the type or size that you choose. Selecting media by type and size results in significantly better print quality for heavy paper and glossy paper.
Advanced settings Print modes CAUTION This section is intended for advanced users only. Setting print modes incorrectly can damage the MFP. When you select a media type, you are, in effect, instructing the MFP to use a group of printer settings (such as fuser temperature, print speed, and color table) to create the best possible print quality. This group of settings is known as a mode or print mode, and a different print mode is associated with each media type.
Table 6. Print modes 190 Type Default print mode Print speed Description When to use NON HP HEAVY GLOSSY NON HP HEAVY GLOSSY MODE Half Optimized for heavy glossy non-HP media (105 to 163 g/m2 [28- to 43-lb bond]). Under normal conditions. TOUGH PAPER TOUGH PAPER MODE Half Optimized for glossy film media. Under normal conditions. Not associated with a type by default. BEST GLOSS MODE Half Slows printing in order to maintain a consistent fuser temperature.
Table 6. Print modes Type Default print mode Print speed Description When to use Not associated with a type by default. RESTORE MODES Not applicable Resets all of the print modes to the factory defaults. To reset all of the print modes to the factory defaults. To change the print mode ENWW 1 Press the MENU button. 2 Scroll to and touch CONFIGURE DEVICE. 3 Scroll to and touch PRINT QUALITY. 4 Scroll to and touch PRINT MODES. 5 Scroll to the type that you want to change.
Optimize CAUTION This section is intended for advanced users only. Setting optimize values incorrectly can damage the MFP. Settings in the Optimize menu are applied to all printing, regardless of which media type is selected. These settings are adjustments based on conditions (such as extremely high humidity) that might adversely affect all media types. All Optimize values can be set to ON or OFF. By default, all Optimize values are set to OFF. Table 7.
Table 7. Optimize values ENWW Settings Description When to use HIGH COVERAGE 2 Controls the setting of the yellow dot pattern that is designed to eliminate certain types of banding (47 mm) in high coverage. To optimize a number of engine parameters for all jobs rather than by media type. HIGH COVERAGE 3 Helps with 50 mm to 100 mm bands or cardstock band (37 mm from the trailing edge of 11 x 17 [A3] or 115 mm from the trailing edge of letter [A4] on media that is heavier than 120 g/m²).
To change the optimize value Use this item to optimize a number of engine parameters for all jobs rather than by media type. Each item can be set to OFF or ON. The default value of each item is OFF. Use the RESTORE OPTIMIZE option to reset all options to the factory default position (OFF). Note ● TRANSFER DOWN 1, TRANSFER DOWN 2, TRANSFER UP 1, and TRANSFER UP 2: These settings control T2 current to correct for media types that show poor secondary transfer when a predefined media type setting is used.
Storing media Follow these guidelines when stacking and storing print media: ● Keep media in its packaging, unopened, until it is to be used. ● Do not store cartons or reams directly on the floor. Place cartons on a pallet or on shelves. ● Do not store individual reams in a manner that will result in curling or warping. ● Rewrap partially used packages of media before storing them. ● Do not place anything on top of the media, regardless of whether the paper is packaged or unpackaged.
Media-related copy-quality and print-quality issues The table lists copy-quality and print-quality issues that might be related to the media that is used. If you encounter a copy-quality or print-quality problem that is not listed here, or the recommended actions do not solve the problem, see “Solving output-quality problems” on page 317. Table 8.
Table 8. Media-related copy- and print-quality issues ENWW Issue Recommended action Toner on the back of the page This can occur under these conditions: ● Prepunched paper is being used, and the toner has leaked through the holes. Make sure that the toner coverage on the page does not overlap the prepunched holes. ● An incorrect custom size is set for the media. Measure the media and set the size at the control panel (see “Setting media size and type” on page 164).
Table 8. Media-related copy- and print-quality issues 198 Issue Recommended action Jams Media-related jams can occur if unsupported media is used in the MFP, or if the media has been damaged before use. ● Use media that the MFP supports (see “Supported types of media” on page 172). ● Keep media in its packaging, unopened, until it is to be used. ● Do not load media that is bent, wrinkled, torn, or damaged. ● See “Clearing jams” on page 257.
9 Managing and maintaining This chapter contains information about the following topics.
Using the MFP memory The MFP has two, 200-pin DDR DIMM slots. One slot contains a standard 512 MB DIMM and the other slot is open. The MFP only recognizes the standard 512 MB DIMM and the open DIMM slot should remain open because memory expansion is not required. The MFP will ignore added memory. The MFP also has three Flash Memory slots. One slot contains a Flash Memory card the contains the MFP firmware.
2 3 To install Flash Memory cards 1 If you have not already done so, print a configuration page to find out how much memory is installed in the MFP before adding more memory. (Press 22 on the numeric keypad when the MFP is idle.) 2 Turn the MFP off and disconnect the power cord from the outlet. 3 Remove the eight screws on the back of the MFP formatter board. 4 Grasp the handle and pull the formatter board out of the MFP. Place it on a flat, nonconductive surface.
Checking memory installation Follow this procedure to verify that Flash Memory cards are installed correctly: 1 Make sure that READY appears on the MFP control-panel display when the MFP is turned on. If an error message appears, a Flash Memory card might have been incorrectly installed. 2 Print a configuration page. See “Checking the MFP configuration” on page 344 for instructions to print a configuration page.
To remove or replace EIO cards or mass storage The MFP has three EIO slots that contain the following EIO cards: ● hard disk drive ● copy connect card ● ethernet network card Note The copy connect card and the hard disk drive are required for MFP copy functionality. The ethernet network card can be replaced a different EIO card if desired.
Using HP Toolbox The HP Toolbox is a Web-based software program that you can use for the following tasks: ● check the printer status ● print internal printer-information pages ● receive pop-up status messages You can view the HP Toolbox when the printer is directly connected to your computer. If the printer is connected to a network, use Custom Installer. The HP Toolbox software is automatically installed as part of the typical software installation.
HP Toolbox sections The HP Toolbox software contains the following sections: ● Status tab ● Alerts tab ● Device Settings button Other links Each page in the HP Toolbox contains links to the HP Web site for the following information: ● Product registration ● Product support ● Supplies ordering ● HP Instant Support™ You must have Internet access to use any of these links.
On the Administrative settings page, you can set the frequency of how often the HP Toolbox checks for printer alerts. Three settings are available: ● Less often: every 15,000 milliseconds ● Normal: every 8,000 milliseconds ● More often: every 4,000 milliseconds If you want to reduce network I/O traffic, reduce the frequency at which the printer checks for alerts. Device Settings button Clicking the Device Settings button connects you to the printer embedded Web server.
Using the embedded Web server Use the embedded Web server to view the status of the MFP and the network and to manage printing functions from your computer instead of from the MFP control panel.
Information tab The Information pages group consists of the following pages. ● Device Status. This page shows the MFP status and shows the life remaining in HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media that is set for each tray. To change the default settings, click Change Settings. ● Configuration page. This page shows the same information that appears on the MFP Configuration page. ● Supplies Status.
Networking tab The network administrator can use this tab to control network-related settings for the MFP when it is connected to an IP-based network. This tab will not appear if the MFP is directly connected to a computer, or if the MFP is connected to a network with anything other than an HP Jetdirect print server card. Other links This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links.
Managing supplies Checking supplies levels You can check the supplies levels by using the MFP control panel, the embedded Web server, HP Web Jetadmin, or the HP Toolbox. Using the MFP control panel 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT SUPPLIES STATUS PAGE. 4 See “Supplies status pages” on page 349 for information about the supplies status page. -ORPress the STATUS button.
Life-expectancy of supplies The following tables list the approximate schedule for replacing supplies and kits, and the part number for each supply or kit. To order supplies, see “Ordering supplies” on page 212. Note Actual life-expectancy can vary significantly based on print coverage, media type, length of print job, and environmental conditions such as temperature and humidity. The estimated life-expectancy of each supply and kit is based on letter-size or A4-size plain or laser paper.
Ordering supplies You can order supplies from HP for the HP Color LaserJet 9500mfp. See the table in “Lifeexpectancy of supplies” on page 211 for part numbers and descriptions. You can order supplies online at www.hp.com/go/ljsupplies or through one of the following options. Ordering directly through the embedded Web server In a network environment, use the following steps to order printing supplies directly through the embedded Web server. (See “Using the embedded Web server” on page 207.
• Store the drum in a dark, dry location with a temperature range of 0°C to 35°C (32°F to 95°F) and a relative humidity range of 35% to 85%. • Avoid exposing the drum to magnetic sources. Storing the image transfer kit ● Do not remove the image transfer kit from its package until you are ready to use it. Touching the belt can degrade print quality. ● Store the kit in a cool, dry location. Sudden changes in temperature and humidity can cause condensation to form on the belt, which degrades print quality.
When a non-HP cartridge is installed, the NON HP SUPPLY INSTALLED message appears on the MFP control-panel display. You must touch OK to continue printing. The message remains on the control-panel display until all of the non-HP cartridges are replaced with authentic HP cartridges. The non-HP cartridge is unable to report on the status of the print cartridge, such as the amount of cartridge life remaining, the estimated number of pages remaining, the number of pages printed, and other supplies information.
1 Replacing the print cartridges The MFP uses four color print cartridges: yellow, magenta, cyan, and black. Use this procedure to install the print cartridges. This example shows the yellow print cartridge being replaced. 1 Replace the print cartridge when REPLACE (COLOR) CARTRIDGE appears on the control-panel display. 2 2 Open the front doors of the MFP and locate the blue lever that corresponds to the empty cartridge that you are replacing. Turn the lever to the right.
6 6 Turn the blue lever to the left until it clicks into place. 7 Repeat steps 2 through 6 for each cartridge that needs to be replaced, and then close the front doors. 8 Make sure that READY appears on the control-panel display. 9 Pack and seal the used cartridge in the packaging from the new cartridge. For recycling information, see the recycling guide that is included with the new cartridge.
Using the image drums Each color image drum prints approximately 40,000 pages of letter-size or A4-size media.
Replacing the image drums 1 There are four color image drums: yellow, magenta, cyan, and black. Use this procedure to install the drums. This example shows the yellow drum being replaced. 2 1 Replace the image drum when REPLACE DRUM appears on the control-panel display. 2 Open the front doors of the MFP and swing the large green lever down. Note Before beginning this procedure, you might want to remove your jewelry, which can snag on parts inside the MFP.
6 6 Remove the new drum from its packaging and save the packaging. CAUTION Do not yet remove the protective slide cover on the underside of the drum unit and do not touch the green component inside the cartridge. 7 7 2 3 1 8 9 3 Place the drum on a level surface. Pull the orange ring on the end to remove the seal (1). Pull the orange strip on top to remove the protective sheet (2). Pull the two orange rings on the side (3). Note Do not shake the drum.
11 Rotate the blue dial down until it stops. 11 12 Swing the large green lever up. Close the front doors. 13 READY appears on the control-panel display. 14 Pack and seal the used drum and the protective slide in the packaging from the new drum. For recycling information, see the recycling guide that is included with the new drum.
Image transfer kit The image transfer kit contains the following parts: the transfer roller, the transfer belt, one filter, one toner wipe, two small tray rollers, and seven large tray rollers. The image transfer kit should be replaced after every 200,000 pages of printing. When the counter reaches 200,000 pages, the MFP stops printing until the kit is replaced and the count is reset at the control panel.
Replacing the image transfer kit 1 Use this procedure to install the image transfer kit. Note Remove your jewelry, which can snag on parts inside the MFP. 1 Replace the image transfer kit when REPLACE TRANSFER KIT appears on the control-panel display. 2 If tray 1 is open, remove any paper that is loaded in the tray, and then close the tray. 3 Open the front doors of the MFP, and then swing the large green lever down. 4 Slide the 2,000-sheet side input tray (tray 4) away from the MFP.
7 7 Grasp both sides of the belt, press the blue levers on each side, and then pull the belt out of the MFP. 8 Remove the new belt from its packaging and save the packaging. Gently remove the media from around the transfer belt. CAUTION Do not touch the shiny black surface of the new transfer belt. 8 9 Grasp both sides of the belt and align the blue arrows on the belt with the blue arrows inside the MFP. Insert the belt halfway into the MFP.
13 Using one hand to support the underside of the roller, turn the roller to a 45° angle and align the roller with the slot. Slide the roller into the slot until it stops completely. 13 14 Swing the green lever up. Close all of the doors. Note If the lever does not move freely, make sure that the transfer roller and the transfer belt are pushed into the MFP completely. 14 15 On the right side of the MFP, pull the blue tab to remove the old filter from the slot.
19 19 In tray 3, locate the small roller and two large rollers to the right inside the opening. 20 Pinch the plastic tab on the end of each roller to remove the roller. Remove all three rollers. 21 Grasp each new roller by both sides and slide it onto the corresponding rod until the roller clicks into place. Replace the tray 2 rollers by using steps 18 through 20. 20 Note Make sure that the small roller is to the left in both trays.
25 Pinch the release tab on the left roller and pull the roller off of the rod. Remove the roller on the right side. Slide the blue cover to the left, and then remove the bottom roller. 25 26 Grasp both sides of the new bottom roller and slide it onto the rod until it clicks into place. Install the roller on the right side, and then install the left roller. Slide the blue cover to the right.
Image cleaning kit The image cleaning kit contains one transfer cleaner, one filter, one toner wipe, and one toner collection bottle. The entire image cleaning kit will usually be replaced after about 50,000 pages of printing. The cleaning kit might need to be replaced earlier than 50,000 pages if you are printing significantly more or less than 5% toner coverage per color per page.
Replacing the image cleaning kit 1 Use this procedure to install the image cleaning kit. 2 1 Replace the cleaning kit when REPLACE CLEANING KIT appears on the control-panel display. 2 Remove the new parts from the packaging and save the packaging. If a finishing device is installed on the left side of the MFP, pull it away from the MFP. 3 On the left side of the MFP, use the blue tab on the rear edge of the MFP to pull the filter out of the slot.
7 8 7 Rotate the blue transfer cleaner handle to the left and then down. 8 Use the blue handle to pull the cleaner out of the MFP. 9 Align the guide on the top of the new cleaner with the notch in the MFP. Make sure that the green lever is in the up position. Firmly insert the cleaner into the MFP until it clicks to a stop. 10 Firmly rotate the blue transfer cleaner handle up and to the right until it snaps into place.
13 Reattach the finishing device. 13 14 Do one of the following: If NEW CLEANING KIT appears on the control-panel display, touch YES. The kit life count is automatically reset. If NEW CLEANING KIT does not appear, press the MENU button. Scroll to CONFIGURE DEVICE, to RESETS, and then to RESET SUPPLIES. Scroll to NEW CLEANING KIT, and then touch YES to reset the count.
Image fuser kit The image fuser kit should be replaced after every 100,000 pages of printing. When the counter reaches 100,000 pages, the MFP stops printing until the kit is replaced and the count is reset at the control panel. Hewlett-Packard Company recommends that you place an order for a replacement image fuser kit when the ORDER FUSER KIT message first appears on the control-panel display. The part number for the image fuser kit for the HP Color LaserJet 9500mfp is C8556A.
Replacing the image fuser kit 1 This image fuser kit contains one fuser. 2 1 Replace the image fuser when REPLACE FUSER KIT appears on the control-panel display. 2 On the left side of the MFP, move the finishing device away from the MFP. 3 Open the lower door on the left side of the MFP. 4 If the duplexer is installed, push down the green duplexerrelease tab. Grasp the center handle and pull the duplexer out until it stops. It is not necessary to completely remove the duplexer.
7 8 7 Remove the new fuser from its packaging. 8 Align the fuser with the black guide-rails inside the MFP. Pushing against both ends of the fuser, slide it completely into the MFP. Rotate the blue levers outward until they click into place. 9 Slide the duplexer into the MFP until it clicks into place. Close the left door. Reattach any previously removed finishing device. Note If the door does not close, make sure that the blue fuser levers are in the vertical position.
Cleaning procedures Some print-quality and copy-quality problems can be resolved by cleaning certain MFP components rather than replacing an MFP part. Cleaning the ADF Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking). To clean the glass CAUTION ● Clean the glass only if dirt is visible, or if you see poor copy quality (such as streaking). ● Clean the glass surface by wiping it gently with a clean, damp, lint-free cloth.
1 2 To clean the ADF delivery system 1 Open the ADF. 2 Locate the top and bottom ADF glass strips. 3 Clean the glass strips by wiping them gently with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 4 Locate the white, vinyl ADF backing. 5 Locate the white, vinyl calibration strips. 6 Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth.
To clean the top ADF glass strip 1 If you are still experiencing poor copy quality, you might need to clean the top ADF glass strip. CAUTION Clean this area only if you see copy defects such as streaks, and you notice dust inside the glass strip. Cleaning this area frequently could introduce dust into the MFP. 2 1 Open the ADF cover. 2 Locate the latch that releases the top ADF glass strip. Push the latch to the left, and pull down to expose the inside of the glass strip.
11 To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. 1 2 4 5 Open the ADF. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the MFP. 2 Locate the rollers near the glass strips. 3 Wipe the rollers gently with a clean, water-dampened, lintfree cloth.
Cleaning the post charger 1 Clean the post charger on the transfer belt if light streaks appear in halftone areas of the printed pages. 2 1 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. 2 Open the right upper door. 3 Locate the blue handle of the post charger cleaner on the front left of the image transfer belt. 4 Gently slide the post charger cleaner to the right until it stops. The spring should be compressed. 5 Slide the cleaner to the left back into place.
7 6 Repeat steps 3 and 4 to clean the post charger a second time. 7 Close the upper right door. If the door does not close, make sure that the blue handle of the post charger cleaner is positioned at the far left of the image transfer belt. 8 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
Cleaning the fuser input 1 Occasionally, toner and paper dust collects in the fuser input and can affect print quality. Use the following procedure to clean the fuser input. 1 Open the front doors of the MFP, and then swing the large green lever down. 2 2 On the front side of the MFP, locate the blue transfer-roller handle beneath the large green lever. Grasp the handle and pull the roller out of the MFP. Set the roller on a clean, flat surface.
8 8 Remove the brush from the tongs by raising the snap on the back of the brush and pulling the brush away from the tongs. 9 Replace the tongs and brush on the inside of the right door. 10 Using one hand to support the underside of the transfer roller, turn the roller to a 45° angle and align the roller with the slot. Slide the roller into the slot until it stops.
Installing firmware updates The MFP can use newer versions of its firmware as they become available. To obtain the latest firmware, go to www.hp.com/go/clj9500mfp and follow the instructions on the screen. To download firmware updates easily to one or to many printers and MFPs, use the HP Web Jetadmin software (go to www.hp.com/go/webjetadmin). Downloading the new firmware to the MFP The MFP can receive an .RFU file update when the MFP is in the READY state.
Remote firmware update through a local Windows port If the MFP is connected through a local port (USB or parallel), then you can send the .RFU file directly to the MFP by using a Copy command from a command prompt or an MS-DOS window. At the command prompt, perform the following steps for your operating system.
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 The .RFU file can be sent directly to the MFP by typing a copy command at a command prompt or in an MS-DOS window. 1 At a command prompt, type: copy /b where is the name of the .RFU file (including the path) and is the name of the appropriate MFP port (such as LPT1). For example, C:\>COPY/b c:\9500MFPFW.
Remote firmware update by using FTP on a direct network connection If the HP Color LaserJet 9500mfp uses a direct network connection, use file transfer protocol (FTP) to update your HP LaserJet firmware. Complete the following steps for your operating system. Windows operating systems 1 Note Make note of the TCP/IP address on the EIO Jetdirect page. The HP Jetdirect page is the second page of the configuration page printout. Before connecting to the MFP, make sure that the MFP is not in PowerSave mode.
Note The MFP automatically turns off and then on again after processing the upgrade. 12 At the command prompt, type the word “bye” to exit the ftp command. 13 At the command prompt, type the word “exit” to return to the Windows interface. Mac operating systems (OS X) 1 Make note of the TCP/IP address on the EIO Jetdirect page. The Jetdirect page is the second page of the configuration page printout. 2 Open a Terminal window on your Macintosh.
2 In the address line of the browser, type: ftp:// where is the TCP/IP address of your MFP. For example, if the TCP/IP address is 192.168.0.90, type FTP 192.168.0.90 3 Locate the .RFU file for the MFP. 4 Drag and drop the .RFU file onto the PORT1 icon in the browser window. Remote firmware update using the HP LaserJet utility (Mac OS 8.6 and 9.x only) Follow these instructions to update the firmware by using the HP LaserJet utility.
Remote firmware update using the LPR command Note This remote firmware update method is for use in Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003. Follow these instructions to update the MFP software remotely by using the LPR command: 1 In a command window, type: lpr -P -S -o l or lpr -S -Pbinps where can be either the TCP/IP address or the hostname of the MFP, and where is the filename of the .RFU file.
10 Click Update Firmware. HP Web Jetadmin sends the selected .RFU file to the MFP. A message appears on the control panel. See “MFP messages during firmware update” on page 249. At the end of the upgrade process, READY appears on the control panel. HP Web Jetadmin 6.5 can be used to perform multiple or unattended installations. Use the following procedures. 1 Start HP Web Jetadmin. 2 Create a device group.
Troubleshooting a firmware update The following table lists the causes and results of possible interruptions to the firmware update. Cause Result Control panel cancelled a job. No update occurred. A break in the I/O stream occurred during a send. No update occurred. A power cycle occurred during RECEVING UPGRADE. No update occurred. A power cycle occurred during UPGRADING PRITNER. No update occurred (resend the update through a parallel port).
Managing and configuring printer drivers Your system or network administrator can use the driver management and configuration solution to configure printer drivers before you install and deploy them within your environment. This is helpful when you configure printer drivers for multiple workstations or products that share the same configuration. When you preconfigure your printer driver to match the MFP hardware, you can gain access to all of the MFP accessories through the driver.
Using the HP Web Jetadmin software plug-in A driver management and configuration plug-in is available for the HP Web Jetadmin software. You can use the plug-in to configure the printer drivers before installation and deployment. This method for managing and controlling printer drivers provides a complete, end-to-end solution that you can use to set up and configure the MFP, the print path (queue), and the client computers or workstations.
Relocating the MFP This section contains critical information for avoiding damage when moving the MFP. Before moving the MFP across the room or to another nearby location, be sure to remove any jammed media. Before moving the MFP longer distances, including moves that require an elevator or a ride in a vehicle, use the following checklist as a general guide. Do not disconnect the MFP’s power cord while the power is on or while the MFP’s internal fans are operating.
After the MFP is in the new location Complete the following tasks, in order. Task Additional information ❏ Unlock the scan head by using the See “Setting up the MFP” on page 377. carriage lock. ❏ Install the 2,000-sheet side input tray See “Setting up the MFP” on page 377. (tray 4). ❏ Install the finishing device. See “Setting up the MFP” on page 377. ❏ Install the image transfer cleaner. See “Replacing the image cleaning kit” on page 228. ❏ Install the toner collection bottle.
10 Problem solving Use this chapter to troubleshoot and solve MFP problems.
256 Topic Tasks Page Solving MFP problems MFP hardware issues page 331 MFP control-panel issues page 332 Media-handling issues page 333 MFP-output issues page 335 PostScript issues page 338 Software issues page 338 Communication issues page 339 Duplexer issues page 341 ENWW
Clearing jams Note Repeating jams are often caused by using unsupported media. See “Supported types of media” on page 172 for more information. If a jam message appears on the MFP control panel, look for media in the locations that are indicated on the control-panel display. You might need to look for media in locations other than those that are indicated in the jam message. After you have removed the jammed media, the MFP warms up and automatically clears all of the remaining pages.
Jam in the automatic document feeder (ADF) cover 1 1 Open the ADF cover. 2 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media. 3 Close the ADF cover.
1 Clearing jams from the input-tray areas Jam in tray 1 Follow these directions to clear jams in tray 1. 1 Remove all of the media that is loaded in tray 1. 2 Pull the jammed media toward you and out of tray 1. Make sure that you have removed any pieces of torn media. 3 Open and close the upper right door to reset the MFP. 4 Load media in tray 1. 5 Slide the paper guides to the appropriate size that is marked on the tray. (See “To load media in tray 1” on page 19.
Jam in tray 2 or tray 3 1 Follow these directions to clear jams in tray 2 or tray 3. 2 1 Open the tray until it stops. If you hear the sound of media tearing, stop and look for the jammed media. Make sure to check the upper-right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left. 2 Remove any other jammed media from this area by pulling the media to the left. Make sure that you have removed all of the pieces of torn media.
5 5 Check for jammed media in this area. Make sure that you have removed all of the pieces of torn media. 6 Close the upper right door and the lower right door. 7 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
Jam in the 2,000-sheet side input tray (tray 4) 1 3 1 Open the top door, and then open the bottom door on the 2,000-sheet side input tray (tray 4). 2 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media. 3 Close the bottom door, and then close the top door. 4 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. Check for jammed media between the 2,000-sheet side input tray (tray 4) and the MFP. 5 Open the upper right door.
6 6 If the jammed media is visible, pull it up and out of the MFP. Make sure that you have removed any pieces of torn media. 7 Close the upper right door. 8 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
Jam inside the upper right door 1 Follow these directions to clear jams from behind the upper right door. 2 1 Remove all of the media that is loaded in tray 1. 2 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. 3 Open the upper right door. 4 If the jammed media is visible, pull it up and out of the MFP. Make sure that you have removed any pieces of torn media. 5 Close the upper right door.
6 6 Reload the media in tray 1. 7 Slide the paper guides to the appropriate size that is marked on the tray. (See “To load media in tray 1” on page 19.) 8 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
Jam at the upper right door or the front doors 1 Follow these directions to clear jams at the upper right door or in the front-door area. 2 1 Remove all of the media that is loaded in tray 1. 2 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. 3 Open the upper right door. 4 If the jammed media is visible, pull it up and out of the MFP. Make sure that you remove any pieces of torn media, and then go to step 9.
6 7 6 Lower the green lever. 7 Press down on the tab that has the white arrow. 8 Hold the tab down and use the tongs (found in the inside pocket of the right front door) to reach into the MFP and remove jammed media. Make sure that you remove any pieces of torn media. 9 Raise the green lever to its original position. 10 Close all of the doors.
11 Reload the media in tray 1. 11 12 Slide the paper guides to the appropriate size that is marked on the tray. (See “To load media in tray 1” on page 19.) 13 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
1 Clearing jams from the duplexer Jam inside the duplexer Follow these instructions to clear jams in the duplexer. 1 Move the finishing device away from the MFP to gain access to the lower left door. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 CAUTION Do not push the finishing device face-up tray when you are removing or installing the finishing device. 2 3 4 Open the lower left door. WARNING! Avoid touching the fusing area above the duplexer.
6 6 Reach far into the duplexer area and remove any media that you find there. 7 Reinstall the duplexer by sliding it back into the MFP until it locks into place. 8 Close the lower left door. Slide the finishing device back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the MFP automatically sends a cleaning page through the paper path to remove loose toner.
1 Clearing jams from the output areas Jam in the fuser area at the lower left door Follow these directions to clear jams at the lower left door (fuser area). 1 Move the finishing device away from the MFP to gain access to the lower left door. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Open the upper left door. 3 If the jammed media is visible, remove it from the MFP. Then close the upper left door and continue printing.
6 Press the green tab and slide the duplexer partially out of the MFP. Remove any jammed or damaged media from this area by pulling the media out of the MFP. 7 Close the lower left door. Push the finishing device back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the MFP automatically sends a cleaning page through the paper path to remove loose toner.
1 Jam in the upper left door Follow these directions to clear jams in the top output bin. 1 If the jam extends into the output area, slowly and carefully pull the media out of the MFP so that it does not tear. If the jammed media is not visible in the output area, go to step 2. 2 Move the finishing device away from the MFP to gain access to the lower left door. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 3 Open the upper left door.
Jam in the stacker or stapler/stacker 1 2 1 If the jam extends into the output bins, slowly and carefully pull the media straight out of the MFP so that it does not tear. 2 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 3 Remove any jammed media from this area. 4 On the stacker, lift the wire on bin 2 of the device, and carefully pull out any media from this area.
6 6 Carefully pull out any media from the flipper area. WARNING! Avoid touching the flipper area. It can be hot. 7 7 Locate the green handle in the paper-path module, and then pull down on the handle. 8 Carefully pull out any media from the paper-path module. Close all of the open doors. Push the finishing device back into place.
Jam in the 8-bin mailbox (face-up bin) 1 2 1 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Carefully remove the face-up bin. 3 Pull down the handle on the output paper module and remove any jammed media from this area. 4 Push the 8-bin mailbox back into place, and then reattach the face-up bin. Note For more information, see the use guide that came with the finishing device.
1 2 Jam in the 8-bin mailbox (face-down bins) 1 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Carefully remove any jammed media from the belt. 3 Push the 8-bin mailbox back into place. Note For more information, see the use guide that came with the finishing device.
Jam in the 8-bin mailbox (belt) 1 2 1 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Carefully remove any jammed media from the belt. 3 Push the 8-bin mailbox back into place. Note For more information, see the use guide that came with the finishing device.
1 2 Jam in the 8-bin mailbox (flipper entry) 1 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Carefully remove any jammed media from the flipper entry or the MFP exit area. 3 Push the 8-bin mailbox back into place. Note For more information, see the use guide that came with the finishing device.
Jam in the 8-bin mailbox (flipper exit) 1 2 1 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Carefully remove the face-up bin. 3 Pull down the handle on the output paper module and remove any jammed media from this area. 4 Push the 8-bin mailbox back into place, and then reattach the face-up bin. Note For more information, see the use guide that came with the finishing device.
1 Jam in the multifunction finisher 1 Open the multifunction finisher cover. 2 Slowly and carefully pull the jammed media straight out of the multifunction finisher so that it does not tear. 3 Close the multifunction finisher cover. 4 Move the multifunction finisher away from the MFP. To do this, push on the arrow at the front right of the multifunction finisher to unlatch it. Then stand on the left side of the MFP and pull the multifunction finisher straight toward you.
6 6 Carefully remove any media from the multifunction finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 9 Close the stapler-unit door. 10 Push the multifunction finisher back into place.
1 Staple jam from the stapler/stacker Note The message JAM INSIDE STAPLER appears on the control panel. 2 1 Move the stapler/stacker away from the MFP. 2 Open the stapler-unit door. 3 Pull the cartridge out. 4 Pull up on the lever that is labeled with a green dot. 5 Remove the damaged staple.
6 6 Press down on the lever that is labeled with a green dot. 7 Reinstall the staple cartridge. 8 Close the stapler-unit door. 9 Push the stapler/stacker back into place.
1 2 Staple jam from the multifunction finisher 1 Open the stapler-unit door. 2 Slide the stapler unit toward you. 3 Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open). 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge.
5 5 Remove the staple cartridge. 6 Pull up on the lever that is labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the lever that is labeled with a green dot. 9 Reinstall the staple cartridge.
10 10 Slide the stapler unit into the multifunction finisher. 11 Close the stapler-unit door.
Staple jam in the upper half of the stapler head (multifunction finisher) 1 1 Open the stapler-unit door. 2 Slide the stapler unit toward you. 3 Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open). 2 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. 3 CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge.
6 6 Slide the stapler unit into the multifunction finisher. 7 Close the stapler-unit door.
Solving repeated jams Situation Solution Repeated jam problems in the MFP 1 2 3 4 5 6 7 Repeated jam problems in the ADF 1 2 3 4 Check the media specifications. (See “Recommended media” on page 172.) If the media is outside of the recommended specifications, problems can occur. Check to see that media is correctly loaded in the trays and that all width guides are correctly set. (See “Selecting and using media” on page 163.
Understanding MFP messages Messages appear on the MFP control-panel display to relay the normal status of the MFP (such as PROCESSING JOB), or to alert you to an error condition (such as CLOSE FRONT DOOR) that needs attention. “Interpreting control-panel messages” on page 292 lists messages that require attention, or that might raise questions. Messages begin on page 292 and are listed in alphabetical order, with numeric messages at the end of the list.
Interpreting control-panel messages Message Description or explanation Recommended action ACESS DENIED MENUS LOCKED The menu item is locked. See your network administrator. ACTION NOT CURRENTLY AVAILABLE FOR TRAY X TRAY SIZE CANNOT BE ANY SIZE/ANY CUSTOM The MFP is attempting to select duplex registration for a tray that is set to ANY SIZE or ANY CUSTOM. Duplex registration is not available when the size is set to ANY. Configure the tray to a specific size.
Message Description or explanation Recommended action CANCELING COPY JOB The MFP is canceling a copy job. The message continues while the job is stopped, the paper path is flushed, and any remaining data is discarded. No action is necessary. CANCELING SEND JOB The MFP is canceling an e-mail job. The message continues while the job is stopped, the paper path is flushed, and any remaining data is discarded. No action is necessary.
Message Description or explanation Recommended action CLEAN POST CHARGER The post charger requires cleaning. Clean the post charger. See “Cleaning the post charger” on page 238. CLEANING DISK FAILED A hard disk or Flash Memory disk cleaning failed. Try cleaning the disk again. CLEARING ACTIVITY LOG The corresponding fax menu item is activated. No action is necessary. CLEARING ALL BLOCKED NUMBERS The corresponding fax menu item is activated. No action is necessary.
Message Description or explanation Recommended action DISK DEVICE FAILURE The EIO hard disk had a critical failure and can no longer be used. 1 2 3 4 DISK FILE OPERATION FAILED The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory. Check the file name and try the operation again. DISK FILE SYSTEM IS FULL The disk file system has reached maximum capacity.
Message Description or explanation Recommended action EIO X DISK FILE SYSTEM IS FULL The disk file system on the hard disk in slot X is full. Delete files from the EIO hard disk and then try again. HP Web Jetadmin can be used to delete files and fonts. EIO X DISK IS WRITE PROTECTED The disk device in slot X is protected and no new files can be written to it. Fonts and forms cannot be stored on the disk when the disk is write protected.
Message Description or explanation Recommended action INSTALL BLACK CARTRIDGE The print cartridge is not installed or is not installed correctly. Remove and then reinstall the indicated print cartridge. See “Replacing the print cartridges” on page 215. INSTALL CYAN CARTRIDGE The print cartridge is not installed or is not installed correctly. Remove and then reinstall the indicated print cartridge. See “Replacing the print cartridges” on page 215.
Message Description or explanation Recommended action LOAD TRAY 1 [TYPE] [SIZE] TO CONTINUE TOUCH OK The MFP is waiting for media to be loaded into tray 1. Touch OK to continue printing if the paper that is loaded in the tray is the correct size and type. If it is the incorrect size or type, remove the media in the tray and load the tray with the correct media. LOAD TRAY 1 [TYPE] [SIZE] TO USE ANOTHER TRAY TOUCH OK The MFP is waiting for media to be loaded into tray 1.
Message Description or explanation Recommended action LOAD TRAY XX [TYPE] [SIZE] MOVE TRAY SWITCH TO CUSTOM. A job has been sent that requires a specific type or size of media that is not loaded in the tray, and no other trays are available to use. 1 2 3 Load the specified media into the tray. Move the tray switch to CUSTOM. When prompted by the controlpanel display, select the media size and type that you want to use. To cancel a job, press the STOP button.
Message Description or explanation Recommended action MANUALLY FEED [TYPE] [SIZE] The MFP is waiting for media to be loaded in tray 1 for a manual feed, and no other trays have media available to use. Load the requested media into tray 1. The MFP is waiting for media to be loaded in tray 1 for a manual feed (media is loaded in the tray). 1 MANUALLY FEED [TYPE] [SIZE] TO CONTINUE TOUCH OK To cancel a job, press the STOP button.
Message Description or explanation Recommended action NOVELL LOGIN REQUIRED Novell authentication is enabled for this destination. Enter the Novell network credentials. ORDER CLEANING KIT LESS THAN XXX PAGES The cleaning kit is nearing the end of its life. Printing will continue normally until the cleaning kit is completely used. A new cleaning kit should be ordered. ORDER BLACK CARTRIDGE The black cartridge is nearing the end of its life.
Message Description or explanation Recommended action PASSWORD OR NAME IS INCORRECT PLEASE ENTER CORRECT LOGIN The required login name or password is incorrect. Make sure the login name and password are correct. It the message appears again, check with your network administrator. PAUSED The MFP is paused. Press the MENU button and then touch RESUME to continue. PERFORMING... COLOR BAND TEST A color band test is being performed. No action is necessary. PERFORMING...
ENWW Message Description or explanation Recommended action PRINTING... EVENT LOG An event log page is being generated. The MFP returns to Ready when the job is complete. No action is necessary. PRINTING... FILE DIRECTORY The file directory on the hard disk is being generated. No action is necessary. PRINTING... FONT LIST An internal font list is being generated. The MFP returns to Ready when the job is complete. No action is necessary. PRINTING... MENU MAP A menu map is being generated.
Message Description or explanation Recommended action RAM DISK FILE SYSTEM IS FULL The RAM disk has reached maximum capacity. 1 2 Delete files and then try again, or turn the MFP off and then turn the MFP on to delete all of the files on the device. (Delete files by using HP Web Jetadmin or another software utility. See the online help for more information.
ENWW Message Description or explanation Recommended action REPLACE BLACK CARTRIDGE TO CONTINUE TOUCH OK The Supplies Low menu is set to Stop and the black print cartridge has passed the low threshold. Touch OK to continue printing, and order a new black print cartridge if necessary. REPLACE BLACK DRUM TO CONTINUE TOUCH OK The Supplies Low menu is set to Stop and the black image drum has passed the low threshold. Touch OK to continue printing, and order a new black image drum if necessary.
Message Description or explanation Recommended action REPLACE TRANSFER KIT The rollers are slipping but the transfer kit is at the end of its life. Replace the transfer kit with a new, genuine-HP transfer kit. Follow the instructions that appear on the controlpanel display to tell the MFP that the transfer kit is new. See “Replacing the image transfer kit” on page 222. REPLACE TRANSFER KIT TO CONTINUE PRESS OK The Supplies Low menu is set to Stop and the transfer kit has passed the low threshold.
Message Description or explanation Recommended action SANITIZING DISK FAILED The hard disk or the Flash Memory disk sanitization failed. Turn the MFP and then back on. SCAN CARRIAGE LOCKED CHECK LOCK SWITCH, CYCLE POWER The flatbed scanner carriage is locked for shipping. 1 2 3 Turn off the MFP. Unlock the scanner carriage. See “Before you move the MFP” on page 253 for more a graphic of this step. Turn on the MFP. SCANNING The MFP is scanning a job. No action is necessary.
Message Description or explanation Recommended action THE DIGITAL SENDING SERVICE AT DOES NOT SERVICE THIS MFP. CONTACT ADMINISTRATOR. The MFP is not serviced by the correct DSS server. Contact your network administrator. THE DIGITAL SENDING SERVICE MUST BE UPGRADED TO SUPPORT THIS VERSION OF THE MFP FIRMWARE. CONTACT ADMINISTRATOR. The MFP firmware is upgraded. Contact your network administrator. THE FOLDER YOU HAVE ENTERED IS NOT A VALID FOLDER.
Message Description or explanation Recommended action TYPE MISMATCH IN TRAY XX The MFP detected a different type of media than what was specified for the tray in use. 1 2 3 4 UNABLE TO SEND FAX PLEASE CHECK FAX CONFIGURATION The MFP is unable to send a fax. See “Faxing” on page 51. UNSUPPORTED DATA ON FLASH DIMM IN SLOT X TO CLEAR TOUCH OK. The data on the DIMM is not supported. Press the SELECT button to continue. UNSUPPORTED DATA ON ROM DIMM IN SLOT X TO CLEAR TOUCH OK.
Message Description or explanation Recommended action USER NAME OR PASSWORD IS INCORRECT. PLEASE RE-ENTER. The required user name or password is incorrect. Check your user name and password, and then try again. If the problem persists, see your network administrator. WAIT FOR PRINTER TO REINITIALIZE The RAM disk setting has been If you change the mode of the external changed before the MFP is device, turn the MFP off and then on, automatically restarted.
Message Description or explanation Recommended action 22 EIO X BUFFER OVERFLOW TO CONTINUE TOUCH OK Too much data was sent to the EIO card in the specified slot (X). An incorrect communications protocol might be in use. 1 22 PARALLEL I/O BUFFER OVERFLOW TO CONTINUE TOUCH OK A data flow problem occurred on the parallel port. 2 1 2 3 4 Check for a loose cable connection, and be sure to use a high-quality cable.
Message Description or explanation Recommended action 30.00.00 SCANNER I/O FAILURE CHECK COPY CONNECT CARD The high-speed copy connect card was not detected. The copy connect card either is not installed or failed initialization. 1 2 3 4 30.1.06 SCAN FAILURE A flatbed fan failure has occurred. Turn the MFP off, and then turn the MFP on. 30.1.07 SCAN FAILURE A communication error has occurred. Turn the MFP off, and then turn the MFP on.
Message Description or explanation Recommended action 51 TO CONTINUE TURN OFF THEN ON A temporary printing error has occurred. 1 2 52 TO CONTINUE TURN OFF THEN ON A temporary printing error has occurred. 1 2 53.XY.ZZ TO CONTINUE TOUCH OK A problem exists with the MFP memory. The DIMM that caused the error will not be used.
Message Description or explanation Recommended action 57.XY TO CONTINUE TURN OFF THEN ON A temporary printing error has occurred. 1 2 3 58.X TO CONTINUE TURN OFF THEN ON A temporary printing error has occurred. 1 2 3 59.X TO CONTINUE TURN OFF THEN ON A temporary printing (motor) error has occurred. 1 2 3 4 Turn the MFP off, and then turn the MFP on. Check to see if the message goes away. Check the fans for obstructions.
Message Description or explanation Recommended action 64 TO CONTINUE TURN OFF THEN ON An error has occurred in the MFP, the formatter, or the firmware. 1 66.XX.YY An error in the paper-handling device has occurred. 2 1 2 An error occurred in the MFP nonvolatile memory (NVRAM), and one or more MFP settings has been reset to its factory default. Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.
316 Message Description or explanation Recommended action 79.XXXX ERROR TO CONTINUE TURN OFF THEN ON A critical hardware error has occurred. 1 Understanding MFP messages 2 Turn the MFP off, and then turn the MFP on. If the message persists, contact an HP-authorized service or support provider. (See “Information from the MFP” on page 363, or go to www.hp.com/go/clj9500mfp.
Solving output-quality problems The first step to addressing an output-quality problem is to determine if the problem is specific to copied pages or printed pages. Problems that appear on printed pages also typically affect copied pages, but problems that appear on copied pages might not always appear on printed pages. When an output-quality problem occurs when copying, it is helpful to determine if the same problem occurs during printing.
Output-quality troubleshooting procedures For all output-quality problems and defects, perform the following procedures. ● Replace any MFP supplies that have run out. When a supply is out, the REPLACE message appears on the control panel, and the gauge shows an empty bar with a flashing outline for the supply that is out. Printing stops and the REPLACE message appears on the control panel until the supply is replaced.
To print the Print Quality Troubleshooting Pages 1 Press the MENU button. 2 Use the Up and Down arrow to scroll to and then touch DIAGNOSTICS. 3 Use the Up and Down arrow to scroll to and then touch PQ TROUBLESHOOTING. Solving persistent output-quality problems Note Repeating jams are often caused by using unsupported media. See “Supported types of media” on page 172 for more information.
Output-quality-defect chart Use the examples in the output-quality-defect chart to determine which output-quality problem you are experiencing, and then see the corresponding pages to find information that can help you troubleshoot the problem. Note 320 The output-quality-defect chart assumes the use of letter- or A4-size media that has moved through the MFP long edge first. See “Solving output-quality problems” on page 317. An image that has no defects.
ENWW See “Color fade in one color” on page 325 See “Fingerprints and media dents” on page 326 See “Loose toner” on page 326 See “Smeared toner” on page 327 See “White areas (dropouts)” on page 327 See “Media damage (wrinkles, curl, creases, tears)” on page 328 See “Specks or stray toner” on page 329 See “Skewed, stretched, or off- See “Misaligned colors” on page 330 center page” on page 330 10 Problem solving 321
Horizontal lines or streaks ● ● ● 322 Solving output-quality problems Make sure that the humidity, temperature, and other operation and location requirements of the MFP are met. See “Operating and storage environment” on page 361. For the latest information and problem-solving procedures, go to www.hp.com/go/clj9500mfp. Print the Print Quality Troubleshooting Pages and follow the diagnostic procedure that is listed on the first page to help isolate the defect to a particular component.
Broken horizontal lines ● ● Clean the fuser input. See “Cleaning the fuser input” on page 240. For the latest information and problem-solving procedures, go to www.hp.com/go/clj9500mfp. Vertical lines ● ● ● ● ● ● ENWW Make sure that the image drums are seated correctly. To do this, open the front doors, lower the green lever, and lower the image-drum door. Pull each drum out a short distance, and then slide the drum gently but firmly into place, making sure that it is completely inside the MFP.
Repetitive defects Make sure that the humidity, temperature, and other operation and location requirements of the MFP are met. See “Operating and storage environment” on page 361. ● Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 319) and follow the diagnostic procedure that is listed on the first page. ● For the latest information and problem-solving procedures, go to www.hp.com/go/clj9500mfp. See also “Fingerprints and media dents” on page 326.
Color fade in one color ● ● ● ENWW Make sure that the humidity, temperature, and other operation and location requirements of the MFP are met. See “Operating and storage environment” on page 361. Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 319) and follow the diagnostic procedure that is listed on the first page. For the latest information and problem-solving procedures, go to www.hp.com/go/clj9500mfp.
Fingerprints and media dents ● ● ● ● Make sure to use supported media. See “Supported types of media” on page 172. Use different supported media or use supported media from a previously unopened package. Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances.
Smeared toner ● ● ● ● ● Make sure to use supported media. See “Supported types of media” on page 172. Use different supported media or use supported media from a previously unopened package. Make sure that the image drums are seated correctly. To do this, open the front doors, lower the green lever, and lower the image-drum door. Pull each drum out a short distance, and then slide the drum gently but firmly into place, making sure that it is completely inside the MFP.
Media damage (wrinkles, curl, creases, tears) ● ● ● ● ● ● ● ● ● ● 328 Solving output-quality problems Make sure that the humidity, temperature, and other operation and location requirements of the MFP are met. See “Operating and storage environment” on page 361. Make sure to use supported media. See “Supported types of media” on page 172. Use different supported media or use supported media from a previously unopened package.
Specks or stray toner ● ● ● ● ● ● ENWW Make sure that the humidity, temperature, and other operation and location requirements of the MFP are met. See “Operating and storage environment” on page 361. Make sure to use supported media. See “Supported types of media” on page 172. Use different supported media or use supported media from a previously unopened package. Make sure that the media type and size for the tray are set at the control panel. See “Setting media size and type” on page 164.
Skewed, stretched, or off-center page ● ● ● ● ● ● ● ● Make sure that the humidity, temperature, and other operation and location requirements of the MFP are met. See “Operating and storage environment” on page 361. Make sure to use supported media. See “Supported types of media” on page 172. Use different supported media or use supported media from a previously unopened package.
Solving MFP problems MFP hardware issues Situation Solution A MFP door does not close. ● ● The control-panel display is blank, and the internal fans are not running. ● ● ● The MFP is turned on, but the internal fans are not running. ● ● The green lever inside the front doors does not rotate up. ● ● ● ● The MFP does not print from tray 2, tray 3, or the 2,000-sheet side input tray (tray 4). ● ● ● The 2,000-sheet side input tray (tray 4) does not work. ● ● ● The MFP will not start.
MFP control-panel issues Situation Solution The control-panel display is in the wrong language or shows unfamiliar characters. ● 1 2 3 4 5 6 ● 332 Reconfigure the control panel to display language. Turn off the MFP. Press the MENU button. Touch CONFIGURE DEVICE. Touch SYSTEM SETUP. Touch LANGUAGE. Touch your language, and then touch EXIT. If the new language does not appear on the display, you might have touched OK to save your new selection. The MANUALLY FEED [TYPE] [SIZE] message cannot be cleared.
Media-handling issues Situation Solution Duplexer jams occur repeatedly. ● ● Stapler jams occur repeatedly. ● ● Make sure that the job to be stapled is less than 5 mm (0.2 inch) thick. The stapler might contain some trapped staple wires that are obstructing the magazine. Remove any loose staples and media particles from the inside of the stapler (see “Staple jam from the stapler/stacker” on page 283 and “Staple jam from the multifunction finisher” on page 285). The job was not stapled.
Situation Solution The media is not going to the correct output location. ● ● ● Jams and media-feeding problems occur. ● The MFP draws media from the wrong tray. ● See “Clearing jams” on page 257. ● Make sure that the media specifications are within recommended range. (See “Selecting and using media” on page 163.) ● Make sure that the media guides are adjusted correctly and are not skewed. (See “Setting media size and type” on page 164.
MFP-output issues Situation Solution A page printed with clipped margins. If the page margins are clipped, you might have to print the page at a lower resolution or install more memory. (See “To install Flash Memory cards” on page 201.) Check the tray alignment and make sure that the front and back are aligned. Check your software program to make sure that no data extends into the unprintable area of the page. The MFP substituted a font different from the disk-resident font that was requested.
Situation Solution The job is not sent to the correct MFP. ● ● The job prints in Courier (the MFP default font) instead of the requested font. ● ● ● ● The job prints on the wrong side of the media. ● ● The MFP prints only part of a page or document. ● ● The MFP prints the wrong fonts or formats. ● ● 336 Solving MFP problems For Macintosh systems: Another MFP with the same or similar name might have received the print job.
ENWW Situation Solution Printing stops in the middle of the job. ● The MFP printed on only one side of the media rather than on both sides. Make sure that the option to print on both sides of the media (duplexing) is configured in the printer driver. Check the control-panel display for an error message. If you are on a network, make sure that the computer is correctly configured and that no network problem exists (see your network administrator).
PostScript issues Situation Solution A PS (PostScript) job fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this does not identify the problem, try installing more memory (see “” on page 201). A PS (PostScript) error page prints. ● ● ● ● A text listing of PS (PostScript) commands prints instead of your PS print job. Make sure that the print job is a PS job. Check the MFP setup in your software program to make sure that the MFP is selected.
Communication issues Situation Solution Data from a previous print job remains in the MFP buffer. ● ● ● ● The data light is flashing, but nothing prints. ● ● ● The MFP does not recognize the duplexer. ● ● ● Make sure that you are using the correct printer driver. A complex print job might still be processing. Make sure that the MFP is not paused. Make sure that PROCESSING JOB appears on the control panel.
Situation Solution A MFP port problem exists. Check that your computer port is configured and working correctly. One way to check this is to connect another MFP to that port on your computer and print from a software program you know works. The Macintosh computer is not communicating with the MFP. ● ● ● ● ● ● 340 Solving MFP problems Make sure that READY appears on the MFP control panel. Make sure that the correct printer driver is selected in the left half of the Chooser.
Duplexer issues Situation Solution The print job was not printed on both sides. ● ● ● ● The “print on both sides” selection is not available. ● ● ● ● ENWW Make sure that the option to print on both sides of the media has been selected in the printer driver (see “Printing on both sides of paper (duplexing)” on page 96). Print a configuration page to make sure that the duplexer is installed properly (see “Configuration page” on page 346).
Selecting an alternate PPD (Macintosh only) This section, which only applies to Mac OS 9 and earlier, explains how to select an alternate PPD. To select an alternate PPD 1 Open the Chooser from the Apple menu. 2 Click the LaserWriter 8 icon. 3 If you are on a network that has multiple zones, select the zone in the AppleTalk Zones box where the MFP is located. 4 Click the name of the MFP that you want to use in the Select a PostScript Printer box.
Communicating with an HP Jetdirect print server If you cannot communicate with the MFP over the network, verify that the print server is operating. Check the Jetdirect Configuration Page for the message I/O CARD READY. (To print a configuration page, see “To print information pages” on page 344.) Note For troubleshooting information, see the HP Jetdirect administrator’s guide on the MFP software CD-ROM.
Checking the MFP configuration At the control panel, you can print pages that give details about the MFP and its current configuration. The following information pages are described here: On the Information menu: Note ● Menu map ● Configuration page If the Jetdirect print server is installed, a Jetdirect page will print with the Configuration page.
Menu map To see the current settings for the menus and items available at the control panel, print a control-panel menu map. You might want to store the menu map near the MFP for reference. The content of the menu map varies, depending on the options that are currently installed in the MFP. For a complete list of control panel items and possible values, and to change control-panel settings, see “Control-panel menus” on page 123. To print a menu map ENWW 1 Press the MENU button. 2 Touch INFORMATION.
Configuration page Use the configuration page to view current MFP settings, to help troubleshoot MFP problems, or to verify installation of optional accessories such as memory (DIMMs) and printer languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print with the configuration page. Note The content of the configuration page varies, depending on the options that are currently installed in the MFP. To print a configuration page 1 Press the MENU button.
ENWW 5 Memory lists the memory information, PCL Driver Work Space (DWS), and I/O buffering and Resource Saving information. 6 Event Log lists the number of entries in the log, the maximum number of entries that can be viewed, and the three most recent entries. 7 Security lists the status of the Control Panel Lock, Control Panel Password, and Write Protect options. 8 Paper Trays and Options lists the size and type of media that is specified for each of the trays in the MFP.
Jetdirect page If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print with the configuration page. To print a Jetdirect page 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT CONFIGURATION.
Supplies status pages Use the supplies status pages to obtain information about the supplies that are installed in the MFP, the estimated number of pages that remain for each supply, and the number of pages that have been printed with each supply that is currently installed. The page also includes ordering and recycling information. If the MFP detects a non-HP supply, the supply information will not be listed.
The supplies status page 2 contains the following information: 1 2 3 4 5 Note 350 1 Image Transfer Kit Information lists the amount of life remaining in the image transfer kit, the estimated number of pages remaining before the image transfer kit has to be replaced, the control-panel icon, and the HP part number. 2 Image Cleaning Kit Information lists the amount of life remaining in the image cleaning kit and the HP part number.
Usage page Use the usage page to obtain information about the page sizes and number of pages printed, and for information about the percentage of page coverage that has been used for each toner color over the life of the MFP. To print a usage page 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT USAGE PAGE. The usage page contains the following information: 1 2 ENWW 1 Product Name and Printer Name indicate the series of HP LaserJet MFP in use.
PCL or PS font list Use the font lists to see which fonts are currently installed in the MFP. (The font lists also show which fonts are resident on a hard disk or flash DIMM.) The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following describes the information that can be found on the PCL font list: ● Font gives the font names and samples. ● Pitch/Point describes the pitch and point size of the font.
Print demo page To print a print demo page 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT DEMO.
Print RGB samples These samples can be used to specify color output in some software programs. To print a RGB samples 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT RGB SAMPLES. The print RGB samples page contains the following information: Print CMYK samples These samples can be used to specify color output in some software programs. To print CMYK samples 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT CMYK SAMPLES.
ENWW 10 Problem solving 355
File directory page To print a file directory page 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT FILE DIRECTORY. The file directory page contains the following information: 1 2 3 356 1 Disk Information indicates the disk model number, serial number, capacity, available free space, and whether you might write to the disk. 2 File Size column indicates the size of each file under the Directory/File Name column.
Event log page To print an event log 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT DIAGNOSTICS. The event log contains the following information: 5 1 6 2 ENWW 3 4 1 Current Page Count lists the number of pages that have been printed from the MFP. 2 Number lists the order in which the errors occurred. The last error to occur has the highest number. 3 Page Count lists the number of pages that had been printed from the MFP when the error occurred.
Printing a paper-path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with the tray configuration. To print a paper-path test 1 Press the MENU button. 2 Scroll to and touch DIAGNOSTICS. 3 Scroll to and touch SET PAPER PATH TEST. 4 Scroll to select the input tray you want to test, the output bin, the duplex printing, and number of copies, touching OK after you set the value for each.
A Specifications Physical specifications HP Color LaserJet 9500mfp Height 1,219 mm (48 inches) Width 2,660 mm (104.7 inches) Depth (body) 603 mm (23.7 inches) Weight (without print cartridges and image drums) 194.18 kg (427.1 lb) The location for the MFP should accommodate for the following physical and environmental requirements. 647 mm (25.5 in) 635 mm (25 in) 415 mm (16.3 in) 420 mm (16.5 in) 575 mm (22.6 in) 603 mm (23.7 in) 1,080 mm (42.5 in) 543 mm (21.4 in) 475 mm (18.
Power requirements and circuit capacity 110-volt models 230-volt models Power requirements 100 to 127 Volt (+/- 10%) 50 to 60 Hz (+/- 2 Hz) 220 to 240 Volt (+/- 10%) 50 to 60 Hz (+/- 2 Hz) Rated short-term current 12 Amps 7 Amps Values subject to change, see www.hp.com/go/clj9500mfp for current information. WARNING! Power requirements are based on the country/region where the MFP is sold. Do not convert operating voltages. This can damage the MFP and void the product warranty.
Acoustical specifications¹ Sound power level Declared per ISO 9296 Printing/copying (24 ppm) LWAd = 7.3 Bels (A) [73 db(A)] Ready LWAd = 5.6 Bels (A) [56 db(A)] Sound pressure level (bystander position) Declared per ISO 9296 Printing/copying (24 ppm) LpAm = 55 db (A) Ready LpAm = 37 db (A) 1. Values current as of March 24, 2004. Values subject to change. See www.hp.com/go/clj9500mfp for current information.
362 Operating and storage environment ENWW
B Support information Information from the MFP Before visiting the MFP support Web site or contacting customer support, obtain the following information and print the specified diagnostic pages.
Customer support and MFP repair assistance World Wide Web Solutions to most MFP issues can be found at www.hp.com/go/clj9500mfp.The Web site includes frequently asked questions (FAQ), troubleshooting help, information about MFP maintenance and use, manuals, a community forum, and updates for printer drivers and MFP software. E-mail For the quickest response, visit www.hp.com/go/clj9500mfp and click contact support. Email support is in English.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP software license terms ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP.
U.S. Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101 (a), or as “Restricted computer software” as defined in FAR 52.
368 Warranties and license ENWW
C Regulatory Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This MFP has been designed with several attributes to minimize impacts on our environment. ENWW Ozone production This MFP contains an ozone filter to protect indoor air quality. See “Image transfer kit” on page 221 for replacement intervals.
HP LaserJet Printing Supplies Returns and Recycling Program information Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge in 86% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available at www.hp.com/recycle.
For more information For more information about HP’s environmental programs, go to www.hp.com/go/environment or www.hp.
Regulatory statements Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Names: HP Color LaserJet 9500MFP Product Number: C8549A Regulatory Model Number ³ BOISB-0205-02 including Q1891A Product Options: ALL conforms to the following Product Specifications: SAFETY: IEC 60950:1999 / EN 60950: 2000 IEC 60825-1:1993 + A1:1996
EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/ regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see “Declaration of Conformity” on page 372 issued by the manufacturer.
Korean EMI Statement Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 9500MFP laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Taiwan Class A Statement Taiwan Battery Statement Product Information Sheet The Toner Product Information Sheet can be obtained by calling the U.S. HP FIRST (Fax Information Retrieval Support Technology) at (1) (800) 333-1917. International customers should see the front of this manual for appropriate phone numbers and information.
376 Regulatory statements ENWW
D Setting up the MFP Use this section to set up the HP Color LaserJet 9500mfp. The following information is also available in the HP Color LaserJet 95000mfp Start Guide.
1 2 Preparing a location for the MFP 1 Place the multifunction printer (MFP) in a well-ventilated area that does not expose the MFP to chemicals, including ammonia, or sunlight. Hewlett-Packard recommends maintaining the MFP’s environment within a temperature range of 20°C to 26°C (68°F to 79°F) and a relative humidity range of 20% to 50%. 2 Determine the correct voltage for your MFP by checking the voltage rating (shown on a label on the MFP inside the right front door).
1 2 Unpacking and setting up the MFP 1 1 3 2 3 2 Note The MFP box also contains the consumables box. 2 3 5 2 4 7 3 Remove the three white, plastic locks (4) from the side of the cardboard box, and then remove the four corner supports (5) from inside of the cardboard box. 4 Open the two flaps on the side of the cardboard box. 5 Remove the supplies box (6), remove the two unloading ramps (7), remove the external styrofoam pieces (8), and remove the plastic bag (9) that covers the MFP.
7 7 11 Make sure that the wheel locks (11) are in the unlocked position and then roll the MFP onto the unloading ramps and off of the pallet (12). CAUTION The MFP is heavy. Hewlett-Packard recommends that two people roll the MFP off of the pallet. 12 8 8 Remove the orange tape from tray 2 and tray 3. 9 Remove the tray locks and orange tape from tray 2 and tray 3. 10 Open the automatic document feeder (ADF) access door, remove the foam pad and orange tape, and then close the ADF access door.
13 16 16 13 Position the new overlay over the control panel (16). Align the ends of the overlay with the holes on the control panel and slide the overlay in. Snap the overlay firmly onto the control panel. Make sure that the overlay is flat against the control panel. Repeat this step to change the second overlay. 14 Remove the orange tape from tray 1. 15 Remove the orange tape from the front doors. 16 Open the front doors, and swing the large, green lever down.
19 19 Rotate the blue dial downward until it stops (18) and then swing the large, green lever up (19). Close the front doors. 18 19 20 Remove the protective film from the control panel. 21 Move the scanner carriage shipping lock to the right so it unlocks. 22 Install the ADF output bin on the left side of the MFP. 20 23 Position the MFP in its permanent location.
25 25 If your MFP connects to a network, connect a network cable to the HP Jetdirect print server RJ-45 connector on the back of the MFP. Note The parallel cable and the network cable are not included. 26 26 Plug the power cable into the power connector on the left side of the MFP, and then plug the other end of the power cable into an alternating current (ac) outlet.
1 6 1 5 Removing and loading the consumables 1 2 3 8 4 7 2 Install the four print cartridges 2 1 3 4 Note Before you begin, you might want to remove your jewelry, which can snag on parts inside the MFP. 2 Open the front doors of the MFP (1), look for the blue lever (2) that corresponds to the yellow print cartridge, and turn the lever to the right. 3 Remove the yellow cartridge from its packaging. Note If toner gets on your clothes or your hands, wash them with cold water.
1 Install the transfer cleaner 3 1 Make sure that the large, green lever (1) is in the upright position. Remove the transfer cleaner from its packaging. Align the guide on the top of the transfer cleaner (2) with the notch in the MFP. 2 Using the blue handle on the transfer cleaner, firmly insert the transfer cleaner (3) into the MFP until it clicks to a stop. Rotate the blue handle (4) up and firmly push it to the right until it snaps into place.
1 2 Install the four image drums 1 Swing the large, green lever down. 2 Rotate the blue dial upward until it clicks and the image-drum door unlatches. Open the image-drum door completely. 3 Remove the yellow image drum from its packaging. Note Do not remove the protective cover on the underside of the drum unit step 6. Do not touch the green component inside the drum cartridge. If toner gets on your clothes or your hands, wash them with cold water. 4 3 Place the drum on a level surface.
7 8 7 Repeat steps 3 through 6, using the appropriate colors, to install the remaining three image drums. Close the imagedrum door, pressing the tabs at the top of the door until they click into place. 8 Rotate the blue dial downward (1) until it stops and then swing the large, green lever up (2). 9 Close the front doors. 1 2 Installing the finishing device 1 1 Remove the finishing device from its packaging. WARNING! The finishing device is heavy.
Unpacking and installing the 2,000-sheet side input tray (tray 4) 1 WARNING! The 2,000-sheet side input tray (tray 4) is heavy. Two people are required in order to lift the 2,000-sheet side input tray (tray 4) out of the box. 2 1 Remove the external styrofoam pieces from the cardboard box. 2 Remove the 2,000-sheet side input tray (tray 4) from the cardboard box. Note See the illustrations on the box for information about removing the 2,000-sheet side input tray (tray 4) from its packaging.
8 3 9 6 5 10 8 Put the end of the connecting rod into the U-shaped metal slot on the pedestal (3). Pinch the tabs on each side of the blue plastic bracket (4), and slide the blue plastic bracket into the metal slot until it locks into place. 9 Connect the data cable on the 2,000-sheet side input tray (tray 4) to the data port on the MFP pedestal (5). Connect the power cord on the 2,000-sheet side input tray (tray 4) to the power connection on the MFP pedestal (6).
Setting the MFP language 1 1 Press the power button to turn on the power (button in). Note The MFP will start in the configured default language, or the MFP might prompt you to select a default language. If a prompt appears, see the next step. 2 2 3 ENTER LANGUAGE appears on the graphical display after the printer is turned on. Scroll through the language options, select the appropriate language, and then touch SELECT.
Loading media in tray 2 and tray 3 1 1 2 1 2 Note Never fan media before loading it. 3 4 3 Pull the tray open until it stops (1). Load the standard-size media so that the side to be printed on faces down, and the top edge is toward the rear of the tray (2). Do not load more media than the maximum that is indicated by the media-fill triangles at the back of the tray. 2 Move the left media guide to match the media size that is being loaded (3).
Loading media in the 2,000-sheet side input tray (tray 4) 1 1 Open the top door, and then open the bottom door. 2 Move the media guide to match the media size being loaded (1). Note The 2,000-sheet side input tray (tray 4) supports Letter, A4, LTRR, and A4-R media. 2 3 1 Load the media (2) so that the side to be printed on faces up and the long edge is toward the MFP.
Configurating e-mail To configure the embeded Send to e-mail feature, you must either know the Internet Protocol (IP) address or hostname of the Simple Mail Transfer Protocol (SMTP) server on your network, or use the Find Servers menu option to attempt to locate the server. The MFP uses SMTP to send e-mail messages with attachments containing the image that is scanned at the MFP.
1 Installing the printing software Note Procedures for software installation vary according to the operating system and the network environment. 1 Insert the CD-ROM into the CD-ROM drive. When the installation wizard starts, follow the instructions. 2 Print a test page from the printer driver to test the software installation.
Index Symbols ? button, control panel 291 Numbers 10/100Base-TX servers, troubleshooting 343 2,000-sheet input tray.
binding edge settings 135 bins 8-bin mailbox 117 capacities 7, 116 default destination, setting 135 fax, selecting 72 jams, clearing 271 multifunction finisher 117 paper path test, printing 358 selecting 116, 118 troubleshooting 334 black and white (grayscale) printing 154 black and white copies 43 blank pages adding to end of print job 104 PCL settings 137 bleeds, printing 101 blisters mode 190 blisters, troubleshooting 196 blocking faxes 72, 80 Booklet bin, multifunction finisher 117 booklets, printing 11
control panel blank 331 buttons 4 Configure device menu 130 Copying submenu 131 date and time, setting 140 default settings 9 Diagnostic menu 150 EIO submenu 146 E-mail submenu 132 Enhancement submenu 132 help system 291 I/O submenu 145 Information menu 127 language, setting 144, 390 menus 123 messages 291 navigating menus 124 Originals submenu 130 overlays, installing 380 Paper handling menu 128 PCL submenu 136 Print quality submenu 138 Printing submenu 134 Resets submenu 149 Retrieve job menu 126 Sending
directory, file 127, 356 disk error messages 295 file directory, printing 127 job retention features 108 job retention limit, setting 140 display, matching color 154, 156 distribution list for digital sending 50 DLC/LLC settings 146 status 348 doors close error messages 294 front, clearing jams 266 locating 2 lower left jams, clearing 271 upper left, clearing jams 273 upper right, clearing jams 264, 266 dots, troubleshooting 329 double-sided copying 40 double-sided printing 96 drivers.
fax accessory page, printing 82 activity log 78 background 62 billing code report, printing 79 billing codes, setting up 70 blocked list, printing 80 blocking 72 call report 76 canceling sending 60 connecting to phone line 52 connector, locating 3 customer support 90 date and time, setting 54 dialing mode 68 dialing prefix 68 dial-tone detection 70 error codes 89 error correction mode 66 feature screen 56 features 51 fit-to-page 71 forwarding 74 header 55 JBIG compression 67 light/dark 63 location 54 memory
glossy media HP 175 print modes 189 printing on 186 versus matte finish 179 Glossy photo copying setting 39 gray color settings 156 grayscale printing 154 green lever, troubleshooting 331 Group button 50 HP Web Jetadmin default settings 9 driver management 251 fax settings 64 firmware updates 18, 242, 248 supplies status, viewing 210 humidity operating environment specifications 361 storing media 195 I H halftone settings 155, 156 hard disk error messages 295 features 18 file directory 356 file directory,
installing CompactFlash cards 201 EIO cards 203 fonts on computer 161 fonts on flash memory 161 fonts on hard disk 161 fonts on printer 159 image cleaning kit 228 image drums 386 image fuser kit 232 image transfer kit 222 print cartridges 215, 384 printer drivers, Macintosh 13 setting up the MFP 378 software 394 toner collection bottle 385 transfer cleaner 385 tray 4 388 Internet-Enabled Supplies Ordering (IESO) feature 212 IP address JetSend devices 346 Show Address setting 140 SMTP servers 45 IPX/SPX sett
loading paper custom 26 error messages 298 orientation 168 tray 1 19 tray 2 or tray 3 22, 24 tray 4 28 loading staples multifunction finisher 31 stapler/stacker 33 location, fax 54 lock carriage 149 lock for EIO disk 18 long edge binding settings 135 loose toner, troubleshooting 326 low print cartridges 143 lower left door jams, clearing 271 LPR commands, firmware updates 248 M Macintosh alternate PPD, selecting 342 communications, troubleshooting 340 driver default settings 11 firmware updates 246 fonts i
MFP Digital Sending Software Configuration Utility 65 misaligned colors 330 misfeeds in ADF 237 missing data on printout 335 Mixed copying setting 39 model number 363 modem volume, fax 66 modes Job, copying 41 print 138, 189, 191 tray 107 monitor, matching color 154, 156 moving the printer 253 MSDS (Material Safety Data Sheet) 370 mulitpurpose.
paper A4 settings 135, 136 bins, troubleshooting 334 card stock specifications 185 colored, copying 43 custom 129, 164 default size 134 first page, different 102 glossy 179, 186 HP 172 letterhead 99 loading 19, 168 Optimize settings 192 prepunched 99, 170 print modes 138, 189 recommended 172, 175 recycled 370 selecting 163 settings, trays 29, 128 size detection, copying 37 sizes and weights supported 180 standard sizes 164 storing 195 tray 1 settings 107 tray selection 188, 334 troubleshooting 196, 328 type
print quality defect examples 320 media, troubleshooting 196 settings 138 troubleshooting 317, 318 Print quality submenu 138 Print Quality Troubleshooting Pages 318 print servers Jetdirect page 348 troubleshooting 343 print/stop test 151 printer drivers configuring 251 customization utility 252 default settings 10, 94 downloading 16 features 12 help 12 Linux 16 Macintosh 13 Macintosh, missing from Chooser 338 UNIX 16 using 94 version number, locating 363 website 16 Windows, available 12 Printing submenu 134
scaling copies 36, 43 Scan settings 48 scanner glass, copying from 41 scanner lock error messages 293 scanner tests 151 screen, matching color 154, 156 security authentication 49 fax settings 74 information on configuration page 347 lock for EIO disk 18 setting password for embedded Web server features 208 sending faxes canceling 60 forwarding 74 manual dialing 57 settings 66 troubleshooting 88 using speed dial 58 Sending submenu 132 sending.
stapler/stacker bins 116 capacity 7 error messages 307 loading staples 33 locating 2 not recognized 339 paper jams, clearing 274 paper supported 181 selecting 118 staple jams, clearing 283 stapling documents 119 troubleshooting 333 stapling booklets 114 documents 119 Start button on control panel 4 starting jobs 4 status control panel lock and password 347 devices 208 e-mail alerts 208 information pages 349 lights 5 network 348 supplies 210 status message bar, fax 56 status messages alphabetical list 292 tr
tray 1 capacity 7, 180 custom media, printing 165, 188 envelopes, loading 171 envelopes, printing 98 error messages 308 feeding modes, setting 107 heavy paper, printing 100 jams, clearing 259 labels, loading 171 labels, printing 99 loading 19, 168 locating 2 manual feed mode 107 media specifications 186 media supported 180 media type settings 30, 129 modes 141 paper type settings 166 prepunched paper, loading 99 size settings 29, 128 troubleshooting 333, 334 tray 2 capacity 7, 180 custom media, loading 26 c
types, media glossy 179 print modes 189 supported 172 tray selection 188 tray settings 166 U UNIX downloading printer drivers 16 firmware updates 244 unpacking the MFP 379 UPC bar codes 162 updating firmware about 18 downloading 242 Macintosh 246 messages received during 249 troubleshooting 250 UNIX 244 Windows, FTP 245 Windows, local port 243 Windows, LPR commands 248 Windows, network 244 upper left door jams, clearing 273 upper right door jams, clearing 264, 266 usage page description 351 printing 127 vi
418 ENWW
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