user manual

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,

straighten the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the

guides so they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the product.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and

feed sheets one at a time.

Clear jams

Jam locations

If a jam message appears on the control-panel display, look for jammed paper or other print media in

the locations that are indicated in the following illustration. Then follow the procedure for clearing the

jam. You might need to look for paper in other locations than those that are indicated in the jam

message. If the location of the jam is not obvious, look first in the top-cover area underneath the print

cartridge.

When clearing jams, be very careful not to tear jammed paper. If a small piece of paper is left in the

product, it could cause additional jams.

1 Top-cover and print-cartridge areas

2 Optional envelope feeder

3 Tray areas (Tray 1, Tray 2, and optional trays)

4 Optional duplexer

5 Fuser area

6 Output areas (top bin; rear bin; and optional stacker, stapler/stacker, or 5-bin mailbox)

ENWW

Paper feeds incorrectly or becomes jammed