User Manual

Troubleshooting...
The machine makes a noise or vibrates
during a spin programme...
If the noise is very loud you should
check whether:
i) You have removed the transit bolts.
ii) You have removed the polystyrene
block.
iii)You have correctly adjusted the feet
to stabilize the machine.
iv)You have removed loose items such as
coins from pockets, as these can rattle
about inside the machine drum and
cause damage.
The laundry has not spun dry...
● Is the spin progress indicator flashing?
If so, this means that the machine did
not spin due to the load being
unbalanced during the spin.
Open the door, re-distribute the
clothes,close the door and choose a
spin only programme to try again.
● Did you use a short spin programme
on a non-synthetic load? If so, try
again using a faster spin programme.
● (Models WMA37 and WMA36 only):
Did you adjust the variable spin dial
reducing the spin speed of the
selected programme? Select a faster
spin programme.
The dispenser drawer will not close
properly...
● Please check that the drawer is
properly aligned.
● Is the drawer clogged with detergent?
(see section: CLEANING &
MAINTENANCE).
Steam is coming from the dispenser
drawer...
● We have designed the machine to
release steam from the dispenser
drawer during hot washes, so don’t
worry.
Suds are coming from the dispenser
drawer...
● Have you used the correct low suds
automatic detergent? See ‘The
Dispenser’ - Choose a suitable
detergent.
● If you have used the wrong type of
detergent, flush out your machine by
choosing a rinse programme.
Not all of the detergent has been
flushed away...
● Check that your water supply taps are
turned on fully.
● Check the inlet hoses are not kinked.
● Is your hot water pressure low? If so
you may need a cold fill adaptor to
run your machine as cold fill only.
● Ensure the detergent flap is in its ‘up’
position when dispensing powder and
‘down’ for dispensing liquid.
Water collects in the detergent
dispenser compartment...
● Is the retaining flap in the down
position. Lift to allow the water to
drain away.
The flap keeps falling down...
● As you push the flap to the up
position you will feel some resistance,
increase the pressure and the flap will
move to its home position.
The clothes are hot at the end of the
programme...
● Check that the hoses are fitted
correctly: GREY to HOT
BLUE to COLD.
If the machine is still not working
contact Hotpoint Service, see the back
page.
Remember, you may be charged for a
service call if a problem with your
machine is caused by incorrect
installation or misuse.
21
TROUBLE
SHOOTING