HP ProBook 4340s Notebook PC HP ProBook 4341s Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 6 Display .................................................................................................................................................. 6 Top ....................
Packaging and transporting guidelines ............................................. 28 Workstation guidelines ..................................................................... 28 Equipment guidelines ....................................................................... 29 Component replacement procedures ................................................................................................. 30 Service tag .......................................................................................
Security menu ................................................................................................... 84 Diagnostics menu .............................................................................................. 84 Using Advanced System Diagnostics ................................................................................................. 84 6 Specifications ................................................................................................................................
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1 Product description Category Description Product Name HP ProBook 4340s Notebook PC HP ProBook 4341s Notebook PC Processors Intel® Core™ i7 processor, Quad Core (6-GB L3 cache) 3612QM, 2.10-GHz processor Intel Core i5 processors, Dual Core (3-MB L3 cache) 3360M, 2.80-GHz processor 3320M, 2.60-GHz processor Intel Core i3 processors (3-MB L3 cache) 3110M, 2.40-GHz processor 2450M, 2.50-GHz processor 2370M, 2.40-GHz processor 2350M, 2.
Category Description Supports the following configurations: Hard drives ● 8192 (4096 × 2; dual channel) ● 6144 (4096 + 2048; dual channel) ● 4096 (2048 × 2; dual channel) ● 4096 (4096 × 1) ● 2048 (2048 × 1) Supports 7-mm, 6.35-cm (2.50-in) SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following drives: Fixed optical drives ● 500-GB, 5400-rpm ● 320-GB, 7200-rpm ● 320-GB, 5400-rpm Supports the following 12.
Category Description Integrated WWAN options by way of wireless module: Two WWAN antennas built into display assembly (world-wide 5 band, configured with panels) Subscriber identity module (SIM) security Supports “no WWAN” option Supports the following WWAN modules: ● Sierra MC8355 (Gobi 3000) HSPA/CDMA with GPS ● Ericsson 5321 HSPA+ with GPS Integrated personal area network (PAN) options by way of WLAN/Bluetooth® combo card: Bluetooth 4.
Category Description Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available with WWAN) FreeDOS Preinstalled with Microsoft Office: Windows 7 Professional 64 with Microsoft Office 2010 Starter (not for Japan) Windows 7 Professional 64 with Microsoft Office 2010 Starter - PPP (EDGI) Windows 7 Professional 64 with Microsoft Office 2010 Starter - MSNA (not for Japan) Windows 7 Professional 64 with Microsoft Office 2010 Personal (Japan only) Windows 7 Professional 64 with Microsoft Office 2010 Home & Busine
Category Description Microsoft WHQL Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive WLAN module WWAN module, SIM Keyboard 5
2 External component identification Display Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) Internal microphone(s) (1 or 2 depending on model) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description (6) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Caps lock light On: Caps lock is on. (3) Web browser light ● On: The computer is on. ● Off: The computer is off, in Suspend mode, or in Hibernation. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off.
Buttons, speakers, and fingerprint reader (select models only) NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (3) Web browser button Opens the default Web browser. (4) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key.
Component Description (6) Windows applications key Displays a shortcut menu for items beneath the cursor. (7) num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Front Component (1) Description Drive light ● White: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right Component Description (1) USB 3.0 port Connects an optional USB device. For more information about USB devices, see the HP Notebook Reference Guide. (2) USB 2.0 port Connects an optional USB device. For more information about USB devices, see the HP Notebook Reference Guide. (3) Optical drive (select models only) Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 14 ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components.
Computer major components Computer major components 15
Item Description Spare part number (1) Display panel, 33.8-cm (13.3-inch) HD, anti-glare 684251-001 (2) Keyboard (includes cable) 684252-xxx NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 21.
Item (17) Description Spare part number Intel Centrino Advanced-N 6235 670292-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9485 802.
Display components Item Description Spare part number (1) Display bezel (includes screw covers) 683858-001 (2) Webcam module 683508-001 Display Hinge Kit 684239-001 (3) Display hinge covers (left and right) (4) Display hinges (left and right) Screw covers (not illustrated) Plastics Kit Item 18 Description Spare part number Plastics Kit 684241-001 (1) Optical drive protective insert (2) Secure Digital card protective insert Chapter 3 Illustrated parts catalog
Mass storage devices Description (1) (2) Spare part number Hard drives 500-GB, 5400-rpm 683802-001 320-GB, 7200-rpm 634862-001 320-GB, 5400-rpm 645193-001 128-GB solid-state drive 684253-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 684238-001 Optical drives (include bezel, bracket, and screws) DVD±RW Double-Layer Drive 684249-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 684250-001 Mass storage devices 19
Miscellaneous parts Description Spare part number Notebook combination lock 591699-001 Cases Basic carrying case 455084-001 Professional slim, top load case 592923-001 Nylon case 612757-001 Mice Mouse, optical 390632-001 Mouse, optical, travel 434594-001 AC adapters 65-W AC adapter 693711-001 65-W AC adapter for use in India and the People's Republic of China 693710-001 90-W AC adapter 693712-001 90-W AC adapter for use in India and the People's Republic of China 693713-001 Power cords
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 390632-001 A Mouse, optical 434594-001 A Mouse, optical, travel 455084-001 A Basic carrying case 490371-001 A Power cord for use in North America 490371-011 A Power for cord use in Australia 490371-021 A Power for cord use in Europe, the Middle East, and Africa 490371-031 A Power cord for use in the United K
22 Spare part number CSR flag Description 657325-001 A Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 664663-001 N Intel Celeron B840 processor, 1.9-GHz processor, 3-MB L3 cache (includes thermal material) 668969-001 A Ericsson F5321 HSPA+ with GPS 669831-001 A 6-cell, 51 WHr, 2.
Spare part number CSR flag Description 684246-001 N Rubber Kit (includes bezel screw covers and base enclosure screw plugs) 684247-001 N Screw Kit 684248-001 N RTC battery 684249-001 A DVD±RW Double-Layer Drive (includes bezel, bracket, and screws) 684250-001 A Blu-ray ROM DVD±RW SuperMulti DL Drive (includes bezel, bracket, and screws) 684251-001 N Display panel, 33.8-cm (13.
24 Spare part number CSR flag Description 684253-001 A 128-GB solid-state drive 686319-001 N Latch Kit (includes knob, spring, and left and right latches) 691116-001 A Bottom door 692428-001 N Intel Pentium processor, B980, 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 30 ● Product name (1).
Battery Description Spare part number 6-cell, 51 WHr, 2.55 Ah Li-ion battery 669831-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer. When not in use the security screw can be stored inside the battery bay. Remove the battery: To use the security screw: 32 1. Remove the battery. 2. Remove the security screw from inside the battery bay (1) and insert it (2) to lock the service door in place.
Bottom door Description Spare part number Bottom door 691116-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number DVD±RW Double-Layer Drive 684249-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 684250-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the optical drive (3) from the computer. Reverse this procedure to install an optical drive.
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 500-GB, 5400-rpm hard drive, 7 mm 683802-001 320-GB, 7200-rpm hard drive, 7 mm 634862-001 320-GB, 5400-rpm hard drive, 7 mm 645193-001 128-GB solid-state drive 684253-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 684238-001 Before disassembling the computer, follow these steps: 1. Shut down the computer.
38 3. Pull the Mylar tab on the hard drive (2) toward the side of the computer to disengage the hard drive from the connector, and then lift the hard drive out of the hard drive bay. 4. If it is necessary to replace the hard drive cover, lift the Mylar tab to unlock it. 5. Remove the four Phillips PM3.0×3.0 hard drive cover screws (1) that secure the cover to the hard drive.
6. Lift the top of the Mylar cover (2) from the drive, and then remove the cover from the hard drive (3). Reverse this procedure to reassemble and install the hard drive. Memory modules NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 2-GB (PC3-12800, 1600-MHz, DDR3) 652972-001 4-GB (PC3-12800, 1600-MHz, DDR3) 641369-001 Before removing the memory module, follow these steps: 1. Shut down the computer.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number Ericsson F5321 HSPA+ with GPS 668969-001 Sierra MC8355 (Gobi3000) HSPA/CDMA 634400-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Figure 4-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Wireless-N 2230 670290-001 Intel Centrino Advanced-N 6235 670292-001 Ralink WLAN Ralink Ripple3 RT5390F_802.
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 21. Description Spare part number Keyboard 684252-xx1 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Lift the top of the keyboard at an angle (2), and then pull the keyboard up to remove it from the palm rest (3). NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest. Under the keyboard, the cable is connected to the system board. 7. Rotate the keyboard until it rests on the palm rest (1), and then disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnecting the keyboard cable from the system board (3). 8.
Top cover NOTE: All top cover spare part kits include a touchpad. Description Spare part number Top cover for use in models with a fingerprint reader (includes touchpad) 684243-001 Top cover for use in models without a fingerprint reader (includes touchpad) 684244-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the following covers and screws that secure the top cover to the computer: (1) 4 rubber screw covers (2) 11 Torx T8M2.5×6.
3. Remove the following screws that secure the top cover to the computer: (1) 3 Phillips PM2.0×2.0 screws from the battery bay (2) 3 Phillips PM2.0×2.0 screws from the optical drive bay 4. Position the computer upright with the front toward you.
5. Disconnect the following cables from the system board: (1) Power button/function board cable (2) Audio board cable (3) Fingerprint reader board cable 6. 50 Remove the Torx T8M2.5×6.0 screw that secures the top cover to the computer.
7. Pry up on the top of the top cover (1) to disengage it from the computer, and then remove the top cover from the computer (2). Reverse this procedure to install the top cover.
Fingerprint reader board NOTE: All fingerprint reader assembly spare part kits include cable, bracket, and screws) Description Spare part number Fingerprint reader board (includes cable, bracket, and screws)) 683862-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the reader board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader board.
Audio board Description Spare part number Audio board (includes cable) 684245-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Rotate the audio board upward (3) and then remove it from the top cover. Reverse this procedure to install the audio board.
Function board/Power button board Description Spare part number Function board/Power button board (includes cable) 684240-001 Before removing the function board and power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power button board from the top cover (3). Reverse this procedure to install the function board/power button board.
RTC battery Description Spare part number RTC battery 684248-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Speaker assembly Description Spare part number Speaker assembly 684242-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift the speakers from the computer (4). Reverse this procedure to install the speaker assembly. Latch assembly NOTE: The Latch Kit includes the latch, knob, and spring. Description Spare part number Latch Kit 686319-001 Before removing the latch assembly, follow these steps: 60 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
NOTE: The latch assembly includes a small spring. Note the location of the spring. Remove the latch assembly: 1. Position the computer right-side up, with the front toward you. 2. Detach the spring hook (1) from the tab on the base enclosure (2). 3. Rotate the latch (3) and lift it from the computer. Reverse this procedure to install the latch assembly. System board NOTE: All system board spare part kits include replacement thermal material.
4. Remove the battery (see Battery on page 31). 5. Remove the following components: a. Bottom door (see Bottom door on page 33). b. Hard drive (see Hard drive on page 37) c. Optical drive (see Optical drive on page 35) d. Keyboard (see Keyboard on page 45) e.
4. Lift the right side of the system board up at an angle (2), and then lift the system board up and to the right to remove it (3). Reverse this procedure to install the system board. Heat sink NOTE: The fan and heat sink are combined into one assembly. All fan/heat sink spare part kits contain replacement thermal material.
e. WWAN module (see WWAN module on page 41) f. Keyboard (see Keyboard on page 45) g. Top cover (see Top cover on page 47) h. System board (see System board on page 61) Remove the heat sink: 64 1. Position the system board upside-down with the front toward you. 2. To remove the UMA heat sink, skip to step 6. 3. To remove the discrete heat sink, disconnect the fan cable (1) from the system board. 4. Loosen the six captive Phillips screws (2) that secure the heat sink to the system board. 5.
8. Lift the heat sink off the system board (3). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. NOTE: For UMA models, thoroughly clean thermal material from the surface of the system board (1) and heat sink (2) each time you remove the heat sink.
Reverse this procedure to install the heat sink. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
Description Spare part number B970, 2.3-GHz, with 2-MB L3 cache 676785-001 Intel Celeron processor B840, 1.9-GHz, with 2-MB L3 cache 664663-001 Before removing the processor, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot when you install the processor. Reverse this procedure to install the processor.
Display assembly All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2 WWAN antenna transceivers and cables. Description Spare part number Display assembly, 33.8-cm (13.3-inch) HD, anti-glare 684251-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
70 3. Pull the antennas through the hole that leads to the top of the computer (2). 4. Open the computer as far as possible. 5. Disconnect the display cable (1) from the system board and make sure the antenna cables are all pulled through the hole (2) that routes to the bottom of the computer. 6. Remove the three Torx T8M2.5×6.0 screws (1) that secure the display to the computer.
7. Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN and WWAN performance.
8. If you need to remove the hinge covers from the display hinges, pull the hinges straight up and off the display to remove them. Display hinge covers are available in the Display Hinge Kit using spare part number 684239-001. 9. 72 To replace the display bezel, remove the two screw covers (1) and the two Phillips PM2.5×4.0 screws (2) from the bottom corners of the display bezel.
10. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. 11. Remove the display bezel (4). The bezel is available using spare part number 683858-001.
12. If it is necessary to replace the webcam module from the display enclosure, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2). The webcam module is available using spare part number 683508-001. 13. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×3.0 screws that secure the display hinges and panel to the display enclosure. 14.
15. Disconnect the display panel cable by rotating the display enclosure (1), lifting the tape (2) that covers the connector, and disconnecting the cable from the panel (3). 16. Remove the two Phillips PM1.6×1.5 screws (1) that secure each display hinge to the display panel.
17. Remove the display hinges (2). Display hinges are available in the Display Hinge Kit using spare part number 684239-001. Reverse this procedure to reassemble and install the display assembly.
Power connector Description Spare part number Power connector cable (includes bracket and screws) 683859-001 Before removing the power cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power cable assembly from the computer (3). NOTE: Note the location of the cable routing channel for reassembly. Reverse this procedure to install the power connector cable.
5 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS The next sections describe different ways of updating the BIOS. Downloading SoftPaqs to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. To install BIOS updates from the HP website, follow the steps below: 1. Download the SoftPaq from the HP website. 2. Click Run, and then follow the on-screen instructions to update the BIOS. NOTE: Some download packages contain a file named Readme.
5. Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB flash drive. 6. Restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 7. Press f10 to enter Computer Setup. 8.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Main menu Select To do this System information ● View and change the system time and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Security menu Select To do this Administrator password Control access to Setup Utility. Power-on password Control access to your computer. Diagnostics menu Select To do this Primary Hard Disk Self Test Run a quick or comprehensive self-test on the hard drive.
You can view system information and error logs in the Advanced System Diagnostics window. To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Length 22.9 cm 9.0 in Width 32.6 cm 12.8 in Height (front to rear) 2.5 to 3.3 cm 1.0 to 1.3 in Weight (equipped with optical drive, 1 SODIMM, hard drive, WLAN module, 6 cell battery) 2.0 kg 4.5 lbs Dimensions Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W Operating current 4.74 A or 3.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 33.8-cm (13.3-in), HD display specifications Metric U.S. Active diagonal size 33.8-cm 13.3-in Resolution 1366x768 (HD) Active area 293.38x165.
Hard drive specifications 320-GB* Dimensions Height 9.5 mm Width 70 mm Weight 92 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms Average 13 ms Maximum 27 ms Logical blocks 625,142,448 Disc rotational speed 5400 rpm or 7200 rpm Operating temperature 5°C to 55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVDRW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, HDROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVD-R for Dual Layer, HD DVD-RW CD-R and CD-RW DVD+R, DVD+R(9), DVD+RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access time CD DV
Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.
7 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted. A system recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.
Backing up your information Recovery after a system failure is as good as your most recent backup. Immediately after software setup, you should create system repair discs (select models only) using HP Recovery Disc Creator and the installed optical drive (select models only) or an optional external optical drive to back up your system. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
After the repair is completed: 1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel.
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter light 13 AC adapter, spare part numbers 20, 24 advanced system diagnostics 84 antennas disconnecting 41, 43 audio board removal 54 spare part number 16, 22, 54 audio, product description 2 audio-in (microphone) jack 11 audio-out (headphone) jack 11 B Backup and Restore 94 base enclosure, spare part number 16, 22 battery removal 31 spare part number 16, 22, 31 BIOS determining version 82 downloading an update 83 updating 81 Blu-ray ROM DVD±RW SuperMulti DL Drive specifications 90 Blu-ray
function keys identifying 10 G graphics, product description grounding equipment and methods 29 num lk 11 Windows applications 11 Windows logo 10 1 H hard drive precautions 26 product description 2 removal 37 spare part numbers 16, 19, 37 specifications 88 hard drive cover, removal 38 Hard Drive Hardware Kit, spare part number 19, 22, 37 hard drive recovery 96 HDMI port, identifying 12 heat sink removal 63 spare part number 17 hinge removal 75 spare part number 22 I integrated webcam light, identifying 6
webcam 2 wireless 2 product name 1 R recovery partition 96 removal/replacement preliminaries 25 procedures 30 restoring the hard drive 96 RJ-45 (network) jack, identifying 12 RTC battery removal 58 spare part number 16, 23, 58 Rubber Kit, spare part number 23 S Screw Kit, spare part number 20, 23 Secure Digital card insert, illustrated 18 security cable slot 12 security screw removal 32 security, product description 3 service considerations 25 serviceability, product description 5 setup utility navigating a
