Warranty Manual

C. Hook & Albert's Limited Warranty and Responsibilities
Hook & Albert warrants the Bag in its original packaging sold to you against the defects
in material and workmanship set forth below (“Defects”) forever, when the Bag is used
normally for its intended purposes.
D. What this Limited 5-Year Warranty Covers
THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING DEFECTS:
• Manufacturing defects in leather, nylon or other materials used in production
• Wheels, handles, or telescoping handles that break off and are no longer usable
• Zippers that can no longer be opened or closed
• Fabric tears that render front pocket fabric non-functional
THIS LIMITED 5 - YEAR WARRANTY DOES NOT COVER THE FOLLOWING:
• “Cosmetic Damage” which is defined as scratches, dents, dings, scuffs, stains,
color changes, normal wear and tear, technological obsolescence, or other non-
functional changes in the appearance of the product that occur during normal
handling and use of Bag by any party and which do not impair the functionality of
the product as Bag. Hook & Albert bags can be susceptible to Cosmetic Damage.
• Replacement of any non-defective pieces in the bags (for example, if you
purchase Bag with multiple components and only one component is defective,
then we will only replace the defective component).
• Any Bag (whether manufactured by Hook & Albert or not) sold by resellers who are
not authorized retailers.
• Bags sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”,
“returned”, “previously owned”, or any other similar wording indicating that the
Bag is not “new” or of “first quality”, or has previously been purchased or used by
another consumer.
• Loss of functionality due to consumers being locked out of their Bag. See “Your
Responsibilities” below for information regarding assistance with locked rolling
luggage.
In the event of a Defect, Hook & Albert’s sole and exclusive liability and your sole
remedy under this limited warranty will be, at Hook & Albert’s option, to provide
repaired or replacement Bags, subject to your fulfillment of “Your Responsibilities”
below. Replacement Bags may be provided in a color different from the Bag you