HP VISUALIZE Personal Workstation User’s Guide P- Class (A6034) and X-Class (A1280) Workstations Printed in USA June 2000 Manufacturing Part Number: A1280-90002 Edition E0600 © Copyright 2000 Hewlett-Packard Company
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1. Using Your Personal Workstation X- and P-Class Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 X- and P-Class Workstation Physical Characteristics . . . . . . . . . . . . .24 Your Personal Workstation’s Hardware Control Panel . . . . . . . . . . . . . .25 HP MaxiLife and Its Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Setting Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Setting the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Setting a User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Using Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Connecting SCSI Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents AGP Pro Accessory Board Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Installing I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Removing I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Installing and Removing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents If Your Personal Workstation Has a Software Problem . . . . . . . . . . . . If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . If You Can’t Start the Setup Program . . . . . . . . . . . . . . . . . . . . . . . . If the Date and Time Are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . If You Have a Network Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hewlett-Packard Marketing Headquarters . . . . . . . . . . . . . . . . . . . . . .178 A. Regulatory Information and Warranty Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181 FCC (for USA only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181 HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184 HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8
Figures Figure 1-1. Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Figure 1-2. System Unit Rear Panel Connectors . . . . . . . . . . . . . . . . . . .26 Figure 1-3. Audio Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Figure 1-4. HP’s Multimedia Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . .34 Figure 1-5. Connecting HP’s Multimedia Keyboard . . . . . . . . . . . . . . . .34 Figure 1-6.
Figures Figure 2-11. Connecting the Bottom Section to the Personal Workstation 65 Figure 2-12. Closing the Bottom Section . . . . . . . . . . . . . . . . . . . . . . . . 65 Figure 2-13. View of the Top Sections Hinge Slots. . . . . . . . . . . . . . . . . 66 Figure 2-14. Connecting the Top Section to the Personal Workstation. 67 Figure 2-15. Closing the Top Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Figure 2-16. Inside View of the Left-Side Panel . . . . . . . . . . . . . . . . . . .
Figures Figure 2-34. Install the CD Drive into the Top Shelf . . . . . . . . . . . . . . .83 Figure 2-35. Connect the CD Drive Audio Cable . . . . . . . . . . . . . . . . . . .83 Figure 2-36. Connect CD Drive IDE Cable . . . . . . . . . . . . . . . . . . . . . . .84 Figure 2-37. Connect the CD Drive Power Cable. . . . . . . . . . . . . . . . . . .84 Figure 2-38. Disconnect the CD Drive Power Cable . . . . . . . . . . . . . . . .85 Figure 2-39. Disconnect CD Drive IDE Cable . . . . . . . . . . . . . . . . .
Figures Figure 2-57. Installing the Hard Disk Drive in its Mounting Bracket . 99 Figure2-58.AttachingGuideRailsontheHardDiskDriveMountingBracket 99 Figure 2-59. Install the Hard Disk Drive into Its CD Drive Shelf . . . 100 Figure 2-60. Connect the Hard Disk Drive Interface Cable . . . . . . . . 101 Figure 2-61. Connect Hard Disk Drive Power Cable . . . . . . . . . . . . . . 101 Figure 2-62. Disconnect the Hard Disk Drive Interface Cable . . . . . . 103 Figure 2-63. Disconnect Hard Disk Drive Power Cable .
Figures Figure 2-78. Removing the I/O Card’s T-15 Torx Screw . . . . . . . . . . . .115 Figure 2-79. Removing the I/O Card. . . . . . . . . . . . . . . . . . . . . . . . . . . .116 Figure 2-80. Replacing the Bulkhead Blank . . . . . . . . . . . . . . . . . . . . .116 Figure 2-81. Processor Connectors and Terminator . . . . . . . . . . . . . . .118 Figure 2-82. Disconnect the Power Cable for the Processor’s Fan . . . .120 Figure 2-83. Remove the Fan Mount from the Processor Connectors .121 Figure 2-84.
Figures 14
Tables Table 1-1. X- and P-Class Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Table 1-2. X- and P-Class Characteristics . . . . . . . . . . . . . . . . . . . . . . . .24 Table 1-3. Audio Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . .28 Table 1-4. Low-Voltage Differential SCSI Cables . . . . . . . . . . . . . . . . . .47 Table 2-1. Supported HP Field Replaceable Units. . . . . . . . . . . . . . . . . .55 Table 3-1. Actions to Take and Where to Find Help .
Tables 16
Preface This owner’s guide describes how to use your HP VISUALIZE P-Class (A6034) or X-Class (A1280) Personal Workstation. It is intended for the Personal Workstation user who wants to: • Set up the Workstation for the first time. • Configure the Workstation. • Troubleshoot problems on the Workstation. • Add accessories to the Workstation. • Find out where to get more information and support.
Important Safety Information WARNING If you have any doubt that you can lift the HP VISUALIZE Personal Workstation or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with this equipment, or one in compliance with you national regulations.
Installation Notice Products designated in the applicable Hewlett-Packard price list as customer-installable can be installed by computer-knowledgeable customers who carefully read and follow the instructions provided. Customers who elect to have the product installed by our field personnel are charged the applicable field installation charge, as covered under the standard terms and conditions. For more information, please contact your local sales representative.
Documentation Conventions Unless otherwise noted in the text, this guide uses the following symbolic conventions. user-supplied values Italic words or characters in syntax and command descriptions represent values that you must supply. Italics are also used in text for emphasis. screen display Information that the system displays, commands that you must use literally, and path names appear in this typeface. Enter Keycaps are presented with a special keycap font as shown in the left column.
Using Your Personal Workstation 1 Using Your Personal Workstation Chapter 1 21
Using Your Personal Workstation X- and P-Class Product Description HP Visualize Personal Workstations are offered in two configurations the X-Class (A1280) and the P-Class (A6034). The major difference between these configurations is maximum memory availability. The P-Class is upgradeable to 2 GBytes (SDRAM) and the X-Class is upgradeable to 4 GBytes (SDRAM). X- and P-Class Product Description To gain a better understanding of the HP VISUALIZE Personal Workstations, see Table 1-1.
Using Your Personal Workstation X- and P-Class Product Description Table 1-1 X- and P-Class Features Feature: Description: Rear connectors • PS/2 mouse • PS/2 keyboard • 25-pin parallel • 9-pin serial • Two USB connectors • LINE IN jack (3.5 mm) • LINE OUT jack (3.5 mm) • MIC IN jack (3.5 mm) • Headset jack (3.5 mm) Disk drive shelves System board connectors Accessory slots Chapter 1 Seven mass storage shelves supporting: • Two front-access, 3.
Using Your Personal Workstation X- and P-Class Product Description X- and P-Class Workstation Physical Characteristics Table 1-2 X- and P-Class Characteristics Characteristics: Description: Weight (excl. keyboard and display) 15.93 kilograms (35.11 pounds). Dimensions 47.3 cm (max.) (D) by 20.9 cm (W) by 48.3 cm (H) (18.62 inches by 8.22 inches by 19.02 inches). Footprint 0.099 m2 (1.06 sq ft). Storage temperature −40˚C to +70˚C (−40˚F to +158 ˚F). Storage humidity 8% to 90% (relative).
Using Your Personal Workstation Your Personal Workstation’s Hardware Control Panel Your Personal Workstation’s Hardware Control Panel The hardware control panel is located on the front of your Personal Workstation. See Figure 1-1.
Using Your Personal Workstation System Rear Panel Connectors System Rear Panel Connectors This section describes the following connectors on the system unit’s rear panel: • USB connectors • Serial connectors • PS/2 keyboard and mouse connectors • Audio connectors (including headset and microphone) • Parallel IEEE 1284 I/O connector • LAN connector • Power cord connector. NOTE To maintain FCC/EMI compliance, verify that all cables are fully seated and properly fastened.
Using Your Personal Workstation System Rear Panel Connectors USB Connectors There are two Universal Serial Bus (USB) connectors located on the rear panel of your Personal Workstation. These connectors support several USB devices. Note that you should consult the documentation that accompanies each device for specific information concerning its use. For more information on the Universal Serial Bus, use your browser and the following URL: http://www.usb.
Using Your Personal Workstation System Rear Panel Connectors Audio Connectors Your Personal Workstation has audio input and output capability through external input and output connectors on the rear panel and through an internal speaker. The rear panel contains the Line IN, Line OUT, Mic IN, and Headset OUT connectors. See Figure 1-3. Figure 1-3 Audio Connectors Line Input Jack Line Output Jack Microphone Headset The audio connectors are standard stereo audio mini-jacks.
Using Your Personal Workstation Memory LAN Connector Your Personal Workstation has a built-in Twisted Pair (TP) connector for the 802.3 (ETHERNET) or 10 BaseT/100 BaseT network. Your Personal Workstation will automatically select the correct network setting. Power Cord Connector A 120V/240V AC power cord with three prong connectors for plugging into the rear panel of the Personal Workstation and for the wall outlet.
Using Your Personal Workstation Operating System Overview Operating System Overview Your Personal Workstation uses the Windows NT operating system. This system comes pre-loaded on your system unit’s hard disk drive. When you turn your system on, it will automatically boot-up into an NT operating system. If your system fails to boot-up, please read the chapter “Troubleshooting Your Personal Workstation” before calling your HP support person. Taking this action first could save you valuable time.
Using Your Personal Workstation Using Your Multimedia Keyboard Using Your Multimedia Keyboard The HP multimedia keyboard includes soft keys you can use to: • Display and configure the actions assigned to keys. • Perform one-touch shortcuts to start applications, open files, or open sites on the World-Wide Web. • Launch the Internet browser supplied with your system. • Lock your Personal Workstation. • Access HP TopTools and customer information. • Mute or adjust the volume of the audio system.
Using Your Personal Workstation Using Your Multimedia Keyboard Lock Key The action of the Lock key is configured by pressing the Menu Key, and then clicking on Configure, the Extended Keys tab and the on-screen Lock button. With HP Lock installed, the actions you can specify for the Lock/Suspend key are: • Launch screen saver • Lock the front panel HP TopTools Pressing this soft key opens HP TopTools.
Using Your Personal Workstation Using Your Multimedia Keyboard Microphone and Headset Connectors This multimedia keyboard has microphone and headset indicator lights above the function keys, and just below these indicator lights on the backside of the multimedia keyboard are plug-in jacks for the microphone and headset. This feature allows you more flexibility for locating your Personal Workstation other places than on top of your desk.
Using Your Personal Workstation Using Your Multimedia Keyboard Setting Up Your HP Multimedia Keyboard This section provides a procedure that explains how to set up your multimedia keyboard. 1. Shut down your Personal Workstation and connect the HP multimedia keyboard to the Personal Workstation. See Figure 1-4 and Figure 1-5. The microphone and headset are not supplied with the Personal Workstation.
Using Your Personal Workstation Using Your Multimedia Keyboard NOTE When you connect the keyboard jack to the rear of the Personal Workstation, the Personal Workstation’s internal speaker is deactivated. You can then connect a headset or speakers to the rear of the multimedia keyboard to get sound. NOTE To avoid discomfort from unexpected noise, always turn the volume down before connecting headphones or speakers.
Using Your Personal Workstation Using Your Multimedia Keyboard 2. Connect the microphone and headset to the rear of the multimedia keyboard as shown in Figure 1-6. The microphone and headset are one unit in this example. These devices can be separate units. Note that speakers can be plugged into the headset jacket instead of a headset.
Using Your Personal Workstation Using Your Multimedia Keyboard The Euro Symbol This section only applies if your keyboard comes with the Euro symbol key (only available with certain language models). Your keyboard’s Euro symbol key can only be used with Operating Systems and applications that support this feature. • Not all applications support the Euro symbol. • Not all fonts contain the Euro character. Windows NT 4.0 Euro Support Windows NT 4.0 does not provide integrated support.
Using Your Personal Workstation Using Your HP Mouse Using Your HP Mouse The mouse that is shipped with your system is an HP Three-Button Mouse. See Figure 1-7. Using your systems mouse software you can configure the mouse for a left-handed or right-handed person. What this means is you can select either the left or right mouse button to be the normal select and drag button. In either case, the other outside button becomes the context menu and special drag button.
Using Your Personal Workstation Starting and Stopping Your Personal Workstation Starting and Stopping Your Personal Workstation Starting Your Personal Workstation for the First Time If your Personal Workstation has preinstalled software, it is initialized the first time you start the Personal Workstation. The software initialization process takes a few minutes.
Using Your Personal Workstation Starting and Stopping Your Personal Workstation Initializing Your Software NOTE Do NOT switch OFF the Personal Workstation while the software is being initialized—this could cause unexpected results. To initialize your software: 1. Turn on the display first, and then turn on the Personal Workstation. When the Personal Workstation is switched on, the HP VISUALIZE Workstation’s logo is displayed. The Personal Workstation performs a Power-On-Self-Test (POST).
Using Your Personal Workstation Setting Your Password Stopping Your Personal Workstation To stop the Personal Workstation, make sure that you have exited all programs and the operating system (if necessary), and then press the On/Off button on the control panel. Setting Your Password You can set two passwords, the administrator (or supervisor) password and the user password, to provide two levels of protection for your Personal Workstation.
Using Your Personal Workstation Setting Your Password your choice, press Enter a second time. Setting a User Password A user password can only be set if an administrator password has already been set using the Setup program. Set a user password to provide a power-on password prompt. This will prevent your Personal Workstation from being started or used in your absence.
Using Your Personal Workstation Using Power Management Using Power Management Power management enables you to reduce your Personal Workstation’s overall power consumption by slowing down the Personal Workstation’s activity when it is idle. To configure power management, refer to the Power menu in the Setup program. Refer to your operating system documentation for detailed information about the capability of your operating system to implement power management.
Using Your Personal Workstation Connecting SCSI Accessories Connecting SCSI Accessories Your Personal Workstation is equipped with an Ultra 160/m SCSI card. This section covers the connection of internal and external SCSI accessories. The Adaptec SCSI card is capable of connecting to Low-Voltage Differential (LVD) SCSI devices (for example, Ultra2 and Ultra 160/m) and Single-Ended (SE) SCSI devices (for example, Ultra SCSI, Fast SCSI, SCSI-1, etc.).
Using Your Personal Workstation Connecting SCSI Accessories While SE SCSI devices will work when attached to connector 1 or 2, this will limit all devices to single-ended mode. For example, this would result in the Ultra 160/m hard disk drive performance being limited from 160 MB/second to 40 MB/second. Therefore, it is recommended that you connect only LVD SCSI devices to connectors 1 and 2.
Using Your Personal Workstation Connecting SCSI Accessories 2. Make sure the SCSI accessory is terminated correctly—either internally or by a terminating resistor (refer to the manual provided with the SCSI accessory). See Figure 1-9. Figure 1-9 Terminating the SCSI Accessory SCSI accessory is properly terminated 3. Connect the SCSI accessory to your Personal Workstation’s external 68-pin SCSI connector with a shielded SCSI cable. See Figure 1-10.
Using Your Personal Workstation Connecting SCSI Accessories NOTE The total length of the external SCSI cable should not exceed 10 meters (approximately 32 feet) and there must be at least eight inches of cable separating each device. Contact you dealer to order shielded HP SCSI cables to connect external SCSI accessories. CAUTION Low-voltage differential SCSI is very sensitive to noise, and therefore, all cables on the SCSI bus must be exceptionally high quality cables.
Using Your Personal Workstation Connecting SCSI Accessories Connecting Internal SCSI Accessories There are three internal SCSI connectors located on the Adaptec SCSI card. See Figure 1-11. Your Personal Workstation comes with a LVD SCSI cable for connecting internal LVD SCSI devices. To connect internally Wide SE and Narrow SE SCSI devices, you will need to purchase a cable for them.
Using Your Personal Workstation Connecting SCSI Accessories Connecting LVD SCSI Accessories The intended use for the internal LVD SCSI connector is to connect internal Low-Voltage Differential SCSI devices to your Personal Workstation. An internal LVD SCSI devices is connected as follows: 1. Assign an unused SCSI address to the accessory. SCSI addresses range from 0 to 15 for wide 16-bit SCSI devices.
Using Your Personal Workstation Connecting SCSI Accessories Connecting SE SCSI Accessories The intended use for the internal Wide SE SCSI and Narrow SE SCSI connectors is to connect internal Wide and Narrow single-ended SCSI devices to your Personal Workstation. An internal Wide or Narrow single-ended SCSI device can be connected as follows: 1. Assign an unused SCSI address to the accessory. SCSI addresses range from 0 to 15 for wide 16-bit SCSI devices and 0 to 8 for narrow 8-bit SCSI devices.
Using Your Personal Workstation Additional Information and Help Additional Information and Help Additional information about your Personal Workstation is preloaded on the Personal Workstation’s hard disk drive.
Using Your Personal Workstation Recycling an Old HP Personal Workstation Recycling an Old HP Personal Workstation HP has a strong commitment towards the environment. This HP Personal Workstation has been designed to respect the environment as much as possible. HP can take an old computer back for recycling when it reaches the end of its useful life. In several countries, HP has a product take-back program. Collected equipment is sent to one of HP’s recycling facilities in Europe or the United States.
2 Opening Your Personal Workstation and Installing Accessories This chapter explains how to open your Personal Workstation and install accessories, such as extra memory, I/O boards and additional disk drives.
Opening Your Personal Workstation and Installing Accessories If you will be either installing or removing accessories from your Personal Workstation, you will need to have the proper tools for these tasks: • A light-duty flat-blade screwdriver with a 150mm (6 inch) shaft. The flat blade should be of the proper width to fit in the slot on a T-15 Torx screw. • A T-15 Torx screwdriver. Note that the screws these screwdrivers are used on have a recessed slot for use with a flat-bladed screwdriver.
Opening Your Personal Workstation and Installing Accessories Supported HP Field Replaceable Units (FRUs) Supported HP Field Replaceable Units (FRUs) Table 2-1 provides you with a list of the supported hard disk drives, CD drives, memory cards, floppy disk drives and I/O cards.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Removing and Replacing the Left-Side and Front Panels This section explains how to remove your Personal Workstation’s left-side panel and its front panel. This section also explains how to replace the front and left-side panels of your Personal Workstation.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels WARNING Turn the Personal Workstation off and unplug the power cord before replacing or removing the left-side panel. 1. Remove the left-side panel’s two thumb screws. See Figure 2-1.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Slide the left-side panel toward the rear of the Personal Workstation approximately 0.5 inches as shown in Figure 2-2. Figure 2-2 Sliding the Left-Side Panel to the Rear of the Personal Workstation This gap is approximately 0.5 inches. 3. Remove the left-side panel by grasping the rear part of the panel as shown in Figure 2-3 and pulling the panel outward.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Removing the Front Panel The front panel can only be removed after you have removed the left-side panel. The front panel is divided into a top and bottom section. Removing the top section of the front panel allows you access to the accessory shelves (for example, CD drive and floppy disk drive), and removing the bottom section allows you access to the control panel module.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Lift up on both retainer tabs of the top section of the front panel. While holding the tabs, swing this section outward 15 degrees in the direction of the arrow. See Figure 2-4.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 3. Hold the top section of the front panel in one hand and push this section in the direction of the “Push” arrow as shown in Figure 2-5. This will release the top section’s hinge tabs from their hinge slots and the top section will be freed from the system chassis. See Figure 2-6.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Bottom Section Removal The procedure in this section explains how to remove the bottom section of the front panel. Removing the bottom section of the front panel gives you access to the Personal Workstation’s control module. 1.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Your front panel’s bottom section will look like the one in Figure 2-8 when you have completed this step. Figure 2-8 View of the Bottom Section of the Front Panel Swung Outward Front Panel’s Bottom section View from the top Front Panel’s Bottom Section Push 3.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Replacing the Front Panel After you have completed your accessory installation or control module repair, you will need to replace the front panel. This section explains how to perform this task. NOTE The bottom section of the front panel must be replaced before replacing the top section.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Place the hinge tabs of the bottom section into the hinge slots. To complete this step, hold the bottom section of the front panel at a 15 degree angle to the front of the Personal Workstation and pull in the direction of the arrow. See Figure 2-11. Figure 2-11 Connecting the Bottom Section to the Personal Workstation View from the top 15˚ Pull 3.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Top Section Replacement The procedure in this section explains how to replace the top section of the front panel. 1. Locate the top section hinge slots and tabs. See Figure 2-13. Note that the bottom section of the front panel should already be installed.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Place the hinge tabs of the top section into the hinge slots. To complete this step, hold the top section of the front panel at a 15 degree angle to the front of the Personal Workstation and pull in the direction of the arrow. See Figure 2-14. Figure 2-14 Connecting the Top Section to the Personal Workstation View from the top 15˚ Pull 3.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Replacing the Left-Side Panel This section explains how to replace the left-side panel of your Personal Workstation. The inside view of this panel is shown in Figure 2-16 to help you with the panel’s nomenclature.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels To replace the left-side panel, follow this procedure: 1. Place the panel guide over the system’s inside-bottom edge, leaving a half-inch gap between the front edge of the panel and the front of the chassis. See Figure 2-17 and Figure 2-18. Figure 2-17 Replacing the Left-Side Panel Hook Slot (There are four of them on this edge. The four panel hooks fit into these slots.
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Locate the four hook slots on the top edge of the system and align these slots with the four panel hooks on the left-side panel. Next, push the left-side panel inward (in the direction of the arrow). See Figure 2-19. Note that in some cases you might have to lift up slightly on the panel to get the panel hooks to fit in the slots.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory Installing and Removing Memory This section contains information on how to install and remove memory (DIMM cards). NOTE The memory must be loaded in pairs, and you can have a minimum of 256 MBytes to a maximum of 4 GBytes of memory for the X-Class (128MBytes to 2GBytes for the P-Class).
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory Installing Additional Memory Perform the following steps to add memory (DIMM cards) to your Personal Workstation. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing memory. 1. Open the left-side panel of your Personal Workstation as explained in the section “Removing the Left-Side Panel” in this chapter. 2. Position the memory slots as show in Figure 2-21.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory 3. Press downward on the ejector tabs that are associated with the memory slots where you will install the DIMM cards. See Figure 2-22. Figure 2-22 Preparing the Memory Slot Ejector Tabs Memory Slot 1B Ejector Tab Memory Slot 1A Ejector Tab NOTE: Figure 2-22 shows memory slots for an X-Class configuration. There are only 4 slots available for the P-Class.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory 4. Insert the DIMM card into its appropriate memory slots by aligning the left and right edges of the card with the guides on the memory card slot. Then push downward until the DIMM card is firmly seated in place, and the ejector tabs lock in place. See Figure 2-24. The DIMM cards are keyed for proper installation. See Figure 2-23. Note that this step showed the installation of the DIMM card in memory slot 1A.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory Removing Memory Perform the following steps to remove memory (DIMM cards) from your Personal Workstation. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing memory. 1. Open the left-side panel of your Personal Workstation as explained in the section “Removing the Left-Side Panel” in this chapter. 2. Position the memory slots as show in Figure 2-25.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory 4. Remove the DIMM cards from their memory slots by holding the left and right edges of the DIMM cards and lifting them out of their slots. See Figure 2-26. You should store these cards in an anti-static bag. Note that this step showed the removal of the DIMM card in memory slot 1A. Its matching DIMM card should also be removed from memory slot 1B.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Removable Media Devices This section discusses the installation and removal of removable media devices. There are two types of removable media devices allowed in your Personal Workstation: • CD devices (for example, CD-ROM drives and CD-RW drives) • Floppy disk drives There is one shelf available for a floppy disk drive and three shelves available for CD devices.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices The FDD cable is used for the floppy disk drive. This cable has one connector for the device and one for the system board. See Figure 2-28. Figure 2-28 FDD Cable System Board Connector Device Connector The system board connectors for the IDE and FDD cables are shown in Figure 2-29.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Installing and Removing a CD Device This section explains how to install and remove your CD device. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the CD drive. CAUTION CD drives are susceptible to mechanical and electrical shock. When handling the drive, always wear the static-grounding strap that came with the CD drive kit. Always handle the drive carefully.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 2. Perform this step if you already have a CD drive installed in the top shelf of your Personal Workstation’s accessory chassis, and you want to install an additional CD drive. a. Remove any blank that would prevent access to the CD drive from the front panel. Note to remove the blank you need to press inward on its plastic-retainer tab as shown in Figure 2-30.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices b. Remove the metal blank from the accessory chassis by placing your thumb into the hole on the left-side of the metal blank and pulling outward. See Figure 2-31.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 3. Attach the guide rails to both sides of the CD Drive. The pins of the guide rail should be placed in the lower holes on the side of the CD drive. See Figure 2-32 and Figure 2-33. NOTE Figure 2-32 The CD drive guide rails are color coded black. They are located on the chassis of the CD drive bay area.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 4. Install the CD drive into the top shelf of the Personal Workstation’s chassis as shown in Figure 2-34. Figure 2-34 Install the CD Drive into the Top Shelf 5. Connect the audio, IDE and power cables to the connectors on the back of the CD drive. See the Figure 2-35, Figure 2-36 and Figure 2-37.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-36 Connect CD Drive IDE Cable IDE Cable Figure 2-37 Connect the CD Drive Power Cable Power Cable 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the top section of the front panel and the left-side panel of the Personal Workstation as explained in the sections “Replacing the Front Panel” and “Replacing the Left-Side Panel” in this chapter.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Removing a CD Drive This procedure explains how to remove your CD drive from your Personal Workstation. 1. Remove the left-side panel and the top part of the front cover as explained in the sections “Removing the Left-Side Panel” and “Removing the Front Panel” in this chapter. 2. Disconnect the power, IDE and audio cables from the connectors on the back of the CD drive. See the Figure 2-38, Figure 2-39 and Figure 2-40.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-40 Disconnect the CD Drive Audio Cable Audio Cable 3. Remove the CD drive from the top shelf of the Personal Workstation’s chassis as shown in Figure 2-41. You will need to press the black tabs on each guide rail against the CD drive and at the same time pull outward on the guide rails.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 4. Perform this step if you already have a CD drive installed in the top shelf of your Personal Workstation’s accessory chassis, and you are removing a CD drive other than the one located in the top accessory shelf. a. Replace any blank that was removed from the CD drive’s front panel.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices b. Replace the metal blank in the accessory chassis where you removed the CD drive. To do this, you need insert your thumb into the hole on the left side of the metal blank. Then insert the metal tab on the right side of the metal blank into its slot on the accessory chassis and push inward on the metal blank until it locks in place. See Figure 2-43.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Installing and Removing a Floppy Disk Drive This section explains how to install and remove your floppy disk drive. Since a floppy disk drive comes installed in your Personal Workstation, the only time you will need to install a floppy disk drive is when you need to replace a faulty one. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the floppy disk drive.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 3. Attach the guide rails to both sides of the floppy disk drive. See Figure 2-44 and Figure 2-45. NOTE Figure 2-44 The Floppy disk drive guide rails are color coded green. They are located on the chassis of the CD drive bay area.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 4. Install the floppy disk drive into the fifth-internal shelf down from the top of the Personal Workstation’s chassis as shown in Figure 2-46. Note that there is a metal blank that can be removed from the floppy disk drive bay area for an additional floppy-size device to be installed. Figure 2-46 Install the Floppy Disk Drive into Its Shelf Metal Blank 5.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-48 Connect Floppy Disk Drive FDD Cable FDD Cable 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the top section of the front panel and the left-side panel of the Personal Workstation as explained in the sections “Replacing the Front Panel” and “Replacing the Left-Side Panel” in this chapter.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Removing a Floppy Disk Drive This procedure explains how to remove your floppy disk drive from your Personal Workstation. 1. Remove the left-side panel and the top part of the front cover as explained in the sections “Removing the Left-Side Panel” and “Removing the Front Panel” in this chapter. 2. Disconnect the IDE and power cables from the connectors on the back of the floppy disk drive.
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 3. Remove the floppy disk drive from the fifth-internal shelf down from the top of the Personal Workstation’s chassis. To do this, press inward on the guide rail’s retainer tabs and slide the floppy disk drive outward as shown in Figure 2-51. Figure 2-51 Remove the Floppy Disk Drive from Its Shelf 4. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Hard Disk Drives This section describes how to install and remove your Personal Workstation’s hard disk drives. There is also a section on how to complete your hard disk drive installation. Your Personal Workstation can have a maximum of three internal SCSI hard disk drives installed in the Personal Workstation.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the hard disk drive. Installing a Hard Disk Drive in the Standard Hard Disk Drive Bay Area 1. Remove the left-side panel as explained in the section “Removing the Left-Side Panel” in this chapter. 2. Attach the guide rails to both sides of the hard disk drive. See Figure 2-52 and Figure 2-53.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 3. Install the hard disk drive into the internal hard disk drive shelf. See Figure 2-54. Figure 2-54 Install the Hard Disk Drive into Its Shelf 4. Connect the interface and power cables to the connectors on the back of the hard disk drive. See the Figure 2-55 and Figure 2-56.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-56 Connect Hard Disk Drive Power Cable Power Cable 5. Ensure all cables internal to your Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel” in this chapter.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Installing a Hard Disk Drive in the CD Drive Bay Area 1. Remove the left-side panel and top front panel as explained in the sections “Removing the Left-Side Panel” and “Top Section Removal” in this chapter. 2. Install the hard disk drive in the special mounting bracket for the CD drive bay area using the four mounting screws if it has not already been installed. See Figure 2-57.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 4. Install the hard disk drive into the third-internal shelf down from the top of the CD drive bay area. See Figure 2-59.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 5. Connect the interface and power cables to the connectors on the back of the hard disk drive. See the Figure 2-60 and Figure 2-61.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel” in this chapter.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Removing a Hard Disk Drive This procedure explains how to remove your hard disk drive from your Personal Workstation. Since it is possible to have a hard disk drive installed in the CD drive bay, this section also explain how to remove a hard disk drive from the CD drive bay. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the hard disk drive.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-63 Disconnect Hard Disk Drive Power Cable Power Cable 3. Remove the hard disk drive from the internal hard disk drive shelf. To do this, press inward on the guide rail’s retainer tabs and slide the hard disk drive outward as shown in Figure 2-64. Figure 2-64 Remove the Hard Disk Drive from Its Shelf 4. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Removing a Hard Disk Drive from the CD Drive Bay 1. Remove the left-side panel and top front panel as explained in the sections “Removing the Left-Side Panel” and “Top Section Removal” in this chapter. 2. Disconnect the interface and power cables from their connectors on the back of the hard disk drive. See the Figure 2-65 and Figure 2-66.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives the top of the CD drive bay area. See Figure 2-67. Figure 2-67 Remove the Hard Disk Drive From Its CD Drive Shelf Hard Disk Drive Hard Disk Drive Metal Blank 4. Remove both guide rails by lifting up on either end of the guide rails. They will snap off the mounting bracket. Next, remove the four mounting screws from the hard disk drive mounting bracket. See Figure 2-68.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 2-69. Figure 2-69 Removing the Hard Disk Drive from Its Mounting Bracket Hard Disk Drive Top Hard Disk Drive Mounting Bracket Slotted Mounting Screw Guide Rail Hard Disk Drive Metal Blank 6. Replace the two guide rails on the hard disk drive mounting bracket.
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 7. Install the hard disk drive mounting bracket in the third shelf down from the top of the CD drive’s bay area. To do this, align the guide rails with the bay area guide and slide the mounting bracket into the bay area until it snaps in place. See Figure 2-71. Figure 2-71 Install the Hard Disk Drive Mounting Bracket 8. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards Installing and Removing Accessory Boards Your Personal Workstation has six I/O slots available for installing I/O cards in that are AGP Pro and PCI compatible. See Figure 2-72. Figure 2-72 I/O Card Slots and their Capabilities Slot Number AGP Pro NOTE AGP Pro 5 32-bit PCI, 33 MHz, 5 V 4 32-bit PCI, 33 MHz, 5 V 3 32-bit PCI, 33 MHz, 5 V 2 64-bit PCI, 66 MHz, 3.3 V 1 64-bit PCI, 66 MHz, 3.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards This Personal Workstation’s AGP Pro and PCI card slots can hold both the full-size and short cards. The installation and removal procedures in this section are demonstrated using the short cards. There are, however, guides on the fan mount in the I/O area of your Personal Workstation that accommodate the full-size cards. See Figure 2-73.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards AGP Pro Accessory Board Slot The Accelerated Graphics Port Pro (AGP Pro) bus, provides a high performance graphics interface. This new AGP Pro connector provides more power for our high performance HP VISUALIZE fx4+ and HP VISUALIZE fx6+ graphics cards, however, you need to note the following CAUTION statement.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards Installing I/O Cards The procedure in this section explains how to install I/O cards in the I/O card slots on the system board. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing I/O cards. To install your I/O card, follow this procedure: 1. Remove the left-side panel as explained in the section “Removing the Left-Side Panel” in this chapter. 2.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 3. Take your I/O card out of its anti-static bag making sure you are wearing the static-grounding strap that was shipped with your I/O card. 4. Install the I/O card into its connector on the system board. Note that you should position the I/O card’s connector port so that it fits through the opening you created when you removed the bulkhead for the I/O card’s connector.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 5. Screw the T-15 Torx screw into the slot at the top of the I/O card’s bulkhead. See Figure 2-77. Figure 2-77 Completing the I/O Card Installation T-15 Torx Screw 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel” in this chapter.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards Removing I/O Cards The procedure in this section explains how to remove I/O cards from the I/O card slots on the system board. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing I/O cards. To remove your I/O card, follow this procedure: 1. Remove the left-side panel as explained in the section “Removing the Left-Side Panel” in this chapter. 2.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 3. Remove the I/O card from the I/O connector on the system board. Note that you should lift upward on the I/O card’s bulkhead and its opposite edge. See Figure 2-79. Figure 2-79 Removing the I/O Card 4. Place your I/O card in its anti-static bag making sure you are wearing the static-grounding strap that was shipped with your I/O card. 5. Replace the bulkhead blank as shown in Figure 2-80.
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel” in this chapter.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Installing and Removing a Processor There are two processor slots on your system board. This section will discuss the installation and removal of the processor from processor slot B. See Figure 2-81. CAUTION The processor is susceptible to mechanical and electrical shock. When handling the processor, always wear the static-grounding strap that came with the processor kit.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Removing the Processor The procedure in this section explains how to remove a processor from your Personal Workstations system board. Note that this section assumes you have a need for removing the current processor and replacing it with a new one as explained in the section “Installing a Processor” in this chapter.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 3. Disconnect the power cable for the processor’s fan from the system board. See Figure 2-82.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 4. Remove the fan mount from the processor connectors. To do this you will have to pull outward on the retainer tabs located at the ends of each processor connector. This will release the fan mount retainer hooks from the connector’s retainer tabs. See Figure 2-83. Note that it is easiest to remove the processor fan mount by removing one side at a time.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 5. Remove the processor from its connector on the system board. To do this, pull outward on the right connector’s retainer tab (relative to the top of the Personal Workstation) and lift upward on the right edge of the processor board. You will need to do the same thing to the left side of the processor. See Figure 2-84.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Installing a Processor The procedure in this section explains how to install a processor on your Personal Workstations system board. This section also assumes that you are replacing your current processor. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the processor. To install a processor, follow this procedure: 1.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 4. Install the processor in its connector on the system board. To do this, pull outward on the right connector’s retainer tab (relative to the top of the Personal Workstation) and push inward on the right edge of the processor board. You will need to do the same thing to the left side of the processor. See Figure 2-85.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 5. Place the four retainer hooks, located on the processor fan mount, into their retainer tabs on the processor connectors. You will have to pull outward on the retainer tabs and push firmly downward on the fan mount to secure the fan mount in place over the top of the processor and the terminator card. See Figure 2-86.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 6. Complete the installation of the processor fan mount. See Figure 2-87. Figure 2-87 Installing the Processor Fan Mount 7. Connect the power cable for the processor’s fan to the system board. See Figure 2-88.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 8. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel” in this chapter.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Installing and Removing a Voltage Regulator Module (VRM) There are two Voltage Regulator Module (VRM) slots on your system board. This section will discuss the installation and removal of the VRM from VRM slot B. See Figure 2-89. CAUTION The Voltage Regulator Module (VRM) is susceptible to mechanical and electrical shock.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Removing a Voltage Regulator Module The procedure in this section explains how to remove a Voltage Regulator Module (VRM) from your Personal Workstations system board. Note that this section assumes you have a need for removing the original VRM, and replacing the current VRM with a new one as explained in the section “Installing a Voltage Regulator Module” in this chapter.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) 3. Push downward on the VRM connector’s ejector tabs. See Figure 2-90. Note that the arrow points to the top inside of the Personal Workstation.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) 4. Remove the VRM from its connector on the system board. See Figure 2-91. Note that the arrow points to the top inside of the Personal Workstation. Figure 2-91 Removing the Voltage Regulator Module (VRM) VRM Connector Top Voltage Regulator Module (VRM) 5. Install the new VRM into the VRM connector as explained in the section “Installing a Voltage Regulator Module” in this chapter. 6.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) To install a VRM, follow this procedure: 1. Remove the left-side panel as explained in the section “Removing the Left-Side Panel” in this chapter. 2. Put on the static-grounding strap that was shipped with your VRM and attach it to the metal chassis of your Personal Workstation. Next, remove the VRM from its anti-static bag. 3.
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) 5. Install the VRM into its connector on the system board. See Figure 2-93 and Figure 2-94. Note that the arrow points to the top inside of the Personal Workstation. Figure 2-93 Installing the Voltage Regulator Module (VRM) VRM Connector Top Voltage Regulator Module (VRM) Figure 2-94 Installed Voltage Regulator Module (VRM) Top Voltage Regulator Module 6.
Opening Your Personal Workstation and Installing Accessories Installing Drivers and Utilities Installing Drivers and Utilities Once you have installed accessory boards and mass-storage devices on your system, you will need to install their drivers. To install the latest drivers or utilities for the HP VISUALIZE Personal Workstation go to the following web site: http://www.hp.com/visualize/support Drivers can also be found in the HP Tool and Support CD-ROM that is shipped with your system.
3 Troubleshooting Your Personal Workstation This chapter deals with problems you may encounter when using your Personal Workstation.
Troubleshooting Your Personal Workstation Solving Problems Solving Problems This chapter can help you solve most problems you might have with your Personal Workstation. If you are unable to solve your problem after following the advice in this chapter, refer to the chapter “Hewlett-Packard Support and Information Services.” HP Summary Screen The HP Summary Screen provides information about your Personal Workstation’s current configuration.
Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not Start Properly If Your Personal Workstation Does Not Start Properly Use this section if your Personal Workstation does not start properly when you turn it on, and if you experience one of the following symptoms: • Your Personal Workstation’s display is blank and there are no error messages. • You cannot change any values in the Setup program. • A POST error message is displayed.
Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not Start Properly Check Internal Items If the Personal Workstation still does not start properly, follow this procedure to check the internal items: 1. Turn off the display, the computer, and all external devices. 2. Unplug all power cords and cables, noting their positions. Disconnect the Personal Workstation from any telecommunications network. 3. Remove the cover. 4.
Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not Start Properly Table 3-1 Actions to Take and Where to Find Help Action Reference Check that the switches on the system board are properly set. Call your local HP Support Representative. Check that fans are installed correctly. Call your local HP Support Representative. Check that power supply is properly connected. Call your local HP Support Representative. 5. Replace the cover. 6. Reconnect all cables and power cords.
Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not Start Properly If a POST Error Message is Displayed The Power-On-System-Test (POST) can detect both an error and a change to the configuration. In either case, an error code and short description is displayed. Depending on the kind of error, you will have one or more of these choices available on screen: • Press F1 to ignore the message and continue. • Press F2 to run Setup and correct a system configuration error.
Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not Start Properly c. Turn on the Personal Workstation. This will erase the CMOS memory. d. Wait until the Personal Workstation has started. A message will be displayed similar to this: “Configuration has been cleared, set switch Clear CMOS to the open position before rebooting.” e. Turn off the Personal Workstation, disconnect the power cable, and remove the cover. f.
Troubleshooting Your Personal Workstation If You Cannot Turn Off Your Personal Workstation If You Cannot Turn Off Your Personal Workstation Use this section if you cannot turn off your Personal Workstation, the power indication light is red, and you hear a “buzzing” sound. • Check if your Personal Workstation is locked, whereby “power-off” is not allowed.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Personal Workstation Has a Hardware Problem This section describes what to do if you have problems with your display, disk drives, printer, accessory boards, keyboard, or mouse.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected. The keyboard LEDs should blink once during POST. If Your Mouse Does Not Work • Ensure that the mouse is correctly connected. • Ensure that the mouse driver supplied with the preloaded software is installed correctly. • Clean the mouse ball and rollers as shown in the figure below (use a non-residual contact cleaner).
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Local Printer Does Not Work • Make sure the printer’s power switch is ON. • Verify that the power cord is plugged into the power outlet and the printer. • Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC Workstation and printer. • Check that the printer is online. • Examine the paper feed mechanism for a paper jam.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If the Floppy Disk Drive Does Not Work • Check that you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that is the correct density. • Check that the flexible disk drive is not disabled in the Setup program (Advanced > Floppy Disk Drive). • Check that the flexible disk drive is correctly configured in the Setup program (Advanced > Floppy Disk Drive).
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure. The drive should be serviced by qualified service personnel only.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem No Sound from the CD-ROM Drive If you are having problems with sound when playing a CD: • Check that the volume control (if present) on the CD-ROM or CD-RW drive front panel is not set to the minimum. • Ensure that the disk in the drive is an audio disk and not a photo CD or data CD.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject a CD-ROM disk using the manual eject button, proceed as follows: 1. If the CD-ROM drive manual eject button is not visible, remove the front bezel covering the drive.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Software Problem If Your Personal Workstation Has a Software Problem If You Have Forgotten Your Password ❒ If you forget the User Password and the Administrator password is set and known: 1. Switch off the Personal Workstation. 2. Restart the Personal Workstation. 3. Wait for the message F2 Setup. 4. Press F2 to start Setup. 5. Type the Administrator password to enter Setup. 6.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Software Problem 7. Switch on the Personal Workstation and allow it to start-up. 8. Press F2 when prompted to use Setup. 9. Set new User and Administrator passwords. 10. Press F3 to save the new passwords and exit Setup. If You Can’t Start the Setup Program This may happen if the copy of the Personal Workstation’s configuration stored in memory is corrupted. You will need to erase this bad configuration.
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Software Problem If You Have a Network Problem If you have a problem with your Personal Workstation’s network, run the Intel ProSet utility provided with Windows NT 4.0. This utility is located in the system Control Panel window. To run the Intel ProSet utility, follow this procedure: 1. Click on the Start button and select the Settings item. 2. Click on the Control Panel item in the Settings menu. 3.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your Personal Workstation, even when you are unable to get your system and monitor working properly. The LCD is part of the control module on your Personal Workstations front panel. The LCD looks similar to this: HP VISUALIZE Info Services The LCD is able to display four 16 character lines.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Pre-Boot Checks When you press your Personal Workstation’s on/off button, HP MaxiLife will check your system before it initiates the start-up sequence. You will see one of the following messages on the LCD as these checks progress: Table 3-2 Pre-Boot Messages Message Description of what to do Error! Power supply Check power supply and power cable connections. Error! Proc slot1 issue Check for processor in slot 1.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems POST Phase When the POST (Power-On Self Test) sequence is initiated, any error messages that the BIOS may issue are displayed on the LCD. See Table 3-3. Note that if POST issues several error codes, the last error code given will be the one that is visible on the LCD. Table 3-3 POST Phase Message Message Description of what to do Error! POST Error xx Wait for the last POST error message and press ↵.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Run-Time Errors During normal usage of the Personal Workstation the processor checks some vital system parameters. If an error occurs, a message is automatically displayed on the LCD. See Table 3-5 for a list of the messages.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Table 3-5 Run-Time Error Messages Message Description of what to do Run-time Error 2 Error! Processor Temp Check that the fan in the CPU bay area is working. Error! PCI Fan Check that the fan in the I/O bay area is working. Error! System Fan Check that the fan in the CPU bay area is working. POST error Error! POST Error xx Wait for the last POST error message and press ↵.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems 2. Press the Services LCD control button. The following menu is displayed. System info Boot steps Next Go Diags Exit Next Go 3. Use ▲▼ to scroll down through the menu items and ↵ to select the required menu item. System Info.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems To view these details, use the ▲▼ button to scroll through the information screens. Table 3-6 provides examples of the message displayed for the System Info. function. Table 3-6 System Info. Messages Introduction Message 1 Product Name HP VISUALIZE Next Exit Message 2 BIOS Version LID.00.15d Next Exit Message 3 Serial No.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Diags If your Personal Workstation is powered off when Diags is selected, the LCD displays a second menu. To view the test results for each system component, press the ▲▼ control button. The following table shows the messages that will be in the LCD if a test passes and if a test fails. The Component part of these displays will be filled in with the test component messages from Table 3-8.
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the ▲▼ control button. For example, if there is a problem with a power supply, an alarm will sound and the following error screen will appear. When the diagnostic tests are complete, one of the following screens is displayed.
Troubleshooting Your Personal Workstation HP Hardware Diagnostics Utility HP Hardware Diagnostics Utility The Hardware Diagnostics utility helps you to diagnose hardware-related problems on HP PCs and Personal Workstations. It is a series of tools designed to help you to: • Check the configuration of your system and verify that it is functioning correctly. • Diagnose hardware-related problems.
Troubleshooting Your Personal Workstation HP Hardware Diagnostics Utility Starting This To start the Hardware Diagnostics utility: Diagnostics Utility 1. Quit all applications, shut down the operating system and restart your PC. a. If you are going to run this utility from a diskette, insert it into the flexible disk drive before you restart the PC. On restarting, this utility will run automatically, displaying the Welcome screen. b.
Troubleshooting Your Personal Workstation Recovering Your Personal Workstation’s Operating System Recovering Your Personal Workstation’s Operating System If for some reason you should need to recover your HP VISUALIZE Personal Workstation’s operating system (for example, a system crash, etc.), the Recovery CD can help you do this. This CD-ROM includes a set of tools for recovering your operating system, installing drivers for optimizing the use of HP hardware and HP utilities.
4 Hewlett-Packard Support and Information Services 165
Hewlett-Packard Support and Information Services Introduction Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service.
Hewlett-Packard Support and Information Services Your HP-Authorized Reseller Your HP-Authorized Reseller HP-Authorized Resellers have been trained on HP Personal Workstation equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not common for, the HP Personal Workstation.
Hewlett-Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett-Packard Electronic Information Services are available 24 hours a day, 7 days a week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP Systems Forum on CompuServe® is an on-line service, accessible via modem.
Hewlett-Packard Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP, • press Enter. This will load the HP Home Page directly onto your screen.
Hewlett-Packard Support and Information Services Ordering Drivers and BIOS on Diskette Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes is set out in the tables below: 170 North and Latin America Europe Phone +1 (970) 339 7009 Monday - Saturday 24 hours per day Phone +44 (1429) 865511 Monday - Friday 8.30 a.m. - 6.00 p.m.
Hewlett-Packard Support and Information Services Ordering Drivers and BIOS on Diskette To identify a specific BIOS, driver or utility for your Personal Workstation, please follow the steps listed below prior to placing your order. • Contact your authorized HP reseller for assistance in selecting the appropriate driver. • If your reseller is unable to help you, call HP FIRST for the most up-to-date list of drivers.
Hewlett-Packard Support and Information Services HP Support Services HP Support Services Hewlett-Packard provides a three-year hardware warranty which includes on-site service during the first year after purchase, and a parts dispatch only during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP-authorized service outlet. HP telephone support for your Personal Workstation is available during the first year of your hardware warranty.
Hewlett-Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North Assistance from the HP North American Customer Support Center is American available Monday to Friday, 7:00 am to 6:00 pm Mountain time. Customer Support The number is: +1 (970) 635-1000 Center HP European Assistance from the HP European Customer Support Center is available Customer Support Monday to Friday, 8:30 am to 6:00 pm Central European time.
Hewlett-Packard Support and Information Services Hewlett-Packard Telephone Support Country Language Local Number Spain Spanish 902 321 123 Portugal Portuguese 01 441 7199 Please have the following information ready when you call so that your enquiry can be dealt with quickly: • Your HP Personal Workstation model number and serial number. • The operating system version and the configuration. • A description of the software installed and the accessories used.
Hewlett-Packard Support and Information Services Lifeline Telephone Support Lifeline Telephone Support Lifeline is a fee-based telephone support program for Personal Workstations available after the one-year telephone support provided as part of the hardware warranty has expired. Your call can either be charged to your phone bill at a per-minute rate or to your credit card (Visa, Mastercard or American Express) at a flat fee. The charge begins AFTER you have been put in contact with a support technician.
Hewlett-Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Parts and labor for HP products: first year onsite parts & labor; second and third year parts only. Three years from date of purchase. Next working day HP Support Option Parts and labor for HP products. First three years.
Hewlett-Packard Support and Information Services Summary Service Covers Period covered Response time Fee When available Purchase from Technical Phone support Basic assistance for Personal Workstation setup, configuration, start-up and hardware diagnosis. First year. Business hours. No charge. At time of purchase. HP. Lifeline phone support Basic assistance for Personal Workstation setup, configuration, start-up and hardware diagnosis. After first year. Business hours.
Hewlett-Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here. ASIA Far East Sales Region Hdqtrs Hewlett-Packard Asia Ltd.
A Regulatory Information and Warranty 179
Regulatory Information and Warranty Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer: Hewlett-Packard Company 3404 East Harmony Rd. Fort Collins, CO 80528 USA Declares that the: Product Name: HP VISUALIZE Personal Workstation Base Product Number: A1280 / A6034 Product Options: All conforms to the following specifications: Safety. EMC.
Regulatory Information and Warranty Regulatory Information Regulatory Information FCC (for USA only) Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Regulatory Information and Warranty Regulatory Information Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code electrique national. USA: utiliser un cordon secteur “UL listed,” de type SVT. Canada: utiliser un cordon secteur certifié CSA. Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir préalablement débranché le cordon secteur et toute connection à un réseau de télecommunication.
Regulatory Information and Warranty Regulatory Information Notice for Korea Notice for Taiwan Recycling Your PC HP has a strong commitment toward the environment. Your HP Personal Computer has been designed to respect the environment as much as possible. HP can also take your old PC back for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to one of HP’s recycling facilities in Europe or the USA.
Regulatory Information and Warranty HP Hardware Warranty HP Hardware Warranty Important: This is your hardware product warranty statement. Please, read it carefully. Warranty terms may be different in your country. If so, your Authorized HP Dealer or Hewlett-Packard Sales and Service Office can give you details. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Regulatory Information and Warranty HP Hardware Warranty technology and business environment. The duration of this warranty extends through January 31, 2001. The remedies available under this warranty will be defined in, and subject to, the terms and limitations of the warranties contained in HP’s standard commercial warranties. To the extent permitted by local law, this warranty applies only to branded HP Products and not to products manufactured by others that may be sold or distributed by HP.
Regulatory Information and Warranty HP Hardware Warranty country of purchase for service. Response time for on-site service, and parts delivery turn-around time for parts service, are subject to changes from standard conditions based upon non-local parts availability.
Regulatory Information and Warranty HP Hardware Warranty Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages —including lost profit— so the above limitation or exclusion may not apply to you.
Regulatory Information and Warranty HP Hardware Warranty from HP, an authorized dealer, or authorized distributor at additional charge. Customer Responsibilities The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement part will be dispatched. The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs.
Regulatory Information and Warranty HP Hardware Warranty America and Europe only). HP does NOT provide telephone support for Personal Workstations configured as network servers. We recommend HP NetServers for your network server requirements. (Rev. 17/03/98) HP Software Product License Agreement and Software Product Limited Warranty Your HP VISUALIZE Personal Workstation contains preinstalled software programs. Please read the Software License Agreement before proceeding.
Regulatory Information and Warranty HP Hardware Warranty The following License Terms govern the use of the software: USE. Customer may use the software on any one computer. Customer may not network the software or otherwise use it on more than one computer. Customer may not reverse assemble or decompile the software unless authorized by law. COPIES AND ADAPTATIONS.
Regulatory Information and Warranty HP Hardware Warranty so within thirty (30) days of such notice. UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in violation of the U.S. Export Administration regulations or other applicable regulation. U.S. GOVERNMENT RESTRICTED RIGHTS.
Regulatory Information and Warranty HP Hardware Warranty return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product. Notice of Warranty Claims. Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of the warranty period.
Index A Administrator password, setting, 41 America Online, the HP Forum, 169 Audio troubleshooting, 152 Audio connectors, 26 Audio interface, troubleshooting, 152 B BIOS Obtaining via World Wide Web, 169 Ordering by mail, 170 C CD drive, 55 Installing, 79 Removing, 85 CD-ROM Troubleshooting, 147 CD-RW Troubleshooting, 147 CompuServe Free introductory membership, 168 HP forum, 168 Control panel lights, 25 D Declaration of conformity, 179 Diagnostics, 136 Drivers Installing, 134 Obtaining via World Wide Web
Index Installing, 72 Removing, 75 Memory cards, 55 Memory slots, 71 Monitors, 29 Mouse Troubleshooting, 144 Mouse, using your HP, 38 Multimedia keyboard Headset connector, 33 HP Customer information, 33 HP TopTools, 32 Internet keys, 31 Lock/Suspend key, 32 Menu keys, 31 Microphone connector, 33 Mute and volume keys, 32 Setting it up, 34 Shortcut keys, 31 N Network problems, troubleshooting, 152 O Operating system overview, 30 Operating system recovery, 164 P Panel guide, 68 Panel hook, 68 Parallel IEEE 12
Index W Warranty information, 184 World Wide Web Access to HP, 169 Y Year 2000 warranty, 184 Index 195
