Service Manual

MODwater FAQ 2 Rev. 3/2020
INSTALLATION & MAINTENANCE
Q: What is required for installation and do I need a professional plumber?
A: The unit comes standard with an installation kit that includes everything needed for installation except a
CO
2
tank. Information about the installation is available in the MODwater manual and instructional video.
Our warranty requires the use of a professional technician/service company for the installation. Contact the
following trained companies:
Tech 24 888-774-4950 Barranco Beverage 800-976-4003
Or go to http://www.hoshizakiamerica.com/modwater/ for service locator information.
Q: Is preventive maintenance required?
A: The MODwater manual outlines the maintenance program. We recommend daily cleaning of the exterior
and drain pan. The water filters, alkaline cartridge, nozzle, and air filter need to be replaced every 6 months,
and there is some additional annual maintenance required. It has a 3-year warranty and parts are available
through your local service support. Please register the warranty online.
Q: Where can I find warranty and parts information?
A: MODwater has a three (3) year parts and labor warranty, found in the Instruction Manual. A complete list
of parts information can be found in the Parts Manual.
Q: How long does a CO
2
tank last?
A: It depends on the size of the tank, which is measured in pounds or kilograms. The basic rule is that you get
approximately 125 16-oz. servings per pound of CO₂, or about 275 servings per kilogram. A typical tank will
weigh 20 pounds and therefore be able to provide about 2,500 16-ounce servings of sparkling water,
whereas a smaller 10-pound tank will provide 1,250 servings. (Please note that this is an approximate
calculation and actual results may differ based on incoming water pressure and the CO2 pressure setting.)
Q: Where do I get a CO
2
tank?
A: You can get a CO
2
tank from local welding supply stores, Airgas, Praxair or any location that sells compress
gas. Many locations offer tanks for purchase or exchange. Make sure you specify “food grade” CO
2
.
Q: What makes the filter or hot water lights come on/go off?
A: The green filter LED is prompted to flash when the unit has dispensed 6,000 gallons of water. The hot water
red LED illuminates when the hot water switch has been turned ON. If the Child Safety Switch has been set
to “Yes,” the light will remain on, however no hot water will dispense.
Q: Can I use MODwater with reverse osmosis or softener systems?
A: Yes, MODwater can be used with both of those water systems. Always make sure it is installed according to
the installation manual.