Troubleshooting Guide

16
1-YEAR LIMITED WARRANTY
TROUBLESHOOTING
If within one year from the date of original purchase, this item fails due to a defect in material or workmanship, we
will replace or repair at our option, free of charge.
To order parts or to obtain warranty service, call 1-877-447-4768, 8:00 a.m. - 4:30 p.m., CST, Monday - Friday. Or
contact [e-mail].
This warranty does not cover defects resulting from improper or abnormal use, misuse, accident, or alteration.
Failure to follow all instructions in the owner’s manual will also void this warranty. The manufacturer will not be
liable for incidental or consequential damages, or common erosion of outdoor products. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
GHP Group Inc.
6440 W. Howard St.
Niles, IL 60714-3302
877-447-4768
Problem Possible Cause Solution
Pilto won't Light
Gas valve may be off Turn the gas valve on
Gas tank may be empty Refill the gas tank
Orifice may be blocked Clean out the orifice
Air is within supply system Pump out air from all lines
Pilot won't stay on
Loose connection Check all fittings and tighten connections as
necessary
Loose connection Check all fittings and tighten connections as
necessary
Thermocouple is bad Call for a replacement part and replace the
thermocouple
Gas leak within the line Check all connections; call for a replacement part
if anything is damaged
Burner won't light
Lack of gas pressure Gas tank is almost empty
Orifice may be blocked Clean out the orifice
Control knob isn’t on Turn the control knob on
Thermocouple is bad Call for a replacement part and replace the
thermocouple
Pilot light assembly is bent or not in
the correct location
Place pilot light in the correct location and retry
lighting procedure