IT case study

Case study | HP
Challenge
An opportunity to relaunch and rethink
The Daily Inc. is the new portal for HP
employees. Launched in November 2015 to
coincide with the separation from Hewlett
Packard Enterprise, The Daily Inc. provides a
gateway to a host of employee services, from IT
requests to travel booking, payroll
to procurement.
“The split gave us an opportunity to rethink
our employee portal - what we did, and how
we delivered content,” says Adam Clark, global
head of HR Systems, HP. “The previous site was
not ideal. It was cluttered, dicult to navigate
and not easy to load new content. There was a
degree of inconsistency across the site and a
real lack of personalization. There were broken
links and visitors being sent to the wrong
content. It wasn’t delivering an ideal
user experience.”
The Daily Inc. needed to be the polar opposite.
Clean, consistent and personalized, with the
most relevant content automatically presented
to visitors. It also needed to be redesigned,
remapped and restocked with new content
within four months. The relaunch would take
a phased approach: an improved news portal
in phase one, before adding country-specic
content and additional functionality down the
line. And, with resources being channelled
into the split, it needed to make best use of
in-house sta.
“This wasn’t a rushed job – our priority was to
create a great experience for employees,” says
Clark, “but it was a deadline we couldn’t miss.
We worked with focus groups to determine
exactly what users wanted. Four months
was enough, but we had to be smart about
what we wanted to achieve and what resources
we had available.”
Solution
Consistency, personalization
and ease of use
The previous, pre-separation employee
portal was cobbled together with multiple
technologies, including Microsoft® search,
custom-built HTML and Vignette content
management. “A mish-mash,” according to
Clark. “We saw the relaunch as an opportunity
to use our own products.”
HP HR already used HP TeamSite and HP
LiveSite for web content management and
personalization. “It wasn’t a slam dunk that
we’d use TeamSite. We had to make the case
to the employee communication team, and we
looked seriously at external options. But the
advantages of TeamSite were clear,” says Clark.
“Consistency, personalization, and ease of use
were big factors.”
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