LASERJET ENTERPRISE 600 M601, M602, AND M603 SERIES PRINTER User Guide
HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer User Guide
Copyright and License Trademark Credits © 2011 Copyright Hewlett-Packard Development Company, L.P. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics .................................................................................................................. 1 Product comparison .................................................................................................................. 2 HP LaserJet Enterprise 600 M601 models .................................................................... 2 HP LaserJet Enterprise 600 M602 models ....................................................................
Print to the optional stacker or stapler/stacker ............................................................. 29 Print to the 5-bin mailbox ......................................................................................... 30 3 Manage supplies ............................................................................................................ 33 Print cartridge information .......................................................................................................
Print on both sides (duplex) with Windows ................................................................. 58 Manually print on both sides with Windows ................................................ 58 Automatically print on both sides with Windows .......................................... 59 Print multiple pages per sheet with Windows .............................................................. 61 Select page orientation with Windows ...................................................................
The product picks up multiple sheets of paper ............................................................. 92 Prevent paper jams .................................................................................................. 92 Clear jams ............................................................................................................. 93 Jam locations ........................................................................................... 93 Clear jams from the output areas ..............
Appendix D Regulatory information ................................................................................ 129 FCC regulations ................................................................................................................... 130 Environmental product stewardship program ........................................................................... 131 Protecting the environment ......................................................................................
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1 ENWW Product basics ● Product comparison ● Serial number and model number location ● Control-panel layout 1
Product comparison HP LaserJet Enterprise 600 M601 models M601n printer ● Prints up to 45 pages per minute (ppm) on Letter size paper and 43 ppm on A4 size paper ● Embedded HP Jetdirect networking ● Contains 512 megabytes (MB) of random access memory (RAM). Expandable to 1 gigabyte (GB).
HP LaserJet Enterprise 600 M602 models M602n printer ● Prints up to 52 pages per minute (ppm) on Letter size paper and 50 ppm on A4 size paper ● Embedded HP Jetdirect networking ● Contains 512 megabytes (MB) of random access memory (RAM). Expandable to 1 gigabyte (GB). ● 4 GB solid-state module memory ● Tray 1 holds up to 100 sheets ● ● 4-line color graphical control-panel display ● Numeric keypad ● Hi-speed USB 2.
HP LaserJet Enterprise 600 M603 models M603n printer ● Prints up to 62 pages per minute (ppm) on Letter size paper and 60 ppm on A4 size paper ● Embedded HP Jetdirect networking ● Contains 512 megabytes (MB) of random access memory (RAM). Expandable to 1 gigabyte (GB). ● 4 GB solid-state module memory ● Tray 1 holds up to 100 sheets ● ● 4-line color graphical control-panel display ● Numeric keypad ● Hi-speed USB 2.
Serial number and model number location The label that contains the model and serial numbers is on the back of the product.
Control-panel layout Use the control panel to obtain product and job status information and to configure the product.
Number 11 12 Button or light Attention light Folder or STAR (Secure Transaction Access Retrieval) button Function ● On: The product has experienced a problem. See the control-panel display. ● Off: The product is functioning without error. ● Blinking: Action is required. See the control-panel display. Provides quick access to the Retrieve Job menu NOTE: This item is not included for the M601 models.
8 Chapter 1 Product basics ENWW
2 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types ● Load paper trays ● Configure trays ● Select an output bin 9
Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Media type Do Transparencies ● Use only transparencies that are approved for use in laser printers. ● Place transparencies on a flat surface after removing them from the product. Letterhead or preprinted forms ● Heavy paper Glossy or coated paper All paper types ENWW Do not ● Do not use transparent print media not approved for laser printers. Use only letterhead or forms approved for use in laser printers. ● Do not use raised or metallic letterhead.
Change the printer driver to match the paper type and size in Windows 12 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a paper type from the Paper type drop-down list. 6. Click the OK button.
Supported paper sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 2-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays Optional 1,500-sheet tray Optional envelope feeder Optional duplexer Stacker and Stapler/ Stacker Optional 5-bin mailbox Letter 216 x 279 mm (8.5 x 11 inches) A4 210 x 297 mm (8.
Table 2-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays Optional 1,500-sheet tray Optional envelope feeder Optional duplexer Stacker and Stapler/ Stacker Optional 5-bin mailbox Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 inches to 8.5 x 14 inches) Custom 148 x 210 mm to 216 x 356 mm (Stacker only) (5.83 x 8.27 inches to 8.5 x 14 inches) Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL ISO 110 x 220 mm (4.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj600Series.
Supported paper types for output options 16 Paper type (control panel) Paper type (printer driver) ANY TYPE Unspecified PLAIN Plain LIGHT 60-75 G/M2 Light 60-75g CARDSTOCK>163 G/M2 Cardstock 176-220g TRANSPARENCY Monochrome Laser Transparency LABELS Labels LETTERHEAD Letterhead PREPRINTED Preprinted PREPUNCHED Prepunched COLOR Colored ROUGH Rough BOND Bond RECYCLED Recycled ENVELOPE Envelope Chapter 2 Paper and print media Standard top bin (facedown) Rear bin (face-up) Opt
Load paper trays Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper and cardstock Range: Maximum stack height: 10 mm (0.6 inch) 60 g/m2 (16 lb) bond to 200 g/m2 (54 lb) bond Tray 2 and the optional 500sheet trays Optional 1,500-sheet tray Equivalent to 100 sheets of 75 g/m2 (20 lb) bond Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels Maximum 0.23 mm (0.009 inch) thick Maximum stack height: 10 mm (0.
Tray or bin Paper type Optional stapler/stacker Paper Specifications Quantity Stapling: Up to 20 print jobs of up to 15 pages each Stacking: Up to 500 sheets of 75 g/m2 (20 lb) bond Optional 5-bin mailbox 18 Paper Chapter 2 Paper and print media Up to 500 sheets of 75 g/m2 (20 lb) bond ENWW
Paper orientation for loading trays Load letterhead, preprinted, or prepunched paper If a duplexer is installed, or if a stapler/stacker is installed, the product alters the way the images for each page are arranged. If you are using paper that requires a specific orientation, load it according to the information in the following table.
Load envelopes Load envelopes into Tray 1 or the optional envelope feeder with the front of the envelope facing up, and the short, postage-edge leading into the product.
Load Tray 1 NOTE: The product might print at a slower speed when using Tray 1. CAUTION: To avoid jams, do not load trays while the product is printing. Do not fan the paper. Fanning can cause misfeeds. 1. Open Tray 1. 2. Pull out the tray extension.
3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. 2 2 Load Tray 2 or an optional 500-sheet tray CAUTION: To avoid jams, do not load trays while the product is printing. CAUTION: Do not fan the paper. Fanning can cause misfeeds. 1. 22 Pull the tray out and lift up slightly to remove it from the product.
2. Pinch the release lever that is located on the left guide and slide the side guides to the correct paper size. 3. Pinch the release lever that is located on the rear paper guide and slide it to the correct paper size. 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Slide the tray completely into the product.
Load an optional 1,500-sheet tray The optional 1,500 sheet tray adjusts for Letter, A4, and Legal sizes. The product automatically senses which size is loaded if the tray guides are correctly adjusted. CAUTION: To avoid jams, do not load trays while the product is printing. CAUTION: Do not fan the paper. Fanning can cause misfeeds. 24 1. Press the release and open the door of the 1,500-sheet tray. 2. If paper is in the tray, remove it. When paper is in the tray, the guides cannot be adjusted. 3.
4. Load the paper into the tray. Load complete reams at one time. Do not divide reams into smaller sections. 5. Make sure that the height of the stack does not exceed the maximum-height indicators on the guides and that the front edge of the stack is aligned with the arrows. 6. Close the door on the tray.
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the Any Size paper size and the Any Type paper type settings.
Configure a tray from the control panel You can also configure the trays for type and size without a prompt from the product. ENWW 1. Press the Home 2. Open the Trays menu. 3. Press the down arrow OK button. 4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension. 5. Press the OK button to save your selection. button.
Select an output bin The product has four output locations: the top (standard) output bin, the rear output bin, the optional stacker or stapler/stacker, and the optional 5-bin mailbox. Print to the top (standard) output bin The top output bin collects paper face-down, in the correct order. The top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the rear output bin is closed.
1. To open the rear output bin, grasp the handle at the top of the bin, and pull the bin down. 2. Slide out the extension. Print to the optional stacker or stapler/stacker The optional stacker or optional stapler/stacker can hold up to 500 sheets of paper (20-lb paper). The stacker accepts standard and custom paper sizes. The stapler/stacker accepts standard and custom paper sizes, but only Letter, Legal, and A4 sizes can be stapled.
Windows 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers. 2.
4. ENWW Job Separator Each print job is sent to a different bin. Jobs are sent to an empty bin, starting with the top bin and continuing to the bottom bin. Collator The product sorts copies of a single print job into separate bins. Press the OK button to select the option.
32 Chapter 2 Paper and print media ENWW
3 ENWW Manage supplies ● Print cartridge information ● Supplies views ● Manage print cartridges ● Replacement instructions ● Solve problems with supplies 33
Print cartridge information Feature Description Part numbers ● Standard-capacity print cartridge: CE390A ● High-capacity print cartridge: CE390X Accessibility ● The print cartridge can be installed and removed by using one hand. Environmental features ● Recycle print cartridges by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
Supplies views Print cartridge views 1 2 3 ENWW 1 Print cartridge memory tag 2 Plastic shield 3 Sealing tape Supplies views 35
Manage print cartridges Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Change settings for print cartridges Print when a print cartridge is at estimated end of life ● Black cartridge low message: The product indicates when a supply level is low. Actual print cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply does not need to be replaced now.
3. ● Black Cartridge ● Very Low Settings Select one of the following options: ● Select the Continue option to set the product to alert you that the cartridge is very low, but to continue printing. NOTE: Using the Continue setting allows printing beyond Very Low without customer interaction and can result in unsatisfactory print quality. ● Select the Stop option to set the product to stop printing (including printing faxes) until you replace the cartridge.
Your print cartridge might not be a genuine HP print cartridge if you notice the following: 38 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).
Replacement instructions Replace the print cartridge 1. Open the top cover. 2. Remove the used print cartridge from the product. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 5. Remove the shipping lock and the shipping tape from the new print cartridge. Discard the lock and tape according to local regulations. 6. Align the print cartridge with the tracks inside the product, insert the print cartridge until it is firmly seated, and then close the top cover.
Load staples Load staples if the product control-panel display prompts you with a message. If the stapler runs out of staples, jobs continue to print to the stapler/stacker, but they are not stapled. 1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the product until the unit clicks into the open position. Grasp the blue staple-cartridge handle and pull the cartridge out of the stapler unit. 2.
Perform preventive maintenance To ensure optimum performance from the product, replace certain parts when the Replace Maintenance Kit message appears on the control-panel display.
Solve problems with supplies Check the print cartridges Check the print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. NOTE: If you are using a draft or EconoMode print setting, the printing might appear light.
Inspect the print cartridge for damage 1. Remove the print cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 44 4.
Repeating defects If defects repeat at any of the following approximate intervals on the page, the print cartridge might be damaged. ● 37 mm ● 63 mm ● 94 mm Print the Supplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information. 1. At the product control panel, press the Home 2.
Interpret control panel messages for supplies The following table contains important information about supplies status messages. Table 3-1 Supplies status messages 46 Control panel message Description Recommended action 10.0X.Y0 Supply memory error The product cannot read or write to the print cartridge memory chip or the memory chip is missing from the print cartridge. Reinstall the print cartridge, or install a new print cartridge.
Table 3-1 Supplies status messages (continued) Control panel message Description Recommended action Replace The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable.
48 Chapter 3 Manage supplies ENWW
4 ENWW Print tasks ● Cancel a print job with Windows ● Basic print tasks with Windows ● Additional print tasks with Windows ● Walk-up USB printing 49
Cancel a print job with Windows NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. 2. 50 If the print job is currently printing, cancel it by following this procedure: a. Press the Stop b. The product prompts you to confirm the cancellation. Press the OK button. button on the product control panel. You can also cancel a print job from a software program or a print queue.
Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 52 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies.
Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. 54 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
56 5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4.
Print on both sides (duplex) with Windows Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 58 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. On the control panel, press the OK button to print the second side of the job. Automatically print on both sides with Windows NOTE: This information applies only to products that have an automatic duplexer. 1. On the File menu in the software program, click Print.
60 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job.
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. 62 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Additional print tasks with Windows Print on preprinted letterhead or forms with Windows 64 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options.
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1. 66 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. 68 Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
70 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Create a booklet with Windows 1. On the File menu in the software program, click Print.
72 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Select output options with Windows Select an output bin with Windows 1. On the File menu in the software program, click Print.
74 2. Select the product, and then click the Properties or Preferences button. 3. Click the Output tab. 4. In the Output Bin Options area, select a bin from the Bin drop-down list.
Select staple options with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
76 3. Click the Output tab. 4. In the Output Options area, select an option from the Staple drop-down list.
Walk-up USB printing This product features walk-up USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: 1. ● .pdf ● .prn ● .pcl ● .ps ● .cht Insert the USB storage accessory into the USB port on the front of the product. NOTE: You might need to remove the cover from the USB port 2.
78 Chapter 4 Print tasks ENWW
5 ENWW Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Clean the product ● Product updates 79
Print information pages Information pages provide details about the product and its current configuration. Use the following procedure to print or view the information pages: 1. At the product control panel, press the Home 2. Open the following menus: 3. ● Administration ● Reports button. Select the Print option, select the name of the report you want to review, and then press the OK button to print the report.
Use the HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server: ● View product status information. ● Determine the remaining life for all supplies and order new ones. ● View and change tray configurations. ● View and change the product control-panel menu configuration.
HP Embedded Web Server features Information tab Table 5-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link. Configuration Page Shows the information found on the configuration page. Supplies Status Page Shows the status of the supplies for the product.
Table 5-2 HP Embedded Web Server General tab (continued) Menu Description Device Information Name the product and assign an asset number to it. Enter the name of the primary contact who will receive information about the product. Language Set the language in which to display the HP Embedded Web Server information. Date and Time Set the date and time or synchronize with a network time server. Sleep Schedule Set or edit a wake time, sleep time, and sleep delay for the product.
Security tab Table 5-5 HP Embedded Web Server Security tab Menu Description General Security Configure an administrator password so you can restrict access to certain features on the product. Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer. Access Control Configure access to product functions for specific individuals or groups. Also select the method by which individuals sign in to the product.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product updates HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. To download the most recent firmware upgrade, go to www.hp.com/go/lj600Series_firmware.
6 ENWW Solve problems ● Self help ● Solve problems checklist ● Interpret control-panel messages ● Paper feeds incorrectly or becomes jammed 87
Self help In addition to the information in this guide, other sources are available that provide helpful information. Quick Reference Topics Several Quick Reference Topics for this product are available at this Web site: www.hp.com/support/lj600Series You can print these topics and keep them near the product. They are a handy reference for procedures that you perform frequently.
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.
6. 7. If the configuration page prints, check the following items: a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. Select one of the following options: Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click the name of the product.
Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams ● Clear jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7.
NOTE: Loose toner might remain in the product after a jam and cause temporary print-quality problems. These problems should clear up within a few pages. Clear jams from the output areas Use these procedures to clear jams that occur in the rear output bin or in the optional stacker, stapler/ stacker, or 5-bin mailbox. Clear jams from the rear output bin 1. Open the rear output bin. NOTE: If most of the paper is still inside the product, it might be easier to remove it through the top-cover area. 2.
Clear jams from the optional stacker or stapler/stacker Paper jams can occur in the optional stacker or the optional stapler/stacker. Staple jams can occur only in the optional stapler/stacker. Clear paper jams from the optional stacker or stapler/stacker 1. At the back of the product, open the door on the stacker or stapler/stacker, and open the rear output bin. 2. Carefully remove any jammed paper. 3. Close the door on the stacker or stapler/ stacker, and close the rear output bin. 4.
Clear staple jams from the optional stapler/stacker The stapler needs to reload after clearing a staple jam, so the first few documents might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the stacker bin is not blocked. 96 1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the product until the unit clicks into the open position.
Clear jams from the optional 5-bin mailbox 1. Remove any paper that is in the output bins. 2. On the back of the 5-bin mailbox, open the jam-access door. 3. If the paper is jammed at the top of the 5-bin mailbox, pull it straight down to remove it.
98 4. If the paper is jammed at the bottom of the 5bin mailbox, open the rear output bin, and then pull straight up on the paper to remove it. 5. Close the jam-access door and the rear output bin.
Clear jams from the fuser area Use this procedure only in these situations: ● Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rearoutput area. ● A sheet of paper has torn while you were trying to clear a jam from the fuser. 1. Turn the product off. 2. Rotate the product so the rear is facing you. If an optional duplexer is installed, lift it and pull it straight out. Set it aside. 3. Disconnect the power cord. WARNING! The fuser is very hot.
4. Open the rear output bin. 5. Remove the rear output bin. Place your finger near the left-side hinge, and push firmly to the right until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it. 6. If paper is visible, remove it. If paper is not visible, push up on the two blue levers on the sides of the fuser, and pull the fuser straight out. 7. Remove the jammed paper.
8. Push the fuser firmly into the product until the blue levers on both sides click into place. 9. Reinstall the rear output bin. Insert the right hinge-pin into the hole inside the product. Push inward on the left hinge, and slide it into the hole inside the product. Close the rear output bin. 10. Plug the power cord into the product. 11. Replace the optional duplexer, if it was removed.
12. Turn the product on. 13. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location. Clear jams from the optional duplexer 1. Lift the optional duplexer up and then pull it out to remove it. 2. Remove any paper that is on top of Tray 2. (You might need to reach inside the product.
3. Slowly pull any paper out of the optional duplexer. 4. Insert the optional duplexer into the product. 5. If a jam message persists, a sheet is still jammed in the product. Look for jam in another location.
Clear jams from the trays Use these procedures to clear jams from the trays. Clear jams from Tray 1 1. Slowly pull the jammed paper out of the product. Clear jams from Tray 2 or an optional 500-sheet tray 1. Slide the tray out of the product, lift it slightly, and remove any damaged paper from the tray. 2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.
3. Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators. 4. Slide the tray into the product. 5. Press the OK button to clear the jam message. 6. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location. Clear jams from the optional 1,500-sheet tray 1. Open the front door of the tray.
2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the top-cover area. 3. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows. 4. Close the front door of the tray. 5. Press the OK button to clear the jam message. 6.
Clear jams from the optional envelope feeder This procedure applies only to jams that occur when you are using an optional envelope feeder. 1. Remove any envelopes that are loaded in the optional envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position. 2. Grasp both sides of the optional envelope feeder and carefully pull it out of the product. 3. Slowly remove any jammed envelopes from the optional envelope feeder. 4.
5. Reinstall the envelope feeder. 6. Press the OK button to clear the jam message. 7. If a jam message persists, an envelope is still jammed in the product. Look for the jam in another location. 8. Replace the envelopes, making sure that you push the bottom envelopes in slightly further than the top envelopes. Clear jams from the top-cover and print-cartridge areas 1. Open the top cover. 2. Remove the print cartridge.
3. Use the green handle to lift the paper-access plate. Slowly pull the jammed paper out of the product. Do not tear the paper. If paper is difficult to remove, try clearing it from the tray area. 4. Open Tray 1 and remove the envelope accessory cover. If paper is present, remove it. 5. Rotate the paper guide to check for additional jammed paper underneath. If jammed paper is present, remove it. 6. Replace the envelope accessory cover and close Tray 1.
7. Reinstall the print cartridge and close the top cover. 8. If a jam message persists, jammed paper is still in the product. Look for the jam in another location.
A ENWW Product supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 111
Order parts, accessories, and supplies 112 Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 inch paper sizes. CE998A The product can accommodate up to four optional 500-sheet feeders.
Customer self-repair parts The following Customer Self-Repair parts are available for your product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under your HP product warranty.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on the print cartridge ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product 115
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 600 M601n, M601d, M602n, M602d, M602x, M603n, M603d, M603xh One-year return-to-bench repair warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
© 2009 Hewlett-Packard Development Company, L.P. Rev.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. 124 Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/lj600Series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridge. CAUTION: It is extremely important to remove the print cartridge before shipping the product.
126 Appendix B Service and support ENWW
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment 127
Physical specifications Table C-1 Product dimensions and weights Product model Height Depth Width Weight n and dn models 394 mm (15.5 in) 4515 mm (17.8 in) 425 mm (16.75 in) 23.6 kg (51.9 lb) x and xh models 514 mm (20.25 in) 451 mm (17.8 in) 425 mm (16.75 in) 30.4 kg (66.8 lb) Optional 500-sheet feeder 121 mm (4.8 in) 448.4 mm (17.7 in) 415 mm (16.3 in) 6.7 kg (14.7 lb) Optional 1500-sheet tray 263.5 mm (10.4 in) 511.5 mm (20.1 in) 421 mm (16.6 in) 13 kg (28.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Safety statements 129
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.
HP LaserJet print supplies It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
your next delivery or pick-up, or take it to an authorized UPS drop-off center. (Requested UPS Ground pickup will be charged normal pick-up rates) For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com. If you are returning the package with the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be charged normal pick-up rates).
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1101-00-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 600 M601n, M601d, M602n, M602d, M602x, M603n, M603d, M603xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur ENWW Safety statements 141
142 Appendix D Regulatory information ENWW
Index Symbols/Numerics 1,500-sheet tray loading 24 paper jams 105 500-sheet tray loading 22 paper jams 104 A accessories ordering 112 part numbers 113 acoustic specifications 128 anticounterfeit supplies 37 B batteries included 133 bins, output jams, clearing 94 selecting 28 booklets creating (Windows) 71 browser requirements HP embedded Web Server buttons, control panel 6 81 C Canadian DOC regulations 138 canceling a print request (Windows) 50 card stock output bin, selecting 28 cartridges non-HP 37 rec
Environmental Product Stewardship Program 131 error messages control panel 91 lights, control panel 6 numerical list 46 types of 91 European Union, waste disposal 134 Explorer, versions supported HP Embedded Web Server 81 F FCC regulations 130 features 2 feed rollers, replacing 42 File Directory Page description 80 Finnish laser safety statement 139 firmware, downloading new 86 first page printing on different paper (Windows) 69 forms printing (Windows) 64 fraud Web site 37 fuser paper jams 99 replacing 42
ordering part numbers for 113 supplies and accessories 112 orientation selecting, Windows 62 other links list HP Embedded Web Server 84 output bins paper jams 94 selecting (Windows) 73 P packaging product 125 pages per sheet selecting (Windows) 61 paper covers, using different paper 69 first and last pages, using different paper 69 jams 92 loading 1,500-sheet tray 24 loading 500-sheet tray 22 loading Tray 1 21 printing on preprinted letterhead or forms (Windows) 64 supported types 15 paper jams 1,500-sheet
stacker part number 113 printing to 29 staple cartridges loading 41 part numbers 114 staple jams 96 staple options selecting (Windows) 75 stapler/stacker jams, staple 96 loading staples 41 part number 113 printing to 29 status messages, types of 91 status, supplies control panel messages 6 stopping a print request (Windows) 50 storing print cartridges 37 straight-through paper path 28 supplies counterfeit 37 memory errors 46 non-HP 37 ordering 112 part numbers 114 recycling 37, 132 replacing print cartridge
*CE988-90901* *CE988-90901* CE988-90901
