user manual

3 Solve problems
To use the information in this chapter, you should have a basic understanding of the HP LaserJet
printing process. Explanations of each mechanical assembly, the printer systems, and the basic theory
of operation are contained in the English-language service manual. Do not perform any of these
troubleshooting processes unless you understand the function of each product component.
NOTE: To perform diagnostic and configuration procedures (for example, resetting page counts) for
the HP LaserJet Enterprise 500 color M551, you must install the CP1210 Service Config Tool (available
at your HP authorized repair center).
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Solve problems checklist
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Menu map
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Current settings pages
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Preboot menu options
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Troubleshooting process
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Tools for troubleshooting
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Clear jams
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Solve paper handling problems
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Use manual print modes
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Solve image quality problems
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Clean the product
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Solve performance problems
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Solve connectivity problems
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Service mode functions
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Preboot menu options
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Product updates
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