HP UPS Management Module User Guide Part Number 435656-002 September 2007 (Second Edition)
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software.
Contents Overview..................................................................................................................................... 7 Introduction .............................................................................................................................................. 7 Features ................................................................................................................................................... 7 HP UPS Power Protection Agent overview ..
Uninstalling components from HP-UX systems .............................................................................................. 39 HP UPS Management Module web interface .................................................................................. 41 HP UPS Management Module web interface overview ................................................................................. 41 Accessing the web interface ....................................................................................
Agent does not install on RH Itanium.......................................................................................................... 87 Attached device communication errors appear............................................................................................ 87 Attached device did not shut down gracefully ............................................................................................. 87 Battery Test did not run ............................................................
HP contact information ............................................................................................................................. 99 Regulatory compliance notices ................................................................................................... 100 Regulatory compliance identification numbers ........................................................................................... 100 Federal Communications Commission notice............................................
Overview Introduction The HP UPS Management Module enables you to monitor, manage, and control power environments of up to five devices through the serial connectors located on the front of the management module. Multiple devices can monitor the UPS over the network connection. The management module can be configured to send alert traps to HP Systems Insight Manager and other SNMP management programs or used as a stand-alone management system.
HP UPS Power Protection Agent overview The HP UPS Power Protection Agent runs on a local or network server and allows the management module to gracefully shut down the operating system of that server and optionally run a script during power failure. Install the agent on any machine that is powered by the UPS and any machine that the management module uses to initiate a command.
Hardware and software Suggested minimum requirements SUSE Linux Enterprise Server 9 for AMD64 and Intel® EM64T with Service Pack 3 SUSE Linux Enterprise Server 9 for Itanium® with Service Pack 3 SUSE Linux Enterprise Server 10 for AMD64 and Intel® EM64T with Service Pack 1 SUSE Linux Enterprise Server 10 for Itanium® with Service Pack 1 HP-UX 11.0 for HP 9000 with patch bundle HPUX_800_11.0_11081152, PHCO_28112* HP-UX 11i v1 (11.
Configuration A This figure illustrates a UPS with a management module installed that is serially attached to a server running the UPS Power Protection Agent. The server is plugged into a load segment of the UPS, and is able to monitor, manage, and control the UPS. Item Description 1 Server with UPS Power Protection Agent installed 2 UPS with management module installed Configuration B This figure illustrates a UPS with a management module installed that is connected to the network.
Item Description 1 Server with UPS Power Protection Agent installed 2 Network 3 UPS with management module installed Configuration C This figure illustrates a UPS with a management module installed that is serially attached to a server running the UPS Power Protection Agent. The server is plugged into a load segment of the UPS, and is able to monitor, manage, and control the UPS.
Configuration D This figure illustrates a redundant configuration with serial connections.
Configuration E This figure illustrates a redundant configuration with network connections.
Configuration F This figure illustrates a redundant configuration with serial and network connections.
Configuration G This figure illustrates a redundant configuration with dual subnet. Item Description 1 Subnet A 2 UPS A 3 Server 4 Subnet B 5 UPS B Power connection Communication path Web interface requirements The following table lists the minimum requirements necessary to operate the web interface. Software Browser Web browser on a Microsoft® operating systems client • Microsoft® Internet Explorer 6.0 with Service Pack 1 (32-bit only) • Microsoft® Internet Explorer 7.
Software Browser Monitor resolution Minimum supported resolution of 1024 x 768, 16-bit high color (maximize browser window for optimal display) Overview 16
Component identification Front panel Item Description 1 Serial device connectors 2 Environmental connector (for future use) 3 Power LED 4 Error LED 5 Reset button 6 Network connector 7 Config/Pass-Thru connector Component identification 17
Installing the HP UPS Management Module Required tools No. 2 Phillips screwdriver Installing the management module NOTE: It is not necessary to power down the UPS before installing the management module. 1. Disconnect the communications cable from the option card. 2. Remove the two screws securing the option card or cover plate and slide the card or plate out.
3. Install the management module along the alignment channels in the option slot. 4. If the UPS is powered up, you can be sure that the management module is seated properly and receiving power by verifying that the Power LED is illuminated solid green. 5. Secure the management module using the two screws you removed in step 2.
Checking the Error LED If the Error LED illuminates red or flashes red, see the "Troubleshooting (on page 87)" section for more information. Connecting the network cable Connect a standard Ethernet cable between the network connector on the management module and a network jack. This connection is used to access the management module remotely through telnet or the web interface.
Connecting the configuration cable 1. Connect a DB-9 to RJ-45 adapter to a serial connector on the host computer. 2. Connect one end of an RJ-45 cable to the RJ-45 connector on the adapter. 3. Connect the other end of the RJ-45 cable to the Config/Pass-Thru connector on the management module. This connection is used to configure and access the management module locally through a terminal emulation program.
1. On the host computer, click Start, and select Programs>Accessories>Communications>HyperTerminal. The Connection Description window appears. 2. Enter a description, select an icon for the connection, and then click OK. The Connect To window appears. 3. Select the serial connector on the host computer to which the DB-9 to RJ-45 adapter is attached, and then click OK. The COM Properties window appears. 4. Select the following parameter values, and then click OK.
Use the HP UPS Management Module Service Menu to configure the minimum settings required to access the management module remotely using telnet or the web interface. You can configure other settings using this utility in conjunction with a terminal emulation program or a telnet connection. NOTE: If your network is configured with a BOOTP server, the network settings are automatically assigned. Verify and note the assigned values. 5. If your network is not configured with a BOOTP server: a.
2. Connect one end of a network cable to the RJ-45 connector on the adapter. 3. Connect the other end of the network cable to a serial device connector on the management module. Note the connector number on the management module to which the device is connected. 4. Connect the device to a UPS load segment receptacle using the device input power cord or a jumper cable.
5. Press the Reset button on the management module front panel.
Installing the HP UPS Power Protection Agent Installation overview Install the UPS Power Protection Agent on any machine that is powered by the UPS and any machine that the management module uses to initiate a command. There are three installation options: • GUI installation—A series of dialog boxes and prompts guide you through the installation process. • Non-GUI installation—A series of commands are necessary to complete the installation.
NOTE: You might need to reboot after installing the agent on Windows®. Installing the agent using the GUI method 1. Insert the HP Infrastructure Management Pack CD into the CD-ROM drive of the computer. If the AutoPlay feature is enabled, the installation menu automatically starts. If the AutoPlay feature is disabled, explore the CD, and double-click AUTORUN.EXE in the root folder. If the software has been downloaded from the HP website (http://www.hp.
5. Read the license agreement, select I accept the terms in the license agreement, and then click Next. The Customer Information screen appears. 6. Enter your customer information, and then click Next. The Choose Destination Location screen appears.
7. Click Next to install the agent in the default folder that is displayed. To specify a different folder, click Change, navigate to the appropriate folder, and then click Next. The Ready to Install the Program screen appears. 8. Click Install. The wizard installs the software.
9. Click Finish to complete the install wizard and continue with the configuration process. NOTE: It might take a moment for the configuration screen to appear. If there are open windows on the desktop, you might need to minimize the windows to view the configuration screen. 10. Enter the valid host name, IP address, or communications port of the management module in the Management Server 1 field.
12. Click Finish to close the configurator. The service starts automatically. Wait until the system tray icon displays a green check mark begin using the software. to NOTE: An icon in the Windows® system tray shows the status of the management module. It appears if the might take a few moments for the icon to change. A green check mark management module is communicating with the agent without errors. If the service has stopped, a blue hexagon icon appears.
• Change any items that should be unique, such as the Management Server IP address, through the normal operation of the software. To install the agent using the silent installation method: 1. Create a temporary directory. 2. Copy the following files into the temporary directory you just created: 3. o DevManRA.ini—During an assisted install, this file is landed in the same folder in which the agent is installed. o Setup.
• Select Configure HP UPS Management Module from the HP UPS Management Module option in the Start Programs menu. Installing the agent on Linux operating systems The UPS Power Protection Agent can be installed using an installation script or the silent installation option on any supported Linux operating system. IMPORTANT: To ensure your system has the minimum requirements needed to run the agent, see "UPS Power Protection Agent requirements ("HP UPS Power Protection Agent requirements" on page 8).
The installer launches a separate configuration program. The script displays: Please enter a server to allow connections from. 2. Enter the IP address of the management module or the path to the serial device. This configuration ensures that only that particular management module executes commands and operating system shutdowns on the computer running the agent. The script displays: Please enter a second server to allow connections from. 3.
• Change any items that should be unique, such as the Management Server IP address, through the normal operation of the software. To install the agent using the silent installation method: 1. Create a temporary directory. 2. Copy the following files into the temporary directory you just created: 3. o DevManRA.ini—During an assisted install, this file is landed in the same folder in which the agent is installed. o EULA.
o Edit the /etc/sysconfig/boot file and change RUN_PARALLEL="yes" to RUN_PARALLEL="no" to remove parallel script execution. -or- o Edit the /etc/init.d/.depend.start file and add DevMan: network at the end of the file to add parallel information for DevMan. Installing the agent on an Itanium system 1. Install the ia32* file for your operating system from the supplementary disc. 2. Install the appropriate library files for your operating system from the compact layer in the following order: a.
Installing the agent locally or remotely using the Installation Script method 1. The agent can be installed two ways: o If installing the software from the HP Infrastructure Management Pack CD, insert the CD into the CD-ROM drive of the computer. From the console or a terminal window, go to the HP UPS Power Protection Agent/...HP-UX/Agent subdirectory. Execute the following installation script: ./SetupRA o If downloading the software from the HP website (http://www.hp.
The script displays: Please enter a server to allow connections from. 11. Enter the IP address of the management module or the path to the serial device. This configuration ensures that only that particular management module executes commands and operating system shutdowns on the computer running the agent. The script displays: Please enter a second server to allow connections from. 12. Enter the IP address of a second management module or the path to the second serial device for redundant communication.
3. From the directory that contains all five files, run ./SetupRA -s -f DevManRA.ini to install silently. If the .ini file is not located in the same folder as the SetuprRA file, run ./SetupRA -s -f DevManRA.ini, where is the DevManRA.ini file location. The following command line parameters can be specified and are applicable for both interactive and silent modes. Parameter Function -s Performs a silent install. -l Creates an installation log (opt/DevMan/install.log).
NOTE: Some files might remain following the uninstallation and can be removed manually.
HP UPS Management Module web interface HP UPS Management Module web interface overview The web interface graphically displays various measurements and warning and alarm messages from the management module. Also, system values and power fail settings can be configured through the web interface and sent to the management module.
NOTE: For a complete list of the browser requirements, see "Web interface requirements (on page 15)." System tray icon To access the web interface through the system tray in Windows®: 1. Right-click the software system tray icon on a computer with the UPS Power Protection Agent installed to display a context menu. 2. Click Connect to access the software. NOTE: If the unavailable. Icon icon appears, the Connect option is unavailable because the service is Status Software service/daemon is running.
For instructions on changing the password, see "My Account menu (on page 57)." Admin session logins, logouts, and terminations are recorded in the Event Log menu (on page 54). The console session timeout length can be modified in the Remote Access tab (on page 63). The following is a list of recommended password guidelines. • Passwords should not be shared with others. • Passwords should be limited to one or two people, if shared with others.
• The certificate is untrusted, meaning it was signed by a certifying authority that is unknown to your browser. • The certificate has expired or is not yet valid. This condition can occur if you issue your own certificate and it has expired. • The name on the certificate does not match the name of the site in the browser address field. For more information about security considerations, see "Security considerations overview (on page 110).
3. Perform any other steps necessary to verify the identity of the management module. 4. After verifying the management module, do one of the following: a. Click either Accept this certificate permanently or Accept this certificate temporarily for this session. b. Click OK. NOTE: If using Mozilla or SeaMonkey, you can manually import the file into the browser by clicking Edit>Preferences>Privacy & Security>Certificates>Manage Certificates>Authorities>Import.
o • The legend displays the meaning of symbols used in the interface. Expand and collapse the legend by clicking the arrow in the upper right corner. Main frame—Contains the various interface screens based on the menu option selected in the left navigation frame.
The following example is for a single module UPS. The following example is for a parallel UPS. Battery, Input, and Output information is displayed on the right side of the screen. A status icon indicates the current status of each parameter.
Input, Output, and Load is displayed graphically on the left side of the screen. The color on each meter represents the current state of the UPS. Color Status Green Normal Yellow Warning Red Critical Click Help to view online help. Alarms menu Click Alarms in the left navigation frame to display the Alarms screen. This screen displays the alarms for the UPS. The alarms are listed in alphabetical order.
The following example is for a parallel UPS. Click the UPS tabs to view detailed information for each of the sub units in the parallel system. The parallel system can contain up to six sub units. Click Refresh to refresh the screen, or click Help to view online help. Identification menu Click Identification in the left navigation frame to display the Identification screen.
The following example is for a single module UPS. The following example is for a parallel UPS.
Click the UPS tabs to view detailed information for each of the sub units in the parallel system. The parallel system can contain up to six sub units. Enter the system name and contact information using the System Information tab (on page 61) on the Network Management screen. Click Refresh to refresh the screen, or click Help to view online help. Parameters menu Click Parameters in the left navigation frame to display the Parameters screen. This screen displays the available UPS parameter values.
The following example is for a single module UPS. The following example is for a parallel UPS.
Click the UPS tabs to view detailed information for each of the sub units in the parallel system. The parallel system can contain up to six sub units. Click Help to view online help. Manual Control menu Click Manual Control in the left navigation frame to display the Manual Control screen. This screen contains manual commands such as Initiate Battery Test and Restart Management Module. NOTE: Depending on the specific UPS model, this screen will vary.
To reset the management module: 1. Select Restart Management Module. 2. Click Execute Command. NOTE: Restarting the management module does not drop the UPS load. The web interface is not available while the management module restarts. Click Help to view online help. Logs tab Menu options listed under the Logs tab include: • Event Log menu (on page 54) • Application Log menu (on page 56) Event Log menu Click Event Log in the left navigation frame to display the Event Log screen.
The following example is for a parallel UPS. The following information is displayed for each event: • Severity—An icon indicating the severity or status of the alarm (Critical, Warning, Normal, or Unknown) • Description—The name of the event • Date—The date at which the event occurred • Time—The time at which the event occurred NOTE: When the log reaches the maximum of 500 entries, new entries overwrite the oldest entries in the log.
Application Log menu Click Application Log in the left navigation frame to display the Application Log screen. This screen displays a log of all application events that have occurred, such as a user logging in.
Setup tab Menu options listed under the Setup tab include: • My Account menu (on page 57) • User Accounts menu (on page 58) • Network menu (on page 59) • Network Management menu (on page 60) • Event Notifications menu (on page 64) • Attached Devices menu (on page 67) • Power Fail menu (on page 71) • Shutdown Events menu (on page 73) • Scheduled Shutdowns menu (on page 74) My Account menu Click My Account in the left navigation frame to display the My Account screen.
User Accounts menu Click User Accounts in the left navigation frame to access the User Accounts screen. This screen enables administrators to manage user accounts. On the User Accounts screen: • Click Undo Changes to undo the changes. • Click Help to view online help. To add a user account: 1. Enter the user's sign-in name in the Sign In Name field. 2. Enter the user's password in the Password field. 3. Enter the user's password again in the Verify Password field. 4.
2. Click Delete Users to delete the user account. The account is removed and no longer appears on the User Accounts screen. Network menu Click Network in the left navigation frame to access the Network screen. This screen enables administrators to configure network settings for the management module. The management module MAC address is displayed on the Network screen for informational purposes. To configure the network settings: 1. Select a radio button to enable or disable BOOTP.
c. Select the time zone from the dropdown box. d. Enter the number of hours that should pass between each date and time update. 7. If you enabled manual date and time in step 5: a. Enter the date. b. Enter the time. c. 8. Select the date format from the dropdown box. Select the Disable radio button if daylight saving time should not be reflected in the time on the management module. -orSelect the Enable radio button to configure time adjustment for daylight saving time: a.
System Information tab This screen enables administrators to enter contact information for the management module. The information entered on this screen appears on the Identification screen ("Identification menu" on page 49). 1. Enter the name of the management module in the System Name field. This name appears throughout the interface application and is used in SNMP traps. Use a unique name for each management module. 2. Enter the name of the contact person in the Contact Name field. 3.
Trap Receivers tab This screen enables administrators to enter information for servers that should receive SNMP traps from the management module. To configure which servers should receive traps: 1. Enable SNMP traps for up to 10 servers. 2. Enter the IP address for up to 10 trap recipients in the IP Address field. 3. Enter the community string for each trap recipient. 4. Do one of the following: 5. o Click Save Settings to save the information. o Click Undo Changes to undo the changes.
To configure SNMP managers: 1. Enable the SNMP manager configuration for up to five servers. 2. Enter the IP address for each SNMP manager in the IP Address field. NOTE: SNMP managers cannot communicate with the management module until the IP address is entered on the SNMP Managers screen. 3. Enter the Read community string for each SNMP manager. 4. Enter the Write community string for each SNMP manager. 5. Configure the access type for each SNMP manager. 6.
o Upload the SSL certificate: i. Open the SSL certificate file with a text editor. ii. Select all content. iii. Copy the selected content. iv. Paste the copied text to the SSL Key field. NOTE: If you enable HTTPS, the management module also uses the HTTP port to pass nonsensitive information. Be sure that both ports are open. 2. 3. Configure telnet access by doing one of the following: o Select Disable to disable telnet access. o Enable Telnet Port and enter the port number to use telnet.
Events tab This screen enables administrators to define the event notifications, emails, or SNMP traps the management module sends for each event. To configure the event notifications: 1. For each event description listed, select the Enabled checkbox to indicate that email notifications or SNMP traps are sent for that event. To enable all events, click the Email checkbox and the SNMP Trap checkbox at the top of each column. 2.
Email Setup tab This screen enables administrators to configure email event notifications. To configure the email notifications: 1. Enter the mail server IP address in the Email Server Address field. 2. Enter the email address that messages are marked as being sent from in the From Address field. 3. Select the Enable Account checkbox and enter up to 10 email addresses in the Email Address field. The addresses should correspond to the persons who should receive email notifications of events that occur.
SNMP Traps tab This screen enables administrators to configure SNMP trap event notifications. To configure the SNMP trap notifications: 1. Enable SNMP traps for up to 10 servers. 2. Enter the IP address for up to 10 trap recipients in the IP Address field. 3. Do one of the following: 4. o Click Save Settings to save the information. o Click Undo Changes to undo the changes. o Click Help to view online help. Click Send Test Trap to send a test SNMP trap.
The overall status of the UPS and each load segment is indicated by a colored block in the top left corner of each section. • Green—Normal • Yellow—Warning • Red—Critical The status of each attached device is indicated by a status symbol in the RU (Redundant UPS) and AS (Agent Status) columns for each entry. No symbol appears in the RU column if a redundant configuration is not configured during the agent installation.
For more information about the possible redundant configuration status icon combinations, see "Redundant UPS status (on page 94)." The attached devices screen enables you to: • View attached devices and load segment power status • Control load segments ("Controlling a load segment" on page 69) (turn off, on, or cycle power) The estimated UPS runtime appears at the top of the screen.
2. Enter the device name or description in the Description field. 3. Select the type of device in the Type dropdown box: o Remote Agent—Select Remote Agent when attaching a network agent to the UPS. o Serial Agent—Select Serial Agent when attaching a serial agent to the UPS. o Storage Device—Select Storage Device when attaching a shared hard disk storage device to a UPS load segment. Storage devices have the longest runtime so servers accessing this device can save data before shutting down.
NOTE: The management module shuts down the operating system gracefully. Use the SDScript file for other tasks, such as backing up files to tape or shutting down a database. c. Enter the estimated time required to complete the procedure in the Execute Command field. 7. Select the Run Event Procedure checkbox to execute the event handling script on the server on which the agent is installed and running. While the SDScript executes during a shutdown event, the EVScript executes during a UPS event.
minutes after power fails that the management module should wait before starting to shut down the load segment. Enter a shorter delay for load segments that power less critical equipment to preserve UPS battery power for other load segments. The total time needed to gracefully shut down the load segment is equal to the shutdown delay plus the number of minutes required to shut down the operating system.
Shutdown Settings Conserve Battery Power Shutdown Settings Maximize Runtime Shutdown Settings Do Not Shutdown Low Battery—Selected Low Battery—Deselected The management module initiates system shutdowns after the specified delay when the UPS begins to operate on battery power, unless the UPS issues a low battery alarm before the shutdowns are initiated.
1. Select Shutdown? for the event you want to configure. 2. Enter the number of minutes to wait between the time the event occurs and the time the device shuts down in the Delay (Minutes) field. 3. Do one of the following: o Click Save Settings to save the information. o Click Undo Changes to undo the changes. o Click Help to view online help. NOTE: Depending on the specific UPS model, this screen will vary.
Add/Edit Scheduled Shutdowns screen 1. In the Frequency field, select one of the following: o One Time—Schedules a single shutdown and restart o Daily—Schedules a daily shutdown and restart o Weekly—Schedules a weekly shutdown and restart 2. Enter the shutdown date (if applicable) and time in the Shutdown field. 3. Enter the restart date and time in the Restart field. 4. Click Save Settings to save the information.
• About menu (on page 76) • Contents menu (on page 77) • Info & Updates menu (on page 77) About menu Click About in the left navigation frame to display the About screen. This screen displays the hardware version, the firmware version, and the MAC address for the management module, as well as a link to the HP website.
Contents menu Click Contents in the left navigation frame to display the Contents screen. This screen provides a list of the links to help topics. Info & Updates menu Click Info & Updates in the left navigation frame to open the HP website.
HP UPS Management Module Service Menu HP UPS Management Module Service Menu overview The HP UPS Management Module Service Menu provides an alternative, limited interface to the management module when the web interface is disabled or not preferred. The menu structure textually displays various measurements and warning and alarm messages from the management module. Also, system values and power fail settings can be configured through the Service Menu and sent to the management module.
Terminal emulation session Use a terminal emulation program to access the HP UPS Management Module Service Menu: 1. Be sure that you have connected the configuration cable ("Connecting the configuration cable" on page 21) to the management module and the host computer. 2. Launch a terminal emulation program, such as HyperTerminal ("Launching a terminal emulation program" on page 21). 3. On the session screen, the POST executes, and then a prompt appears.
• Press the Enter key to refresh the screen. • The management module resets automatically to allow configuration changes to take effect. Service Menu This menu only appears when accessing the management module using a terminal emulation program.
Battery submenu Option number Submenu Description 1 Battery Installed Date Enables you to enter the date the UPS battery was installed 2 Run Battery Test Runs a UPS battery test 0 Previous Menu Returns to the previous menu Option number Submenu Description 1 Power Overview Displays general power status 2 Shutdown Settings (for Protected Devices) Enables you to configure the shutdown settings 3 Shutdown Events Settings Enables you to configure events for which the UPS should shut down
Network Settings submenu Option number Submenu Description 1 Static IP Address Enables you to set the management module IP address 2 Static Subnet Mask Enables you to set the management module subnet mask 3 Static Default Gateway Enables you to set the management module default gateway 4 Toggle Boot Mode Enables you to toggle the boot mode between BootP and Static IP 5 Ping Utility Pings the management module 0 Previous Menu Returns to the previous menu Option number Submenu Descripti
Option number Submenu Description 2 Read Community String Enables you to enter or change the Read community string of the SNMP manager 3 Write Community String Enables you to enter or change the Write community string of the SNMP manager 4 Access Privileges Enables you to enter or change access privileges of the SNMP manager 5 Enable/Disable SNMP Manager Enables you to enable or disable the SNMP manager 0 Previous Menu Returns to the previous menu Option number Submenu Description 1 Tr
Email Recipient submenu Option number Submenu Description 1 Receiver Email Enables you to enter or change an email address that should receive email alert notifications 2 Enable/Disable Email Generation Enables or disables the receiver of email alert notifications 0 Previous Menu Returns to the previous menu Option number Submenu Description 1 Session Inactivity Timeout Enables you to enter the number of minutes the management module should wait before terminating an inactive session 2 Lo
Network Time Protocol submenu Option number Submenu Description 1 Primary NTP Server Enables you to enter or change the IP address of the primary NTP server 2 Secondary NTP Server Enables you to enter or change the IP address of the secondary NTP server 3 GMT Offset (time zone) Enables you to select the time zone from the table provided 4 Update Frequency (1–8760 hours) Enables you to enter the number of hours that should pass between each date and time update 5 NTP Client Enables you to en
Option number Submenu Description 3 Administrator Privilege Enables you to designate a user as an administrator 0 Previous Menu Returns to the previous menu HP UPS Management Module Service Menu 86
Troubleshooting ASCII character sequence Esc+Shift+9 directs all serial communication to the iLO port for the HP ProLiant DL380 G4 Action: Disable iLO. Agent does not install on RH Itanium Action: 1. Install the ia32* file for your operating system from the supplementary disc. 2. Install the appropriate library files for your operating system from the compact layer in the following order: a. Install the glibc* library file. b. Install the zlib* library file.
Battery Test did not run Possible Cause: The UPS is On Battery. Action: The UPS must be in a certain state before the battery test runs. For more information, refer to the section, "Parameters menu option ("Parameters menu" on page 51)." Browser does not display the web interface for an installed management module Action: 1. Be sure that the IP address and port number are correct. The default port number for non-secure browser connection is port 80.
Certificate error Possible Cause: Internet Explorer 7 does not recognize the SSL certificate. Action: • Install an SSL certificate that Internet Explorer recognizes. -or- • Click Continue to this website (not recommended) to ignore the security warning. Email notifications are not received from an HP-UX server Action: Add the IP address of the email server to the host file of the computer running the UPS Power Protection Agent.
Test LED flash error code Description 1 Permanently on DRAM failure 2 2 flashes DMA Mem to Mem error 3 3 flashes IRQ error 4 4 flashes Ethernet error 5 5 flashes Serial loop back error 6 6 flashes RTC error Event notification messages do not appear on console screen Action: If you are using SLES 9, upgrade the KDE or use a different desktop, such as GNOME.
HPFlash does not install image.bin on a Pentium III Symptom: The image.bin file is not installed on a Pentium III during a serial upgrade. Possible Cause: The minimum hardware requirement for HPFlash is Pentium 4. Action: Be sure that the hardware meets the minimum HPFlash requirements. Initiate Battery Test Command Has Been Sent message not displayed Action: View the results of the battery test on the Application Log screen ("Application Log menu" on page 56).
Invalid IP address Action: Verify that the IP address entered is valid. Links in traps and emails do not work correctly for Linux Action: Update the /etc/hosts file with the correct IP address. Linux agent does not execute on Red Hat 5 Symptom: The following error appears when attempting to execute the ./SetupRA agent: bash: ./SetupRA: /bin/sh: bad interpreter: Permission denied Action: Enter SH in front of the command. For example: SH ./SetupRA.
4. Verify that the network settings are correct. No power Action: Verify that the UPS is connected to a working outlet and that the UPS is powered up. Non-admin users cannot log in through telnet Possible Cause: A user account was added, but the password was not set. Action: An administrator must edit the user account to set a password.
Receiving a security error Symptom: Security error: Domain Name mismatch message when trying to browse with SSL. Possible Cause: The IP address or server name has changed. Action: Stop the service, delete the certificate file, and restart the service. Redundant status error displays on the Attached Devices screen for a nonredundant configuration Possible Cause: The HP UPS Power Protection Agent was incorrectly configured. Action: Reconfigure the agent. 1.
Events Agent status Management Server 1 status Management Server 2 status - - - Two UPSs are on battery power and redundant power is lost Two UPSs have shut down - - Both UPSs have lost communication SLES 10 agent does not autostart after power fail or reboot Action: Follow the instructions for installing the agent on SLES 10 (on page 35).
• Verify the command line parameters are correct. • Verify the configuration .ini file is valid. • Verify the Setup.iss destination path is correct. • Refer to the InstallShield Knowledge Base article 101901 for the setup.log result code. Task Bar menu does not clear Symptom: The task bar menu does not clear when clicking off the menu onto the Windows® desktop. Possible Cause: This is a known Windows® behavior. Action: Start another application or open a new window, and the issue disappears.
• For Linux, the file can be found at /usr/local/DevMan. • For HP-UX, the file can be found at /opt/DevMan. Unable to obtain a valid network address error message displays Possible Cause: • The management module is unable to connect to the BOOTP server. • The MAC address for the management module is not in the BOOTP server. • A duplicate IP address on the network is detected. Action: 1. Be sure that a BOOTP server is on the network. 2.
Unexpected problems occur with the web interface and Service menu Possible Cause: The management module was removed from one UPS and then installed in a different UPS. Action: Reconfigure the management module for the current UPS. Utility alarm Possible Cause: The utility input voltage is repeatedly outside the UPS operating range. Action: 1. Check the management module log files to obtain specific error information. 2. Check the input voltage and reconfigure the UPS.
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • In the United States, see
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Japanese notice BSMI notice Regulatory compliance notices 103
Alert messages UPS alarms This management module enables you to send an email notification or SNMP trap to specified recipients if a certain alert situation prevails. The following table lists all message texts and a description of each alarm. Alarm text Description Battery Discharged • The battery is not fully charged. • The battery has been discharged to its maximum discharged state. • The UPS was on battery for long enough to exhaust the battery capacity and has shut down.
Alarm text Description Input Out of Range • Input (Utility) fault: Measured input voltage has exceeded the upper voltage limit specification for normal operation. • Input (Utility) fault: Measured input voltage is less than the lower voltage limit specification for normal operation. • Input (Utility) fault: Measured input frequency is outside the upper or lower frequency limit specification for normal operation.
Alarm text Description Manual Load Dumped The load power is off. This alarm is used to record the date and time of an EPO event. On Battery The UPS is using the battery to power the load. On Boost The UPS detected a low input condition and is increasing input voltage to a nominal level. On Buck The UPS detected a high input condition and is reducing input voltage to a nominal level.
Systems Insight Manager integration Systems Insight Manager overview Use HP Systems Insight Manager to: • Discover management modules. As part of the discovery process, HP SIM can detect an installed management module. The web interface for the discovered module can be launched from the HP SIM All Systems page. • Receive SNMP traps from the management module. The module can send event-based traps to HP SIM that include a URL in the trap.
Discovering the management module HP SIM automatically detects management modules as part of the device discovery process. If detected, a hyperlink is included on the HP SIM All Systems page for the UPS on which the management module is installed. The management module should be installed and running before attempting discovery through HP SIM. If the defaults are not used, a new entry can be made to the additionalwsdisc.
To register the MIB: 1. Copy the MIB to the HP\Systems Insight Manager\mibs folder. 2. From the HP\Systems Insight Manager\mibs folder, run mcompile cpqpower.mib from the command line to compile the new MIB. A new file named cpqpower.cfg is created. 3. Register the new MIB by entering mxmib -a cpqpower.cfg from the HP\Systems Insight Manager\mibs command line. 4. Enter HP\Systems Insight Manager\mibs>mxmib at the command line and verify that the new MIB is listed.
Security considerations Security considerations overview The management module implements strict security for two important reasons: • The module manages devices that have the potential to perform operations that are sensitive and destructive. • The management module has browser accessibility.
Optional power monitoring using SNMP SNMP monitoring Battery status, power status, events, and traps can be monitored using third-party SNMP managers. SNMP monitoring supports the RFC-1628 MIB and the HP Power MIB (CPQPOWER.MIB). Using the SNMP submenu (on page 82): 1. Configure the third-party SNMP manager to monitor the HP UPS Management Module. 2. In the third-party SNMP manager, configure the HP UPS Management Module information to be monitor by the SNMP manager. The HP Power MIB (CPQPOWER.
Updating the firmware Updating the firmware overview To update the management module firmware from an application, download the HP UPS Management Upgrade Utility on the HP website (http://www.hp.com/go/rackandpower), and follow the attached instructions. If the firmware is corrupted and updates using the HP UPS Management Upgrade Utility are prevented, you can update the firmware using the bootloader. This process is only available when the application is damaged.
Redundant configuration Configuring the software for redundancy 1. Install the UPS Power Protection Agent on a machine that is power protected by two UPSs. Each UPS must have a management module installed. 2. Configure the redundant management server information on the agent. a. Open the agent configuration program for your operating system.
g. Click Save Changes to return to the Attached Devices screen. h. Repeat steps e through g to configure the agent information on the second management server. 4. Verify that the agent is communicating with both UPSs on the Attached Devices screen ("Attached Devices menu" on page 67).
Mass configuration Using the HP UPS Management Upgrade Utility Use the HP UPS Management Upgrade Utility to configure multiple management modules to have identical settings using an uploadable configuration file. Configure a management module with the desired settings and download the file necessary for mass configuration using the Network screen ("Network menu" on page 59). Download the HP UPS Management Upgrade Utility on the HP website (http://www.hp.
Acronyms and abbreviations ASCII American Standard Code for Information Interchange DMA direct memory access DRAM dynamic random access memory EEPROM electrical erasable programmable read only memory EPO emergency power off FTP file transfer protocol HTTP hypertext transfer protocol HTTPS hypertext transfer protocol secure sockets I/O input/output iLO Integrated Lights-Out IP Internet Protocol IRQ interrupt request Acronyms and abbreviations 116
MII media independent interface NTP network time protocol POST Power-On Self Test RAM random access memory SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol SSL Secure Sockets Layer TCP Transmission Control Protocol TFTP Trivial File Transfer Protocol UPS uninterruptible power system Acronyms and abbreviations 117
Index A About menu 76 accessing software, browser 41 accessing software, system tray icon 42 adding an attached device 69 adding new users 58 adding scheduled shutdowns 75 advanced power fail settings 72 agent installation 26 agent, installation overview 26 agent, overview 8 alarm conditions 104 Alarms menu 48 alerts, event notification 64 alerts, viewing 48 Application Log menu 56 Attached Devices menu 67 B batteries, testing 53 Battery submenu 81 baud rate 21 browser requirements 15 browser security aler
firmware, updating 112 firmware, version 49, 76 front panel components 17 G GUI installation, agent 27 H hardware installation 18 hardware supported 9 hardware version 49, 76 help contents 77 Help tab 75 Home tab 46 HP Systems Insight Manager, overview 107 HP-UX, installing the agent 36 HP-UX, reconfiguring components 39 HP-UX, uninstalling components 39 I Identification menu 49 Info & Updates menu 77 installation overview 26 installation script, HP-UX agent 37 installation script, Linux agent 33 install
redundant configuration 12, 13, 14, 15, 94, 113 regulatory compliance identification numbers 100 regulatory compliance notices 100, 102 remote access 22 Remote Access tab 63 Remote Console submenu 82 required tools 18 requirements, agent 8 requirements, browser 15 requirements, system 8 Reset button, location 17 S SAM installation, HP-UX agent 37 Scheduled Shutdowns menu 74 screen resolution 15 secure sessions, Firefox 45 secure sessions, Internet Explorer 44 secure sessions, Mozilla 44 secure sessions, Se
